Questions

How can I recover mys scans. Suddenly they disappear from the app. Thanks for your advise 

My previous scanned files were a few days ago.All of a sudden the files are gone. Even the files scanned 2/3 days ago are not available.The files were very important. How can I get the files back?

I am planning to shift to Adobe scan app. Challenge is I saved all my documents in cam scanner and want to migrate to your adobe scan. Is it possible by any way? How can I export my documents from Cam Scanner into the Adobe Scan formats?   [This thread has been merged with similar threads as part of moderation]

We use scan with our district Chromebooks and it's a great tool for the classroom; however, it isn;t supported on all Chromebook architectures.   Specifically, the AMD/Stoney Ridge devices (Grunt board in Google's naming scheme).    Any chance of that getting added?

I have a problem regarding the IOS version of Adobe Scan. I am logged in with the same email on all my android and Ios devices. When I open the adobe scan folder in the documents cloud I can see all of my scans. If I want, I can upload a pdf in that folder and will show up in the Scan app. My problem is that it only syncs on the android version, on IOS I can only see my older files and scans and not the new one that I have just uploaded. I'm using an ipad pro 2021 model with the latest version of Adobe scan. I don't have this issue on Android. I have tried with different files and uploading from both Android and IOS, and logging out and in again, but nothing seems to fix the problem. Please help. 

Hello, hopefully someone will be able to help. I don't have a premium subscription to the scanner, but whenever I scan documents and share it with someone else, they cannot open the files without my Adobe password, my actual account password, not the document password. I already looked in all of the settings and on the internet on how to fix this issue, and can't find anything. Any thoughts? Thanks 

Does anyone know if there is a way to allow Adobe Scan to save to another cloud service as default rather the Abode location?

my according Per scan only Rs 1/-  

This morning, the flow on my Adobe Scan app changed. Before: it would start up the camera, display message "looking for document", and then display floating corners, without me having to hit any button ("capturing... hold steady"). Similar to how it's shown here: https://youtu.be/55mSKnLiXg0?si=1bxx9We4_T2slUH4&t=82 Now, it requires me to click the capture button, then adjust the corners manually. This means there's 2 clicks per page instead of 0, as it used to be. What had changed?

Ola. Poderia fazer um preço mais acessível para usuários do Brasil? 480 reais por ano está muito pesado. 

Accidentally payment free

When I use the apps for combined documents, it ask me to purchase . I just click free trail for 7days but it count me to purchase! And it cost above $70 for purchase the free,pls return back! Because I don't need to purchase any items!

Hi, when trying to scan pages for drama work, the scans used to come out white and easy to print, now they are coming out sort of greyish and you can see the print from the other side of the page.pelase help! I want them to be like the first pic please 

Добрый день! Начиная с 21.08.2023 года не могу поделиться скан документом . Направляется в виде ссылки. Прошу устранить проблему 

Hi, I am enjoying the new features in the latest Scan update on my up-to-date, 7th gen iPad, except for one thing.  Let me explain: I saved one Scan, numbering two pages.  Everything worked out great.After this, I save the scan, now a .pdf, to my Dropbox account.  I want to save the scan to both my PC and in Adobe Reader on my iPad.  I tap on Save a Copy and choose Save to Dropbox.My next step is to rename the file.The dialog box that pops up asks if I want to rename TWO files.  I made only one.  ???Confused I agree to renaming two files, but don't know why.  One is a .pdf, the other is a .txt.  ???Files(s) renamed, one ends with ,pdf-1 Nd the other with .pdf-2.  ???     Can my PC even OPEN a file ending with .pdf-1? This two-for-one thing is new.  When the first round of AdobeScan improvements showed up, I was able to rename just one file.Is there a setting I need to turn off somewhere?  Or is this a

Whenever, I scan any A4 document it doesn't retain its orginal frame size such as A4. It has been shrink. This is happening to the updated version not in older one

I've shared a copy of several files from Adobe Scan to Google Drive. Recently several files are not able to completely upload to Drive. There is a constantly spinning circle with an x in the middle, but it is impossible to terminate upload and try again. The message reads waiting for Internet.This continues regardless of my connection to Wifi.   Please advise how to either complete upload, or terminate and retry. Thank you 

When I send an email with a scan attached it doesn't get to it's destination but in my sent items it says it was sent. Please advise.

my adobe scan app started adding another file 'text.txt' to my folders whenever I save a scanned document to the icloud, I tried adobe customer service but unfortunately they were not able to resolve.

Esta nueva versión ha dejado de enviar el archivo pdf como adjunto en whatsapp. antes lo enviaba perfectamente. Ahora solo copia un mensaje que dice: Creado y compartido mediante Adobe Scan. Descargue la aplicación: https://adobescan.app.link/getapp La solución de ir a "Todos mis archivos escaneados" y enviarlo desde allí tampoco funciona. Lo único que pude hacer es enviarlo a mi gmail, de ahí guardarlo en mis archivos, y de ahí enviarlo finalmente adjunto en whatsapp  A alguien más le pasa esto?Es muy necesaria esta prestación. Gracias

Hi,All these months & years I could save the scan as a PDF & also send it as a PDF through mail, WhatsApp etc.. But oflate it goes as a link which can be opened in the app for which the other person also has have the app which was never the case till now.. After opening through app even the other person can save the PDF in your laptop or any personal folder.. It remains only in the app.. Why such a drastic change. Have attached the screenshot of what gets sent after saving the scan in the app Kindly help.. RegardsShweta Prabhu

Is there a list of ALL of the application configuration keys for Adobe Scan.I am using Workspace ONE (AirWatch) to deploy and control our mobile phones. 

Share is an option, but it is not received where it has been sent 

Developer response:Hi there! Sorry you're having trouble!We are here at your rescue! Are you getting an error message? Would you mind sending a quick screenshot of what you're seeing? While sharing the PDF to email with us at xxx. We will love to help you out with this. Thanks! SS  You asked the above. I cannot share the pdf with you as that's the problem: it does not share!  I managed to send it to my messenger account, but I would have preferred to send it to my email.  I tried multiple times.  No error message, just doesn't arrive with the recipient.  Thank you.  

I scanned a document of about 26 pages on the Adobe scan app. I pressed save, renames the documents and as it was uploading to the cloud the scanned document disappeared right before my eyes. Used search to look for the documents but I couldn't find it. And this is my second time this is happening to me. Its now annoying at this point. I saved the document and never left the app as it was uploading to the cloud. I don't know how to retrieve the lost documents or how to fix the issue because i think I am doing everything right. Adobe need to fix this problem because I've seen the same issue with other people