Questions

Hello,I extended my subscription yesterday by a year with the help of support, unfortunately today I wanted to log in and it shows me that I do not have a paid subscription. More than 24 hours have passed since the purchase. Additionally, I took Adobe Acrobat AI and it shows me in the account.

Hello,I noticed that the automatic renewal of my subscription scheduled for May will increase from €47.99 to €67. That’s quite a significant jump, especially for a small business owner like me.Could you please explain this change?Since the general price increase happened back in 2023, I’m surprised to see my rate changing now, considering it has remained the same since 2022.I must admit, this is going to be difficult for me.

I have been waiting for 3 hours now for someone to take my support question. Three hours! Adobe tried to make me "talk" to their robots but I need to talk to a person - but there are no humans at Adobe Support.Or are they having the longest cooffe break ever?No.There is no one there! But they do take our money every month.Is it even legal to take customers money and not deliver the whole package but pretend like you would? 

 I've entered two of my debit cards, and neither is accepted, even though I have enough balance.I tried to purchase the subscription a while ago, but I was charged, but I couldn't access the program. I received a refund shortly after. I'm from Mexico and would like to know if there's a solution.

This is similar problem as https://community.adobe.com/t5/account-payment-plan-discussions/i-am-being-charged-a-monthly-amount-for-a-product-that-is-not-listed-in-my-plans/m-p/15170620#M62220 , last month I tried Adobe Pro and I cancelled it few days after - within the trial period, since I didn't see any acive plans after cancelation I though that's it, but imagine my suprise when today I got billed for monthly subscription of Adobe Pro, I see in my orders a monthly invoice tight to my original order of 0.0 EUR (which was the free trial that I cancelled).    Now what the hell am I supposed to do, I searched for an email or phone to talk with someone, but all you have is the virtuallassistant which tells me that in order to talk to agent I need to have an active plan - if I don't have any plans then why do you bill me ... see the screenshots, how do I cancel something that I don't have?   To save some time, I don't have any other email tight to account and I di

I pretty urgently need to update my billing date to the 2nd of the month but I can't seem to find a SINGLE way to contact an actual customer support rep. The forums also seem to be completely blank. I'm using the personal CC subscription with the student discount applied if that makes any difference. Thanks in advance.

Why can't I talk with someone by phone to resolve a billing question?I simply need to cancel the transaction listed below.Date: 2/21/17  Description: Recurring Withdrawal Bill Payment - #705227004027/BP ADOBE *PDF PACK SUBS 800-833-6687 CA Card 1406 Merchant Category Code: 5734

Salut salut,J'ai pris un abonnement à After Effects en Mars 2024 pour une prod, donc ça fait un an, et pourtant j'ai toujours des frais de "résiliation anticipée" quand j'essaye d'annuler ma formule ? Je ne comprends pas très bien pourquoi, quelqu'un a une idée de comment juste annuler ma formule ?Merci et bonne journée !

Finding a way to contact Adobe support about an important situation regarding fraud through their company is ridiculous.  I have clicked everywhere to find an email or phone number.  I keep being directed to AI assistant.  Ai won't help if I have not purchased anything. Hence my card is being charged for your product and i have NEVER PURCHASED YOUR PRODUCT.  There needs to be a way to contact you.  period.  Obviously you didn't verify the purchaser.  you just took a card that belonged to someone else.  I need help and i need it soon.  I would hope that a company this size would care about fraud.

i made a payment twice in one month,the first time on April 13,the second time on april 22 and until may 19,how can i get my money back or extend it until june 19!?

I am having the same issue. The due date was 30th April and they sent an invoice stating that the payment has been made, but not a single rupee has been deducted from my bank account and the payment method shows credit card whereas I have used debit card for my initial payment. Did your issue get resolved ? If so do let me know how to fix. Thank you 

Why do recieve a message from Google saying the mailbox is full whenever I email?

HiI have added a new visa/amex card and wanna remove the older one. There is no option for that. Any idea?

Hi Adobe, I just want to ask if how much that I need to pay in this Apps because I recently observe that after I paid the Php100 pesos. you want to debiting me again worth of Php195. can you explain this? 

The auto-renewal system that I don't want. I may have forgotten to turn off the auto-renewal or I didn't want it to be on in the first place.And I haven't used it for months before that. But there is no way to contact or do anything.Do you guys have any advice? I'm being charged more than the original price and I'm not using it.And Adobe has no way for me to contact them.

I made a free trail of adobe acrobat using an email adress with a typo using my card after i realised i wanted to end the trail and use my real email but i couldn't access the account with the wrong email because i need a code i dont have. How can i end this free trail so i dont get charged 20 francs every month.

Illustrator auto-renewed a yearly prepaid plan several days ago (I had auto-renew turned OFF!!), and I cancelled it today. But on my Adobe account page it states "Service will expire on Apr 22 2026 Annual plan, prepaid"  I don't want the subscription for the year. I want a refund. I had turned auto-renew off. I have been searching for half an hour, trying to find where to start the refund process but I can't find it anywhere. Do I have to just go thorugh my bank and dispute the charge or what?  

buenas tardes me estan cobrando en la tarjeta de credito un plan que no adquiri y no me deja cancelar  gracias 

I just started getting them today. Like you, all my apps are definitely legitimate. I went to my Adobe Account and there's a warning that they are currently doing system maintenance so I'm wondering if a glitch in that process has affected AGS?

I have purchased the subscription through PhonePe upi (India). I have received confirmation through email. The account is same which I am logged in both Playstore and Lightroom account. Yet it says no subscription when I open Lightroom app. Please help ! <Images with personal information removed by Moderator>  

Hi Adobe Support, I recently received confirmation that my Adobe Express subscription was cancelled via the virtual assistant, and a refund is being processed. I’d like to provide some clarification regarding the situation. I had signed up for a free trial and used the service only briefly during the early trial period. After that, I didn’t use the platform. When the trial ended, a billing attempt was made, but it was declined by my bank due to a suspicious activity alert, and as a result, my card was blocked. Since no actual payment was completed from my side, I noticed that a refund is being processed. However, I don’t need a refund, as no money was actually debited from my account. I just wanted the subscription cancelled, which has now been done successfully. It was an honest mistake and please do consider it. Thank you for your support and for resolving the issue. Best regards, Nizam Reyyan  

Мій план призупинено, але я хочу скасувати підписку повністю. Оплата не проходить, будь ласка, анулюйте підписку вручну

Hola a todos. En mi universidad tenía una cuenta  de empresa asociada a esta entidad con un plan empresarial.  por razones que no vienen al caso, mi cuenta fue retirada del plan. decidí con esta misma cuenta afiliarme y pagar el plan de estudiantes de adobe, pero al momento de ingresar a cualquiera de las aplicaciones  me sale el siguiente mensaje: "Lo sentimos, su cuenta no es valida en este dispositivo. Inténtelo de nuevo con un ID de centro docente". y me solicita salir o iniciar sesion con otra cuenta. Ayuda, por favor! ya pague el plan de adobe de estudiantes 

Dear Adobe Support Team,   I hope this message finds you well.   I am writing to inform you that I have mistakenly subscribed to an annual Acrobat subscription, which has charged me an amount ofAEDD 229. Immediately after realizing the error, Iunsubscribedd from the service.   As this was an unintentional subscription and I have not used the service, I kindly request that you initiate a refund for the amount charged at your earliest convenience.   Your assistance in resolving this matter promptly would be greatly appreciated.   Thank you for your understanding and support.   Attached pictures for your record and reference.      Best regards,   Zubairr Alimohammedd      [email removed from public forum for your protection from scammers]    

I want to cancel my subscription for which I pay monthly but also avoid any cancellation fee that they are charging when I try to cancel. How do I do that and avoid cancellation fee?