Questions

I contacted adobe two months ago and they are still charging my card. They just told me that there are no active orders. But I can still log in???

Buenas tardes, soy de Lima, Perú. He tratado de comprar un paquete de programas pero no me deja, ya intente cambiando el codigo postal y tambien cambiando de tarjeta, pero sigue sin dejarme comprar. 

Intente Actualizar la información de pago. y no me toma ninguna tarjeta de credito ni de debito. No me deja guardar los datos de ninguna.Hasta el mes de agosto se pago siempre automatico y ahora no puedo. Adjunto resumen de tarjeta.

Hello, After logon, we try to access our plans, invoices or simply try to create a support ticket and we get the message in attach. We cannot create or change plans either. Nothing works... Inside photoshop, AI says we dont have internet so it doesnt work too. We have great internet. Since we cant create a support ticket (why??????) can someone help us here please? In attach screenshoot with the message error. Thank you.

Hello. I had signed up to creative cloud free trail for a school project. I had to present my project and i completely forgot to cancel my plan. Today I just completed my project so I dont need photoshop and illustrator no more but I got charged 67euros. How can i apply for a refound? I canceled my plan already but i dont know how to apply for a refound.Any help will be appreciated. 

I had a computer that I signed into with my Adobe Creative Cloud account. It broke down more than six months ago. However, I still have a subscription. I would like to sign into my account and terminate the plan, but I have no idea about the account I started this plan with. I tried to log in with the emails I have in mind. But none of them have my membership information. I am paying for a service I have not used for more than 6 months. How can I solve this? (I am writing from Turkey.)

Please, can someone help me? I’m currently a Grade 12 student, and I installed Adobe in advance to prepare for my graphic design major. However, I accidentally installed it in my native language instead of English. When I tried to change the language, I found out I needed to uninstall and reinstall it. While figuring out how to uninstall it, I realized that I had purchased the college/student version instead of the individual one. (I recently bought it during a sale, not knowing it was for college students/teachers.) It’s been over a month since I installed it, so I’m pretty sure I can’t get a refund. Does anyone know what I can do? I really need help...!!!!!!!!!!

Hi, I would like to receive a refund as well as canceling my trial. Originally, I subscribed the the 7-day free trial but then I couldn't figure out how to cancel it on the final day. My administrator is the University of Oregon and I've already tried to contact support from them but it did not work. It said I could get a refund within 14 days (I think?) after the trial ends. So, I was hoping I could contact someone from the Adobe community to get a refund as I wasn't planning on spending $30 when I no longer need to use Adobe.

My point is, why should I pay a cancellation fee for a product that is no longer functioning. It is now in my bin - hors de combat. I'm not having problems with the process. I object to Adobe wanting to charge me a cancellation fee for a system that is not only non-functioning but has affected my Mac's operations like a virus.

Payment of subscription have done but unable to access premium Adobe.   [PII removed by moderator]    

Habe ein InDesign Probeabo gehabt, welches ich fristgemäß gekündigt habe. Heute wurde mir via Mail über Paypal mitgeteilt, dass mir rd. 36 EUR für ein ABO abgezogen wird, das ich nicht wissentlich abgeschlossen habe. Die Bestätigungsmail der Kündigung habe ich auch erhalten.Ich frage mich gerade im Ernst was das für ne dumme Masche ist!! Um Adobe mach ich nur noch einen Bogen wo immer es geht...

Cancelei minha assinatura em 31 de agosto de 2024 ate hoje não foi me cobrado nada, e dia 4/12 recebi uma cobrança mas ja foi cancelado e exijo o reembolso do valor creditado em meu cartão 

I have a 3 mth offer code from my Logitech Creative Console how can i add this to my existing photo plan

My Adobe subscription got suspended. This happened after I installed a new system ssd hard drive on my computer and reinstalled Windows. What should I do now?

Does anyone have issues applying the discount once they finished the certificate on Linkedin.I did it and had issues, the agent applied it for me, but people who i've told have had alot of issues trying to get the discountIt states:This certificate is endorsed by Adobe. In addition to earning your certificate, you get an exclusive 65% discount on the Adobe Creative Cloud All Apps plan, giving you full access to every Creative Cloud app—including Photoshop, Acrobat Pro, Illustrator, Premiere Pro, InDesign, and more. When redeeming, enter "LinkedIn" as your school name.

Toda vez que tento adicionar o cartao de credito da essa mesagem de erro abaixo.nao e problema no cartao pois ja usei de 3 bancos diferentes. Uma transação pode falhar por vários motivos. Verifique novamente e certifique-se de que suas informações de pagamento foram inseridas corretamente. Se o problema persistir, pode ser necessário usar uma forma de pagamento diferente ou entrar em contato com seu banco.

 je n'arrive pas a recevoir le code par SMS

So I started my trial for the photography plan on November 23 2024. I was going to cancel today (07 December 2024) because my work was done and I didn't want to pay for the whole year of service (already fell for that last year). My plan was INR 318~ monthly this time which is already more than half of what I was paying last year. When I tried to cancel, Adobe gave me extra 60 days of service which bumps my plan to 23rd February 2025 at no cost. I went back and checked and all of a sudden my plan shows up as INR 22.76 which is INSANE! I have one more day left (before 14 day trial ends) to figure out if something wrong is going on or if this really is my monthly price for the yearly subscription cycle. Help me because this would effectively cost me less money for the entire combined than it would for a single month. Thank you.

hola, hablo por este medio ya que el asistente y los teléfonos no responden, realice un reembolso de una compra que hice de un plan por error, pero en el reembolso no está el total del dinero, falta una cierta cantidad, quería saber si es así o simplemente está mal? muchas gracias 

Witam.Chcę usunąć konto Adobe, ponieważ z niego nie korzystam. Ale mam problem, ponieważ mam na nim nie opłacony plan lightroom i to uniemożliwia mi normalne usunięcie konta, ponieważ każą mi najpier uregulować płatność, a nie chcę tego robić bo mam inne konto gdzie też mam plan lightroom i tam go opłacam i z niego korzystam i nie są mi potzrebne dwa konta.proszę o pomoc 🙂 

I got a random charge at the neginning of this year on my card from adobe, but I don't remember signing up for a trial or subscribing to anything. I logged into my account and checked my plans to find I have none and zero history of orders or invoices. 

cancel this now I never authorize this

hi, I have photography plan with work and we have just taken advantage of the all apps discounted plan. I couldnt upgrade the photography plan so i wanted to see can I transfer it to a different email address and I will use it for person stuff. I dont want to lose what is there though. Is this possible?Can billing on the two plans be with different cards?

I paid for my Acrobat pro subscriptionOrder numberAE03413107320CITof 05 December 2024 but was unsuccessful. Could you please help me? Thanks in advance. Best regards. Gabriella Bonfanti email: <removed by moderator>

Hello all, I have claimed 2 months off for adobe, been paying for 5 years, and now I lost my job and haven't found a new one and it's breaking my neck.I cannot see the agent chat to talk to (I am located in Germany)and have no idea how to ask for a cancellation- any ideas?