Questions

My membership was renewed without my knowledge. I do not want to use it and I canceled it on the first day. I want my money back. Please help. I will not use this product but 1 year's money was taken from my account without my permission.  cancelation number AB04988700778CTR

I just recently signed up for the 7 day free trial but then a few hours in it literally broke adobe animate... I cant open up the app at all without it freezing up and staying on a blank screen FOREVER. I can't open up any of my files I was working on today. I just recently activated it today, but I cant for the life of me figure out how to cancel it. I don't want to be charged for an app that DOESN'T EVEN work after my trial ends. HELP LOL

Hello! I have an issue with a newly created account.I just bought a monthly subscription, received a confirmation email, and clicked the "Verify account" button. However, when I enter the password, it says it's wrong.So the problem is: I can't change my password (because my account is not verified), nor can I verify my account because it says my initial password is wrong. I'm posting here from another account because I cannot log in to my unverified original account, and I can't get agent support for the same reason. What shall I do? Can Adobe help reset the password of a non-verified account (I do have access to my email), or will they cancel the account?  

I've been paying for my Adobe Student plan monthly since September 2019 and my Adobe plan automatically changed from student to business when I haven't graduated yet. Since this October, I've paid the price that doubles what I usually paid until this September and I can't either cancel or change my plan because I don't see the "Manage Plan" button on my account like this picture below.After seeing this, I tried to contact Adobe Customer Support through the chat icon but it showed this.So I asked my school's Tech Support team and they said I need to contact Adobe Help Center. In this case, how do I cancel and change my plan? I want to change this Business Plan back to my Student Plan.

Hi!I've given a SEPA collection for my monthly payement.Adobe espects the payement the 16th of the month but the collection takes place at the 21st of each month, a date I didn't choose but Adobe did! Now I get reminders that I have not payed and my subscription will be cancelled.Not happy about this, hope for an adjustment.

Eu quero saber porque a assinatura do Adobe não está aparecendo com a função Premium, se eu paguei a assinatura anual?

Hi everyone. I got an email notification that my payment failed for the $9.99/mo Photography Plan. It says that it's an annual plan, paid monthly. I want to cancel this plan - I don't use it and don't remember why I have it. I used to have a Cloud subscription, which I must have downgraded at some point and forgotten about it. I have been charged the past couple months and didn't realize until I received an email - silly of me. However, when I go to Manage Account as directed, it says I have no active plans, nor do I have any invoices or billing history. I am certain that I am logged in to the right email. Since it says I have no active plans, I cannot cancel my plan or edit my card information. I also can't talk to an agent, because when I message the virtual assistant, it tells me that I need to have an active plan to do so. But clearly Adobe thinks I have an active plan. Even if I had cancelled the plan at some point (I don't remember), and it's just charging me for the remaini

Hi everyone,   I recently purchased Premiere Pro 2023 from [removed by moderator].   I downloaded and activated the app just fine, using it for a couple of days.I have now attempted to log in and it is not recognising that I have a licence. I cant for the life of me work out what to do/not to do to rectify this issue.I have tried to log in using the 24 digit code I got from Wocher but it is saying invalid, despite it working fine a few days prior.I am at a loss...

Just canceled my Adobe XD subscription and want to subscribe to the Creative Cloud All Apps subscription and this popover won't let me do it. Either I'm asked to get a teams plan or see other plans but I want this plan itself and I don't even see the point of this blocker if I've already unsubscribed Adobe XD plan. While canceling the plan of Adobe XD I also had clearly picked the option for reason that red something like, 'getting another plan'.

Hello I've cancelled my subscription in yesterday. But today, theirs still payment my account bank and take my money 157 USD. So i wanna request refund my money. I was chat with Adobe Assistant Virtual. Here's my billing information PDF   Please Help Me   PERSONAL INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator  

Today I emailed paypaladmin@adobe.com and got this message back:Your message to paypaladmin@adobe.com couldn't be delivered.paypaladmin wasn't found at adobe.com. Has anybody else had this issue?

Can someone please help me cancel my Adobe plan? I searched for ways to cancel my plan, but when I go to the my account page, it says "you will be able to manage your plan shortly." Please help.    [Moderator moved the thread to the correct forum]

Hello, I'd like a refund— I was trying to download 3D assets, and it was terribly difficult due to the account never activating. AB04988422209CUS Please refund my account. Thank you,Jason 

Hello,I cancelled my monthly plan on Firefly but I still have many credits left to use. When the subscription expires, do these credits stay on the account or are they lost? I can't find this information, and it would seem very unfair if so, because I paid those anyway.Thanks in advance to anyone who would like to answer me.

Hi,Where can I see which version of Creative Cloud I have? For example if I have the free version or not? KindlyCLN

Hi,I am a first time Nigerian subscriber and i have been trying to make payment for adobe photoshop but my card isnt accepted. I have tried using different cards but no luck. Please what can i do?

Hallo, ich möchte gerne mein Abo für den "Adobe Acrobat Export PDF", da ich per Mail daruf hingewiesen wurde, dass sich das Abo in den kommenden 30 Tagen verlängert. Jedoch kann ich es nach einloggen nirgendwo in meinem Account finden, bzw. wird angezeigt, dass ich keine kostenpflichtigen ABos besitze. Wo kann ich den Service kündigen? Bin für jeden schnellen Rat dankbar. Beste GrüßeLio

How can I obtain a tax residency certificate? The chat on this topic is not working

HelloI had a typo error in the email i entered to avai free trial. will i be billed after free trial since i did not confirm the email sent to the one i provided? Also i cannot access the email since i typed .com instead of .ph

Hello,I signed up for a free trial with Adobe but was unable to cancel before the trial period ended. Despite trying to cancel multiple times within the trial window, I kept receiving messages that customer support was unavailable. I even attempted to contact someone, but the system always indicated that I was outside support hours.Now, several months have passed, and I still haven’t been able to cancel. I was forced to pay for the first month because I couldn’t cancel in time, and even after that, the system wouldn’t allow me to terminate my subscription.I am extremely frustrated and would like to close my account immediately. It’s impossible to get in touch with anyone for help, and I need this issue resolved. Please assist me in canceling my subscription and closing my account.

Hi Adobe,I'm facing an issue with my subscription status. My account currently shows a billing problem message, and my subscription has been suspended. The recurrent payment via SEPA transfer happens every month, and the funds have already been deducted from my account, so I’m not sure why this is happening.I just started my own business and never had this issue when working at agencies. This same issue occurred last month as well, which makes me think that there might be a delay or glitch in the system with recognizing SEPA payments. It’s becoming really frustrating, as I'm unable to use the software even though my payment has been made.Could someone please look into this or advise me on the next steps to resolve it? I appreciate any help you can offer to sort this out as soon as possible. Thanks in advance!

My respect! We tried the app, but we didn't want to buy it, but we didn't give up! Can I get help with this?

Dear Adobe,For a few months now I have had a Creative Cloud subscription. I pay the subscription money every month on the 26th via SEPA direct debit. Unfortunately because there is a delay in the authorization because I live in Europe and have a European bank it takes a little longer until the money arrives. At the end of the month my Creative Cloud stops working and tells me I have to buy a new subscription. But I don't want that because I've already paid for my subscription that doesn't work. It is a very annoying bug, I have to chat with a help desk employee every month to access creative cloud again. Can you guys please fix this? I guess I am not the only one with this problem. Greetings from The Netherlands

Buenos dias , He recibido un recargo de adobe que no me corresponde. Alguien me puede indicar como me puedo poner en contacto con ellos para el reembolso?

Hello I have an account Adobe for one years now, and it worked just fine. one month ago, my school licence ended, and I tried to buy a new one, I did pay it but whenever I tried to use it didn't work, and I couldn't find neither the licence to use nor the credit card that I used to pay. after that, I contacted my school to help me, they told me that they have a licence that I can buy, and I did buy it. A few days later, I discovered that I have two accounts in adobe, with the same email, one with the licence I bought, and the other with the school licence. neither the first nor the second wanted to work, I decided to end my licence , and when I did so, I was charged more money for the cancelling. now it's been 15 days that I try to use adobe photoshop, illustrator, or any other apps, and it doesn't work. I don't know what to do to solve this problem? you can find here below two screenshot of the two licence for the same account, and nothing works. {Personal info removed by moderator}