Questions

How do I cancel my monthly subscription when I have no idea what email address I used. I have been paying monthly for two years. Adobe's behaviour is pretty disgusting, I have never seen a company as disingenuous as this. Give me a contact number and do not tell me to type "agent" in the chat, you need an active subscription to speak to an agent. This is a really simple request that has been made impossible to squeeze as much money as possible out of customers.

Hello, a while ago I submitted a testing invitation for Sampler 5.0 in a report, and the result was that I was selected. My email also received the testing invitation link, and I have successfully downloaded and installed Sampler 5.0. However, when I open the software, Adobe's substance subscription plan always pops up. If I don't pay, I will still be unable to use the beta version. If I close the subscription window, the software will also close. I logged in to the same account on Creative Cloud. How can I solve this problem now?  

Hi there, I accidently use my university email account for free trial where I leave my payment details. Now my university account has expired and I can't log into my university email. I can't cancel it after the free trial as there is no plan in my account and I can't even find my payment details and cancel it so it's keeping deducting my money. Also I can't contact any support from Abode as it keeps asking me to contact my administrator for help (which I don't have). Can you please help me to cancel my plan under this account? as I don't have access to my university email now. It would be much apprepriated if you can also refund the membership fee. Thanks

My student life has not ended and although I have sent documents for this, the system does not approve it.I wrote to SheerID and they told me to contact Adobe about the issue. I would be happy if someone could help me with this issue.

Hello Community,I just upgraded from my monthly Foto subscription to the yearly prepaid option. I was surprised that the monthly subscription was terminated and the yearly prepaid plan appeard as a new subscription with instant billing on my credit card. The subscription now runs until December 2025.In my monthly Foto subscription I still had active redeem codes that were already payed until 2027. With the termination of my monthly subscription they seem to be gone now.Have I completely lost them? I thought they are linked to my Adobe account? Does anyone have an idea how I can use them again?Thank you, Christian

I got this Message suddenly everwhere e.g. underhttps://account.adobe.com/planshttps://account.adobe.com/activated-devices....My account is active and payed and i tried different browsers.What can i do?!

Dear Sirs, We had an unknown charge of 179,88 EUR with description ADOBE ADOBE 044-207-3650 and we did not subscribe any product. Can you please help ASAP? Regards, Luis

Bonjour, J'avais souscris de 2022 à mars 2024 une formule Lightroom. J'ai résilié cet abonnement en mars 2024 or depuis je constate que tout les mois depuis je suis toujours prélevé de cet abonnement sans qu'aucune facture n'apparaissent dans mon espace personnel...De plus en remontant dans mon historique bancaire je me rends compte que même à l'époque où je bénéficiais bel et bien de mon abonnement j'étais prélevé plusieurs fois par mois : jusqu'à trois fois pour le mois de mars 2024. Ma banque me dit de me tourner vers Adobe, mais je ne trouve pas d'adresse mail lié à ce genre de réclamations... Quelqu'un pourrait-il m'éclairer ? Merci pour votre temps Pierre

Hi, I've got a few issues i wanted to ask about.  1- my plan was initially £16.24 when i first started it it then went to £24.96 in the second year and has just jumped to £56.98 i wasn't notified about these changes, I'm just wandering if anyone knows why these might have changed?  2- i want to change to plan i can access with my uni (it will use the same email for the account as i currently use my school email address) i can only sign up to the plan through my universities website, so i was wondering if anyone knows how to switch to that plan.  3- similarly i tried a while ago to cancel my subscription i thought i had and it just charged me for the upcoming month, but my subscription continued, so i was going to wait till the end of the billing year, i didn't  expect it to roll onto the next year, so now the cancellation has going back to the start of the year and it's extortionate to cancel the plan which i can't affronted, and the price if my

안녕하세요. 어도비 체엄하려 신청하였으나 사용도 못하고 급히 해외출장 와서 , 구독취소가 안됬음을 최근 수개월후에 알게 됬습니다. 취소선처 부탁드립니다. 카드사에서도 사정 신청은 한것으로 알고 있습니다. 

I would like to know why adobe is charging me twice for the same amount? It happened last month and now this month again. I am trying to find a legit customer contact so I can get this resolved. Any help will suffice! 

Hello Adobe community. I am from Germany, but I will be moving to Bosnia & Herzegovina in 1 month. I heard Adobe isn't supported in B&H for purchase, so my question is if I buy subscription to Creative Cloud here in Germany, can I keep using my products when I move to B&H?

Hi Adobe Supoort,I hope that someone will see this or help to connect right persons.. cuz for now, adobe virtual assistant could help me or connect me to real agents.So.. yesterday I noticed unrecognized transaction in my bank account- 239.88 USD. Someone got my card data and purchased something in Adobe. (I'm in Europe, so there will be EET(UTC+2).Payment details: 557367******5637 16.12.24 22:10 239.88 USD (880395) ADOBE *ADOBE SAN JOSE CA US I want to cancel what they purchased, so they can't use something they purchased with my money..And refund would be greatly appreciated. thank you in advance,KR, Diana.

Hi, I'm planning to switch to another Adobe account with different email. But, right now I'm using Adobe portfolio which is connecting to the current Adobe account. Is there anyway I can transfer my Adobe Portfolio data to the new Adobe Account?

I was charged for an adobe acrobat subscription that I never subscribed too. I don't even have adobe acrobat on my computer and I've checked my downloads and recycle bin just incase this is me drawing some kind of blank but there is nothing. I've cancelled the subscription but I think someone has hacked my account and I will be changing my password but how can I go about a refund?  

December 3 I was in much need to fill forms and I  install Adobe Standard in the believe that I had a chance to use it till December 14, and keep it or cancel it. Today Dec. 9th  2024   I tried to cancel it with my traditional password for Adobe por many years, but it did not work. When I create a new password for the same email, the account  opened in Creative Cloud and there is no sign of my Adobe trial or suscription, but in my credid card there is a charge of 12 and something that I wish at least to stop  charging me any more. I am confused with Adobe, it is a nightmare to understand and between Small PDF and I love pdf I have been dealing with all my needs. It is not as confortable as having it in the PC but they are  fine. I want to cancel and stop this suscription. I dont want to hide in another account I create  because I could not enter in mine. I call  408/536 6000 and they were supposed to call me in 15 minutes. I waited 38 m

At the time of the due date I had no money in my bank account. I'm trying to update the info on my card and the page keeps on loading and it says "saving your information" then it closes

I've been getting charged $65.31 since May of 2024 and never ordered anything. I didn't do any free trials. I didn't even have an account with Adobe and had to create one just to post here. I don't have any Adobe products on any of my devices. When I try to talk to the support AI it simply doesn't understand what I'm saying. I typed "agent" and it said I couldn't connect with an agent because I don't have an active plan. I can't get anybody on the phone either. Any suggestions?

ADOBE HESABIMDAN KREDİ KART BİLGİLERİMİ SİLMEK İSTİYORUM. Ödeme planımı iptal ettim. Ödeme yapılırken dekont ya da mail bilgisi gelmedi. Tekrar ödeme yapmak istemiyorum.Yardımcı olursanız sevinirim. 

I have recently changed my plan from a photography plan to the all apps package, and as I have researched, I found that my Refund would be sent to the billing information I used to register with the account, but I have not been using that card for a long time. Am I able to change the refund billing destination to my other billing address?

I keep having issues trying to sign into Lightroom. My subscription doesn't expire until January 2025 but when I sign in I get a pop up that I don't have a past purchase and I am prompted to start a trial to purchase. I only have one account and sign in through Apple. not sure how to get my purchase to restore. Please help!     [moved to the correct community and from bugs to discussion according to the community rules - Mod.]

I have tried to purchase a licence in every way and it simply won't accept my payment. I have read many posts with people having this same issue and it seems it simply is something Adobe won't fix. The only way this problem has been being solved is with direct intervention from a suppor agent, so here I am requesting to be helped in such way. I already called my bank and they said no purchase attempt has been registered and tried every card I own, so as I said, I have the same problem lots of people experience. I'm trying to purchase the plan shown in the picture from Mexico, my cards are also from Mexico. I'm doing everything right and I have followed every single advice I could find in these forums. Please help me with this purchase. I have a brother trying to do the same for him so he will be next to create a post like this to receive help.

I cancelled my account in 08/2023. My invoice reads I am being billed $9.99 a month. My bank account is being billed for $34.99 a month. My account needs to be rectified.  

Tenho o pacote pago, porém aparece expirado ou que preciso compraer, me ajudem

Hello, I need help with a refund. I was informed that a refund of $22.99 linked to my account PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM was processed on December 8, 2024. However, I haven’t received it yet. Could you check the status for me, please?