Questions

今天因誤操作導致訂閱了年會員，現已立即取消訂閱，請幫忙推款，謝謝！

I forgot to cancel my trial to Illustrator and was billed for starting an automatic subscription. I would like to cancel this subscription without payment. PS: Getting in touch with some support has been an extremely frustrating process so far. Your site is littered with 'get help', 'contact us', and 'real help from real people' tags, but so far I have not been able to get in touch with anyone.

Bonjour,Je suis un abonné d'Adobe et je rencontre un problème que j'aimerais résoudre avec votre aide. J'ai acheté un abonnement annuel pour Photoshop et Illustrator le 4 octobre 2024. Pendant les deux premiers mois, les deux logiciels fonctionnaient sans problème, et la date de validité affichée est le 4 octobre 2025.Cependant, actuellement, un message dans Illustrator m'indique que l'abonnement est expiré, alors que Photoshop fonctionne toujours normalement et sans problème.Je suis sûr que les deux abonnements ont été correctement payés et confirmés. Je souhaite donc comprendre pourquoi ce message apparaît uniquement pour Illustrator et comment résoudre ce problème pour retrouver un accès complet au logiciel

I was accused of 'pirating' my licensed software.[Edited by moderator] I purchased a new PC that arrived 2 days ago. I failed to deactivate CS6 on my old PC before installing on my new PC. Once installed, I realized I made a mistake with the new PC purchase, restored it to factory delivered condition and returned it to Amazon and received its replacement yesterday. Once again, I failed to deactivate CS6 before restoring the new one to factory delivered condition. When the new PC arrived, I once again installed CS6 to be told I had exceeded the install limit; which is true. I sought assistance with Adobe because of my mistake. I was immediately accused of 'pirating' the software by someone named 'Nikin', and was told the license key had been disabled because of that and I could no longer use it. If I was using an illegal copy, I sure would not be reaching out to Adobe to reset it. I still have the original purchase email and provided that to 'Nikin' who still ignored my legal status for

Maybe a weird question, But I'll explain. First, the question: Is it possible to subscribe now to Adobe Creative Cloud even if I do not (yet) have a computer that can handle it? Explanation: I was a Print Production Artist 7+ years ago but pivoted into a completely different career after a layoff. At the time (7+ years ago) I had a mid 2012 MacBook Pro that could still handle the load of Adobe apps. In those 7 years my Mac is no longer supported by Apple and I'm about 3 or 4 OS's behind the curve. I'm looking to get back into Production Art work but need to update my knowledge of the Adobe apps. I plan to acquire a much, much new MacBook Pro soon but I want to take advantage of the current Black Friday special going on in anticipation of getting the new MacBook. Is this possible if I currently do not have a laptop that can handle the load?

Como posso ter reembolso de um plano que nem sabia que havia sido comprado. Só descobri depois do valor ser tirado da minha conta.

Hello, I bought Adobe Photoshop in Poland and on the invoice I received a payment calculation in EUR and PLN, unfortunately the amounts in PLN are calculated incorrectly. How can I obtain a settlement invoice so that the amounts match? the point is that the net amount + tax is not equal to the gross amount. Unfortunately, online chat with an employee did not help.

Hi!a few months ago i have cancelled my plan. now i would like to re-activate it, but everytime i navigate to a page where i can actually pay for illustrator, it is giving me the below error message.i have also tried uninstalling the software from my PC but that didn't help either.Can someone please let me know how to re-activate my subscription?Thanks    

I cannot cancel my free trial of Acrobat because the cancellation page keeps crashing. The chat agent posted an automatic statement to my support request and closed the chat. I need to cancel before I am automatically charged.

I am a Graphic Design student and my education took longer than i planned. In the meantime my Creative Cloud Student Plan ended so I want to update my Education Information from Account Settings, but it is not working somehow. When I tried to edit it appears a page that says "The Page is Nor Working". Do anybody knows why is this happening? I hope someone can help me about it.

I'm locked out of my account because the verification code is going to my old number. I tried chat but the bot won't let me talk to a human unless I'm logged in which I obviously can't do. Does anyone have an email address I can get help from? This is driving me nuts.

Hace dos meses compre el plan del after effects y dos dias despues mejore mi plan al que tiene todas las aplicaciones, hoy por casualidad me doy cuenta que me siguen cobrando el de after effects y encima el de todas las aplicaciones. Intento cancelar el de after effects pero me dice que si lo cancelo tengo una penalizacion de 130€ ¿Que debo hacer?El soporte solo da error y no ayuda...

Hello,  I have purchased Adobe Creative Cloud All Apps for my charity through Charity Digital but when I click on the link provided by Charity Digital to pay for and activate my membership, the discount appears for a few seconds and then it reverses to the full price. Any idea where the problem is?    <techsoup link removed>

Hello,  I would like to inquire if it is possible to change the billing method from credit card to monthly invoicing. Kindly let me know the process or any further details required to proceed. Thank you! 

HelloI have CS5.5 in a box with a serial number. Has been running just fine. But now I have a new computer and I cannot activate it because it says I already have two devices activated. I thought that I had deactivated it from my (very) old machine.  When I use an old email I can login and see it is listed on the front page of my account under 'Your products' but when I go to Plans and payment > Activated devices - none are listed.  This means I cannot deactivate anything, so I cannot activate my new device?Adobe's support bot keeps running me around in circles and saying I do not have any software.  Any suggestions for how to get it to work properly in my account? Or how to contact real Adobe support humans?

How best to contact Adobe on a recurring charge that is not associated with any of my subscription plans? Attempted to contact first level chat support, and the agent couldn't find why my bank card is being billed monthlyl with a $21.39 charge. The agent went through all current and former email accounts and couldn't find an active subscription, so need help back tracing bank charges. Which US Adobe section should one speak with?

My existing plan expires december 2026If i buy a years subscription today for £62.99  will it run from nov 2024 to november 2025 or will it extend my subscription to december 2027thanksdave

I tried to subscribe just to Adobe Acrobat Pro, but couldn't find a way to subscribe without the Creative Cloud trial. I was in a hurry and didn't have time to fiddle with it at the time. Later, I though I sucessfully cancelled the trial and didn't find out until almost a 8 months later and being charged for 7 months or $419.93. I contacted them and they offered to refund 2 months. That is not acceptable for a service I didn't want, tried to cancel and never used and didn't even know I had access to. I am still attempting to resolve it and keep getting the run around.  Any suggestions?

Hi there.I created a free trial account 4 days ago (16 November) and I cancelled it today (20 November). In the cancellation email I can see that my account will revert to a basic, FREE level of membership which means to me that I won't be charged for anything. However, after I did some research (because I find it difficult to cancel the free trial with all these errors that came up) I was surprised to see how many people are complaining about the fact that you guys have charged their cards after the cancellation.I'm writing this 3 days in advance before my "free trial" ends, witch I have the confirmation that I cancelled it anyway and I'm asking you to inform me if I will be charged for something or any reason that my basic, FREE level of membership will lead me to further payments to Adobe.Thank you.  

Hi i have been tring to do the payment for 3 days now. The same error is popping up each time. Transaction failed. A transaction can fail for a variety of reasons etc etc.i have tried 5 diffrent cards and the same error repeats each time. BTW i used VISA card with international transaction for the payment.Kindly guide me .I am from India

 

I am so disappointed. I have had a subscription that i have been unable to cancel as it doesn't appear on my account and i have been getting charged for it for over a year now. Now, i contact adobe support through the live agent chat and every time i provide all the details that r required the agent leaves the chat. It is starting to feel like I am being scammed by Adobe and i am sick of it. Can someone please help me and not ghost me when i provide the details needed

Я не пользуюсь вашими услугами, хватит уже отправлять без конца на мою банковсую карту счет оплаты, спасибо. а то я даже отменить не могу

Hello! I started a free trial on Adobe in early October. It's only today that I've realised I forgot to cancel my subscription. I've just cancelled it today on Google Play.I didn't have any money on my card at that time, and I don't have any money now. I wonder if they will take the amount due when I will have cash on my card? I tried talking with customer support and it says: "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (my @8395988)".  Thank you for your help!

i have tried numerous times to cancel my plan and all I get is "unable to load data" error. When I contact support they say: " we’re facing a technical outage". When I google the error many people have received the same in past and present when trying to cancel. Help please.