Questions

Hallo zusammen, ich habe seit Mai 2019 das Foto-Abo (20 GB) mit monatlicher Zahlung via PayPal. Nun habe ich gehört, dass es bei Amazon eine Prepaid Jahreslizenz zum Preis von 92,67 statt 141,90 gibt.<Removed by Moderator> Meine Frage wäre nun: kann ich dieses Angebot in Anspruch nehmen? Wenn ja, wie? Und wie geht es dann nach dem Jahr weiter? Danke vorab für eure Infos!

I wasted time I will never recover trying to cancel a subscription that they had "tucked" into a "Personal" Profile using my work email address. I went for 8 full months trying to figure out WHY in god's name I was being billed $21.19 per month out of my bank account without ANY receipts or communication from Adobe. When I would search my Accounts (one linked to work email, one linked to personal email) both said "You have no active plans" and no billing was noted. Today after wasting said 90 minutes someone finally said I was being billed for a plan under a "Personal" profile linked to my work email - WTF? The agent had to walk me through a 4-step process to finally access that "profile" and then of course i could do nothing about it - she had to send me to another "group" to finally cancel.Unbelievable that Adobe gets away with this - I wonder how much of their bottom line can be attributed to scamming people like me... probably in the hundreds of millions... USER BEWARE

Hi everyone, I am extremely got confused right now. So my bill for Photoshop was charged on 24/9 and it is still exact within 14 days by the time I posted this 8/10, however the system said an early cancellation fee will apply if I do that which costs more than $100 and that's just ridiculous. Can anyone explain why is that or has anyone stucked in a situation like this before? (I have read through their cancellation terms and policy and still don't get it) For more information, I'm based in New Zealand and my plan is annual, paid monthly  Appreciate all your helps!

                       Welcome to Adobe MAX 2023!                                                           [October 10-12, 2023]   We are excited to come together both virtually and live in Los Angeles for Adobe MAX 2023. We hope you're ready for an immersive and engaging week with three days packed with captivating keynotes, luminary speakers, celebrity appearances, musical performances, 200+ sessions live and online, and much more.   Check out all the amazing new features and bug fixes for different Creative Cloud apps here: Photoshop Lightroom Illustrator InDesign After Effects Premiere Pro Character Animator   Adobe MAX is dedicated to providing a fun and harassment-free event for everyone. We expect all participants to help&n

I signed up for a 7-day free trial for the Adobe Acrobat Pro. Unfortunately I only remembered to unsubscribe from the plan on the 8th day (1 Sept 2023) and as a result I had to make a payment for one month subscription in order to cancel the plan. After canceling the plan, I received a message from Adobe that a refund will be done following my cancelation.On 30th September 2023, not only had I not received my refund but I received a notification of  'payment failed' for yet another monthly subscription payment yet I had cancelled my subscription.Now I'm unable to cancel my plan until the monthly subscription balance is cleared.  Help!

Hello, i signed up for the free trial however i was charged? how do i get a refund??

I say this because when you try to cancel your subscription they charge you for whatever time you have left for the rest of the year, up to $310!! YES I know they tell you with the little tiny fine print in the beginning, but if they are going to charge me for the rest of the year then why do I lose access to the services for the rest of the YEAR even though I am paying for it? COMPLETE SCAM, it is a way to deter users from cancellation cause why not continue paying for it if I have to pay the same price to cancel right? No. Then you will forget to cancel at your one-year mark, and then they've got you once again for an entire extra year that you cannot cancel without paying an even larger fee. Everybody protecting this shady business activity is a sucker who has been paying for years guaranteed. Use Davinci and other editing services that won't try to steal from their customers.

I put i the wrong e-mail for the free trial and i will be charge after 7 days. Can i somehow correct that?

Hello, Can someone help me understand the jump in invoices? it's almost 1500 rupees more.Also, invoices are without tax or company info. help!

I have bought a student plan but I still cant use photoshop and other softWhen I tried to open it said like my plan endedBut I bought it today How can I use it?

Does anyone know when Adobe were hacked recently and logins stolen. I've just had a demand for £499 for a new subscription ...... it was sent to my Adobe login address - an address I created purely to use on Adobe sites. Never been used except on an Adobe login.

    The count down begins. Adobe MAX is back!   Are you ready for the innovative speakers, sessions, and inspiration? If yes, register for it here.   PreConference: October 8-9, 2023 Conference: October 10-12, 2023   What's new this year?  From the new Creativity Super Sessions for Graphic Design and Video, to first-time attendee networking sessions to track focus badges, there are so many things that are brand new to MAX this year.   You can also read more about MAX’s new Creative Park and who will be setting up shop at MAX Marketplace onsite.   Visit the MAX website for your front-row seat. It’s where you’ll see the latest Adobe products, features, and innovations. You can also check all the amazing sessions from last year Adobe MAX 2022 here.  In case you have any questions, please contact event support.     See you there!  

Hi, I recently got this email:Dear TD....We would like to take this opportunity to notify you that our fraud prevention specialists have detected fraudulent behavior in connection with your All Creative Cloud 100GB subscription. As a result, your subscription has been cancelled and access to all related Adobe apps and services has been blocked.For more information, please visit our FAQ page.Sincerely,the original Adobe teamMy sub. is currently canceled. I tried to reach support but nobody can assist me, always pass to the next person or giving fake email to ask etc. I've been working as an intern in Turkey for the last few months, and last month I needed an Adobe package, so I purchased a year's subscription in advance. I used it without any issues. I returned to the Czech Republic a 2 weeks  ago, and all the programs continued to work perfectly. However, last week I received this email stating that my subscription has been canceled. I am due to return to Turkey at the e

i need a refound for my suscription in adobe photoshop because i dont use that anymore so i need a refound for the last time i paid $20.99

I'm interesting in buying photoshop but I don't want to pay with my credit card. I live in the US if that helps at all.

 I am writing to request assistance with canceling my Adobe Acrobat subscription. Unfortunately, I do not have access to  this subscription but for the past 5 months have been billed $215 Australian dollars or $43 per month since may.the product is Adobe Acrobat pro. Due to the loss of access to an unknown email address that is connected to the account and unknown password, I am unable to log in and manage the subscription directly.I understand that Adobe has a process for assisting customers in such situations, and I would greatly appreciate your guidance and support in canceling this subscription and a refund as i have never once been able to access the subscription and the only information I receive about it is a monthly bill.I have attached screen shots of subscription information from my personal account, my school personal account, and my school account, none of which have active acrobat pro subscriptions. To verify my identity  I am willing to provide an

I honestly paid for the photographer’s plan in full for a year and linked my card. A few weeks later, a letter arrived from Adobe saying that the plan had been canceled for allegedly fraudulent activities. But I didn’t take any actions, but wanted to honestly use the paid subscription! The support chat asked me to wait 5-7 business days for clarification on this issue. Time passed, but no one answered me. Then they asked to wait another 48 hours. They didn't answer again. And only the third time a letter arrived with the same content. They say that for some reason I need to contact the bank for a refund. But no bank will return the payment after so much time. And Adobe themselves refuse to return it. This is how, without any explanation, the Adobe company steals money from honest people who paid an annual subscription and wanted to legally use the products.

I'm a bit confused. When I canceled my subscription to Indesign, I was informed that I would lose the Portfolio feature. I just visited the page and it's still there. I can only afford the Photography plan. Is the Portfolio feature still available to me?    [Moderator moved the thread to the correct forum]

Hello adobe, I did renew my subscription and after I terminate it to not pay it again next year. But I don't understand why I can't use photoshop anymore because I paid this for this year. How do we do ? I can't give 288 euro for free to Adobe who cannot let me use the app again. I need a solution quickly please since It's my work tool. Could you please send me a refund or let me use the app.I'm waiting for you response.Thank you ! 

i need to make a payment now

o photoshop cobrou me a mensalidade deste mÊs, no entanto, eu quero cancelar o meu palno e aceder ao reembolso e não me deixa gerenciar o meu plano, pois diz que tenho de atualizar os dados de pagamento, fazendo me pagar novamente, e eu tenho a fatura de como este mês já está pago!como posso resolver?

Would like to request a refund and cancellation of my account.

MerhabaÖğrenci planına geçiş yapmak istiyorum benden mezuniyet yılını istiyor Şuan hala okulu okuyorum mezun olacağım yılı yazdığım zaman sorun olmuyor. Ama hesabım kişisel e-posta adresime kayıtlı olsa bile ileride öğrenci aboneliğim erkenden kesilirmi ?  okul e-postasına sahibim ama okula başlamadan önceki hesabımda devam etmek istiyorum 

Bom dia. Me chamo Raillany. Estou tentando renovar minhas assinatura Adobe Premium no valor de 22,99. Porém não estou conseguindo. Já desinstalei o app, já consegui com o suporte do banco, e por lá está tudo ok com o cartão que efetuo o pagamento. Já tentei pagar por outro banco, mas também sem sucesso. Peço por favor que tentei solucionar esse problema o quanto antes, pois preciso assinar documentos e enviar de volta. Desde já agradeço pelo atendimento. 

I am being billed monthly for the Adobe Photography Plan but I cannot see it on my plans. Can anyone advise where to look for it?