Questions

I got the plan for students and teachers , which gave me 100 gigabytes of From cloud storage, my question is what happens to my files if I cancel my subscription to the paid plan or are late in payment ? , thanks for your time 

Hi -- I have a quick small question. I started a website using Adobe Portfolio last week, and I'm very happy with it. I have a unique name which appears in the URL, website description, etc., but when you google my name the site doesn't show up in the results. Is it the case that it takes more than a week for google to find and take note of the site? Or is it the case that there's something I need to do with the site itself? I've ticked the box 'Allow search engines to index my site,' but none seem to have. You can request that google take notice of the site, but it seems to involve various things that Portfolio doesn't permit -- eg uploading HTML to the site. I'm not looking to appear on the front page of a google search for 'photo,' but I think my site should show up if you google my name -- does anyone have any suggestions? Thanks!

Nach tagelangen vergeblichen Versuchen die Muse-App zu aktivieren habe ich folgende Beobachtung gemacht: Ich hatte außer auf meinem iMac die Creative Cloud auch auf unserem großen MacBook installiert, allerdings mit nur wenigen Apps. Als ich die Muse-App dort neu installierte, funktionierte die Muse-App. Da aber etwa drei Updates anstanden habe ich diese aktiviert. Nach der Installation der Updates war es mit der Funktion der Muse-App. vorbei; sie funktionierte nun auch hier nicht mehr. Vermutung: Der Konflikt entstand durch die Updates. D. h. die Muse-App. ist nach den Updates nicht mehr in der Creative Cloud kompatibel. - Was ich nicht verstehe: Muse wird zwar nicht mehr weiterentwickelt, stand aber bisher in der Creative Cloud zur Verfügung. Dafür war ich als langjähriger User der Cloud sehr dankbar, denn ich betreue über Muse 6 Webseiten mit insgesamt ca. 100 Unterseiten. Das Programm scheint mir ausgereift, so dass eine Weiterentwicklung auch nicht notwendig ist. Auf ein ande

In the past, I used LiveCycle, and then in 2018, I switched to AEM Form Designer, the standalone version.  I now need to make changes to those forms that were built.  I spoke to an Adobe representative who told me that I should still have access since I paid the $299.  I have proof of purchase, and my account also reflects that I paid. Can anyone point me in the right direction to get help, or even post this question to the appropriate community? I really appreciate any help you can provide.

Hola, tengo un problema con la instalación de Creative Cloud. Cuando ingreso la clave, al momento de instalación, no me la reconoce pero tampoco la puedo cambiar. Inicie sesión sin problema en el sitio pero con la app para mi mac no me deja. Me pueden ayudar con esto.

recently purchased Adobe Creative Cloud from Gameseal However, the game seal says that the Adobe product key is genuine. It says that everything is genuine. I bought a lot because it was so cheap And they're all registered and they're working normally I bought so much that I'm going to sell what's left Is it okay for me to resell Adobe products that I bought directly from Gameeal myself? I bought too much The game seal says it's genuine, is it really genuine? I'm curious because the price is so cheap. Can you check if it's genuine? Is GameSeal related to Adobe?

Hi guys,I regularly see on Behance logo animations without a control bar on the videos. Do you know how it is possible to do this?Thanks very much!

Bonjour, Mon espace de stockage affiche plein ce qui m'empêche de faire toute sorte de projets/travaux. Ce qui me surprend puisque je supprime tout dès que je termine un projet. J'ai suivis plusieurs tuto, mais rien ne fonctione, je n'ai rien qui s'affiche dans mes "fichiers", "partagé", "projets", "bibliothèques, etc.. J'ai essayé sur l'application, sur le web aussi..Si quelqu'un a une solution miracle autre que d'acheter plus d'espace, je suis toute ouïe.Merci 

无法打开和下载云文档，登录到 Creative Cloud 网站下载也不行，使用了很多办法都无效，最后发现是因为是使用中国网络，更换到美国网络后顺利下载打开了，[abuse removed]

Gente tengo una duda, yo soy estudiante de Multimedia, pero solo compré Photoshop sin el plan estudiante por error y no la Suite completa, me gustaria saber si es posible cambiar al plan estudiante con la suite completa y si se me cobrará Photoshop por eso? 

Hello Adobe Team,I'm trying to set "Available for Work" on Behance, but I keep getting the error:“There is a problem in your availability.”I signed up using Google, and my DOB is correctly set to 1 September 2006 (I'm 18 now). But Adobe doesn't show or let me edit my DOB. I think Behance still has me flagged as underage based on old data.My Adobe account is under the email: graphic.skullberry@gmail.comPlease help me update my date of birth or verify that I am now over 18, so I can access all features.Thank you!

Does anyone know if I switch from my active Creative Cloud All Apps (New Pro) account to a Creative Cloud Standard account will my active Portfolio websites be affected?  Will they be deleted or content harmed during the switch or does everything transfer over?  Thank you! Customer service hasn't been able to answer this question as of yet.

Hello, The company I work (based in Australia) with has bought a full creative suite adobe license for a new graphic designer based in the Philippines. When they log into their Creative Cloud desktop application there is several things missing (adobe fonts, files, benefits, Create, Discover & stock) but when I log into the same account here in Australia all the features are there in my desktop application. The license was bought in Australia but we also have staff in South Africa who have adobe licenses and they have no issues. I assume there is some reginal restrictions or something but cant find any detailed information.I have talked adobe support and all they have said is to do the following which we have done and same issue is still there. Open task manager and close all background activities for Creative Cloud and then turn off Windows Firewall and repair Creative Cloud. Control Panel >Programs and Features > Creative cloud >Uninstall >Repair. I have

Hey Community, I recently graduated and missed out on the deadline for when my student account would be disabled. How can I recover my portfolio so that I can transfer it to my personal account? Thanks!

I received an email from adobe about a case number. Not a community support conversation but a case number with adobe. Adobe employee at chat confirmed the email is from adobe. That chat took over 30 minutes. The email states “To review your case history, log-in to your adobe account. I cannot find any case anywhere on my adobe account. So, I contact chat again. Another 30 minutes and the chat agent finally agrees to provide what I am hoping to be a step-by-step instruction on how to find my adobe account case history. It was like pulling teeth to get this out the adobe chat person employee. This is a copy/paste of what chat person provided: To review your case history on your Adobe account, follow these steps:Sign in to your Adobe account at Adobe Account.Navigate to the Support history page.Under Support cases, you will see a list of your cases.To view the details of a specific case, click on the case title. This will open the case properties for review, including the history of

Hola comunidad, ¿alguien ha tenido este problema?🔧 Estoy teniendo un fallo visual en Adobe Creative Cloud Desktop, se ve con los colores completamente distorsionados (adjunto captura). Además, cuando uso Photoshop y After Effects, los programas se demoran mucho al guardar archivos o al abrir proyectos.Ya probé reiniciar y cerrar procesos, pero sigue igual. ¿Puede ser un problema con los drivers, aceleración por hardware o algo más?Cualquier consejo o experiencia me sería de gran ayuda. ¡Gracias de antemano!

For every Creative Cloud app I open, there is a tiny window that opens saying "Verifying Name.app" with the app's name filled in and a little progress bar underneath. Sometimes, it gets stuck and never completes verification. Other times, it might take 5 minutes or longer. It appears there are some macOS problems with Catalina versions and app verification, but really, why does it take so long and why does the app appear to have to be re-verified every time it's opened? I'm using macOS 15.15.7. Thanks.

When embedding videos from Vimeo into a portfolio page, I get different sizes that display. All the videos are the same size on Vimeo. One page dosplays correctly, another displays one correctly with the other tiny, and another page displays them all tiny. How do I get the embedded videos to display larger?

Hi, I am hoping to see MyPortfolio add support for IG Reels embeds. All videos on Instagram now are reels and I feel like portfolio sites like gondola are taking over because they are supporting creators in more cutting-edge ways. It would be nice to see support for TikTok and YouTube shorts as well. Thank you MyPortfolio team

Looking for Firewall company that works with Adobe Creative Cloud. Have Windows 11 Pro. Windows Defender comes with Win 11 but its low level protection. Currently using Norton 360 and Creative Cloud is on the list of Apps to let through the Norton firewall. However, Norton firewall has to be turned off for total functioning of Creative Cloud. Norton just does not play well in the sandbox. TIA for suggestions of a decent firewall company that respects Adobe. BTW - I'm forced to select one of four Adobe topics to post this. 

I just did a computer upgrade for a client and discovered the Creative Cloud Libraries folder in Application Support is taking up over 110 GB of space. A peek inside and I see a couple of folders in the dcx sub-folder are taking up 50+ GB each. They consist of all Illustrator files (.ai), about 7000+ total, and date from now to far back as November 2018. 100+ GB and 7000+ files seems a bit too much. What are these exactly? How can I trim this down to free up space? Example of their location:/Users/john/Library/Application Support/Adobe/Creative Cloud Libraries/LIBS/CC3D10A47150946E7F000915_AdobeID/creative_cloud/dcx/7c6d94fe-ccfb-42bc-91f0-49fee5af9f0d/components

I downloaded Creative Cloud from there which I think is the official website:https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud And then when I scanned it on VirusTotal it detected some viruses. Here are the results;https://www.virustotal.com/gui/file/0668cfa9b8cbde90736acfeec7bd9f0bc039bcb089476d4acbdf04879c935104/detection So should I install it? Or what should I do?

Hi, I’m on macOS Sequoia 15.3.1 using a MacBook Pro M1 Pro. Creative Cloud Libraries won’t initialize in any Adobe app. I've done a full uninstall via Creative Cloud Cleaner Tool, granted Full Disk Access, reset CoreSync, and cleared login caches.Logs from ngl-lib show repeated errors:GetPrincipal Status: Data Not Found : PrincipalGetLatestNglProfile Status: NGL Profile UnavailableSignout StatusCode:110 + Signin StatusCode:403This appears to be a CoreSync authentication issue tied to my cloud user profile or Sequoia OS incompatibility. Please escalate to the CoreSync engineering team and confirm whether this OS version is officially supported.

I can only find "Projects" tab while using the web based Creative Cloud. Can't seem to find it while using the desktop app, nor when using a specific application (photoshop for example) Web based Desktop App Photoshop

I'm having a hard time deciding which of the options I should use. I would like my files to be stored in the adobe cloud but I also like them on my imac so i can access easily. Which options do I choose? I have found that since I'm not consistent with my choice I sometimes can't find the file I worked on or I save the file twice, once with the change and once without. Any ideas on how I should set things up and maybe on how I can clean my mess? Thanks so much!