Questions

Hello there, Please note that I am unable to post replies to the replies I received to my quesiton on the experienceleaguecommunity regarding AEM. This is happening since yesterday. I have posted multiple times at diffferent times since then but no luck. request you to help with this at the soonest possible. Below is a link to my post where the issue happens.Re: Random "the session has been closed" errors fr... - Adobe Experience League Community - 440042

My adobe document cloud says that i have used 15.5GB out of the 20GB. However, I have only a handful of files uploaded in the cloud. How can I see the detailed usage ?

None of the "how to work around the error" suggestions to fix the problem hasn't work for me. Uninstalling and reinstalling the whole cloud creative app + illustrator didn't solve the problem. Is there any other alternative to get this thing working again?

according to creative cloud, I'm using 34GB of space, though when looking in my files, including deleted, there's only about 80MB used. I did find in the Lightroom Web Version, I had files that were syncing from my ipad which I deleted (before this I was using about 75GB)... I have no clue where the files I'm apparently using are stored.

where do I find the assets in the creative cloud page? I need to upload one file and I cant find it

Jag har en fråga. Kan det uppstå problem med något av programmen i creative suite med att jobba i samma dokument eller mallar om man använder windows och mac?Alltså, säg att jag jobbar i mac och min kollega i windows, kan vi ändå jobba i creative suite och dela dokument/mallar mellan oss utan problem? Tex InDesign, Illustrator, Photoshop, Premier Pro, Premier Rush.

So I disconnect Adobe about 4 months ago  then reapplied last month but I can't open the apps says I need to buy 

So I m experiencing hardisk shortage. Using DaisyDisk, I found that  Creative Cloud Library (my mac name/username/library/application support/Adobe/creative cloud library) keeping significant GB of files.  The question is, if I delete it, will it affect the files that I put on library cloud (any currently I am syncing it).I confuse because before cc exist, I can delete this library easily and free many space. Yet I am not sure now. 

Hello, I have two portfolios: one by theme with a limited number of photos and a second organized by date and visited places. For the second, there is a collection for each year, and a page for each date/place. For example, in the "2021" collection, there are 35 places visited, i.e. 35 rows that appear in the navigation menu, for this collection. I can also click on the collection to get the thumbnails (5 columns and 7 rows) .I'm afraid that in a while it will become laborious to go down the page to consult the whole menu. How could I improve this point? Of course, I don't want to have a menu limited to collection names. Is it possible to have a scrollable menu, independent of the rest of the page, or can we expand or reduce each sub-menu? Thank you.

Hello, sorry if this has been asked somewhere, but all I can find is instructions on how to point the sync location to an extenral drive.  My question is, what happens when that initial external drive is full?  I want to upgrade my cloud storage to use as cloud photo backup, but my external SSDs are all 1 TB.  If I fill up one, can I attach another and continue syncing, without losing the cloud versions of the images on the first drive?  I would only have one drive attached at a time, just swapping between them as they get full. Thank you!

Hello there, I am having a major problem with text boxes in Adobe Portfolio.  Everytime I place a text box, it appears, then disappears.  Everytime. This happens with both Safari and Chrome and I dont know what other options I could try.  I can't place a single text box on any page.  Any help?   [Topic & message edited by moderator for clarity, language translators.]  

Hi every oneA few month ago (maybe 6 months) I noticed I wasn't able to log in to "Contact Us" through "Help & Support" (Picture 1). The problem comes when I click "Contact Us" (picture 2). When I do that the button goes from "blue" to "grey" (Look at picture 2, blue button).This was something that first happened with "Google Chrome" for approx. 6 months ago. Then the problem arose there. It happened all of a sudden, and I still can't log in to "Contact Us" with "Chrome". That's why I started using "MS Edge" every time I went to "Contact Us". Last night the same problem arose with "MS Edge" as well. I do not get "Logged In" with any browser now. Someone else who is experiencing the same problem and who has a solution. Possibly you have the solution to the problem without having had the problem as well.What happens is as follows: I click the blue "Contact Us" button (picture 2). As soon as I have done that, it turns gray, and then the button/link becomes inactive and NOTHI

My Creative Cloud says I'm using 5 GB of 20. But, I can't find anything that I'm storing there. I have searched my Creative Cloud links (Your FIles, Your Libraries, Shared with You, Deleted) and there is nothing in any of theme. I keep all my photos on my portable hard drives and have no need for cloud storage.  Pherhaps my Photoshop, Lightroom and Bridge apps are there?  How do I find out what is in my 5 GB that Sdobe says I am using?

Are there any ways that I can change the language of my iPad Adobe apps without changing the language of my iPad in 2022? I prefer to have Adobe apps in English while keeping my iPad in my preferred language.

Hello,I have some strange and frustrating problems with creative could on windows 11.I have make clean installation of windows, there is just office, firefox an dthat is all, all is working good and fast, aftre that i have install creative cloud, Photoshop, Dreamweaver, Illustrator and Premiere pro and problems is starting.Every time when i shut down or restart my PC i have some error, like this app is preventing windows to shut down/reboot bla bla.. first time i was think problem is drivers or maybe OS have some strange bugs but not, i have install windows again all same, office 2021 and firefox only, i have working one day on this PC, OS was restarted several times and there is no any error, than i install adobe again and again i have same problem.Anyone have solution for this, this error make me crazy. 

I collect free assets and design elements from many different websites, such as Creative Fabrica, Design Cuts, and Envato Elements. I also have Adobe Stock images that I have downloaded or added to my library. I would really like to have all my design elements in one central locatoin. Storing these on my computer takes up a lot of storage, and is not as useful when creating projects as storing them in Creative Cloud libraries would be. How do I go about storing all my assets (and fonts, if possible) in my CC library? What happens if I upload them to the cloud and then delete them from my computer? Will they stay in my CC library?Any tips on storing assets in CC libraries is appreciated. Thank you in advance.

Why can't we have a centralized folder system for purging temporary files on all Adobe programs at once? Overtime, all these individual storage folder take up an enormous amount of computer storage and its  irritating there is not a current solution for all programs (ex. AE has a cache folder you can link where to drop your backup files in, for me its an external hard drive). 

Hi,I'm working on an iMac, Big Sur 11.1I've been having a few things happen lately:Photoshop, Illustrator and InDesign are sluggish. They get the beach ball and are "unresponsive" frequently.I get this error message (see attached image) about Adobe CC being lost or damaged. The error message seems to pop up randomly and is not connected to a specific action. Here's what I've tried so far:I tried hitting the "repair" button on the error message and completed the steps.I uninstalled everything - photoshop, illustrator, indesign and adobe CC and reinstalled.I have been watching activity monitor when the apps get sluggish/unresponsive. The CPU load is not getting high when the apps get tied up. I've also noticed that the applications are not getting slow/unresponsive when I do harder things (like moving around a high res image), but will be slow on very basic tasks. I have run disk utility and did first aid on my main hard drive. There were no errors, so no fixes were made. 

No specific Adobe Aero board yet, so I'm posting this question here. I get that Adobe Aero is still in beta, but already I'm encountering an issue that seems it should be an easy fix. I have tried to import both a gif and a zipped png sequence into Aero, and have done so successfully. I can get them to play as well. However, I can't seem to make Aero loop them infinitely. I have the 'Infinite' button checked, but the gif and png sequence do not respond to this, nor do they respond to being looped for a finite number of times. Anyone have any ideas what might be the issue? I'm using a 2021 M1 Mac that's running macOS Monterey. I created the gif and the png sequence using the most recent updates of Photoshop and After Effects.

is there a reason when I am on my ipad using illustrator I cannot access the "creative cloud files" sync folder? I can see it on my desktop, I can see it on the CC website and on the ipad app but when I open illustrator for ipad to access files there is no option to select your sync folder or even view the files in it.  I would like to be able to work from ipad and desktop saving the file directly into the sync folder so the copy is on my hard drive and Im not relying on the cloud to keep  important work files. Ive had bad expereinces with files disappearing or losing changes.

Reasons- we are artist and like to customize( so multiple modes would be nice),                  The current Tarmac White theme scorches my retna when im working late and all the                           lights are off.                 All the cool kids are doing it and Adobe is suposed to be the trend setter.

I have been sent a document that is over 1600 pages. Basically the whole document will need to be read from the last page to the first. Is there a way to change the document so it reads from top to bottom.  

I accidentally deleted all my photos from my desktop (saved in Creative Cloud) on Monday during a file transfer. Unfortunately, I was going to format my external hard drive so there is no back ups. My Creative Cloud storage says there are none in archive but it says that my storage is full. There is no deleted file option for me to open and recover them. Please help me. I transferred them onto my new laptop a month ago and they filled up my C drive so I transferred them to my D drive on Sunday or Monday. So all of my 20k photos have been on the C and D drives, both in Creative Cloud. Please HELP ME!! Its my only child's birth and up to 5 years of her life. I am devastated. I am professional photographer and have lost EVERYTHING!!!! Please help me!!!!!!!!!!!!!!

Hello! According to this page: https://helpx.adobe.com/security/products/log4j.html Adobe Creative Cloud Services (Libraries, Collaboration, Storage, Sync, Notifications, Web UI) has been affected by the Log4J-vulnerability, but it has since been mitigated. What exactly is the "Creative Cloud Services"? It says Libraries, Collaboration, etc, but what does that mean in practice? How do I update it? Is all of that automatically updated if I update my Creative Cloud client? What is the latest safe version of Creative Cloud Services? Thank you in advance! Kind regards,M

En septembre j'ai résilé mon abonnement Potoshop, un message d'adieu est même apparu sur l'écran.. Depuis j'ai reçu plusieurs mails me signalant que ma carte de paiement arrivait à échéance et me demandant d'actualiser mon compte. Dernierement j'ai reçu un mail signalant que "votre paiement est du".  Sur mon compte j'ai constaté que l'abonnement résilié etait ré apparu et qu'une facture avait été émise !J'ajoute que je n'ai utilisé ce compte que pendant les dernier mois de 2019 et que lorsque j'ai voulu résilier en début 2020 la somme réclamée m'a fait reculer...Je constate également qu'il est impossible d'avoir à faire à quelque être vivant que ce soit par mail ou par téléphone !Je considère ces pratiques comme contraire au droit français etconstitutives d'une VENTE FORCEE.Devrais je porter plainte pour obtenir satisfaction ?