Questions

Bonjour,Je vous contacte car je rencontre un problème majeur d'activation et de connexion aux serveurs Adobe sur mon ordinateur, et ce, malgré l'application de l'ensemble de vos procédures de dépannage avancées.Description du problème initial :Creative Cloud Desktop : Code d'erreur 190. Autres applications Adobe (Photoshop, Premiere, Acrobat, etc.) : Code d'erreur 12084. Actions déjà menées (sans aucun succès) :Nettoyage et réinstallation du système : J'ai effectué une réinstallation complète et propre de mon système d'exploitation. Je suis actuellement sous Windows 11 version 25H2. Outil de nettoyage Adobe : Avant de tout réinstaller, j'ai exécuté l'outil officiel Adobe Creative Cloud Cleaner Tool pour supprimer toute trace résiduelle. [1] Fichier Hosts : J'ai vérifié le fichier hosts de Windows et j'ai supprimé toutes les lignes pointant vers les serveurs Adobe (les lignes de type 127.0.0.1 activate.adobe.com ou similaires). Le fichier est totalement propre. Dossier OOBE : J'ai appli

When Adobe force a password change, the only button available, both from the Creative cloud app or from any other attempt to view any Adobe page on any browser “Continue” does not work. This happens every time, it has happened on my M1 MacBook Pro and it happens on my M5 MacBook Pro, for older generations of macOS and the most up to date macOS. This happens on Chrome and on Safari. You click and click and click and click and nothing. Making this little side quest, when I am on a deadline and working for a professional client both infurating and stress inducing. When you force a password change on your paying users (that you have locked in for a year, with auto renewal, forcing another year contract) MAKE YOUR FUNDAMENTAL BUTTON WORK!!!! The only work around is to sign out of the Creative Cloud app and re-sign in. God I hate Adobe so damn much. You are the embodiment of enshitification. 

Currently, there appears to be no option for sorting files and libraries alphabetically in Creative Cloud. When I did a search of the community, I found posts from 2-10 years ago asking for this functionality. This seems like table stakes to me for any file storage system. Will this ever be addressed and added?

I've been saving assets and organizing them into folders on Behance — this part works fine, and I can do it from multiple views without any issue. The problem is I can't find any way to actually access these saved collections afterward, let alone share them with anyone.I've searched extensively and can't find a clear, current answer (most guides I've found reference an older interface that no longer matches what I'm seeing).Specific questions:Where in the current web UI can I view my saved Moodboards/Collections after creating them? Is there a way to share a Moodboard with someone else (via link or otherwise)? Has this functionality been moved, renamed, or removed in a recent update?Any help would be seriously appreciated — this seems like a pretty basic feature to have this hidden.

Buenos días,Me pongo en contacto con ustedes para reclamar la denegación de mi solicitud de reembolso correspondiente a una suscripción anual de Adobe Scan Premium por importe de 59,99 €.La suscripción se activó después de un periodo de prueba gratuito de 7 días. Una vez finalizado dicho periodo, se realizó el cobro automático del importe anual. En cuanto detecté el cargo en mi cuenta bancaria, solicité el reembolso, concretamente unas cinco horas después de haberse efectuado el cobro.Además, en la factura recibida se indica expresamente que tengo derecho a un plazo de 14 días para cancelar la compra y solicitar el reembolso del importe abonado. Mi solicitud fue realizada dentro de ese plazo, por lo que no entiendo la razón por la que se me comunica que “no cumplo con los requisitos para obtener un reembolso”.Solicito que revisen nuevamente mi caso y procedan al reembolso de los 59,99 €, teniendo en cuenta la información indicada en la propia factura y el derecho de cancelación de 14 d

Please refund of this amount. I cancelled that. GTID - CICAgJjJpO2wJw

How do you change a given page cover photo? It seems to happen by random selection...and I am not able to change it.  I even have deleted the unwanted photo from that page (collection?) and it still shows up.  I have searched and searched without an answer.  This is quite frustrating!  It should be much easier to accomplish...easy like changing the order of the photos on a given page.  

I got an e-mail that my teacher education discount is expireing and that I have to confir teacher’s status to still use it. I do not have an e-mail ending on “edu”. When I click the link provided in the e-mail I see this error message:  When I click the link in my account that looks like this:  I get another error message:  I still work for the univerities and in the organisation that provides education as a teacher. Can I do something about that? What do those messages mean? Can send somewhere a proof like a contract, that I work for the university with my name on it? What should I do? Best regards, Zuzanna Wiśnicka Tomalak

Hello Adobe Support.I really like your products but I hate your customer relations!!! You prefer to not have an e-mail for your customers in the age of AI. Last year I bought one of your apps and I thought I cancelled it. Then I realized that it was not cancelled and tried very hard to cancel my subscription but next month I paid a big amount for an app I did not use even for a minute. Then I used your Acrobat Editor for a very short time and cancelled it. Here is the proof from your website one minute ago: “Restart your Creative Cloud ProPick up where you left off and easily get back into your plan.Başlangıç fiyatı ₺478,80/ay” and Please help me understand this…. How come a company’s UI says that you have nothing to pay but they charge you on your credit card for whole year until you realize it?Please cancel it! If I could do it myself I would but it is not possible to cancel a non-existing subscription!!! 

He guys  ! I am sorry for my mistake. I apologise.Few days ago I  took   a free trial of photoshop and  set the autopay active, I don't want the subscription, so I deleted the app and I forgot to delet autopay , please can you help me to get me my refund , it's very important for me .Again sorry 😔   

Hello Behance Team, My account was banned for "Spam", and my initial appeal was rejected. Please help me to solve this problem. I did`t even sent any message last month to someone and did`t comment any post last 3 month. My Behance URL: https://www.behance.net/sgrddd  

Hello everyone,I have a question about Adobe Creative Cloud.I noticed that the Creative Cloud Home page on both my desktop PC and my laptop has changed. The layout looks different from what I used to see, and it seems to have been updated recently.The Home page version shown is 1.3.107.Is this the new Creative Cloud Home interface that Adobe is rolling out to everyone, or could there be something wrong with my installation? I haven't even touched itBoth of my computers show the same new homepage, so I'm wondering if this is an official redesign. 

I’m looking to be able to see my Adobe Cloud files on the finder of my Mac. Adobe Help said to install the Adobe Cloud Drive on my Mac. Where do I download this software?

Good morning!I am currently dealing with some creative cloud issues, originally the libraries weren't able to sync at all, which I ended up refreshing adobe creative cloud, uninstalled creative cloud and reinstalled it and it still did the same thing. Afterwards I allowed SSL protocols for creative cloud to it can sync via firewall, afterwards it shows in the being added and synced but once it shows in the libraries those folders don’t appear at all/ It is not affected in the browser version of creative cloud. Were there need to be any other policies for firewall rules that need to be allowed to allow creative cloud to showed the sync folders in the app. Any help would be appreciated.Thank you! 

Hello Everyone, I’ve been using Behance for a while and all my projects were previously published and visible to the public.However, now all of them suddenly show the message:“Only accessible to you. Not discoverable on Behance”I can no longer change their visibility to “Public” — the option is disabled.Additionally, no one can see my Behance profile. It seems to be locked.I have no idea why this happened. I didn’t change anything recently and haven’t received any warnings or emails.I also sent emails to Behance support more than 15 days ago, but I haven’t received any reply.Can someone please help or tell me what’s going on? my behance profile: behance/furkantahatorun

In troubleshooting a Cloud Activity warning:"Libraries not currently syncingOpen the libraries panel to sync assets to Adobecloud storage." Where is this mysterious Libraries panel? (note that after I followed this path down a rabbit trail that I still don't know where the panel is still see the syncing error message).I felt confident when my search on Adobe.com led to a webpages that suggested that I should download and run AdobeCreativeCloudCleanerTool.dmg.What a foolish act. Running that app deleted the Creative Clous app.More clicking, another Adobe.com webpage had me download the CCLibrary installer. Whew.Too soon to relax. All Adobe apps disappeared from the Applications folder and Dock (except for Ps, but it's nonfunctional).I had to install LrC, Ps, and Bridge ......LrC v13.5.1 installed successfully, with catalog intact!Ps v25.12.0 installed successfullyBridge v14.1.2.300 installed successfully

So 9 years on and this problem still there. It’s completely eating 1 CPU core on my laptop and desktop. Very  annoying on desktop - disaster for battery on laptop as CPU is running flat out on 1 core the entire time. Even if I kill the process it comes back after a while. Have removed all Adobe software from my laptop for now.

Hi!I have been having an issue with my libraries being extremely slow for uploading, viewing, and even scrolling through the panel. I am drawing in Fresco, using Photoshop to label and upload to libraries, then animating in After Effects. My drawing canvas is large (6000x6000px) so I can zoom into the assets when I animate and there are a lot of assets in my libraries, but I've never had a problem in the past.The past few weeks, I've only been able to upload two or three assets at a time before the library gives me spinning wheels in all the thumbnails and takes about five minutes to freak out before letting me put anything else in the library. At times, all the asset thumbnails are loaded, but it just won't let me drop in an asset. In After Effects, the library panel will freeze and I won't be able to click or scroll. Closing and reopening the panel does not work. Restarting the program only lets me upload a few assets before it reloads or freezes again. This has made librar

Hello ,I received the email confirming that my appeal about blocking my account was granted, but my Behance account is still inaccessible. I am unable to access or edit my profile and projects.Could you please check the status of my account and restore access as soon as possible? I would greatly appreciate your assistance, as I am currently preparing my portfolio.Thank you for your time and support.Best regards,Svitlana Hrytsenko 

Hello Adobe Community Team and Members,I am seeking guidance regarding an issue with my Behance account.Recently, I received an official notification from Adobe stating that my Behance account has been deactivated due to “Spam” activity. After checking my account, I confirmed that the deactivation is real. However, I strongly believe this action may have been taken by mistake.I use Behance purely as a professional platform to showcase my creative work and connect with the design community. I have never intentionally posted spam, used bots, or engaged in any misleading or promotional activity that violates Behance or Adobe policies.I have already submitted an appeal through the official Adobe/Behance appeal process, but I wanted to post here to:Understand what specific activity might have triggered this actionGet advice from the community or moderators on how to resolve this issueKnow if there are any additional steps I should take to restore my accountBehance is very important for my p

In Adobe Portfolio, is it possible to have three images in a row, each as a different clickable link?I can't seem to add a third image to a row nor can I make the images in a photo grid a clickable link.

We need some updated features in adobe portfolio website builder. I was able to add video thumbnails by creating gifs for the thumbnail roll overs. But we need option for video header backgrounds and section breakers video backgrounds. Its a simple add on. Theres options to add a section breaker, but no option to use a video for that header or section breaker.My site: http://curtisredden.com

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam? So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.If you get a voicemail from (408) 675-3202, it's a scam. Check that you don't have unusal activity on your account, and then disreard it. 

In Portfolio, it would be handy to add an option to download the pictures like in Lightroom mobile. 

So I've been trying to contact customer support for the past month, but every time I try to navigate to the customer support I keep being re-directed to the same page which doesn't have any contact info! only 'common questions'. - I finally was able to find adobe custom support phone number 800-833-6687 (Monday–Friday, 24 hours a day) just to find out it is DISCONNECTED?? the only way to speak to anyone is if you troll the robot chat till it gives up trying to help you by asking idiotic questions and you finally are in a queue to chat with a human.I was able to get this number in the end: 020-7365-0735 (Monday—Friday, 9am—5pm GMT), which will connect you to someone. You're welcome. Really fed up with Adobe customer support.