Questions

HelloI got very bad support and want to complaintattached the chat with him from your website https://screen.share.adobe.com/session_download?lsid=l%3D283466c079474822bd4c29dedf934f6d%3Bh%3D355fa5772ae06f00657ff94f694b208b6de14881%3Bt%3Dsd%3Bm%3Dchat&dl_action=chat&view=1

My Adobe Portfolio will NOT update after I make changes. It seems to freeze and not update at around 95% of the progress bar. can anyone suggest a solution please as I need my site to work. im using Safari, on a Mac. This is a new thing thats suddenly happening. how can I find out if theres an image thats maybe named badly, or corrupt, or two large.   

I want to forward an email from a scammer that someone is pretending to be from adobe support 

when I am adding social icons, there is one app I would like to be represented as well, it is the “foto” app, which is more essential to me than instagram. Could you please include this in your choices, or better yet, allow users to add icons of their own with appropriate links

I am getting charged by Adobe $43.29 every month when my adobe account does not have any active plans. I need these payments to stop as they are not for my account. 

I’m trying to create a new portfolio and I'm uploading photos straight from my computer. When I go to update site, when I look at it the photos I uploaded have NOT BEEN PUBLISHED! Then when I go back to edit website the uploaded photos disappeared. I have tried multiple times in a row, closed out of browser, and restarted my computer. I have used the portfolio builder in the past for other websites and haven't had this issue. I really need this sorted ASAP

How can i download my projects (videos and images) from Adobe Portfolio page? I want to take a break from the signature but keep the archives in my computer. Thanks!

Hello Behance Trust & Safety Team,I would like to appeal the spam restriction placed on my Behance account.I am a professional packaging and brand designer, and Behance has been my primary portfolio for several years. All projects published on my profile are my original work created for real clients or personal case studies. I have never uploaded copied content or intentionally violated the Behance Community Guidelines.I understand the importance of protecting the platform from spam and artificial activity. If any activity associated with my account was interpreted as suspicious, it was never my intention to manipulate the platform or violate its policies.This restriction has a significant impact on my business, as Behance is my primary way of connecting with potential clients.I respectfully request a manual review of my account. If there is a specific issue that triggered this restriction, I would greatly appreciate any information or guidance so I can ensure full compliance with

Every time I try to redeem them, the process never moves past this specific page.

I had a video in one of the pages of my portoflio that wasn’t functioning, I compressed the video’s size and now the video works, but when I hit “Update live site” and checked it everything on the main page is gone. There’s no thumbnails or clickable pages at all even though in the editor they’re all still there. I have no idea what caused this or how it’s possible for the editor and the live site to be completely different but that’s where I find myself

I am having a big problem with my website. The covers of my projects (Page Covers) are completely broken, overlapping, and stacked on top of each other when i post the site online.I have already tried everything to fix it: I changed the Theme (I am using Mercedes, but the bug happens on all themes). I created a completely new Collection page. I removed the page cover titles. I tried different browsers and incognito mode. Nothing works. The grid is still broken. It looks like a bug in a system error.Could someone help me fix this?

Hi! not sure how to use Communities, but Portfolio REALLY needs to let us choose the thumbnail in our videos! A default frame is NOT acceptable! Any info on how to get this to the right person is appreciated. Please help! Thanks! 🙂

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

Ive just decided to create a portfolio and i am unable to add any pages to my portfolio. I'm am clicking on the "+" icon and multiple page options show up however when i click on one nothing happens, is this is glitch/bug?

Hi, I am hoping to see MyPortfolio add support for IG Reels embeds. All videos on Instagram now are reels and I feel like portfolio sites like gondola are taking over because they are supporting creators in more cutting-edge ways. It would be nice to see support for TikTok and YouTube shorts as well. Thank you MyPortfolio team

Hola a todos,Escribo a la comunidad porque tengo un problema al intentar activar mi suscripción tras canjear un código.Detalles del caso: Acción realizada: Canjeé un código promocional de 1 mes de Creative Cloud a través del sitio web oficial (https://redeem.adobe.com/). Resultado en web: La página procesó el código y me confirmó que el canje se había realizado correctamente. Problema: Al intentar abrir o utilizar cualquier aplicación de Adobe, el programa me indica que no hay ninguna suscripción activa o que el código realmente no se ha canjeado, impidiéndome usar los programas. Verificaciones que he realizado: Estoy iniciando sesión con el mismo correo electrónico / Adobe ID con el que realicé el canje. (Opcional: He probado a cerrar sesión y volver a iniciarla en la app de Creative Cloud Desktop, pero el problema persiste). ¿A alguien más le ha ocurrido esto o sabe cómo solucionarlo? ¿Podría un agente de soporte de Adobe o un moderador revisar el estado de mi transacción?Agrad

https://stock.adobe.com/es/contributor/208453789/Peludis I have a variety of work, including some video, AI-generated content, vectors, and photos. Sales were on the rise, but they’ve plummeted over the last two months—to the point where I’m selling almost as little as I was when I first started.This is my portafolio. I need your help, I’ve been trying to label things better and give each asset I use its own space—could someone help me?

After adding new pages to my Portfolio site I found that dates had started to show under the page title when hovering over the page image to enter. Date is toggled off under header. I wonder if anyone can help me get rid of it? I could not find any appropriate suggestions on the question section.

What about my active student account, and will be active for another 2.5 years until I finish? I have saved a lot of projects in my cloud, not saved them anywhere else as seemed safe to save them to the adobe cloud, hence the purpose of creative cloud right? and now I have no other files older than a month. Where are my files that I worked my azz out.. why and how they are not visible anymore, for a year and few months were there.. suddenly none visible, not even some fresher ones saved few weeks ago. 

We are using lybrary to work with assets in our company, it`s in use by ~15 people, but from recent time it stoped syncing and we can`t upload any new mockups in it. How can that be fixed? https://www.adobe.com/files/libraries/urn:aaid:sc:EU:e3dbae26-4fc8-44de-80e1-7f4d4d5334c9 

I wanna make some changes into my site, but I wanna try things before posting it. So I wonder if I can clone it to a new one and it looks like that Portfolio don't have a way to do it. Does anyone know a way?

I subscribed for a 7 days free trial but wasn't able to cancel it before the billing started and it resulted to me being charged of an amount (yearly subscription).  Can it still be refunded because I already cancelled it within the 14 days window? (I just got charged today btw). 

Same isp ‘s modem, I have retired my Linksys WRT 1900ACS and replaced by a new Linksys OpenWRT 7 Pro ( MBE70, LN6001). after the new MBE70 took place, my Adobe CC won’t launch successful as usual.when I put the old 1900ACS back on, the Adobe CC works just fine.Is there any specific setting for MBE70 ?  google ai says it is a fault of the MBE70’s ipv6, but even I turned the ipv6 off, the problem still exits.  what should I do ?  much appreciate for your help.  

 I have had an extremely frustrating experience with Adobe support for nearly seven years.Whenever I contact Adobe through chat, it is very rare to reach someone who actually understands the issue. Most agents repeatedly ask the same questions, provide irrelevant or unclear answers, and keep transferring or redirecting me without resolving anything.These conversations do not take a few minutes. They often consume hours of my time, only for me to leave without a clear answer or a practical solution.My questions are administrative, not technical. They concern organizing and managing accounts within my organization, and the answers are not available in the FAQs or standard support articles.How can I reach someone at Adobe who is genuinely knowledgeable about organizational account management? How can I have my case escalated to a competent specialist who can understand my questions and provide clear, direct answers?I hope at least one qualified member of the Adobe team will read this and

Trying to update Creative Cloud software, getting an error 190. According to Adobe this means:System requirements not met I am on Windows 10 Pro version 22H2 with latest updates. This should still be supported by Adobe according to their own website: https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.htmlAlso with Extended Security Updates Windows 10 is officially still supported by Microsoft until at least October 12th 2027.Please fix this so we can update Creative Cloud and through that our Adobe apps.