Questions

hack attack deleted all my data and i need help restoring it. Thank you. Its precious pictures of me and my kids growing up

Hi, I'm changing job just as an annual licence was renewed with the company email. I was thinking of just changing the email to my private email. But it says "in use" since I already have an adobe account with that email. so...My question is, if I remove my private adobe account, would I then be able to change the company email to my private email?

Hello !I run Adobe on Both Mac and Windows.  My Mac has updated Photoshop but I cannot get the update on my Windows.  I have tried everything , literally everything that Adobe has suggested.  Nothing is working.  It was syncing until I did the update on Creative cloud, now it will not sync.  I have the correct OS but Jesus, help me not throw my computer out of the window and cancel my Photoshop.   I keep getting the sync error and then Error 306.  PLEASE HELP !!!  J 

Someone changed my email address and now I have no access to my account. I have no idea what to do, it seems that i have lost all access to my account. I got an email saying an address was added, then the primary was changed, and before I could log in it was locked out. Now I have no access. Cannot find a single person, email, or chant to speak with. Nothing in the help articles, nothing anywhere

If I have a photo in multiple albums, does that affect the amount of clould storage that is used, ie reduce the amount of storage I have left?

I'm changing my AppleId. Need to change it, not update it on my iMac. Will this effect the Adobe Apps I have already on my desktop and the creative cloud?

Hi,I recently got the Photography plan (Lightroom and Photoshop with 20GB storage). I noticed that I'm using 10.7GB/20GB, but I have my Creative Cloud totally empty. The only thing I have is 117 photos in Lightroom Mobile, nothing more.I don't know what is using my cloud space and I don't know where to look to find it out.Regards,Javier

Recently my subscription got canceled erroneously.  When I go to view my files it says that I have used 1.7G of 2GB, but displays no files.  When I try to access the files from Photoshop, it saysCould not download “documentname.psdc” because the item was not found or you don't have access to it.I logged into my account where the files should be, I even tried subscribing under this email address.  As I was added to a new team with the same email address.  But to no avail, my files to not show up anywhere.  Please any help would greatly be appreciated.  I've lost so much work. 

Why do I all the time, for 5 days now, get this message, when I try to updade my portfolio: "Access to myportfolio.com was denied. You don't have the user rights to view this page.HTTP ERROR 403"   [Moderator moved the thread to the correct forum] [Topic edited by moderator for clarity. This is a Portfolio question, not a Stock question.]

I realize this has already been discussed.  Id simply like to propose to Adobe they create the ability for line breaks in the masthead.  It ould open up a world of creative possibilities for no real effort.

I have an upgrade offer but when I click on it, it says not availble. I want to either upgrade or terminate my current plan and do a different one. Is it just me or is Adobe very difficult?

Everytime I turn on my computer I get a pop up that states CRLogTransport.exe - Application Error:“The application was unable to start correctly (0x000007b). Click “Ok” to close application” And I can’t open Photoshop. Everytime I try to open it I get another pop up that states  Photoshop.exe - Application Error: “The application was unable to start correctly (0x000007b). Click “Ok” to close application” I have uninstalled and reinstalled Photoshop to no avail but it is updated. I’ve checked my Drivers but they say they are up to date. This is only happening on my Surface Pro X, Photoshop runs fine on my IPad (2018) and Surface Pro 4 (2016)

How do I find real help?  I spoke to a customer service agent that could not think beyond the script written for them. How do I find real help at Adobe? I need to either buy the products I need vs. keeping a scription where I am throwing money in the wind constantly.  I am in a subscription and did not figure out the problem until few months later.   

Creative Cloud Desktop application opens for a brief moment in the system tray but just disappears without doing anything. The window for the application never opens. When I check task manager all of the Creative Cloud background processes are all running, including Creative Cloud itself. When I try to reinstall Creative Cloud the results are the same. A peculiar thing I've noticed is that the Creative Cloud Installer never actually completely closes and just runs in the background as I've noticed from task manager, even when it has "finished" installing. I've used the Adobe CC Cleaner tool multiple times and deleted any trace of Creative Cloud before reinstalling, done numerous restarts, tried running it in compatability mode, installed the MS C++ Redistributables for both 32 bit and 64 bit systems, but nothing works. The outcome is always the same.I just want to try and install Photoshop, but Creative Cloud isn't cooperating with me. What can I do to fix this.

This issue is not yet resolved as of July 2021 contrary to what a locked thread concerning this issue suggests. I'm on an M1 Macbook Air with the latest Creative Cloud version but the issue still persists. The "CCX Process" and "CCLibrary" still flares up now and then. Now I have to open Activity Monitor continously and check it regularly to force quit the process. I just recently left my Macbook in sleep mode over the night (unaware that Creative Cloud booted this process) only to find it hot the following morning realizing it has been running this proccess even in sleep mode – for about 8+ hours!Please fix this unresolved issue. It's not like I'll get a laptop replacement if Creative Cloud breaks my machine. This issue poses significant risk to all Apple machines.

  Adobe is charging me twice for the same level of subscription, this has been done several times . You charged me the whole year amount when I cancelled my previous subscription. And here again you are trying to rob me by charging twice for same month for same level of subscription.I found that it is very frustrating and mischievous.it is disturbing to treat customers in ill way & it is wrong.I am living in Canada and I don't expect such things in a civilized society which I consider the actions as robbing me in a day light. Considering my frustrations and I need your response and help to resolve the matter as soon as possible.   [Mod: Branched from an older thread, editing title]

Good morning, Is there any possibility to delete a stupid new "improvement" they just implemented and will delete my files from creative cloud (if I want to keep I have to go to Deleted files... which makes for me additional and not needed job). Thanks to all for support and hope someone from Adobe will ask us before starting to manage anything in our files 😞 K. 

Hello!The marketing department at our company (which is just one person) uses the Adobe Creative Suite. We are just preparing a new computer and now the Adobe apps like Photoshop, InDesign and so on can't be started any more. This happens on the old and the new computer as well. The message says the activation limit is reached. We opened Adobe account with browser and tried to deactivate all connections. We did this several times now but it doesn't help. We even changed the password, still no change. I found no way to contact Adobe directly, what can we do now?Best RegardsJürgen Mayer

Extorting payments for cloud storage by making it essential for optimal results in subject selection is obnoxious enough,  but Adobe went farther, sending customers who agree to a vicious circle of being told to change your password first, then try again - which, if the user submits, and changes their password, then tries yet again  to pay their exhorbitant monthly fee [on top of the small fortune this user already pays to subscribe to every app Adobe sells - or rather makes available to rent], the whole thing repeats. This is how a company behaves when the greed of its shareholders has it in a death spiral.As an artist and photographer who has paid for decades, without complaint,  to use Adobe products, it is very, very, disappointing to be this ill used.  

When I upload a file to Creative Cloud Web it shows up as just a symbol and I'm not able to view the entire file, nor make comments on it. It creates a link to share, but the users are not able to view the file either. For example, a PDF file (created in Indesign) shows up as a PDF symbol. Anyone else have this issue?

I am a student enrolled at Tafe in Western Australia, giving me access to the full Adobe suite for my studies and projects, but when I log in to the account at home on my own computer, instead of the on site computers, I am denied access to the software by Adobe, who instead ask to start the free trial or purchase the subscription, how do i avoid this issue?

Fehlercode 505: Berechtigungen konnten nicht herabgesetzt werden - Bitte was kann ich machen das die cloud wieder funktioniert? Die Hilfe von Adobe hat versagt.  Das Programm beyondtrust powerbroker das ich deinstallieren soll, besitzew ich nicht und ich kenne es auch nicht. Bitte um Hilfe?

Hey There,My Internet is good, I have the latest Adobe CC Desktop update.The issue is in File Syncing, it says "Waiting for connection" and  it is not syncinig.I tried:Restart PCDisabled my Internet Adapter and re-enabled itRelaunch Adoboe CC Desktop AppRepair Adobe CC Desktop AppAny ideas?Thanks