Questions

Hi there, Is it possible to make certain pages private on adobe portfolio and some pages public. I know how to make the whole site password protected but I just want to send a client one case study but not display it on my website at all times. Thanks in advance!

I'm trying to disable the sync functions on my Creative Cloud account without affecting the files for my other team members.  Long story short, I had to work from home for a few days, so I logged into my corporate Adobe Creative Account. It automatically created the sync folder onto my local desktop. Only problem, it's taking up a ton of hard drive space and I need to get rid of these files from my PC but keep them on the shared folders.  Now I know that if I pause syncing, I can delete the files and it won't affect my colleagues also using the synced files from their PCs, but I'm terrified that if I delete them and then eventually start the sync process again (accidentally or intentionally), it's going to delete all of these required work files. How can I prevent that from happening? 

Hi there, I am having some trouble with my Behance profile. I'm not sure where to post about this, so I am hoping someone here can help me. I used to have a Creative Cloud account through my university, but I didn't renew it this year. The problem now is that I created my Behance Profile in the Enterprise ID of my CC account, which I can no longer access due to the fact that I don't have an active Enterprise account anymore. I can still access the Personal ID part of the account, but none of my work is loaded on that profile.  Is there any way that I can transfer my profile which is located under the Enterprise ID to the Personal ID, or to a new email address? * I used to always login just using my Google Account.

Hallo,ich hatte längere Zeit ein Abo für alle Adobe Produkte und habe nun auf Bildbearbeitung Paket gewechselt. Das heißt das ich jetzt weniger Platz in der Cloud habe und diese jetzt überfüllt ist. Also wollte ich Dateien rauslöschen aber immer wenn ich Elemente rauslöschen möchte kommt die Fehlermeldung "Elemente können nicht gelöscht werden" und die bereits gelöscht wurden kommt die Fehlermeldung "Elemente können nicht entgültig gelöscht werden". Ich habe wie in Creative Cloud App sowie auch im Web den Vorgang probiert. Beides ohne Erfolg.Bitte um Hilfe.

The login system for CC desktop is broken. Despite inputting the correct login credentials, including the correct verification code, the app invariably kicks me back to the login screen. After a few more attempts it locks the account. My login credentials are obviously correct, as evidenced by the fact that I am able to log into this support community forum and post this message. An unbelievably annoying bug that prevents me from doing my job.

Everytime i open creative cloud to try to use after effects this shows up??? What do i do???

A couple weeks ago I stopped being able to access the Fantastic Fold prerelease program. Whenever I go to join the program again I get a popup message that says "An Adobe ID with this Email is already part of the program." I've tried signing in and out of my account and accessing the website (both fantasticfold.com and adobeprerelease.com) from Chrome, Firefox and Edge and still encounter the same message. I'm pretty sure FF is only a web app at this point so I don't have anything installed locally on my computer either.  Additionally this web app doesn't appear in the beta tabs section of Adobe CC (both the desktop app and the online version) but I'm not sure if it even should. Does anyone know how to fix this or even point me in the right direction to someone who can? This seems like an account issue to me. The prerelease site doesn't give any contact info for the program. Attached is what the message looks like on my browser. Thanks.  

Bonjour, j'utilise le cloud pour stocker mes fichiers. Quand je vais sur le Cloud web, j'ai le message suivant :"Vous êtes déconnectéVous utilisez des fichiers locaux ?Sélectionnez l’icône d'Accueil dans l’application Creative Cloud pour les voir".Je ne vois pas d'icône d'accueil dans l'app... et du coup je ne peux plus ajouter/supprimer des dossiers de mon drive.Please helpMerciSylvie

Hi, I am a newer Adobe Creative Cloud user here.   Recently, I created an Adobe Creative Cloud library and shared it with other colleagues.  The intent is for them to upload work-related photos into this Adobe library, and our company's media design interns could use the photos directly in a library in other Adobe applications like InDesign, AI, PS, etc.  But, it seems that unless those colleagues have the Adobe Creative Cloud Desktop app installed, they cannot upload to a library.  Is there a way to upload directly to the assets.adobe.com library that I shared  without having the Adobe Creative Cloud Desktop app?  Asking this question as we are not allowed administrative permissions on our work computers so having those colleagues go to the Adobe Creative Cloud Desktop app download site isn't an option.  In the meantime, we have reverted back to the "upload your photos to this SharePoint folder", but it doesn't make it streamlined

Unable to load the plug-in part, and finally prompts that the network cannot be connected.

Hi,I would like to know if there is a possibility to add an "header" to every page of my Adobe Portfolio (Design type MARTA). It comes as a default for collection pages, but I can't find a way to do the same with normal pages.Thanks!Alberto

Hey,I got two questions, hope you can help me and save me from pulling my hair off :1 ) A few days ago my Adobe CC account membership endedI can"t access to my files that were in the cloud…I need to get them back.How can I do that ?I can"t find a way to have Adobe on the phone or on chat…2)I have a new account payed by my school, with a new email adress how to merge the 2 accounts ? PS : I'm french so I use the french version. Thanks 🙏 Thank you !

Is there a way you can export your adobe library as a PDF to someone who does not have Adobe? I also don't want to lose the organization of the library.

I've been running out of space on my hard disk for a while, and today I discovered the reason. I need to clean the Deleted Folder, on the Creative Cloud web page. Unfortunately, I have thousands of files to delete.Can we have an "Empty trash" button implemented? Or maybe an option to clean the folder automatically, from time to time?Thank you in advance.

I have been searching the forums and cannot seem to find a solution?  It's unsuable at the moment if you transfer a lot of files - got to be prepared to spend a lot of time holding shift and hoping files delete, etc.  The functionality with the delete all tag did not work for me - it just says deleting files but never deletes anything. If there are any other solutions or things to try that would be grand. 

[Moderator moved from Using the Community to Creative Cloud Services.]   Serisouly.. why do i need to press share, select gmail, open gmail app, send it to my own email, save the file, move it to the folder i want it in..   Why can't I just select where i want to save the file?   So anoying.   

I'd like to know if the entire suit of adobe run perfectly on new macbook pro m2 chip. I'm reading online too many different opinions about that...

I constantly force quite (or end task as this is happening on my home PC not my work Mac) this piece of crap software and it just starts again! the only thing I can do to stop it is to End Task adobe CC and all apps. But as soon as I load XD it starts, and doesnt stop, it maxes my bandwith and im not even using file sync, I have it turned off. i made the mistake of saving an XD doc to the cloud, as it saves their by default becuase the devs are trying to screw the users over and now core sync is constantly trying to sync in the background, the file was only 330 mb so should be done by now. I also deleted the file from cloud saves on adobe online so i dont know why its still going norwhy Adobe thinks its wise to give this piece of crap software the right to max out my bandwith and restart itself constantly like a virus. Please help, I literally cant use my internet while using Adobe. 

I have tried everything I read on fixing this issue, re-installing, re-starting I did it all and after 5 days it is still syncing. My files update and sync but the CC App continues to sync and so I can't share any files. What can I do??Thanks in advance for any help.

I registered my Seagate 8TB Backup Plus USB hard drive on 13 March 2021 but did not register for the Adobe Creative Cloud offer at that time. I'd like to do that now. How can I do it?Thanks! Roy.

I have an internet connection, and my account has full access to Adobe apps. I've tried downloading directly from the web and it tries to open creative cloud to download, but I'm getting this error. Reloading doesn't help.

Hi Community,I get error message "File preview not available now, please try later".Published files folder contains dimension 3D files.Published links are empty, no link is copied.As preview is not really important, I miss the published links to those files badly.Please helpThanksHans

Even though I have my preferences set to Auto-update for all installed programs, Creative Cloud still flags me to update manually. Auto-update will not work. FYI, MacOS Monterey v. 12.5. Also, while one of my programs has plugins that may conflict (Ai), most do not. Please let me know a fix for this, if known. Thanks.

My local storage is getting full and the solution I came up with is to move the CC Files folder to my external SSD. But when I try it, CC gives me this message: Anyone can give me some light with this predicament? Appreciate it! 

hi, there so this has been a recurring problem for months for me (don't know if this has happened to anyone else personally) but in my windows control panel, I see that I have installed previous versions of applications such as photoshop/illustration/ and animate and mind you I have fully uninstalled each app in the creative cloud app where all the apps are but yet they still appear on my control panel and when I go in to fully remove them I always get this pop-up. I don't know what to do and I don't know if others have experienced this too when trying to get rid of unnecessary apps to clear space on a computer.