Questions

Hi,I am trying to understand why i got analert saying my stoarge has run out.the 'sync' folder on my computer only has abut 51GB listed and when i log onto the cloud through the app i only see some loose file. I don't see the documents in my 'sync' folder. what elese is stored in the free cloud account and where can it be accessd?I hope that's clear. Thank you.G

2 days ago I had the worst tech assistance I ever had in my life with adobe. I'm not going to start venting here about everything that happened, but it was really, really bad. I ended up finding the solution to my issue outside any adobe assistance, in a completely different forum, and it was so simple that the only explanation for me to be 2 hours on the chat for nothing is that the assistants don't know a thing about the products, or don't want to help.But that's not the worst part. After that I received an email saying that my case was closed, but never the normal feedback survey. So I contacted adobe again on the chat to ask them to send the feedback survey. They didn't answered, closed the conversation immediately, and since then, I can't access the chat, it always says that it is closed.Now, I know there is a phone number, but not in my country, and for what I have read online, the waiting time is huge, so it's not really and option for me unless is free (I can't get information

Someone HELP......I installed this creative cloud to use photoshop on my new laptop, I open photoshop and began a design and then less than 5 minutes later my screen goes black and stays that way for about 10 minutes.....I forced a shut down and now my laptop won't turn back on....It just keeps showing my some kind of code that I have ZERO knowledge of....Please help!! Side note, Adobe really should go back to hard copies of the software, NEVER had these issues back then. 

Hey, how do I migrate cloud files from one profile to another. My gf has two accounts, an enterprise profile and her personal profile. A message popped up randomly one day about needing to choose where to upload her cloud storage. She chose her personal instead of her enterprise account and now she has lost access to those files as the subscription is on the enterprise profile. How would one move her cloud storage back into the enterprise profile?

RESULTA QUE MI CUENTA ESTUDIANTE CAMBIO Y ME QUEDARON DOS CUENTAS, CUANDO POR PRIMERA VEZ HICE EL PROCESO QUE FUE HACE DOS DÍAS ME SALIO UN MENSAJE QUE SI QUERIA MIGRAR TODO MIS ARCHIVOS PEROSNALES A CUENTA EMPRESARIAL Y RESULTA QUE DIJE QUE NO, AHORA NO SE COMO HACER PARA MIGRAR TODO LO QUE TENGO EL MI CUENTA PERSONAL. AYUDA 

Hi, I had to change my Adobe ID account bacuase I moved to another country and it was the only solution to change the billing country. Now the problem is my Behance profile is associated with the old Adobe ID. How can I associate my Behance account with the new Adobe ID account?

Hello, I recently moved all my creative cloud files to an external harddrive, for my laptop started to overflow with files.Now that I've done so, the creative cloud doesn't stop resyncing them.It just cicles through the files (roughly 7000ish at a time) and syncs them over and over and over again. I'm not sure why and it really does a number on the battery and internet connection. Is there a way to inform the creative cloud that certain files are already synced?

Hi so my libraries started showing the cannot initialise message after following all the steps to fix, it showed the download cc to use libraries when I have it installed already. I have tried to download libraries manually but it says installer corrupted try to redownload again. If anyone has any solutions would appreciate the help! 

Hi, I just wanted to add as of now, I can't find any way of deleting an asset from a library. I can open the source file and edit but if we're talking about an asset that's added from another app (in my case I was viewing a library I created in XD and added another asset to the same library in PS) I can neither move or delete it, there's a copy to another library option but I couldn't find a way to move (I tried also in PS). If I'm missing something and anyone has anything to suggest, I'd be happy to check, thank you! (adding a screenshot below)

I can't publish my website without being prompted to choose a Creative Cloud plan when I already have one in use, which is a one year Student and Teacher Edition provided by my university. I don't know what to do, but I'm also guessing that maybe the Student and Teacher Edition doesn't have the luxury of publishing a website through Adobe Portfolio.

Hello, Recently my friends Creative Cloud subscription was cancelled and he cannot afford to renew his subscription at the moment. Instead i let him use my account for the time being. He has a lot of cloud documents wich he wants to transfer to my account. It seems we are not able to do this. When opening his sync-folder and copy-paste it's content to my sync-folder nothing seems to happen. He also tried manualy downloading his files to transfer them but adobe won't download the files to his PC. Is there another way to transfer his complete cloud documents to my account? Thanks in regards!

Alguém está com problemas ao comprar o adobe cloud, não está atrelando a licença ao usuário? Não consigo atendimento com a equipe da Adobe

I've searched for an answer on this and was unable to find one. The first and last name on my Adobe Credential Management profile is incorrect. I've since passed my exam and want to make sure I can update this to my legal name. I have no clue why this information was auto filled from my gmail account with was not setup with my name. 

My Mac has a Creative Cloud section in finder.My iPad pro has a creatve cloud section in finder. They don't sync with each other. I'm sure they did. Any ideas, tips or tricks why this is Thank you

Yesterday my Creative Cloud Libraries stopped working across all CC programs (Photoshop, Illustrator, etc). Here is the message I am getting in the Libraries panel:"To use Creative Cloud Libraries please install the Creative Cloud Application."Here's what I have tried so far:- Turning File Sync on and off.- Restarting the Creative Cloud app with Ctrl+Alt+R.- Uninstalling and reinstalling the Creative Cloud app.- Uninstalling all Adobe apps, running the CC Cleaner Tool, then reinstalling everything.- Trying to use Libraries in a different Windows user account.Any help would be great. Thanks!

There was a great free online pattern maker on Creative Cloud.   Does anyone know how to find it again or is it permantely gone ? Worked great. Fast and easy. Thank you

Hi, I was wondering if I have the right to use the student plan for commercial purposes.   [Mod: Move to the appropirate forum]  

Adobe, I may be doing things wrong but I don't think so.  I trying to use multiple apps Lightroom, Photoshop, Rush, Adobe Express, Behance, and interested in connecting through Spark BUT nothing uses the same library, all seem to have their own unique sync issues and I am losing track of edits and versions trying to keep up.  Please make this a priority to streamline and simplify.  If you are going to have a cloud service then all your apps need to work together in the cloud and not force combinations of cloud, download, upload, new libraries, different locations, sync failures, unclear directions etc.  Your concept is good but the execution has failed!

Hello,after Update "Adobe Creative Cloud Service" this Service will use high CPU (Windows 11 22H2). On Notebook (i9 12Gen - 32GB with nVidea) i must kill the process for longer accu livetime.

Additionally, what if this is a school email, and the subscription was purchased with a student discount?

I have been speaking to Adobe customer service since February about an Adobe CC data breach, but without being rude, I am getting nowhere fast with them.   When I go into the user folder on my Mac, there is a folder that has been created by an Adobe employee, called:   <adobe email removed - kglad>   <user name, email and phone # removed - kglad>   <adobe email removed - kglad> I have never created this folder or saved any of the files in there. It is clearly an Adobe employee, some of the files discuss technical escalation protocol and things like that. These files have been saved on my Mac without my knowledge and clearly represent a breach of Adobe protocol. Before I seek some external legal advice, I wanted to get a response from Adobe support but they literally take weeks to reply and since I have been speaking to them since February I am getting nowhere fast, has anyone else had a data breach like this or could offer any advice as A

App was uninstalled awhile back but keeps asking "Creative cloud content manager wants to use the "local items" keychain." How do you fully remove this app??  

Hola! Vengo con una consulta, ya que, mi casa de estudios eliminó la cuenta educacional a la que habia accedido y perdí todo mi trabajo de la nube en la cuenta, inicié una prueba gratuita y no me dejó abrir nada, no hay nada en los archivos, Alguíen sabe que podría hacer en ese caso?, si pago la cuenta, podré ingresar a la nube? Porfavor!

Thousands of my personal  files stolen by bad actors at Adobe and removed from my computer and placed in the cloud. Many of thhe files had the contents deleted, and just blank pages remained for me to download. I paid thousands for this consultation with a doctor, and her wellness plan and supplement list were erased... I have lost so much valuable information...This morning noticed my Will and Advance Directives are gone...That also cost me a pretty penny to have done...How can they let people who do these kind of things to customers work there??  Beware!! There is Evil behind the curtain!!Supplement Plan 09_25_2020-2 copy (6)Supplement Plan 09_25_2020-4 copy (6)Supplement Plan 09_25_2020-3 copy (6)Supplement Plan 09_25_2020-4 copy (5)Supplement Plan 09_25_2020 copy (6)Supplement Plan 09_25_2020-5 copy (6)Supplement Plan 09_25_2020-5 copy (5)Wellness Plan 09_25_2020 copy (5)Wellness Plan 09_25_2020-2 copy (5)Wellness Plan 09_25_2020-2 copy (6)Wellness Plan 09_25_2020 copy (6

Hi 😊I would like to remove the Creative Cloud Files folder on my mac, but only locally without deleting or affecting the files synced to the cloud. I logged in with someone else's creative cloud account and before I could disable the sync it had created a Creative Cloud Files folder on my mac. Now that I've logged out of their account, is it safe to delete the folder on my mac without it risking deleting their online files? (I've even uninstalled Creative Cloud, but the files folder is still on my mac.) And if I were to ever log into their account again, would the sync then delete the files online that I've deleted on my mac locally?  Thank you so much in advance