Questions

I am having issues caused by the PxHlp20 driver installed with CS6.Anyone know which program within the collevtion uses that driver? Thanks,Doug

Hi There, I am running an imac ,I installed creative cloudbecause I was looking for a pdf reader, and that is what I got sent to. Having realised it's not what I wanted I have used the uninstaller to get rid of it. The installer gives a message removed with errors, and I am left with an  app manager icon on my desktop and various other elements in my launchpad, none of which I can do anything with. I tried the chat bot  to no avail, it just told me I needed an account to speak to a human. I don't want an account, I just want rid of all the dregs. If anyone can help me I will be very grateful T.I.A. Don

I own a valid photoshop cs5.1 version. In the pass I had it installed on two other machines with different email accounts. those machines became obsolete ,trashed. And the email accounts are gone as well. Upon attempting to log into photoshop now it brings only a pop box where some of the information says that my serial number is already activated on two other computers.  I need a solution to be able to use my product again. Please advise thank you.

I have a version of the Adobe Creative Suite 5.5 Design Standard edition I purchased when I was in school in 2012. I was using it for many years and that computer has since died. I never wrote down the 6 digit serial code thinking I would always be able to get it later if I needed it.  Inside the packing was a piece of paper on how to get the 6 digit serial needed to download the suite. Since then, the website on that piece of paper "www.adobe.com/go/studentlicensing" no longer exists. The email it suggest for help DL-s&tlicensing@adobe.com also bounces back. I have a 24 digit serial number, my student Id, & the coupon code used to make the purchase and many other numbers on the packaging, but NO WAY to get the 6 digit serial number that I am prompted for when I try downloading the suite because it apparently was only available on a website that Adobe has since gotten rid of. Support had no clue how to get me this 6 digit code and suggested this is the only option to get h

I just got a new computer, and I was hoping to download Photoshop, Flash, etc. to give 'em all a spin, but I can't seem to find a download link anywhere. I do own Web Premium CS5.5, but the computer I'm using lacks an optical drive for me to put my discs in. I have the key, though, of course. Could somebody direct me to where I could download Web Premium CS5.5 so I can use it? I've already done some searching. I actually managed to find a download page on the main adobe website, but when I clicked the download button, nothing happened. I did some searching on this support site, too, and the closest I got was finding download links to Production Premium CS5.5. I don't have a key for that, though.

I have Lightroom 6 on CD-ROM with perpetual licence (2016). It stopped working on my old PC. I bought a new one, with recommended by the Adobe consultant OS Windows Home 10 (not the WH 11!). Then I installed successfully LR6 on a brand new PC (in order to avoid any interference, PC is still without any other software except the OS), but when I want to open it, it requires to sign in on Adobe website (see attached screenshot). Unfortunately, even after signing in (I attached the screenshot), nothing happens - it still asks for signing in and LR6 does not open. I tried to sign in several times, the same result. I want to use my perpetual licence and don't want to buy subscription. What shall I do? 

I haven't used Premiere Elements for a long time, but after Filmora removed a lot of much needed functions from my Lifetime License I have no option. As I had upgraded to 2018 but never used it, was now trying to edit a video but I don't like it at all!!!! How can I go back to 2012? Because after all I paid for both version? Not right to disable one? I only quit 2012 because it had huge problems with the constant, very long rendering, but I was hoping that maybe they had fixed that? Really hate 2018. Tried 2025 and was prepared to buy it, didn't like it at all! All getting ever worse, just a way to get our money and then no technical or costumer service to speak to. Awful! 

I am installing a Adobe Acrobat (2020 pro) version and I have the serial number for that software. However, after the installation it will pop up a login window. I tried to log in but Acrobat will close itself and when I open it, the same window pops up and I am unable to use the software. Is there any way to resolve this issue? 

no puedo instalar adobe photoshop

Hey All,It is time to create new modern infrastructure. Special if we talk for App distribution and Implementing software management for Google, Adobe, Apple. And other clients. I was think than we can create magic software and create digital distribution for whole Adobe family. I need someone who is wanna give some good vibrations 

Can't find the options for Illustrator legacy versions. It's showing system incompatible, and thats's the exact reason why I need a legacy version of Ai. But at the same time, legacy versions of Photoshop is showing. How to resolve this issue? 

HelloThis is deja vu all over again, because I swear I hd this problem 3 years ago but I failed to record how I solved it so here I go again...I have 10.14.6 Os X Mojave and I'm trying to install CS6 Web Design Premier, so I can reinstall Photoshop CS6 on this machine.I successfully downloaded the dmg file, opened the installer, and when I run the installer I immediately got a pop up error as follows:I then went down a rabbit hole of trying to find solutions in this forum, including:installing from the terminal (new more verbose errors! see below)restarting is safe mode and installing from the terminal (same error as in screenshot above)installing aobe air help and then using the installer (same error)following someone's random code to undo "apple quarantine":sudo xattr -r -d com.apple.quarantine...and then installing from terminal (same more verbose errors! see below)So I'm at a loss.Can anyone please help me try to solve this?  I use photosop a lot and I would really like to get

I purchased  Adobe Acrobat Pro 2017,  new in its original sealed box.  I was able to install it; but when I try to register my serial number,  I get a message stating that my serial number is invalid.   How do I fix this?

I have my new license uploaded through July 2026 but cannot operate my programs because it is still referreing to my 2025 license. When I go to remove it I get this message in terminal: sudo: ./adobe-licensing-toolkit: command not found Any help would be greatly appreciated.

So I do or do not try to unintall or delete the Adobe suite / all apps before taking the steps anew to download Reader only and then upgrade to the full Adobe Pro installation? Do you have steps to how to best / fully uninstall/delete what initially added Creative Cloud to my Mac? Thanks!

I updated PSE for Mac through Adobe and installed the app. Now, I just noticed that it does not appear in my list of products in my Adobe acccount. I can't go back and register it now, because I don't know and can't find the serial number. Is there any way now to register the product?

With the price of this program, the lack of ability to get in touch with someone who can deactivate on a crashed computer is pathetic... the worst ever. You SHOULD be able to deactivate it from your account!!! Anyone who can help, it would be appreciated. Thanks.

Built a new computer (Win11 Pro).  I have the photography tools package in Creative Cloud.  I went to my account on the CC site and logged out all active sessions, and deactivated CC on my old computer.  I went over to my apps page on CC it never seems to load.  It just sets there "sweeping".  I cannot access my apps so that I can download them to my new computer.  I tried logging in and out and checking every setting.  It just will not show me my apps page.  I'm a little bit frustrated by the fact that I can't get any real support for this issue, it just directs me to the forum.

I have a Mac with macOS Mojave and an updated browser.I'm getting this error that I can't solve, and I'm unable to download Adobe on my computer:https://www.adobe.com/home/errors/unsupportedBrowser.html?locale=esThe browser is not supported.Please update to the latest version or try again with a different browser. I have been paying for three months, and i have used the soft cero times..... 

Estando suscrito, no consigo descargar Acrobat Pro en mi 2º ordenador (portátil) con Windows 11. Comienza la descarga pero se bloquea y no temina.

Hola, mi Mac tiene macOS 12.7.6 y 8 GB de RAM. No puedo instalar la versión actual de InDesign. Por favor, ¿pueden proporcionarme el instalador de InDesign 17.4 o una versión compatible con macOS Monterey? Tengo una suscripción activa. Gracias.

Cloud CC refuses to instal apps : Exit Code: 176-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Can't install to a network locationFATAL: Error occurred in install product workflow with error code 176 error message -----------------------------------------------------------------------------------I have no idea why, I have Premiere/AE/... already installed at the same location, which ISN'T a network location, but a harddrive. Cloud CC does not recognise my already instaled app now, thanks god I still can use them somehow.

Hello,I have a valid perpetual license for a windows version of Adobe Photoshop CS6 and need help deactivating it from an old device that got distroyed by a lightning strike.  I cannot open the program on that machine to manually deactivate it.I need to activate it on my new computer, but I’m blocked because the two activations are already in use.I tried contacting Adobe support via chat, but the bot did not understand my request and would not connect me to a human.Could someone from Adobe help reset my activation count to 1 so I can use it again? I have my serial numbers and Adobe ID ready.  I truly appreciate the help.   John

There are hundreds of Adobe files on my computer that I want to get off and it's taking me hours to figure out how to get them off and I can't get them all off. Does anybody else have as much trouble as I am, it's taking me hours and Adobe is no help. The files just keep coming back and there's more and there's more and there's more Jesus what what is it? It's driving me crazy I tell you Adobe is a very terrible company to get away with this. It's just ridiculous. shut, Adobe down

I purchased 2024 Photoshop Elements and Premier Elements installed with computer purchase. I then downloaded Adobe Acrobat Reader.  I am never asked for account verification code when using Photoshop or Premier Elements, but whenever I try to use the free Reader, I am asked for account verification code. My email is being flodded with Adobe verification codes. How can I stop this?