Questions

Yesterday I "updated" my CC apps like a good user, which I honestly expected to be the usual patches that Adobe releases periodically as "updates". So, today I tried to launch Photoshop from my dock (I'm on a Mac) and nothing happened. I then noticed there was a question mark on the dock icon, which usually happens when the OS doesn't know where an app lives on my hard drive. So, I'm realizing now that what happened yesterday is that the Adobe CC application didn't "update" my existing apps (2017 versions of Ps, Ai, Id); rather, it UPGRADED them to a new version (2018)!So, today's tasks include uninstalling these new apps and reinstalling the 2017 versions. Not exactly what I would call a productive morning so far...Adobe, please change the wording within Adobe CC when releasing major changes like 2017-to-2018. I need to do research on the changes that are a part of upgrades like this, to ensure that the existing AppleScripts and actions don't break.Am I the only one who feels this way

Download speeds for Adobe Creative Cloud extremely slow. Running about 8mbps. I plugged in an iphone to my macbook pro, it updated at 400mbps while Adobe was running. When iphone completed its update, Adobe resumed at 8mbps. What do I do to get reasonable speeds from Adobe Creative Cloud updates? I have AT&T Fiber 1000mbps service. I am plugged into ethernet (not wifi). 

I have many cds w/ keys from many years of Adobe Photoshop.  My late brother in law was a professional photographer. CDs w/ Keys I have are: Photo Shop CS, Photo Shop CS2, CS5, CS5.5, CS6 & CS7.  The later versions labeled Upgrades.I am trying to determine which I can use.  None of the previous installs are active anymore.  The PCs were wiped and disposed of.  Can I use any of this and if so, do I have to start w/ the oldest and upgrade or can I jump to near the end?

I am trying to log in to my new account as my old student account has been deactivated. I have tried many things to get past this but nothing seems to work. If someone could help me with this issue it would be greatly appreciated!

Why I cant download After Effects?!

I have a monthly fee coming off my credit card but in my account management when I log in it only shows the creative suite 3 free subscription.I'm not able to access my apps from the web and install them but I clearly have them installed and registered on one of my computers in the office.I have no number to call and have found live chat utterly useless on this website and am looking for some account help.Can we set up a chat so I can verify my account info with you and get this sorted out?thank you. ![Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from Comments forum to Creative Cloud forum... Mod]

Hello and Good Morning Adobe Community Support, I would like to know the following: I want to buy Lightroom software for photography editing by subscription at $9.98 per month. One of the options is a software package that includes Lightroom and Photoshop . Currently, I am using Photoshop Elements and would like to keep it. My question is: "Will a download of the aforementioned Lightroom/Photoshop software over-write my  Photoshop Elements software licensing? ...How and Why?  Thank you.

Hi. I have a problem activating PS CS6.I was replacing the SSD in my Macbook Pro. Before replacing, I uninstalled PS CS6. After replacing it, I can't reinstall CS6I bought a PS CS3 first and then a PS CS6 as an upgrade. I have 2 codes to activate.After uploading PS CS6, I entered the upgrade code. A message appeared in the window that the code was invalid. Unfortunately, you cannot re-enter the code, because the Adobe window says that I am not connected to the Internet, which is not true.In the chat, Adobe employees did not explain anything.Please help.Robert

Hi everyone I have the Adobe Master Collection CS5.5 installed on my iMac model 2015, which I bought 10 years ago. Now all the applications from this collection won't work since I have updated my operating system. However, I have recently downloaded Adobe Rush. This automatically downloaded also Adobe Creative Cloud. My question is twofold. Can I still use the Master Collection through Adobe Creative Cloud? and if so, how? I have a license key but I didn't find a way to activate it via Creative Cloud.Thank you for your help Fred

https://creative.adobe.com/plans/photography

I just registered. 2.76 kilobyte Adobe illustrator file is loaded on the computer. I opened. I wanted to continue. I got the information that the browser was logged in. *Java script is disabled, said enable it. I did what you said but the same problem is repeating.  

Hi, I'm trying to install Photoshop 2019 downloaded from this link https://prodesigntools.com/adobe-cc-2019-direct-download-links.html. I'm using Mac Pro M1 Ventura OS 13.0 version. It keeps coming up with the "cannot access directory" notice that doesn't allow me to install Photoshop 2019. I need this version as the new ones don't work well with the auto action I need. But it works perfectly with Photoshop 2019 on Windows, so I have to try it on my Mac. I also tried this tutorial https://www.youtube.com/watch?v=_cC_J4J1Dag to allow unidentified developers but the option just simply doesn't appear in the Security section of the new OS! Please help!

How do I make sure that Adobe accepted the requirements of teacher account? Because I did not have to give the email address related to the school, just the name and the school's name. However, they charged me with the discounted amount and provided all the apps. Is it OK or Adobe will check my data later?

I am unable to install imdesign for thefollowing error.OS doesnot meet the minimum system  for this installer(0) is the minimm required for installation.(Error code.21)My system infornmation please help and guide me.  

My adobe suit have stopped working, i get a ?-mark at the symbols then i try to start them. Have tried your  support but he didnt even get my mail, i spelled it 5 times and then i droped me.   You have taken the money from my acconunt as you should. Please help me quick, i have a lot of work to do....   Best regards, Mikael Liljander mail: (PII removed)   From your mail:   Här är en snabb titt på din faktura: Adobe-beställning AE01212000178CSE Företagsnamn Olof Mikael Liljander Faktureringsperiod 28-oktober-2022 PDT – 27-november-2022 PST Betalningssätt VISA som slutar med 0432 För betalning senast den 28-oktober-2022 PDT 718,75 SEK inklusive moms PRODUKT   ANTAL   BRUTTO     Creative Cloud All Apps575,00 SEK/mån per licens   1 licens   575,00 SEK/mån

Photoshop says that I am not logged in or subscribed... I retry and nothing at all happens. I CAN sign in to my account both on an app on PC and in the browser but somehow the app itself is *&^%$%^&%$. Adobe has no problem ripping money from my account, but doing what mobile companies do for 3 billion gamers with secure logins is apparently a HUGE difficulty... The last time I used it app it worked fine, now apparently for no reason, I have to spend 30-60 minutes of my work day just to wind up where I started, nowhere.  I will see if this software can walk and chew gum without choking tomorrow.

I had to do fresh OS install and now I need to reinstall Ai 2021 due to a necessary plugin. Where do I download this. It used to be available in CC Desktop, I'm not seeing it in "Older Versions" anymore. 

hello ! I am unable to register an old product - Photoshop CS6.I have the serial number from the dealer. how to fix the problem ?

I need to downgrade from Bridge 2023 back to Bridge 2022. I read that I can do this from my products page. So I go to the products page and it says I have no products, I should register them. I try and it asks for serial numbers of the products. I use the Creative Cloud Photography plan and don't have serial numbers as far as I know. I tried to sign in to the to the LWS but it kicks me out saying  "Adobe does not recognize you as an authorized user of this web site."  How do I find the serial number so I can downgrade back to a verison that actually works?

I'm the primary email account holder for our account, but I can't seem to work out how to get the invoices sent through to my email?

I can't install programs Photoshop and Lightroom. error code 113. I read the instructions for solving the problem, I did everything, the problem was not solved.

i just paid online and dowloaded the lightroom 6trying to install my mac after entering the key its says "we are unable to validate this serial number for adobe lightroom"trying to contact adobe customer care on toll free but its getting disconnecting.is any one can help to sort out this issues.

I copied and uploaded all the files for my CS2 version of Photoshop to my new computer. When I try to open it I get an Error "Your user name, organization,or  serial number are missing or invalid" then the app closes. How do I wok around ths?

So basically I had this problem for a while now. I could not open Creative Cloud, but still had access to all the apps installed. Yet I need After Effects now, which wasn't installed, so I tried to uninstall Creative Cloud and all the programs. Didn't work, I couldn't get Creative Cloud to uninstall via the conventional way. Well then I ran the Creative Cloud Cleaner Tool. This one did uninstall Creative Cloud, but the Cleaner tool came with an error message. Now I installed Creative Cloud again, still no response. Yeah so currently I don't have Creative Cloud nor the apps 😞 One thing I noticed is, that when looking at it from Task Manager, once I try to open Creative Cloud the Adobe Crash Reporter Service quickly flashes up and the vanishes again.Help is much appreciated  

Hello everyone !Thank you for reading my question and taking some time to help me. Much appreciated I have some troubles with my photoshop 7. When I click on the exec setup file, it starts and then stops. Nothing happens, no window, no error message, just the exec doesn't launch.The setup exe seems to be running in the task manager but appart from this, zero.I've tried the administrator mode, the XP compatibility mode, the installation files copied on the C drive, ... nothing works.I'm running a Windows 7 64 bits system, 8GB ram, and an SSD drive on C:.Could someone help me with this issue ?I've looked into the previous discutions on this website about similar issue but it was on different versions of Photoshop.If my question has been already asked, please forgive me as a first-time user of the adobe community !Best regard