Questions

Hello, I bought a new macbook and want to move an Acrobat Pro 2020 license from the old macbook to a the new one.  So I deactivate the license on the old and tried to activate it on the new one, but it does not work. If I put the serial I get the pop-up message "Installation Failed Installer encountered an error that prevented installation. Contact the software manufacturer for assistance." If I put the email and pw, I get the pop-up window asking me if I want to start the trial period or buy it. Moreover I tried to re-activate Acrobat Pro 2020 on the old macbook but it asks for email and pw and then the window disappears and nothing happens. So now Acrobat Pro 2020 no longer works on either macbook!!!Can anybody help me? thanks a lot! Filippo

Hey Leute,ich bin neu hier. Ich suche hier nach einer Möglichkeit, mir meine monatlichen Rechnungen von Adobe an meine private E-Mail-Adresse senden zu lassen. Könnt ihr mir sagen, wo ich das wie einstelle?  Besten Dank schon mal! 

Hi, So .. I'm pretty frustrated with Adobe at the moment.I purchased CS6 in 2013, October. I have the Serial Number on my account.I can't remember WHEN they started their bs claim about "Misuse Serial Numbers" and then start to take them away from clients who paid for them. I tried going thru Customer Support, spoke with someone named Kajal who was no help. They transferred me to some person named Renchin who immediately closed the chat out and said nothing whatsoever. So, why is Adobe claiming my Serial Number was Misused in some way when I've only used it strictly for my own artwork and nothing more? Why are they taking it away? I feel like it's just a tactic to force people into purchasing their memberships. I paid for CS6. Now they're taking it away. Are they going to give me my money back from 2013 then??? This is very frustrating and annoying to deal with.

Tried to cancel products within 24 hours of purchasing two 7 day trial subscriptions but it won't cancel or refund neither products. Order# P20250628US70386271And Order# P20250628US70386521Adobe acrobat premium Adobe acrobat AiThrough the galaxy storeTheirs no one to help me. I've tried everything 

Hello. I have a "Non-subscription (stand-alone) version" of Acrobat Pro. I don't have access ot the old computer any more., hence I'm unable to deactivate. Is there anything else I could do? Please advise. Thank you.

  Hi, I’m planning to purchase a laptop that runs Windows 11, but I’ve read that Adobe Creative Cloud applications have been experiencing compatibility issues, including display problems and crashes. I primarily use Photoshop, InDesign, and Lightroom, and I need them to function efficiently without major disruptions.   Can you confirm whether these issues have been resolved or if Adobe is actively working on fixes? Would you recommend purchasing a Windows 11 laptop now, or is it better to wait for further optimisations?   Thanks for your help!

Necesito una solución por un bug que aparece en mis instalaciones de Adobe, las tengo instaladas hace tiempo ya en un disco duro adicional, no del sistema, (en un disco E:, en vez del C:) pero luego de una actualización me aparece ahora el error "Código de error 191", luego busqué en el archivo (en "C:\Program Files (x86)\Common Files\Adobe\Installers"): install.log y encuentro el siguiente error: "#@#OS_Error_Code: 0x80070032#@#OS_Error_String: Windows can't provision the package AdobeNotificationClient_7.0.2.14_x64__enpm4xejd91yc because it is not installed on a system volume. "  Este error no está en la lista de errores comunes indicado en errores comunes de windows.Quiero mantener mi unidad C, sin las aplicaciones de Adobe que son muy pesada, y mi disco C está saturado. como puedo arreglar este error y seguir actualizando mis aplicaciones sin usar el C?

BonjourDans un cadre pro, nous avons une version "boite" d'Adobe Acrobat 2017.Au changement de PC de l'utilisateur, impossible de réactiver la licence : "Ce numéro de série xxxxxx est déjà utilisé par le nombre maximum d'ordinateurs autorisés. ..."Or le PC d'origine a déjà été formaté et était le seul à utiliser ce numéro de série.Comment procéder sachant que dans le compte Adobe ID, il est noté "aucun appareil connecté" et que j'ai purgé toutes les connexions actives dans "connexion et sécurité"Merci pour l'aide

I just purchased a new Macbook Pro and purchased photoshop lightroom monthly subscription and when I try to download the apps I get this message from Apple:“Photoshop Installer” can’t be opened because Apple cannot check it for malicious software.What do I do? 

Hi, I bought the Photoshop Elements 2022 (never installed it before due to personal movement), and want to install it on my PC now, and am asking for a serial number or redemption code. But I lost the serial number and redemption code. How can I find the Serial number or redemption code of Photoshop? I just keep the DVD, and there is no number or redemption code on it! What should I do now? Need help.

Hello,I have an official perpetual license for Acrobat X Pro (serial number available upon request), but I can no longer activate it because my previous computers (where it was installed) are lost, damaged, or no longer accessible. I have reached the activation limit and cannot deactivate the software from those machines.Adobe support has informed me that official support for Acrobat X Pro has ended, and they are unable to reset the activation limit or provide a replacement key.I am the original purchaser and can provide proof of purchase.Is there any way to reset my activation counter, receive a replacement key, or otherwise regain access to my Acrobat X Pro license so I can use it on my current computer?Any help or guidance from the community or Adobe staff would be greatly appreciated.Thank you,

Hallo,heute wollte ich das neue Update über Play Store runterladen was bis letztes Mal hervorragend klappte aber heute habe ich ein gelbes mit dem Satz,, Problem beim Update " gezeigt bekommen und egal was ich versucht habe,es hat nicht funktioniert 😕😕.Was kann ich machen oder wird Adobe sich selbst darum kümmern ??? Ich bin da Ratlos.Danke für Euer Ohr bzw Hilfe im voraus.Gruß Maik  

I never intended to discuss this matter in public but i am retired emergency manager and for 18 months the government issuer of root certificates has been in violation of the implemented EU digital signature and identification laws  that clearly stated that authorities in member country's  must provide its private citizens  with a way to securely identify them selfs on line specifically in countrys that already made identity check a legal requirement like in my case  and the root certificate issuer uses the same argument that years ago was stated as a manipulative reasoning by the European courts of law. so due to my government illegitimate decision to change the laws in the favor of private companies that are not even certified trust service providers and by denying  to issue me with the digital identification  i have not been able to use the services im paying for and all though 5 years ago the European union court ordered my government to buy back the d

My PC crashed so I could not deactivate CS5.5 Master Collection. Adobe software is requesting that I deactivate the other activated copy. I am having trouble contacting Adobe. Adobe Virtual Assistant isn't helpful. Can someone help me? Thank you,Tulane91

adobe abused me with acrobate 2020 key. I bought the product for almost $500 and now I have lost my VMs and it refuses to run on another VM and Adobe say they are sorryI need a solution for acrobat to run on a new VM

Am I the only one who feels its completely unfair for Adobe to make a version that is less than 3 years old obsolete. I was able to talk past the basic support who told me V23 is not available at all and got my hands on V23 of AE, but I cant get V23 of PS or PP, tickets have been written and sent to tier 3 support, devlopment team, executive customer support or what ever they call it and no results, an Adobe employee who screwed me over and broke my system trying the fix an issue with acrobat put me in a position that I cant even install PS on a mac running 12.7.6. Now I pay 60 a month and cant even use Acrobat or PS. So does anyone out there have the installers for V23 of PS and Premiere they are willing to share? I have installers for a lot of old software from CS6 to Mac OSX going back to 10.3 if anyone wants something I can share with you that I might  have, and will certain share the V23 installers with others in the future. I shouldnt be forced into a mini mac or PC and dont

I'm trying to remove the original installed device from my CD install of PS Suite 6 because this install shows the 3rd device and I need to remove 1 to keep my newest laptop version active. My original is no longer operable.I logged into Adobe and it says no products. I tried to search for the serial # and it says already in use. It installed properly and appears operative but says in 30 days it will deactivate. Any help? Please. Thank you.

hi everyone, i got the following problem and i'm looking for a solution without deleting all adobe registry entries. can anyone help? after the master suite cs6 installation on my windows 11 (edition: workstation), the pc no longer starts. procedure:the security setting core isolation was deactivated so that all master suite cs6 drivers could be installed without problems during the setup and no errors occurred (otherwise i got the following error messages: PxHlpa64.sys driver and Px Engine Device Driver / Rovi Corporation could not be loaded). after the installation all master suite cs6 updates were applied with the application manager. the core isolation was reactivated and windows 11 (edition: workstation) was rebooted. note: there was not such an error on my windows 11 (edition: pro) many thanks in advance!RS

Hi! I am currently just graduated out of high-school with an email address that is no longer active. At school, I had access to the creative suite but no longer have access to it. I plan on starting university come offer rounds in January. Is it still possible to get the education discount before this point for CC or will I have to wait to be registered at university (Australia). Thanks for your help.

Buen día, me registré para una prueba gratuita de 7 días de adobe pero al registrarme por descuido mio me anoté mal mi correo electronico y me registré con uno inexistente, quiero cancelar mi prueba gratuita pero obviemnte no puedo ya que para cancelarla necesito entrar a mi correo y el correo que registré es inexistente, como puedo cambiar de correo?

so I will not go into the details here for fear of this post getting taken down (nothing illegal don't worry, in fact my whole post is about how to resolve my problem legally), but suffice to say, I would love to know if there's any way to still get Photoshop version cs6 without pirating it, which is something I don't do (not to mention don't know how to to). And now to pre-answer a few questions: Yes, I know that cs6 is an old version of Photoshop, that's kind of the point. No, I'm not open to discussing alternatives, or to being talked out of using version cs6, my question revolves strictly around its obtainability, NOT whether or not I should use it. Yes, it does need to be that exact version, anything before it is too old and doesn't have the features I need, and anything after it won't work for reasons I won't go into because I don't want to get this post taken down (see next pre-answer) Again, the reasons I have that I won't talk about for

Bonjour. J'ai une version CS5 que j'adore utiliser car elle est parfaite pour ce que je fais. Je n'aime pas les versions récentes. Cependant, j'ai windows 11 et ADOBE m'indique que je ne peux plus utiliser ce logiciel faute de numéro de série valide. Je ne peux pas désactiver la licence depuis mon ancien PC et donc je ne peux plus utiliser mon bon CS5. Quelqu'un a t'il une solution ou est il confronté au problème qu'il est parvenu à résoudre ? Merci pour vos réponses.

Same here, did not show the Ae 25.2.2Then I found out to change the standard installation language from german to english, so it showed the Ae update. this was 2 weeks ago. Now there's Ae 25.3 and it's not showing again 😞

Hello, I am using a windows 7 computer with photoshop/illustrator. it was that my illustrator serial number is not vaild. I try to use the offline validation. after i type in the request code and enter the serial number (directly from my adobe account) it says the request code is invaild and the serial number is invalid. I would appreciate any help. Thank you