Questions

i'm trying to use an older version, but for some reason i cant find a version in the middle - i've had a wipe my macbook - ive had a week of tech drama....but need a version newewr than 9.4 is there any middle ground for an update a bit newer? i'm at my wits end and have a wedding edit i need to process.obvs the older LR wont allow me to install presents. 

Hey, I have a CS6 Photoshop license but the serial number starts with PSG.... I can't enter it into the blanks because it only take numbers? Any idea?

Bonjour,  Je souhaite résilier mon abonnement annuel car j'ai déménagé à l'étranger et n'en ai plus besoin. Il est noté que les frais sont annulables dans ce cas. Comment faire ?  Merci 

I downloaded creative cloud a couple months ago and I made an id but i didn't complete the installation and verification and then I went away and when I opened creative cloud I'm stuck on this page. I realized I entered the wrong email and I can't figure out how to change it and I can't uninstall it. Please if someone can help me that'll be great

Hey! Yesterday I have tried to download a few apps, and after I have paid for the applications, the apps just can't be installed at all. They are all the time telling me that the installation has failed and that I should try again, but I end up with the same results all the time. What should I do?

Hello! I need a bit of guidance here.  My Mac has become increasingly laggy since installing CC (years ago) and today I noticed there are multiple versions of each software installed on my computer. I did a lot of searching, but couldn't figure out which versions I should keep - some posts say I needed to keep at least two versions because one may be buggy (this sounds insane), and others say I should uninstall everything and start fresh (which also sounds insane.)  I literally have: 2 versions of Photoshop (23.4.2 and 22.5.8)2 InDesign ( 17.3 and 16.4.2)4 Premier Pro (13.1.5, 14.9, 15.4.5 and 22.5)3 After Affects (17.7, 18.4.6, and 17.7)2 Bridge (11.1.3 and 12.0.2)3 Audition (13.0.13, 14.4.3 and 22.5)4 Media Encoder (13.1.5, 14.9, 15.4.5, and 22.5)2 InCopy (16.4.2 and 17.3)3 Prelude 9.0.3, 10.1 and 22.1.1) At this point, I'm willing to do anything.  It takes me an hour to get one process complete anymore, and my machine is in tip-top shape. Any

When I click to open the Premiere Pro, Auditoion and After Effects apps on my PC, it comes up with a system error that says - 'The code execution cannot proceed because MSVCR110.dll was not found. Reinstalling may fix the problem'. I've reinstalled the apps numerous times and it doesn't work, also made sure my Adobe cloud app is up to date. Also followed advice online of downloading the Visual C++ supports to reinstall files. I'm at a loss of what to do! Thanks in advance for any help.

The push to use the cloud is frustrating. Companies like Apple are selling smaller drives so you'll use the cloud and companies such as Adobe are forcing us to use either the internet hard disk or the cloud to install their apps. Well, with the smaller drive and smaller RAM footprint on the M1 Mac Mini I had to buy due to lack fo funds, I am stuck with 8 gigs of RAM and a whopping 256 MB of disk space--neither of which I can upgrade.   I use an external for my data, but as of late I've been running out of space on the internal drive probably because of the apps I need. I'd like to put those apps on the external but no, Adobe doesn't allow this. They only allow me to add the apps on the internal or the cloud (on apple's cloud I know works and probably Adobe's as well.) Why did they push us to the cloud? I don't know. There are days I work without the cloud. Our ISP doesn't like that in my house we are gamers, creators, and stream movies and I'm sure our cable neighbors don't like i

Hi All,I have purchased LR5 from Adobe back in 2014 and am trying to download it again. I've been using it reguarly ever since and have no real need to upgrade as my 5DMkiii is from 2012 and I don't need any RAW processing updates. Last month my main HDD failed and I lost my copy of LR5. I have access to my Adobe account and Serial Number however when trying to download LR5 from Adobe it returns a message "Lightroom 5 -- This installer is no longer available" and if I hit the Download button and I am taken to a "How to Download your older app" which leads me back to where I came from.Any ideas how I can download LR5 again? I was able to late 2021. Hope they haven't really switched off access 😞

Hi i just installed Creative Cloud and Photoshop. I went to change the install location in Preferences because the SSD in my Mac is just 128gb, I have another drive plugged in via Thunderbolt 3 and when I clicked on it to change I got an error message saying, "Unable to install at this location." Does anyone know what to do?

To begin with, I'm trying to reinstall all my CC apps because I accidentally removed the SSD on which they were all installed (I put it in another computer and wiped it, oops!). The first error I was getting was code 146: Unable to move the file. I figured the Creative Cloud app was trying to move the applications from my old drive, but was unable to find them. I was also unable to uninstall the applications using Add/Remove Programs since the install location could not be found, and couldn't uninstall the Creative Cloud app because it thought the CC apps were still installed.  I tried to start over by removing (well, renaming) the Adobe folders in both program files folders on my C: drive. I then reinstalled the Creative Cloud app and attempted again to reinstall CC apps. I'm now getting a different error message: Error 189 - insufficient disk space. There is plenty of space on my C: drive, I've got two 1TB M.2 SSDs installed, both with more than 500GB of free space. I'

I have downloaded both files, the .exe and the .7z.I have made sure they are in the same directory, I tried it on my second drive, I tried adding.exe to the .exe file, I tried running as admin, I tried downloading on various browsers, I made sure the files do not have a (1) or (2) in their names... In short, I have been on this forum for hours and tried all the fixes people said worked, but I am still getting the error message. What else can i do?

Can my daughter install creative Cloud on her computer on my subscription?Kan min datter bruke mitt abonnement til å installere Creative Cloud på sin computer?

My serial number for CS6 is no longer working. What on earth do I do?

Hello,Je travaille sur Mac, et je n'ai pas désinstallé la suite Adobe CS6 avant de passer sur Catalina.J'ai donc utilisé l'outil Creative Cloud Cleaner et redémarré mon ordinateur, mais les applications CS6 sont toujours là. Comment faire pour les supprimer définitivement?Merci d'avance!Florence VF

Hello, sometimes it is necessary to install different language version of different Apps. But everytime i change the language in the cloud for example to german. All my english version are disapearing from the cloud menu. And because sometimes i need to switch language, it would be great to install many languages as option and let us choose at start-up what language we want to start. So please make it possible to choose the language at least for every App, better let us install multiple versions and make than make a start-up menu appear, which let us choose the language.This should be easy to realize.

I have an old copy of creative suite 5.5 student edition, for windows. Previously validated when I was a student. It is no longer installed anywhere, I now use a Mac. Can I pass on this software? Do adobe still support student validation for the new owner? many thanks  

I have and old version of Lightroom 2 whci I bought in 2009 and would like to re- download this onto my desktop. Please advise how I can do this

Hi, I have a Mackbook Air OS X El Capitanversion:10.11.6 (15G22010) the latest version of adobe is not compatible with my computer. can you send me the link of the version that does work?Thank you!

I have enjoyed my Creative Suite subscription for years now and never missed a payment. However suddenly one day, weeks ago now, a message appeared on my laptop stating that my free trial was over and do I want to  purchase a new account. Mistakenly thinking my subscription had expired somehow, I accidentally ended up starting a new account, and thought my troubles were over. Until I saw on the next statement that I had been charged for 2 accounts. I quickly deleted the new account at a $50 loss to me which sucked but it was my mistake for not understanding that this was not my fault. Fine. Live and learn. So now I'm back to paying for the account but not being able to use it. Bad business Adobe. As I said in a previous message, I have spent entire DAYS trying evry single fix I could find but nothing has worked. I uninstalled everything Creative Suite in the effort to reinstall but now it wont even allow me to do that. I have been a loyal customer for over a decade without any pro

I'm working on the same account from 2 different PCs (in the office and at home). And for all products I always receive updates for office PC and never (at least for several months) for my home PC. So I can't use new features while working at home.

I am a college student who recently changed their major to media and communications. In this major, I have previously worked in illustrator and photoshop and going forward I will not only be continuing with these, but also working on video editing, podcast creation and other media related tasks. I am looking to buy a new computer as my current one is having some issues and I am looking at either getting the iPad Pro or a MacBook. I was wondering if anyone had some insight into which would be better for what I am going to be doing. My preference is the iPad, however, I will only be able to use the app versions of Adobe software and want to make sure I will not be missing necessary tools or features that are available on the desktop version. I like being able to use the Apple Pencil and feel a tablet with a keyboard attachment is better for me personally, but again I want to make sure I will be able to do all that is required of me in my major/career.

Hi, Good Day!I am kind of struggling right now with my another Adobe account which is basically my student account. May I know, can I still recovery or retrieve my mistakenly deleted Adobe account?

Hello! Ich habe versucht meinen Plan zu ändern. Ich will ein Paket für Fotografen 20 GB abbonieren. Aber wenn ich meine Bildungseinrichtung eingeben muss, geht das nicht und da steht, dass die Änderung nicht erfolgreich duchgeführt werden kann. 

I have Captivate and Creative Cloud licensed and have used them all in tandem without issue until recently.Now Captivate is under my personal profile and Creative Cloud is under my company profile (Same login details) and never the twain shall meet it seems. I can't run Illustrator and Captivate at the same time which means updating  project and assets is far more awkward than it ever was before! I have to log out and sign out od Adobe and sign back in to change profiles just so I can alternate between software. Why does this have to happen? I never assigned Captivate to a personal profile, I used to run the softwares concurrently without issue or even thinking about it. Now the workflow and awkward and pointeless?