Questions

My version of Creative Cloud does not show an upgrade to LR Classic 14.  A number of other members of my camera club also do not see the upgrade.  However some members apparently have been able to upgrade.  What's going on, Adobe?

Hi, I'm trying to install CS5.5 on a windows 10 surface pro 7 and get the following message : Any idea on how to get around this? I tried different compatibility modes without any luck. I'm confused because I installed it without any issues on my own computer which also runs windows 10 and I'm now worried that the machine is just unable to run the softwares from CS5.5... Note : I can't update the OS as I am trying out a friend's computer to see if I switch from my old laptop to a surface pro 7 myself but if installing my software is now impossible I will definitely reconsider! Alternatively, anyone else have a surface pro 7 with CS5.5 running on it? Is it just too heavy for this type of machine? 

I've had lightroom installed on my PC for a few years now, I recently got a MAC. How do I reinstall the program onto my new computer? I can't find any options for this.

I purchased the yearly plan which did not work with my computer. I believe I had cancelled. But I'm now having the money coming from my bank rvern though I have never used it and being charged over £100 to leave my plan. But it has never worked and I don't use it

Salve, comprato su CD Photoshop Lightroom 6 licenza a vita non riesco più a installarlosono disperato. Posseggo fattura di acquisto.Grazie Vincenzo.Hi, bought on CD Photoshop Lightroom 6 lifetime license I can't install it anymoreI am desperate. I have a purchase invoice.Thank you Vincenzo 

Hallo zusammen, ich hatte bisher eine ältere Photoshop-Version, die auf meinem Rechner wunderbar lief. Nach einem Problem mit einer Zahlung wurde das Abo vorübergehend gestoppt und jetzt kriege ich Photoshop nicht mehr ans laufen. Es gab doch mal einen Button, über den man ältere Versionen installieren konnte? Wo ist der hin?Der Support hat mir einen Link zu einer älteren Version geschickt, aber auch diese Version kann ich nicht installieren.Hat jemand eine Idee, wie man da weiter kommt, ohne auf Windows 10 oder 11 aufrüsten zu müssen?Vielen Dank und viele Grüße aus KölnRalph

So a long time ago, I had a free 7 day account, used it, forgot about it, but I still had the user/pass in 1Password. Then about a year ago I signed up for a paid account and used a different email and password. Today, I screwed up and used the old user/pass instead of the new user/pass and Adobe won't let me sign in with the right user/pass (I hope that makes sense). I've quit out of the program and restarted, but everytime I start up PS it signs me, automatically, into the wrong user/pass and is asking me to pay. So how do I get PS to sign me out and let me sign in again?Thanks!

it says every time that i have to download the adobe installer advisor so can you plz tell me from where do i download it.

하이시에라에서 설치 가능한 프로그램(포토샵, 일러, 인디자인)을 다운 받고 싶습니다.현재 링크 걸려있는 곳으로 들어가면모두 현재 프로그램과 연결되어 있고 이전버전의 프로그램은 받을 수 없네요 방법을 알려주세요 고맙습니다....!

I bought PS Elements 12 for download (not from Adobe). I Installed it, the serial number was entered, all seemed fine. Yet when I open the program I get a message:"Sign in Required. Signing in with an Adobe ID and registering PSE 12 is required within 7 days otherwise it will stop working. Enter Adobe ID to register your product". When I click to sign in and enter my password, i just get the spinning wheel of death and can't cancel the operation. I have to reboot every time.I've tried disabling my Norton smart firewall and auto-protect, doesn't help. My Adobe password is correct. If I log in and enter the serial number in my account, it says the product is already registered (yet it doesn't appear in my account manager). Basically the program won't connect to Adobe to activate the product, but the product can't be used unless this connection is made.I can't call any human being to help me and I don't know if I can get a refund for a downloaded purchase. I'm out $76, I'm angry and frust

I uploaded just 30GB on my 100GB creative cloud space, nut show me that desk is full, and im out of space!

I signed up for a free trial to Acrobat and never used the service again. A while later, started getting charged $14.99 per month and here is where the nightmare started. I cancelled online and got charged anyway. I went to support today and the rep would not cancel my account. Everytime I asked, I would get a response like: "you still have 3 month of fee service in your account" or "you can save money by paying an annual fee"... After asking to cancel my account about 5 times, the rep says that I will be charged $29.99 as a cancellation fee and (again) would not cancel my service. It took  a half hour for the rep to "agree" to cancel my service and now I'm stuck with a $30 bill. During sign up to the trial, there is not mention of these charges but it's buried in the term and conditions. This is a deceptive business practice at best. Not sure where to go with this complaint so I'm posting it here. If anyone knows where to go, please let me know. My other alternative is to di

ACABO DE COMPRAR EL PACK DE FOTOGRAFIA Y CUANDO VOY A DESCARGARLO ME DICE Q ES INCOMPATIBLE. ALGUIEN SABE COMO PUEDO HACER PARA DESCARGAR LA VERSION ANTERIOR DE LOS PROGRAMAS Q COMPRENDEN EL PACK?? TENGO WINDOWS 8.1 ORIGINAL Y NO VOY A MIGRAR AL 10 POR ESTE TEMA, NECESITARIA SABER UNA SOLUCIÓN POSIBLE SOBRE EL S.O. Q UE TENGO. GRACIAS!!!!!

so i purchased and downloaded Fontself plugin on my desktop computer, and on my laptop it shows that i have the plugin, but when i try to open, it just shows empty box with a menu bar in right corner, and Fontself in left corner. Not sure what to do, Help!!

I bought a subscription to Creative Cloud a few days ago, and things have been working fine.  Today I get a pop up that says I have ) days left on a trial, gives me the option of another free trial, and prompts me to buy the product.  The program still works, but I want the pop up to go away, and I'm afraid at some point it will stop working.  What am I supposed to do?

Hi, I have been through previous posts for this issue but not found anything that works. I got this message after installing system update Catalina 10.15.7. I am running a 2013 iMac pro. I tried the hosts file which is clean of any Adobe references. I disabled Firewall to no effect. In Proxy settings Atuto Proxy Cinfig is unticked. I can still use my CC apps for now but get a blank page when I try and access CC on the web. I can log in ok from a PC so nothing wrong with my account set up.

I have macOS BigSur Version 11:6 and when I try to install the Photoshop installer I get this message 'An error occurred while installing the selected updates.'    Any help would be appreciated. Thank you in advance. 

Hi there,I'm looking to cancel my current subscription as i no longer require it. i'm on a pay month to month payments for the Photography Creative Cloud Bundle and £9.99 a month.According to terms and services that i agreed to, read, and was informed about it said "i will not be charged to cancel this service".However, Adobe keeps wanting to charge me as if i'm cancelling for a year long subscription with having to pay 50% of my remaining contract with them. except at no point did i agree to be on a constant remaining contract with them (which 100% is the biggest money scam I've heard, on par with Apple about apple only being able to repair the IPhones) i only agreed to pay month to month.

I bought the 2022 Elements combo, Photoshop & Premiere, fom my local Best Buy store in California a month ago, preparing for a new computer.  I've been a loyal Adobe user from V. 5 to V.13 to V.2022 (which was allegedly required for Windows 11)..  I've always bought my software on disk versus downloads, which are expensive.  I like having my software I buy here with me. Got my new desktop setup and got my sealed Adobe DVD out last noght.  Found a turquoise 5 x 5 inch card in the box with specific instructions. I'd require "Serial number access" from the "Redemption Code" on the card.  Seemed easy, since I already had an Adobe Account.  First I use the provided link, which doesn't work...so I try to get to the correct link, which took almost 2 hours of frustration!  I finally get to the "Retail Purchase" link and FINALLY the Redemption Code works and gives me my two Serial Numbers.  I carefully write them down and went to bed, too exhaust

Hi -  I was directed here by the agent, regarding auto-renewal of my Adobe subscription, therefore I'm assuming an Adobe representative will be in touch. BACKGROUNDI am based in the UK. My monthly-paid annual subscription auto-renewed, and I tried to cancel within 14 days of the auto-renewal. The agent advised that the 14 day 'cooling off' period does not apply to auto-renewals. LEGAL AND GOVERNMENT CONTEXT1. Under section 30 of the Consumer Contracts Regulations, the cancellation period ends at the end of 14 days after the day on which the contract is entered into. 2. The Competiton and Markets Authority (the "CMA") recently took enforcement action in the context of ‘subscription traps’ (as part of their McAfee and Norton investigations). 3. In Oct 2021, the CMA released new practical Guidance for businesses offering subscription services, which is based on the CMA's interpretation of consumer law: https://www.gov.uk/government/publica

I will do a clean install on my Mac to upgrade the OS. What do I have to do before and after to have CC working properly once I've upgraded the OS?

Hi there, Device name DESKTOP-4JFCTH9Processor Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHzInstalled RAM 4.00 GBsystem type 64-bit operating system, x64-based processor Edition Windows 11 Home Single LanguageVersion 21H2OS build 22000.675 I started my computer and I was reading my emails when I received the following message error:************************************ASSERTION FAILED  Program...\node-vulcanjs\builbuild\Release\VulcanMessagerLib.nodeFile: C:\bld\workspace\CCX-Process\main@7\...vulcanadapter.ccLine 390 Expressions: vulcan_For information on how your program can cause an assertion failure, see the Visual C++ documentation on asserts. Press Retry to debaug the application - JIT must be enabled**********************************************                            Any help is much appreciate it. 

Hi, I can't find a relevant Presenter discussion so posting here.  We provide on-screen lesson guides to schools and have been using Adobe Presenter for this. As both Presenter and Flash are EOL/retired, I am looking for an alternative.  We use PowerPoint to create our lesson guides and then export these as HTML5 files to upload to our website. Does anyone know of any way I can do this without using Presenter? 

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i tried installing creative cloud last year. It had an error but i kept getting messages. i tried uninstalling it and got an error. I do NOT want it at all now. Yet, EVERY time i try to sign on to my PC, I get an error. It says: HELP!!!