Questions

My hard drive broke down and I had to reinstall windows and Lightroom 6.I have Internet connection, but process for some reasons cannot be completed.On the beginning I had two options, register now or later.Right now is only one "Register now".  Thanks        Mark Kuras 

Hallo, ich würde gerne die Photoshop 2019er Version auf meinem Rechner (Mac Mini Late 2012, OS 10.15.7), installieren. Dies wird leider mit dem Hinweis auf einen "Fehler 41" verhindert.Zur Infomation: ich habe seit langem die CC für den Fotobereich abonniert, Lightroom, Bidge usw laufen in den aktuellsten Versionen problemlos. "Photoshop 2023" kann ich auch problemlos installieren, das friert aber wegen einer nicht kompatibeln Grafikkarte innerhalb von Sekunden ein - darum muss ich auf die "19er" Version downgraden...Habt ihr einen Tip, wie ich den Fehler 41 umgehen kann?

Hallo! Ich bekomme einen neuen Rechner und will PS und LR auf dem alten Mac deaktivieren. Finde aber im Menü Help nur "abmelden", nicht deaktivieren. Damit entferne ich die Lizenzinfo auf dem Compiler aber nicht. Wie mach ich es richtig?

Hello,I got many processes from Adobe in my Activity Monitor, and this one seems to be really out of the line... I can't find anything about this, so please, let me know what is this .plist in my computer? I can't find it inside of the machine withe finder, so, now I'm worried. But overtime I install Creative Cloud, this appears, so, being authentic programs, I can't know if this is a fraud or not?I hope Adobe can help me with this, remember, I'm in Venezuela and most of the people here isn't original. So, I'm worried, I want to keep using Adobe Creative Cloud without being worried about where my original files end up.

Via Surfspot heb ik mijn licentie voor Adobe CC verlengd. Met het e-mailadres dat ik daarvoor heb gebruikt, heb ik ingelogd op mijn Adobe account. Dit inloggen zou de koppeling moet maken tussen de verlenging (betaling) van de licentie en mijn Adobe ID.Nu blijkt dat ik in Lightroom ben ingelogd met een ander Adobe ID (met dus ook een ander e-mailadres). Hierdoor wordt de verlenging niet herkend en krijg ik de melding 'Je Lightroom Classic-lidmaatschap is beëindigd. Verleng of upgrade vandaag nog.' Ik wil nu uitloggen in Lightroom en opnieuw inloggen met het andere Adobe ID, dus met het e-mailadres waarmee ik de verlenging heb geregeld.Mijn vraag is: kan ik dan gewoon weer mijn bestaande opgebouwde Lightroom-catalogus verder werken? Dat wil ik graag zeker weten voor ik uitlog. Dank alvast voor het reageren.Met vriendelijke groet,Karin

i reseted my mac with a fresh install I was trying to instal creative cloud 2020 apps I can find iti use to be there 2 months ago back in sept 

I made a terrible mistake and re-installed Windows 10.............a full new install.  (long story.....too long)  When it was all over, Microsoft left a nice pretty little link on my desktop with a list of about 150 apps and programs they'd removed.  I'm practically losing my mind getting it all back in place.  One of the programs they deleted was my Student and Teacher Edition of CS6 Extended.  I can't fina a place to download it again.  I've got all my paperwork with Serial Number and Redemption Code....................only I can't find a place to use them!  I really need this program for the class I teach.  Can someone please help me? Chris

It happens completely at random; today I was using it for about two hours, closed it to let some files sync with my google drive for about an hour, and when I went to reopen it, it's completely removed off of my computer. I didn't restart the computer or anything; it's so confusing! I don't have this problem with Lightroom or Creative Cloud itself.  Any way to prevent this from happening? I know the program just updated about a week or two ago. Thanks!

I have the latest update for Indesign installed, and can start it from the CC panel and load up a file.  However, double clicking on the file in Windows explorer starts an earlier version of Indesign (which must still be installed) and then complains that the file was created in a later one.  Is there any way of uninstalling the older version, and just keeping the newest one?Thanks.

I get to 9% of installing PH Elements and get a vcruntime.dll and msvcp.dll files are missing, reinstall.  So I try it again and again get to 9% and a vcruntime140.dll and msvcp140.dll files are missing.  I have tried downloading from different browsers, turned off firewalls, etc.  It just gets to 9% and the error message just  varies between the before mentioned missing files.

Hi .....I own CS6 Student Master Collection with serial number on a CD.i just bought some old Mac laptops and the systems on them are El Capitan.Adobe informs me that the software will not verify with them ......as they dont support El Capitan in their servers to do this. They suggest I upgrade my system to Mojave.Q: I was told cs6 does not work on certain Mac systems like Mojave’s? Is this true (or)will my software work on Maverick? Just need indsign, photoshop and acrobat to me. totally at a loss as to why I have been cut out from my product and don’t want to change server to find out - they don’t verify the software again.  thanks Daryl  

I just migrated from an Intel based 2019 Macbook pro to the M1 Macbook pro max using Apple's Migration Assistant. Do I have to uninstall/reinstall Photoshop/Lightroom? Will all my plugins continue to work if I do so?

I already checked the firewall. When I tried to uninstall creative cloud, I was unable to reinstall it and all the apps. Is this a bug in MacOS Monterey?

Hello,  I'm on mac High Sierra and i try to download photoshop or premier pro but it wont work cause i don't have catalina but i'm sure i can download a old version of those application can you help me ??

I received many items from a company that was closing their office and among the items that I received is one boxed copy of Adobe Creative Suite 5.5 Master Collection and one boxed copy of Adobe Acrobat X Standard. Both contain their installation discs and have their corresponding serial numbers printed on the box, in the case of Acrobat, or on one of the paper sleeves holding an installation disc, in the case of Adobe Creative Suite. The compamy from whom I received these products stopped using both products years ago and has since upgraded to newer Adobe producs. I tested the installtion discs with their corresponding serial numbers on my laptop and both installed without any problems. I then deactivated both and uninstalled them as I have no need to use them. I've spent hours on the phone with Adobe's support but was not able to get any clear answer that I was seeking. As far as I understand both of the products are of the type called "volume license". Furthermore, the email ad

Je n'arrive pas a trouver mon no de serie.j'ai seulement un code d'achat, pas de code d'echange . que dois-je faire svp  

I have a creative package and can not install the premiere and this ad appears to me...what should I do? 

Hallo,I am from Germany and I bought in the year 2007 the creative Suite 3.It was installed on an old Macbook Air from middle 2009 which is now unfortunately not working any longer.I bought now another older computer, a Macbook Pro from the year 2011 and I want to install the creative suite 3 premium on this computer.I have the invoice, I got all the numbers to activate the software, but there is no way to choose the CS3, only the CS1 and the CS2.Underneath there ist written, please contact the customer service from adobe. I did that.... spoke with 4 people (big joke... no support in german!) and the last one gave the introduction to login in the adobe community.I did not found anything on this side, about the creative suite CS3. Maybe somebody can help me?If Adobe will not support my Software, what I bought for 1564.99 EURO, I will go crazy! I hope there will be a possibility to do that! Tanja   

Hello,I have a problem with Adobe Genuine Service - it makes log files that take up to 130Mb of space and it makes those files after every system restart and randomly. I know this issue is resolved with update but I cannot download it. I entering adobe's site and then I'm navigating to Adobe Genuine Service updates where I see update from 2 months ago tagged as critical update but I don't see how can I download it. Can someone help me get this update? It's really annoying that this program is constantly taking up space in my laptop.

Hello! I have been looking for several hours trying to find out out to clear the cache on my MAC for my Adobe. I cannot find anyone with a mac that has had this question with the Montery update and I am about to lose it, lol! I ws wondering if anyone could please help me! Thanks in advance!!

Please can someone tell me what on earth is going on with my computer.  I have 1TB SSD memory which is CONSTANTLY full. I had a search around and found that file in Users/Admin/AppData/Roaming/Adobe named CoreSync takes 802 Gigabytes of my memory?? Please tell me what happened here and how to fix this ASAP. Cheers

I bought Creative Suite 5 Master Collection and registered the software at that time, but in the intervening years I've deleted the email account associated with the original registration.  I've had to re-install the software a couple of times on new computers, and thought I was registering the installation with new emails/Adobe accounts, but the Adobe system continues to associate my software with the deleted yahoo account I initially used to register my product with. I did another reinstall a while back on my newest computer, but never completed updating the Adobe software.  Now I can only update via logging in to my Adobe account and downloading the software there, but...  As described, I can't access that old, now deleted, email account. Adobe would have records, I suppose, of the reinstalls.  And, I would think they'd be associated with the email accounts I used during the reinstalls.  I also have the original cd's in their original packaging.&nb

Hello!I have a CS6 and I can't install it on my secound computer. After installation I type my serial number and I can not continue due to some offline problems etc.I had the same problem few yeras ago and Adobe generate new serial number. But I can not use it for my secound computer.

Yes, why does the CC app alerts me to update an CC app or CC apps though they are already updated?   I see this from time to time and today i was alerted that i needed to update my Photoshop 23.0.1 to Photoshop 23.0.1 which makes no sense. Sometimes it want to update all installed apps. Sometimes it sticks until i restart the computer and sometimes it goes awaya fter a couple of minutes.   I see this on several computers, so there is nothing wrong with the computers. I have seen it on fresh installs of Windows 10 and now in Windows 11.   Today it sticks, meaning that the CC app still urges me to update Photoshop 23.0.1 to 23.0.1.   Why? How to solve?    

Bonjour,j'essaie continuellement de mettre à jour Photoshop vers la version v 23.0.1, mais je me heurte chaque fois à un échec avec le Code d'erreur 113.Je n'ai aucun problème avec les mises à jour de Bridge, Lightroom et Camera Raw. Mais je rencontre ce problème à chaque mise à jour de Photoshop, même en désactivant les firewall et antivirus. Comment faire ?