Questions

Heyya ... this issue started over last weekend. Spent an hour with tech support on Monday who reinstalled Creative Cloud and all my apps (wiping out my settings in the process), killing all the old apps and for the last two days, no error message even though I've been using the creative suite. Well, now it's back and it's a royal pain! Even with Creative Cloud disabled, it still takes up a large piece or real estate. You can close it, make it go away. Anyone found an anwer other then reinstalling everything (which has already failed).  Thanks Moose [Edited by moderator]

I am trying to get LR6 validated on an older mac running MacOS Mojave.  I installed from a CD and used the serial number on the package.  Upon launching it wants me to validate my Adobe ID on a browser which works fine, returning to the Adobe Application Manager it wants to validate but on selecting Validate it reports "please connect to the internet to validate your serial number."I have researched this on this forum and can confirm all the advice in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html has been followed:I can connect to the application servers (I get a pong)I have reset my hosts file (it didn't have any adobe entries anyway)I've verified that I can connect to secure sitesI've verified that my GlobalSign Root CA certificat is active and valid...all to no avail.  Any further help would be appreciated. 

HP SpectreIntel(R) Core(TM) i7-8565U CPU @ 1.80GHz   1.99 GHz16GB RAMNvidia GPU LR and PS did work properly since many yearsNov24: not able anymore to upgrade via CCD creative cloud desktop, but ps and lr still working fineLast week: start to get adobe support:1st thing was a "clean up" by adobe engineer, resulted  in the de-install of ps and lrHence not able to use the tools anymoreMany ideas and tries to get that running again, WITHOUT ANY RESULT at the end, till nowGot links to ps and lr install packageDownload was fineInstall did not work in both cases, no error code providedSame for an Indesign package5  sessions with 7 Adobe specialistsComplete de-install of all adobe on my pcRe-name of foldersClean-up usr and pwd stored on my pcRegistry cleanup, removed all adobe entriesVB C++ checked, repaired, re-installed I have installed an older version of lr (V3.2) --> able to do a very minimum of photo workflow, but cannot read my RAWsTried another LR6, th

Hi all!I have a subscription to the whole CC suite which is running fine on my Mac. Now I'm trying to install the apps on Windows via Parallels, as well. (Why do I need to? There's an app that exists only for Win and it can interact with Illustrator and After Effects if it's installed locally.) However, after installing CC on my Windows, only Photoshop and Lightroom show up amongst the available apps. (I'm attaching screen grabs to illustrate the problem.)I already tried  the Adobe CC Cleaner tool, it didn't help.Any other ideas? Would be much appreciated.Best,IkumiCC on macOS:CC on Win 11: 

Hi, I need to download the 2023 version of Photoshop (or the 2022 version as an alternative), but Creative Cloud only shows the 2021 and 2025 versions as available. Could you provide me with a link to download one of these versions? I specifically need one of these versions because they include the Guides Composition tool (with color change options for the guides) but do not have the advanced AI tools, which heavily impact my system's performance. I would greatly appreciate your assistance.

 https://to.adobe.com/M8AIfDEf1U2q2RVY 

When i try to install Adobe premier elements 2019 (Offline installer or standard). All i get is a blank screen at install options and cannot progress any further. I have tried this on a couple of machines now and get same error. (see screenshot)

My processor is not compatible with thew new version of after effects, it can only work with versions upto 2023, I wanted to install version 23 but I can't find it.

Guten Abend,möchte gern eine kostenlose, ältere Version von Photoshop runterladen. Können Sie mir bitte helfen?Danke vorab

When you launch a Creative Cloud app, a configuration error (Error 1, Error 15, or Error 16) is displayed, prompting you to uninstall and reinstall the product.

Hey thereI have installed Creative Suite 5.5 Standard on a new(ish) iMac in case my trusty 2012 Mac Pro fails. I enter the serial number and get the green tick and the install goes ahead fine.I did have a hiccup with the "Error 129:17 | Launch Creative Suite 5.5 in New Zealand" but found Error 129:17 launching Adobe Creative Suite 5.5 in New Zealand to fix it. All OK.However, after about 10 days I get an "Activation Required" popup box which tells me to connect to the internet, activate and continue.I know it's antique software, but am I stil able to activate CS5.5 as there are differing opinions everywhere.Any help is greatly appreciated. 

I am one of the few remaining CS6 users.  Adobe has finally had enough of us CS6 users Don't re-install, deactivate (with the attempts to reinstall) Master Collection CS6.  I was having an issue with exporting to H.264 after years of being able to do so without issue.  After searching the Forums, it was suggested to re-install.  I pulled out the CD's (remember those?), ran the installation, entered the serial number and off it went.  When launching one of the programs, I was presented with a dialog box that stated that I have exceeded the maximum computers for my license.  I selected the close button and was able to use the application.  I then did a Master Collection Update thinking that it might pick up that the machine it was installed (Mac address) would be recognised - nope.  After the update, I was now presented with a 27-day application stop due to the multiple computer installations. Again, search these Forums.  The suggest

I previously had adobe through having a package created through the Adobe Admin Console. Recently I started getting that error message Photoshop License expired contact IT administrator. I ended up getting my own personal license and I'm still having the same issue. I made sure to uninstall any adobe product and log out of that account. I'm able to install the apps no problem and they are shown as avaliable under my personal account. I did try some of the troubleshooting issues (Removing host files, Credential Manager) I found and they all haven't worked.  I'm assuming the issue has to do with the previously download applications via admin console but for some reason it's registering the new account/license. I'm just out of ideas for what to do. 

Je ne peux pas installer Photoshop éléments 11 sur mon nouvel ordoninateur sous windows 11.Il fonctionnait bien avant.Il provoque une erreur système m’obligeant à faire une restauration.

Hello, I have deactivated CS6 on my old computer. When I tried to install it on a new device there was an error message that said 'Your licence has been revoked'. I contacted Customer Support. Someone accessed my computer remotely and installed the Suite on the new device. I even asked them to double check if every app works as it should - they said it did. Everything seemed to be working fine for 15 minutes, after which the software showed the error again, that the licence has been revoked, and that I'm in the trial period. I need CS6 for work. Please help!

Hello everyone,I have troubles uninstalling Indesign. I did it through the general software uninstall panel that opened Creative Clound to uninstall Indesign. But despite doing this several times, Indesign is still installed ! If this can help : In creative cloud, i can't fin Indesign in installed app.What should I do ?Thank you

I want to download InDesign 18.5 (i have 17.4), but only 19.01 is available (which is "not compatible"). What should i do?

Ich habe die obige Software gekauft und registriert und immer problemlos damit gearbeitet. Seit gestern ist ein Start nicht mehr möglich. Es erscheint nur Werbung für das Abo-Modell. Ich möchte aber mit meinem CS6, für das ich seinerzeit viel Geld bezahlt habe, weiterarbeiten. Wie kann ich dieses Problem lösen?Danke für jede Hilfe

how to work this

I need to change the password for Adobe because I don't know my password. What idiot app asks me to write the password I don't know as a condition to change my password.I've been paying over $30 per month for nearly one year. I can't wait for it to be over. Will never use it again or recommend it to anyone.  

I have had my account flagged. I redeemed codes that came with Lacie hard drives that I bought, for 1 month access to Adobe. I have now had my account flagged for "Fradulent activity":"This email is to notify you that we’ve detected suspicious behavior associated with the Adobe redemption code used to purchase Creative Cloud Individual.In accordance with the above, you now have five business days to resolve this issue. At the end of this grace period, access to Creative Cloud Individual will be blocked.To avoid disruption, visit our website to access support, information, and find the genuine Adobe subscription that works best for you." This is completely untrue. Adobe support are claiming that the codes I used were "non-genuine and that was the reason your subscription got canceled." The codes were genuine; and they worked, which of course proves the point. I have been above board throughout this and Adobe are trying to steal my access.   

Hello, I need to transfer my perpetual license for Acrobat Pro 2020 from Windows to Mac. Is there any way to do this without transitioning to the subscription?

Adobe Creative Suite 5.5 ‘Access Denied’ issue, after recent successful installation: "The serial number is not valid for this product"  – Help!   Hello.  I have an off the shelf purchased Adobe Creative Suite 5.5 Design Premium, purchased in 2012, which I recently successfully installed, on Jan 4, 2025, on a new laptop running Windows 10 Home. I had to interact with my existing Adobe account on their website to complete the process. Nothing popped up to say this started a trial version; this was a purchased version installed from my original disks, and appeared to be successful.    I used Photoshop on Feb 19th to create files for a print/poster of a painting to take to a printer to have prints made for an upcoming event, on a tight deadline. An Adobe pop-up window popped up on the screen I believe on the 19th or 20th saying I had just one more day to use the product, which made no sense to me, and I had to be somewhere else, so I shut down without ta

En la pagina de planes y productos no me aparece la opción de cancelar su pedido, Como hago para  cancelar el producto?

I bought Adobe Premiere Elements 2022, it was at the end of 2021. My PC crashed, got a damage in the main Drive and lost all data. I am trying to reinstall Adobe Premiere Elements 2022 but nothing have worked.