Questions

Guten Morgen,wir benötigen dringend Ihre Hilfe.Unser Mitarbeiter zuständig für die IT ist tödlich verunglückt.Durch die Neuanschaffung von Computern können wir unsere Adobe XI Standard nicht mehr nutzen.Es kommt die Meldung alle die Seriennummer wird bereits von der maximalen zulässigen Anzahl der Computer verwendet. Ich habe nun versucht über mein KontoZunächst folgende Seriennummer zu registrieren, um diese dann zurückzusetzen. 1016-1512-XXXX               Registrierungsdatum14. März 2025 10161966XXXX                      Diese Seriennummer wird bereits verwendet.101613915XXXX                       Diese Seriennummer wird bereits verwendet.101616912XXXX                     Diese Seriennummer wird bereits verwendet. Da wir alle Computer mittlerweile ausg

The Creative Cloud Desktop app takes too much space on my computer. Can apps be installed without install CC Desktop app?

Hallo, nach einer Neuinstallation der Creative Cloud sowie LR und LRC ist keine Anmeldung möglich. Ich erhalte immer die Ausschrift, dass eine Anmeldung erforderlich sei und ich mich anmelden soll. Wenn ich das anklicke erhalte ich immer wieder die gleiche Ausschrift (siehe Anhang). Was kann ich hier tun?

Getting the error “We can’t reach the Adobe servers” error for both creative cloud and lightroom installation. This is not an internet issue, latest update installed (Mac Pro M1 Ventura), tried both App store and installer downloaded from profile, no firewall, no antivirus, tried 2 different connections, with and without 1.1.1.1 DNS. 

Hi I have an old dvd and it wont open as it says I need adobe shockwave which isnt around anymore. Any ideas how i can play this?thanks

I opened my Creative Cloud app this morning to check for updates and it was unable to show the updates or my programs. I tried closing and reopening three times. Same result. I restarted my computer. Same issue. I uninstalled the Creative Cloud app and downloaded a new installer from Adobe. Now the new download won't install. The message I get reads: Microsoft Edge can't read or write to it's data directory. I guess this is a Microsoft problem and not Adobe. See attachment for error. If anyone has experienced this error please let me know how you corrected the problem.  Thanks very much.

Need help now is 2025, already check across all the website to find this Adobe Acrobat 9 installer but coudn't found. Can anyone please share with me this installer it really will help me a lot 😭

Hi all,In the 'For You' & 'Discover' pages of Behance—I can no longer hide or filter projects like I used to. I think I could once hover over their cover images and select, "don't show me this in future" or something. Can't do it on Windows or Mac—in Firefox or Safari. Is it a temporary bug?Thanks,John

It do managed to sign me in BUT the installation process is very very very slow.After a few hours Photoshop is at ~78%It's something new and before that I had no problems, also on this SAME computer!

Hi everybody,Since yesterday it is impossible to sign in the desktop CC app. An error message says "You've been signed out" Impossible to identify your ID, try to reconnect with your Adobe ID... (message translated from French).When I hit sign in it has no effect, it stays on the the same screen.Now I have error messages for my installed apps (Photoshop, Illustrator, InDesign etc...)I have downloaded the latest version of Creative Cloud Desktop and I tried to reinstall but it didn't work.I tried to uninstall and it didn't work neither (Applications are used by CC...)I tried to follow the process deleting the content of the OOBE folder without success neither!This is my tool, I am stuck.I am on Mac OS Sierra 10.12.3, Creative Cloud is up to date

Hi. Can you tell me why the download button in After Effects is not available to me? I updated my macbook's operating system to the latest one. The laptop is 1 year old, so it's almost new. What could be the problem?

I changed the language from italian to english, changing the: it_IT content into this:after_effects_it_IT.dat.oldThis is the Path  C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\Dictionaries Problem is, it looks fine until I open the effects. Main effects folders are all in English BUT the actual effects are in Italian. Is it just a bug? Glad if someone can help me out. Thanks a lot in advance!

Não consigo fazer o download de nenhum programa dentro do Creative Cloud, erro 113.Já fiz tudo que achei em fórum e no próprio suporte da Adobe.

I want to use my adobe programs on the new computer. But when i sign into the same account on my new computer, it only gives the option for purchase and free trial.How do I get my programs from my old computer to my new one?Provided are screenshots showing what they look like on both computers.btw:1. I checked all of the "activated devices." there are none appearing, but i still have access to programs on my old computer 2. The programs were aquired from my school paying for them, but they went to my personal gmail account, not my school account3. Despite having access to all adobe programs, the account is listed as having a free membership.

i would like to cancel a plan for the illustrator and the cancel option is not showing in my my account !!!!what i suppose to do !

Hi, I wanted to be able to change only the language to ENGLISH after effects 2020 mac. Other Adobe programs in Spanish.

I had a version of adobe acrobat I bought and had on a now old computer.  I tried using the old serial number for my new computer and it says it is already in use.  So I bought a new license but every time I open the Adobe Acrobat app, it shows the old serial number and won't accept the new serial number.  i tried uninstalling/installing and restarting with no avail.

I am getting configuration error 16, and the solution is to change permissions on the Adobe PCD folder... however, I don't have that folder. And before you ask, I also missing the SLStore folder...

how can i get it to me new computer? 

I just downloaded the Adobe program. I am a previous user. After downloading and agreeing, it required a sign-in. The pop-up page was blank. So I re-downloaded and did the cycle 5 times... no way to sign in on a blank pop-up page. There is no one to call or NO HELP available. Can you help me? It appears I paid for a non-operatble product... Thank you for your time. 

I purchased Photoshop Extended CS5 Win ESSD UE back in 2012 as a teacher. I have since retired and no longer have access to my old email address I used to create that account. I have the Ser. # but have no way to login and redownload the program.

Hi, I have tried sudo chmod 1777 /tmp/, but: chmod: Unable to change file mode on /tmp/: Operation not permitted. Can anybody help me? I need to do my homework... Thanks a lot. 

My After Effects 2023 23.3 that I have been using for ages is now gone, and it is only a gray question mark on my dock.  I have tried finding it in Creative Cloud but when I go to "older versions" it only goes back to AE 24.0. My plugins are not compatible with anything but AE 23, somebody please help me find a download for AE 23! 

So i switch to original adobe yesterday but after i installed Adobe Creative and open it, it says my system operation incompatible on all apps, and i check my version of laptop its Windows 11 24H2, and i checked the system requirement my system is always up to date, i update my drivers (i am using RTX 3050) and i checked the Adobe Creative Cloud right click on properties the Compatible Button it not checlist and i click on apply on all users its still not checklist. i do whatever its says on the youtube on tiktok and i ask chtgpt to to help me it not worked. Can somebody help me with my problem? i have some logo project undone, pleaseee 

I've got CC that can be installed on 2 machines. One is my laptop, the other my desktop. Every single day, after every restart actually, Adobe tells me to re-activate my desktop's license because it is already in use by my laptop and......my desktop. So for some reason, my desktop is seen as a new computer every single day.Why does it not recognize my desktop from the day before? It's exactly the same computer, same name, same hardware, same software, nothing changed.Any tips more then welcome.