Questions

Premiere elements will not let me sign in, keeps returning to sign-in after verification, everything is correct, anyone else have this issue, what did you do please

Hi Adobe Community, I’m having trouble installing Adobe Acrobat Pro on my MacBook using the package installer. Interestingly, all other Adobe apps (like Photoshop, Illustrator, etc.) install without any issues. Here’s what I’ve tried so far: Downloaded the latest installer from the Creative Cloud app. Ensured my macOS is up to date Checked for sufficient storage space (I have over 50GB free). Tried restarting my Mac and reinstalling multiple times. The error message I’m getting is:“the installation is failed” Has anyone else encountered this issue? Any suggestions on how to resolve it? I’d appreciate any help or troubleshooting steps you can share. please find the log file attached Thanks in advance!

Habe mir einen neuen, verbesserten PC gekauft, da von meinem gekauften Abo LR und PS auf meine alten PC nor LR gelaufen ist. Für PS waten die Recourcen nicht ausreichend. Wollte das Abo dann auf meinem neuen PC aktivieren, bekam aber die Fehlermeldung "Dieser Code wurde bereits eingelöst".... Habe gerade mit der Servicenummer von Adobe, die mior mein Händler genennt hatte (+49 69500 718 55) 45 Minuten (!!) gesprochen umd dann die Empfelung zu nekommen mich an die Commuity zu wenden, da mir nicht geholfen werden konnte. Wie hr euch vorstellen könnt, war das nach einem Gepräch mit einer offiziellen Servicenummer von Adobe wenig zufriedenstellend. Das Abo lief ab 11/2024 und ist für ein Jahr bezahlt. Ich habe den Promp Code an niemanden weiter gegeben und nur auf einen, meinen alten PC aktiviert. Bei der Servicenummer wurde mir gesagt, dass mein Abo in meinem Adobe Account nicht zu finden sei.Kann mir jemand helfen?

Hallo zusammen.Ich habe mir einen neuen Laptop gekauft, um auch unterwegs mit der Creative Cloud, Photoshop, InDesign, Acrobat und Illustrator arbeiten zu können.Ich habe den Laptop so ausgewählt, dass er über den empfohlenen Anforderungen liegt. Ich habe alle Windows-Updates durchgeführt und Treiber auf aktuellsten Stand gebracht. Trotzdem bekomme ich die Meldung, dass ich mein System aktualisieren soll, bevor die Installation möglich wäre.Außerdem bekomme ich angezeigt, dass alle Programme nicht kompatibel wären. (Ja, auch Acrobat, was ja selbst auf alten Krücken von Anno dazumal läuft). Ich hab euch die beiden Screenshots der Fehlermeldungen beigefügt, meine Systeminformationen findet ihr unter den Screenshots. Die beiden Fehlermeldungen bekomme ich bei allen Programmen von Photoshop bis Acrobat. Die Creative Cloud ist eine DGM-Datei, die sich nicht einzeln installieren lässt, sodass ich vorher eine App wie z.B. Photoshop installieren müsste.Ich danke euch vorab, für eure Hilfe und

**Subject:** Paid for Premiere Rush but No Premium AccessI purchased Premiere Rush and paid €37.99 for premium access, but unfortunately, I don’t have access to the premium features. What can I do?Thank you.

After desktop's win11 newest update CreativeCloud's window opens empty, no text, no pull-down menus.Seems still to work somehow, because updated Lightroom Classic to v 14.2 which works normally.Closes only via Task Manager.How to fix?

Aufgrund eines kaputten Rechners muß ich die Adobe creative Suite 3 auf meinem neuen Rechner installieren. Dazu fehlt mir ein Aktivierungscode. Den kann mir Adobe aber nicht mehr geben, weil die Rechner für diese Aktivierungscodes der alten Versionen unten sind. Kann mir jemand helfen???Und nein, ich will nichts neues kaufen oder abonnieren 🙂

I keep on trying to open creative cloud and getting the error code {"error":"invalid_credentials"}Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? (also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)

As stated, do I need Adobe Genuine Service installed to be using the latest and upcoming AI features in Premiere, or other CC apps like Photoshop, After Effects, etc.I've tested the generative extend feature in the latest Premiere beta, and it seems to be working fine, but I still wanted to confirm.What happened is I didn't check the box for installing AGS when I was installing my Creative Cloud Desktop app for the first time, so I didn't end up installing AGS.Now I'm scared that I won't be able to use AI features properly, or I won't be able to use them later, if I don't have AGS installed.I checked online, and with Adobe support; there's no individual installer for AGS. You have to reinstall the CC desktop app apparently. So I uninstalled it using the Adobe Cleaner Tool and then reinstalled the CC desktop app, but during the subsequent reinstallation, it didn't even give me the option to install AGS.And someone from Adobe support also told me that AGS does check if you have a valid s

Hi everyone, yesterday I mistakenly uninstalled the adobe fresco app (version 1.8.1, the only one compatible with my surface go 2), the problem is that when I went to creative cloud to reinstall it that version was no longer there... there was only the most recent version (which is incompatible with my pc)... Does anyone know how I can get that version back?

Hallo zusammen,ich nutze Adobe Acrobat Pro 2020 in der Student & Teacher Edition und habe das Programm ordnungsgemäß installiert. Die Aktivierung mit dem Produktschlüssel verlief problemlos.Beim Start des Programms erscheint jedoch jedes Mal das Fenster „Anmeldung erforderlich“. Ich klicke auf „Jetzt anmelden“, scanne den QR-Code und melde mich erfolgreich an. Anschließend erhalte ich die Bestätigung „You're signed in. You can now close this window and get back to where you left off.“ Das Anmeldefenster schließt sich, aber sobald ich Acrobat neu starte, werde ich erneut zur Anmeldung aufgefordert.Ich befinde mich dadurch in einer Endlosschleife und kann das Programm nicht dauerhaft nutzen. Hat jemand eine Lösung für dieses Problem? Gibt es eine Möglichkeit, die Anmeldung dauerhaft zu speichern?Vielen Dank im Voraus für eure Hilfe! Hello everyone,I am using Adobe Acrobat Pro 2020 (Student & Teacher Edition) and installed it properly. The activation with my product key was s

Hi all, sorry if this is a really obvious question. I need some help with downloading my CC apps as the email link just isn't working. When I click 'download' next to the app, it takes me to the 'send me the link' page. I then put my email address in and send the link to myself. But when I open the email, it just takes me back to the SAME 'send me the link' page. I've tried copying the link before sending the email but that takes me to the same page as well. I've tried this several times on both my Chromebook and iPad Pro and get the same result. I can't find any option to just download straight from the 'Apps' page as the download link just makes me do the email thing. I'm so frustrated with this, could anyone tell me what the issue would be or how to solve it? It should at least work on one of my computers right? I've looked through the download help pages but even the links there to 'download the app directly' take me back to the same email page.The apps I've been trying to download

Hello, I got a new PC that doesn't have a disc slot and I was wondering what external optical drive to use in order to install my Adobe Creative Suite 6 I purchased years ago. I have Windows 11 and I just want to use a cheap drive in order to install the software. Has anyone tested out the drives that doesn't mention Windows 11 and could confirm if it would work or not? Like this one:   https://www.amazon.com/External-Enclosure-Optical-Computers-Compatible/dp/B0C8JNXY5S?crid=1OC9OFT1O4V6R&dib=eyJ2IjoiMSJ9.2uNwJg6-ahaGQM-q0wx82VLDQ8IWAGDzAeOetnq_tyRG3puy9kA7pQSir2eONa3whjosBsPqeMUUyOb3iKEWQb-AVhH34JYuismKMdgyVhMB796GieG_rljzZbJmmIFpHDdeqB5DjC3FcKBvDU1CzoDP6i3GQXBf5ewYUwRdM709fr_dw7AAbJUCZqu7B-Vxd2Lbzx4t7vEiPTOfLLjn9PTfuQSmkvewQHfpmV_wRUU.Mca16tlkKbPFElLQKOnriME4Ie2C-ewWztY0rnznwJE&dib_tag=se&keywords=pop+up+mobile+external&qid=1737398825&sprefix=pop-up+external+%2Caps%2C147&sr=8-1

I am being prevented from launching Adobe Encore by a prompt that comes up requiring a serial number for Premiere Pro.  I have purchased a license for Premiere Pro, but when I enter the license number into the prompt it returns the message that the serial number is invalid, probably because it was not previously registered.  Is there any way to register Premiere Pro so I can use Encore again?

Good morning, Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license! Did ADOBE not clean up a little too quickly? THANKSGood morning,Until last week I was using Photoshop Elements 2022 which I purchased. Suddenly it no longer works and my account states that I don't have a license!Did ADOBE not clean up a little too quickly?THANKS 

Wir haben für unser Unternehmen 6 Lizenzen von Acrobat Professional DC 2015 (12.0 MLP AOO License D) gekauft, die wir im Moment nicht mehr verwenden können. Nach einer Anmeldung werden diese nicht registriert. Wie können wir unsere Lizenzen wieder verwenden? Der Support konnte mir nicht weiterhelfen und hat mich hierher geschickt, in der Hoffnung, Hilfe von Experten zu bekommen.

Hallo, ich habe ganz frisch mein Betriebssystem (Win10)  auf  ein anderes Laufwerk migriert. Alles läuft super, nur Adobe-Apps installieren funktioniert nicht (Fehlermeldung in der Creative Cloud). Diese ist auch schon neu installiert; ich habe auch schon versucht, den Installationsort für Apps zu ändern, bringt aber alles kein Erfolg. Weiß jemand HIlfe? Grüße Thorsten

When installing Photoshop BETA on my desktop, all Adobe applications that were in ENGLISH switched to Portuguese. I got used to working in English, and I can't do it in a different version. Creative Cloud has the option for International English. I make the switch, exit the program. I restart the computer and Creative, and its APPs don't switch to English.  I try to UNINSTALL Photoshop BETA and CREATIVE does not show the UNinstallation option, only the previous versions!!! How can I resolve this?​

Hi all,I am trying to download adobe photoshop from the Creative Cloud, however it keeps getting to 8% and the failing. I have tried uninstalling and installing Creative Cloud, but to no avail. I can install lightroom just fine so it does not seem to be a firewall issue or similar.Please advice

I recently bought a new computer and need to transfer my Adobe Creative Suite programs and files to the new computer. I am unable to access my account, but have all the info (I believe) I need to get on. Any suggestions much appreciated.

halloich habe ein ähnliches Problem,ich habe die Adobe Acrobat X Pro auf meinem SErver Windows 2019 laufen.letzte woche hatte ich durch einen feindlichen Eingriff eine komplette Verschlüsselung von meine Systemen.nun habe ich die Datensicherung wieder eingespielt und nun läuft das Programm nciht mehr, weil bereits 2 Aktivierungen stattgefunden haben.ja das stimmt wohl über die Jahre.aber es gibt keinen Computer auf dem unsere Lizenz noch läuft.Freundliche Dame am Telefon von Adobe konnte nicht weiterhelfen, weil sie nichts machen kann.ich solle mich an spezialisten in der Community wenden.was soll ich machenRechnungen usw Lizenzcodes alles vorhanden 

Hello,I run Windows 10 and Adobe CC on my sdd, but install all of my adobe apps on my hdd. My hdd recently crashed and I replaced it with a new one. Ever since I replaced my hdd, I haven't been able to install Photoshop CC or Illustrator CC on either my SSD or new HDD. All other apps install just fine. I get the same error when attempting to install either programs:Exit Code: 176-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 1 warnings(s) FATAL: Can't install to a network locationFATAL: Error occured in install product workflow with error code 176 error message WARN: target folder 'E:\Adobe\Adobe Photoshop CC 2017\Required\PDF\Settings' does not exist, treating package 'AdobePhotoshop18-en_US_x64' as uninstalled-------------------------------------------------------------------------------------Exit Code: 176-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 e

I have a desktop and a laptop computer, each running Acrobat Pro 2020 (single user, edu, if that matters). I forgot to deactivate my license on my laptop computer before wiping and selling it. The computer does not show under "activated devices" in my account (neither does my desktop computer). And yes, I am signed in to the correct account and it shows my license in the account (same email address as this community account).Support for Acro 2020 Pro doesn't end until late this year, so that shouldn't be the problem. The activation and deactivation help pages don't give any hints on what to do. Please help.

non riesco più a scaricare i file sul mio computer

Hello guys, I received an email from adobesign@adobesign.com saying "Purchase Confirmation and Order Status requests your signature on". I did not purchase anything from adobe and also the email adress where the email was sent it's not mine, i don't know how it ended up in my inbox. Is it a scam? I did not click on "review and sign" or anything but I don't want to end up paying 300 dollars for something I didn't buy.Thank you!