Questions

Hi, i would like to uninstall all my adobe apps on my old macbook air  at home (I still use all the app on my office on a new imac) to free some space, but i can’t unistall creative cloud. I uninstall every app before (it’s the correct status on the creative cloud tell me that, see the screenshoot) but the uninstall program stop because …there's still some app.But wich and where?i’m lost for some hours…thanks  

My HP laptop that I purchased late 2021 is no longer being supported by HP and I’ve been having some problems with it.  I had to purchase an USB keyboard because some of the letters in my laptop were no longer showing up.So, I’m just purchasing a new Dell with Windows 11 (I’m basically terrified of Win 11) but I need to get something that I can just use when I need to.The thing is, my PS CS6 was easily installed in that laptop with a disc.  The new Dell just has a 1TB SSD, which has plenty of room but I truly don’t know if I would be able to install it.  I’m feeling quite overwhelmed at the moment and would love to be able to get some good news from Adobe.Thank you.

I have reinstalled windows a few times over the years and I recently had to do it again. So of course, reinstalling and getting everything back. Photoshop, CS5 version, tells me I have two other computers with the serial and I need to deactivate them first before putting on new computers. Well, can’t do that seeing as they do not exist anymore. I contacted adobe support but they referred me to adobe/community and to post for a solution because they can’t help me...wild. Hopefully someone has a solution on deactivating my “computers” that no longer exist so I can use my serial on my new build. Just trying to use Photoshop CS5 version that I have a legally bought license for.

Hi! I’m having trouble updating my Photoshop. My Creative Cloud desktop app only shows versions up to 22.2, but I need to install Photoshop 2024 (Version 25.x).I am an active subscriber, but the 2024 version is not appearing in the 'Other Versions' menu for me. Could you please check if there is a compatibility block on my account or, if possible, provide me with a direct download link (offline installer) for Photoshop 2024?I want to make sure I can run the latest features, especially the Generative AI tools. Thank you!vv

I have a CC Photo subscription and installed Photoshop on my laptop after being forced to install CC , which already makes no sense.After a couple of months, CC simply stopped working; the application no longer opens, so I can't update Photoshop."Creative Cloud is starting"... in an infinite loop.Restarting is useless.Uninstalling CC is impossible (it still detects Photoshop and won't let me uninstall CC.Uninstalling Photoshop is impossible; it only does so from CC, which won't start... a total disaster of malfunctioning applications.I'm paying for a poorly made, poorly designed, and poorly functioning service.

How many of you miss Photoshop 24.x version? I bought a new pc and I had it on my previous computer but can’t find it on the roll-back … option. Any of you know how one can access it? Helpdesk was of no use

I have bought Acrobat Professional XI in 2014. I am trying to reinstall this on another machine but it is coming up with the following error. Serial Number The serial number xxxxxxxxxxxxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 3 days to use this product. ◉ Retry activation. I have already deactivated one of my other computers. ○ Provide a different serial number.

Mon Mac mini 2014 s’est planté, je travaillais avec Mojave. Mais mon disque dur est plus récent, 2018. J’ai installé Mac OS 12 Monterey, qui est je crois l’ultime OS compatible. J’aurais besoin de trouver les versions 2023 des apps parce que plus performantes. Apparemment, elles ne sont pas reprises dans les versions précédentes du Creative Cloud. Et j’ai essayé 2025, c’est chaotique. Pouvez-vous m’aider, Philippe.

I would like to test this version but I can't  find the installer file. The original filename was "Photoshop_14_LS20.dmg".

Error 62. Windows 10 x64 CPU I7RAM 16GB I TRY cleanertool,In C:Adobe folders all deletereinstall failed error 62reinstall is https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html What Can I Do????? 

Nach dem update von Windows 10 zu Windows 11 wollte ich die Adobe Creative Suite 5.5 Design Premium neu installieren. Bereits zuvor habe ich auf den Windows 10 System die Adobe Creative Suite 5.5 Design Premium deaktiviert. Im meinem Adobe Account war keine Aktivierung hinterlegt und ich habe die Intstallationsdateien direkt aus dem Account heruntergeladen. Die Installation und die Eingabe der Seriennummer gestaltete sich problemlos. Leider lässt sich die Software nicht aktivieren. Folgender Screen erscheint:Der Adobe Support konnte mir telefonische nicht weiterhelfen und verwies mich an das Adobe Community Forum. Könnt ihr mir weiterhelfen?

Hello,I have a legitimate license for Adobe CS5.5 Design Premium and still have my serial number.One of my computers crashed, and after reinstalling on a replacement system I can no longer activate the software.Unfortunately, activation is no longer possible because the activation servers have been shut down.Could a Product Expert please confirm whether there is an official non-activation installer or any supported method for licensed users to install and use this version today?System info:– OS: Windows 11 Pro– Version: CS5.5 Design Premium– Activation error: "Activation limit has been reached." Thank you for your help.

getting this in my desktop app, in my browser it tries but fails to download files. tried VPNs - uselessnote that this still worked in late 2025

I purchased  Adobe Acrobat Pro 2017,  new in its original sealed box.  I was able to install it; but when I try to register my serial number,  I get a message stating that my serial number is invalid.   How do I fix this?

Ya he llamado 3 veces, he enviado correos adjuntando los documentos del banco donde figura que me siguen generando el cobro del plan que se supone ustedes lo han cancelado a fines de febrero pero no tengo ninguna respuesta de nadie.Necesito que se cancele el plan definitivamente para que nunca más se me cobre por eso y se me haga el reintegro del dinero cobrado el mes de abril.

Trying to install my CS6 Master Collection on my new PC, I am being promoted to deactivate older devises, to activate it. On the Adobe Active Devises page, none are listed so I can’t deactivate old devises. Support can’t help ans suggested I come here. How do I remove these old devises?  

I am encountering an issue when launching Adobe Photoshop from the Adobe Creative Cloud Desktop application. After installing the Creative Cloud package and attempting to start Photoshop, the following error message appears:“Some of the application components are missing from the Application directory. Please reinstall the application.”Please note that all other applications within the Creative Cloud suite function without any issues. Below are the details of the workstation where the issue occurs:Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHzInstalled RAM: 16.0 GBGraphics: NVIDIA Quadro P400 (2 GB), Intel(R) UHD Graphics 750 (128 MB)Storage: 477 GB SSD (Netac NVMe 512 GB) + 932 GB HDD (Toshiba HDWD110)System type: 64-bit operating system, x64-based processorEdition: Windows 10 Enterprise LTSCVersion: 21H2Build: 19044.6456Could you please advise on the proper resolution steps or confirm whether this issue might be related to compatibility with Windows 10 LTSC or the Photosho

Greetings, We’re trying to install new Elements on Win 11 PRO machine but have issue.First after downloading the .exe it said it was corrupt so we went and downloaded it on other PC.After doing that we were was able to start the installer, was prompted for admin info but got “Sign in Error”. Regards,WaterGuy98  

How can I see which computers (computer name) Creative Cloud is installed on?

I recognize this to be an unusual request, but here goes:I have a licensed copy of CS5 on a Windows 10 PCI just bought a new Windows 11 PC as 10 will soon be non-supportedI spent an hour or so online with an Adobe Chat rep on Friday, who very expertly and helpfully loaded the CS5 install packet onto my new machine, and also helped me find the full (24-digit) Serial Key for my existing CS5Unfortunately upon installation execution, we hit a roadblock because apparently my CS5 license was an upgrade license, and (of course) the CS5 install process is expecting to see my previous Photoshop instance (probably Photoshop Elements) on my new PC.So now I'm in a Catch-22...   I have a legal, legitimate CS5 license.  I have a new PC to install it on.  I just don't have the previous version of Photoshop to complete the installation.   (and unfortunately the Adobe rep told me they don't have an available, non-upgrade CS5 Serial Key.)  Bottom Line:  Just

앱 설치를 하면 위와 같은 보안 알림이 떠서 비밀번호를 올바르게 입력하고 1분 정도 기다리면 똑같은 알림이 다시 뜹니다.(비밀번호 틀리지 않았어요. 일부러 틀리게 입력해보니까 알림창이 흔들거리면서 즉시 다시 입력할 수 있도록 되더라고요.) 또 다시 비밀번호 입력하고 기다리면 반응이 없습니다. 다시 Creative cloud 보니까 이렇게 설치가 취소된 모습입니다.별도 오류코드나 이런것도 안뜨고 반응이 없어서 어떻게 조치해야 할지 모르겠습니다. +참고로 다른 앱들은 잘 설치해서 쓰고 있습니다. 저장공간도 넉넉하게 있습니다. 현재 Creative Cloud 앱 업데이트도 시도했는데 동일하게 <비밀번호입력 → 무반응 → 설치취소> 반복이네요. 

I tried to reinstall Creative Cloud on my iMac Big Sur but it doesn’t work: error 81. I saw that I have to access the Activity Monitoring because there is another installation process for Creative Cloud, but I can’t find it. It seems that there is no active Adobe process on my Mac, but I can’t install the Creative Cloud package. Someone could help me? Thanks!

Dear Adobe! During the updates of the five Adobe software I use, newer versions were installed on my computer. https://drive.google.com/file/d/1HYeTurLna0h9xZccWRwZF25xgjmHRMD-/view?usp=sharing My question is, are these updated 2026 versions independent programs or are they built on the previous 2025 versions? Also: can I uninstall the 2025 programs, will there be any malfunctions if I only use the 2026 versions from now on?Thank you for your kind information!Best regards:László Faggyas, Adobe userKedves Adobe! Általam használt öt Adobe-szoftver frissítései során újabb verziók települtek a gépemre. https://drive.google.com/file/d/1HYeTurLna0h9xZccWRwZF25xgjmHRMD-/view?usp=sharing Az a kérdésem, ezek a frissített, 2026-os verziók önálló programok-e, vagy ráépülnek-e a korábbi, 2025-ös verziókra? Továbbá: törölhetem-e (uninstall) a 2025-ös programokat, nem lép-e fel működési zavar, ha ezentúl csak a 2026-os verziókat használom? Köszönöm szíves tájékoztatásukat! Üdvözlettel: Faggyas Lászl

Hi everyone! I upgraded to Apple Tahoe, and now my Adobe Professional 2020, for which I bought a perpetual license, is not accessible. You need to sign-in to your Adobe account as soon as you launch a pdf. Put in the e-mail and password, and Adobe quits. I can sign in to my Adobe account on Chrome, no problem. It seems Adobe is not upgrading to Taho for my Adobe Professional 2020, for which I bought a perpetual license.

quisiera que mi ordenador McOs Ventura 13.7.8 pudiera trabajar fluidamente con un adobe photoshop más antiguo, podría descargármelo?