Questions

I purchased Lightroom 4.0 in 2012.  I recently got a new computer and am trying to download version 4 but I'm not seeing that option on Adobe site.  Lightroom 4.0 shows in my account as a product that I own.   Can anyone tell me how to download it?

Hello,I signed the photo plan with Photoshop and Lightroom. I already had it some time ago and now I have it again. I remembered that it was possible to download older versions of the software, but in the case of Photoshop I can no longer find versions earlier than 19.1.8. I use the software on a main PC, where I don't have performance problems, so I use the latest versions with ease, but I also have an older laptop where I prefer to use the CS6 version (for some editing when I'm away from home)I attach a screen of what I see when I go to download the old versions

How do contact Adobe by phone?

Hello,I am trying to set up an older studio workflow and need the legacy installer for Adobe Photoshop CS3. Since older download links are no longer available on the main portal, could someone guide me on how to legally access or download the CS3 installer file for my verified account?Thank you.

Moving MasterCollection CS6 from a laptop that has Windows 11 Home to a laptop that has Windows 11 Pro; CS6 was properly deactivated on the former. Windows 11 Pro does not allow the installation to complete; after a restart, the laptop enters a deadlock repair loop and, as a result, has to be completely reset. Any attempt to reactivate CS6 on the previous laptop running Windows 11 Home using a valid serial number was unsuccessful, as the system claims that the maximum number of computers allowed has already been exceeded. How can I reactivate CS6?

I've designed websites for small businesses for the past 15 years and have used Photoshop to support this work. I originally purchased a Photoshop CS4 Extended license then upgraded to CS5 Photoshop a few years later. I have been using the single Photoshop CS5 license for over 10 years and have installed it on many different PC's and on as many as 3 different PC's at any given time, with never any issues. Up until a month ago, all my PC's have been running Windows 10. So because support for Windows 10 is stopping in a few months I thought it would be best to upgrade to Windows 11, at least on my main business computer that supports my website business. Unfortunately, it turned out that this hardware was incompatible with a Windows 11 upgrade so I decided to purchase a new Windows 11 PC from Dell instead. So during the configuration of this new business PC, I started installing and configuring my applications, including Photoshop CS5. Again, there wasn't any problem with this installati

Photoshop Elements 2020 – activation limit reached – old computers no longer availableI have a legitimate purchased copy of Adobe Photoshop Elements 2020 and have the original 24-digit serial number.The software was previously activated on two computers, but I no longer have access to either of those computers.I am now trying to install Photoshop Elements 2020 on a replacement Windows PC, but I receive the message:"The serial number is already in use by the maximum allowed computers."Is there any way for Adobe to reset or clear the previous activations so that I can continue using my existing legitimate licence?I can provide proof of purchase and the serial number privately if required.I do not want to purchase another licence — I simply need to transfer my existing Photoshop Elements 2020 licence to my replacement computer.

I want to install Encore on my new Windows 11 Pro computer.  I have a CS6 S/N.  I went to the Adobe web site and downloaded the CS6 installer.  I ran it and only picked Encore to install (it installed OK, I used my CS6 S/N).  But, when I start Encore, it wants an S/N (I give it my CS6 S/N and seems OK).  But it wants a second S/N and gives me about eight options of software that have NOTHING to do with Encore.  Please explain.

After purchasing the annual plan from Amazon, they send you an email with an activation link. The link takes you to a page where you either link your existing adobe id OR can click a link to create a new adobe account. when i enter my adobe id, the link button on Amazon remains gray/ unclickable. when I click on create new account the redemption URL is unreachable on Adobes side. The url is http://redeem.licenses.adobe.com/ddd/?redirectUrl=https%3A%2F%2Fwww.amazon.com%2Fdsv%2Factivation%2FcreateNewAccountCallback%3FrequestId%Xxxxxxxxxxxx%26licenseId%3Dyyyyyyy I have replaced identifable information about me here with xxxx and yyyy  I think the activation flow for adobe on Amazon is severely broken. How do I reach support? There's no chat or email option except for posting to this forum. 

hat jemand evtl noch eine alte cd … ? letztes jahr konnte man sie noch irgendwo runterladen , 

 It takes a very long time to install apps. Please fix the servers. I can't wait 20 minutes for the prime minister to arrive. Do your job! You keep asking for it to be reinstalled, and on top of that, you're slowing down the installation. That's unprofessional.

I own a legitimate Photoshop CS5 perpetual license.The serial number is valid, but Adobe's activation server says it has already been activated on two computers.Those computers were replaced many years ago and no longer exist, therefore I cannot deactivate them.I only intend to use Photoshop on one current computer.Is there any current method in 2026 for Adobe to clear the two orphaned activations from the activation server?I can provide proof of ownership and registration if required.

Bonjour,​Je me permets de relancer mon message précédent, resté sans réponse à ce jour.​Faute de retour de votre part d'iciNombre jours, je serai dans l'obligation de procéder à la résiliation de mon contrat.​Dans l'attente de votre retour rapide,​Cordialement, MA LM  Voici le message que j'ai envoyé le 26 Août 2026 Bonjour,​Depuis le 26 août, je ne peux plus utiliser Adobe Photoshop. En effet, la dernière mise à jour de l'application n'est plus compatible avec mon ordinateur Apple, alors même que mon abonnement est actif et mes paiements à jour.​Pourriez-vous m'indiquer la marche à suivre pour remédier à ce problème (par exemple, comment réinstaller une version antérieure compatible avec mon système d'exploitation) ?​Je vous remercie par avance pour votre aide.​Bien cordialement,​MA LM

Every time I try to login to creative cloud it redirects me and says i need to sign back in. Ive tried downloading the creative cloud app from the web and the Microsoft store but the same thing always happens - I put in all the correct info and as I’m about to sign in i get an error message saying ive been signed out. Ive tried repairing the app, ive reinstalled it many times, ive tried different WIFI's ive looked into the local credentials for the app, ive looked into the process that occur in task manager when i try to sign in, ive checked services.MSc, ive even used adobes own creative cloud cleaner tool multiple times and none of it works.After I couldn’t figure it out i called adobe support and they tried all the same things and after an hour they couldn’t figure it out either. They told me they’d “escalate the issue” and id have to wait AT MAXIMUM a day and its now been almost a week. Now when i try to call them again i am immediately disconnected from the call after i answer all

How can I deactivate a copy of CS5.5 on a computer that is not longer available to access.  It does not appear on the Adobe account so I can’t delete it from being read by Adobe.  I want to have access to mt 2 approved CS5.5 downloads but with Adobe reading this defunct computer as active I cannot. How can I set my license to let me have 2 copies again?

I got a mail saying that my subscription  for Creative Clod CC will be automatically renewed in Mar 2019 & asked me to contact Support if i have any quriesThe funny thing was Adobe does not have an e mail ID for support & neither it allows to cancel my subscription from my Accounts page where it says to contact Support when i click the button for Cancel subscription.The chat is also closed in the support pageFrankly i don't want to renew my subscription since one of my domain was suspended by Namecheap.com bought through Adobe & adobe never really seriously bothered to activate my domain with NameCheap.comI have realized it is better to go stand alone applications for my post processing rather than pay subscriptions for which no support is easily availableI have decided to go for smugMug.com (which is cheaper than using Adobe portfolio  ) & Affinity Photo & Topaz Studio componentsWhat is the best way to cancel subscription instead of blocking my credit car

Hi there, so I was chatting with Adobe Help center. There is no way I can use PSD 5 on my computer, I feel like they (Asobe) stole from me. I bought their product and I can not use it. This is very frustraiting. PSD5 was not cheap. In US it was 699 dollars. I bought in Poland, but the price was similar. Is anyone suing them for this anlawfull practice? My problem explained with AI help : “I have a legally purchased perpetual license for Adobe Photoshop CS5. When I try to activate it on my current computer, Adobe says that the maximum number of activations has already been reached.I no longer have access to the previous computer(s) where the license was activated.I am not asking to transfer the license to additional computers. I only need the previous activations to be deactivated/reset so that I can activate my existing Photoshop CS5 license on my current computer.”   

Hello Adobe Support, I have an active paid subscription that includes Illustrator and need an official offline installer for Illustrator 2024 (version 28.x) for Mac, preferably the latest available 28.x build. My setup is a MacBook Pro 14-inch (2021), Apple M1 Max, 64 GB RAM, running macOS Sonoma 14.6.1. I currently have Illustrator 2026 installed and would like to keep it alongside Illustrator 2024. I use a Graphtec CE5000-60 cutting plotter with Cutting Master 4 version 5.10 (build 3871). Cutting Master detects the plotter over USB, but its Illustrator plug-in supports Illustrator 2024 rather than 2026. I have already checked Other Versions in Creative Cloud: the oldest version offered is 29.0, so 28.x is unavailable there. Adobe Admin Console also says I do not have access. The virtual support assistant did not provide a 28.x installer. Following the Community Manager advice in the Illustrator community, I am posting here. Could an Adobe staff member please provide an official downl

I am the original purchaser and single user. I may have a few old Photoshop and Illustrator projects. Can those be opened in a current Creative Cloud version?

hello, i had to re install my windows pc and i cant find a download from photoshop cs6 can any one help me with a link or something ?

Same thing happened to me with Photoshop. I had to rebuild my system twice and lost the ability to load my perpetual license. To fix the problem is a simple database update, changing the count from 2 to zero but they refused to do it. I have thousands of photoshop files, never thought it would be a problem until my last system rebuild. Now I have a perpetual license that I can use and am forced to pay monthly. Adobe is especially bad at driving everyone to their rent your software model so they can get a constant revenue stream because the software is at EOL but they still want to make money on it.

Ich verwende Lightroom 6.0 seit vielen Jahren um meine Urlaubsfotos zu bearbeiten. Gestern wollte ich das wieder machen, konnte Lightroom aber nicht mehr öffnen und wurde durch das aufgehende Fenster darauf hingewiesen dass ich Lightroom kaufen soll oder als Testversion verwenden soll.Ich habe einige Tage vorher den Acrobat Reader auf meinem PC installiert und gehe nun davon aus, dass hier von Adobe Eingriffe und Veränderungen in mein seit Jahren lizenziertes Produkt vorgenommen wurde.Trotz vieler Anmeldungen und Versuche ist es mir nicht gelungen, meine Seriennummer in das Produkt einzugeben. Ich finde das sehr hinterlistig, meine lizenzierte Software auf meinem PC ohne vorherige Information zu verändern und mir den Zutritt zu meiner Software zu entziehen.Adobe hat sich in seiner Kundenfreundlichkeit so abgeschottet, dass ein echter Support hier offensichtlich nicht möglich ist.Vielleicht gibt es eine Hilfemöglichkeit hier in diesen Foren, sonst muss ich meine Geschichte auf der suche

I have a PC and MacBook Air. Can I install the apps under one subscription?

My PC is not compatible with the latest Photoshop, I’ve managed to uninstall it but Creative Cloud does not show older versions for download.Would it be possible to get a download link? I’m not going to be able to get a new PC just yet and I need to process some focus stacks.

I download the version of Photoshop, but when I ask for the password to open the download to your computer does not accept me. I have not forgotten my password is correct. that I have this problem What should I do to open the download to my computer?