Questions

Hello, I'm trying to transfer my copy of Adobe CS5 Web Premium from my old computer to my new one. Everything states that I need to deactivate the license on my old one and then port it to my new one. However, when I try to deactivate it, it states that the deactivation was unsuccessful with error code 194:8. I've tried contacting customer service both by phone and by chat, but nobody seems to want to answer. Please help.

I downloaded Lightroom CC and am currently on the 30 day free trial but I was wondering where I could go to cancel it when the 30 days is up? I went to account but I don't see it under my plans and products.

Hi, after reinstalling windows 10 on my PC Adobe Creative Cloud (Version 6.2.0.554.2) does not find the applications I had already installed before. I changed the installation path to the directory in which the old applications are but that does not change anything. I can also start the old applications but it seems there is no "link" anymore the Adobe Creative Cloud. I did not find any helpful information yet. Any idea how to fix it? 

I have idential issue, it didnt went past 3% for 4th day in the row!! 

So I'm on my Windows 11 laptop, and trying to install the apps I just signed up for. I get the below error message when trying to instaall any of the included apps, whether I'm downlioading from Edge or Chrome. not sure what to do.

Hello, I have an error when I try to install the creativ cloud launcher into my new laptop using windows 11. The error message I get is about the files VCRUNTIME140_1.dll and MSVCP140.dll, I have red the other topics with the same probleme but not on a windows 11 and I already resintalled the Microsoft Visual C++ latest support.  Reinstalled everything, repaired and nothing works. I didn't try to install each app one by one, and I want to use the launcher.  Thank you for your help,Nicolas 

I've set Preferences -> Apps -> Installing -> Install Location to D:/Adobe but it's trying to install in E:/Adobe which is on a small partition on an external HDD. Submitting this as a bug because there is no way this is user error. I even tried unplugging the drive, but now it thinks it's a network location.Exit Code: 189 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 9 warnings(s) FATAL: Total size required for installation is '11178834524' bytes, but only '1429504' bytes are available on the installation drive E:\ FATAL: Error occurred in install product workflow with error code 189 error message 11178834524#@#1429504 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxy

Obviously I tried to search for a answer before posting, I tried to follow this posthttps://community.adobe.com/t5/download-install-discussions/how-to-install-old-versions/m-p/14638004#M580909 I got Creative Cloud from my school, so I cannot contact the support it just says "Please contact your administrator for help". I also tried to search for a After Effects 2022 link on prodesigntools.combut just cannot seem to find one. Can someone just send a link in the replies ? [The admin of my school is on summer break as well as i am so he wont change anything]

I switched auto-update off in Creative Cloud, but it still starts downloading everything when I open it. Watch how auto-update turns from on to off when I open the panel - leaving me no way to change it! What's going on? 

Once again I'm sorry for posting in this forum but I've contacted Adobe support and have been assured i'll be able to post and that my post will not be vandalised so this SHOULD be the last time i post here.(To any over eager moderators (Jeff A Wright) please look into case ADB-34301597-J8W9 before taking any action against this post)So i recently updated Adobe Flash player to 32.0.0.465 but when i did so .swf files stopped displaying the flash image on the .swf files. I know how to replace .ico files but i can't find where flash stores it's .ico file. Thanks to another user (kglad) I now have the files i need to replace the .ico file but i still need to know the physical location of the .ico file in order to update/replace it. 

 Buenas tardes, no he podido instalar ningún programa, he desinstalado e instalado creative cloud y nada.  

After a complete clean of my laptop i find my lightroom 6 will not load and notification says i must upgrade my browser to windows 11. My laptop according to the assistant states my laptop is not configured for windows 11 due to the processor size. Apart from purchasing another laptop with windows 11, how can i fix this? thanks 

Hello everyone, i'm facing a big issue while installing Creative Cloud and Adobe products.First, i was trying to update my Adobe products and Creative Cloud but always fails. Then, i uninstalled CC with the Creative Cloud Uninstaller and uninstalled every products of Adobe. I run the the CloudCleanerTook to make sure that all is clean.After that, i tried to reinstall CC but always fails at 7% with error code: P207. I googled the error code and i have tried to fix the issue:- Desactivating my AntiVirus(BitDefender), My firewall (Both BitDefender & Windows).- Deleted all cache files and every folder that is related to Adobe.- Checking my host file but everything was clean.- Cleaning my Registry with CCleaner.- Changing my DNS and connect to a VPN.- I have also checked some links provided by Adobe here : Resolve connection errors with Adobe Creative Cloud and Creative Suite applications and everything works fine.- I tried to install Adobe Products individually without CC.But nothing w

hello, I bought a sealed Windows CS5 Extended Student & Teacher for our lad who is starting upper school this year.Before I unseal it can anyone tell me if this product can still be activated as the box says we need to obtain a serial number via proof of educational eligibilitythank you

I have a computer and wanted to install CS5 Master Suite, which I own and see as perfectly fine for my needs. Unfortunately it is at its activation limit. Only one computer with the activation is still available to use.  The others don't work anymore. - Please don't suggest the Adobe contact support page to me, as is the case with older posts that had the same issue. The chat now requires an active CC subscription to give you an agent, and ignores that I have Adobe Master Suite CS5 in my products history. So it is blocking me from accessing an actual human being, and the only option left is the community forums because there is no email or phone number available.- I tried deactivating on that one computer left. It kept on saying "please connect to the internet" when I tried to deactivate it. I would prefer it to run on that machine as well, but it's the only one I currently have access to for deactivation, and not even that's working. It also looks like there is no way t

I am trying to re-install my copy of PS CS3 and I know the the activation servers are down so I read the discussions and found the answer below:   "CS3 and Acrobat 8 activation server is retired see reply #1 https://forums.adobe.com/thread/2372929 -you MUST use the special serial number AND the special installer you download, not your originals -above includes a link to get the special version AND links to help with activation problems -more information on activation problems with the new version https://forums.adobe.com/thread/2385900   Is this the correct answer? The links are dead.

Olá! Baixei o arquivo Creative_Cloud_Installer mas ao executar não consegui dar continuidade e nada acontece. Além disso, nos demais programas aparece uma mensagem de "incompatibilidade". Tentei contatoc om o suporte, mas mesmo sendo dentro do horário de atendimento no meu país, não obtive retorno de um atendente. Alguém conseguiria me ajudar?

Hi, I bought a new subscription to Adobe on a new Adobe account. I downloaded the desktop and the apps but every time I'm trying to open one of the apps I get the error code 12013. I already did every step of the problem solution guide but nothing worked.. When I look in my Adobe account I also see that there are no devices connected. Can anyone please help? I can't contact the Adobe live chat, only the virtual assistent who sends me to the guide.. 

Hi, I need to cancel Acrobat Pro. I just wanted to trial it, but am now locked into an annual plan! When I try and cancel, it tells me I will be charged an 88 pounds cancellation fee. I feel tricked :(((  How can I get out this plan, please. I already have Adobe Export and that it enough for me. 

Hi, i am kartik,  from last few days i was having problem in my computer, just now i have re-installed everything accept Photoshop, i just want to know that can i install it on "another Drive Of My Computer"?

Problem de téléchargement; dossier D’assistance Adobe  ADB-34756748-L1Q8Problem pour téléchargement

Wie kann ich die Adobe Creative Cloud auf einen anderen Laufwerk rein tun. Bei neu instalieren speichert es automatisch im c Laufwerk und ich würde es gern in einem anderen Laufwerk haben. Ich danke jetzt schon auf die Antworten.

Hello.  I bought an app called Gradient XTerminator for my astrophotograhy photos.  I had to reset my pc because it was not working properly.  I lost most of my apps in the process.  I managed to reinstall photoshop but I noticed Gradient XTermiator was not there anymore.  Is there any way I can recover it?  Many thanks.  Michael.

Last year I got roped into a full year or else I pay for it anyway. Waited for the year to end and bam these crooks renew without my permission. Now when I try to cancel they want $270 or something for cancelling when I never agreed to renew. I'm filing a class action on this company. Hold time on thier phone line is like an hour if you can even get thier number. This is not how you do business Adobe. You will speak to me. You will cancel this subscription without penalty and refund my payment you just took from me.

Error 42 occurs because the installer was denied access to a necessary file or folder. This error commonly occurs when Windows cannot validate the digital certificates included with the installation files.   You can find information on how to fix problems updating digital certificates at https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.html.   If you have an individual Creative Cloud membership and continue to encounter Error 42, then please download the Creative Cloud desktop app using the Alternative downloads method from https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html. Once the installation files arrive, you can execute the installer, and the updated certificates will be added to the computer as part of the installation process.   If you have a Creative Cloud for Team or Enterprise membership, or an organization manages the computer, please get in touch with the or