Questions

Hello!The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

Olá, comprei um produto on line há 3 horas, fui bem atendido por chat humano, superacessível, paguei por pix. Ainda não recebi o produto no e-mail, conforme orientado no chat. Além disso, a Adobe não reconhece minha conta e não identifica o pedido. Também não consigo mais ctato pela Adobe, chat robô, msgs repetitivas, sigo no anonimato. É assim mesmo? Pegadinha? Fui enganado? Podem me orientar? 

i just bought subscription and downloaded creative cloud and illustrator, but there was an error that they can't check my payment. there was link to articles i checked my time settings, deleted certificates but after that i can't open neither creative cloud nor illustrator

This is not useful to someone who does not have a current subscription. I have the same issue and the thing keeps barring me from talking with support unless I have a CC subscription, when my issue is with CS5, a product that still does everything I need, I bought, I own, and would simply like to use.   [Mod: Branched from an existing old thread]  

 I purchased the program disc for Photoshop Elements 10 years ago.  It has been activated and registered to me and I have never had an issue up until now.  When I went to open the program I received an error message saying I needed to deactivate the program from my other devices to resolve the problem because I am only allowed 2.   I never had that happen before so I checked my old laptop and deactivated it and deleted the program.  I'm still getting the same message and it will not allow me to use my Photoshop.  I have been using it on my current laptop for years without issue until now.  I tried reaching out to Adobe and could only open a chat line with them.  They no longer offer support for PS Elements 10.  I tried explaining I do not need support for the program, just need them to allow me to activate it since it is not allowing me to use it for some reason.  All I am getting is a sales pitch for a subscription for a newer pro

Please Adobe what this means? I have purchased CS6 Master Collection for a lot of money many years ago.  I still want to use it, do not want to move to the cloud apps. Will You return me the money in case of app is disabled?  What should I do for apps not disable, so I will be using them in future?   [Profanity removed by moderator]

Does installing creative cloud, desktop, etc. delete my already installed adobe apps? i have adobe media encoder and after effects ver. 23, and 2021 cphotoshop. i feel that creative cloud has way to many apps downloaded on mac so can i unstall it but keep my other apps? 

Hi, I've tried the ProDesign site but it just loops me back to Adobe.  I'm trying to find a download for CC 2019 Premiere Pro. My computer crashed recently and needed to be reset, so I'm trying to reinstall.  I have an iMac 2017 (upgrading soon, but have a job to finish in the meantime).  Many thanks for any suggestions! 

Bonjour, Je ne peux télécharger d'actions savez-vous pourquoi sachant que j'ai la formule creative cloud pour la photo? Merci à vous, Sandra

Due to existing workflows, it is essential for me to be able to run Adobe CC in a windows environment. I have the latest MacBook Pro. Tried Parallel Desktops with Windows 11, but Photoshop reports an error, Illustrator and InDesign don't even come up on my list of Apps that can be installed. Does anyone know of  a solution?

Adobe is asking me to sign in so I can open Adobe Illustrator. Once I sign in and hit continue to open the app it again asks me to sign in. I can not open the app. Please help!

I am trying to subscribe for the photography plan as I want to start paying for the service and product but it's not accepting my cards, keeps telling me my info is incorrect. I have tried every of my cards that I have, I am from Nigeria. Is there any possible solution to this please?

I lost the hard drive Captivate was on and now need to reinstall it on the new hard drive. Is there a place where I can find step by step what to do? 

I did this on my Macbook Pro (running at Sonoma 14.5) but continually hit error code 1 or at times error code 25! help please!!! Everytime I try and call Adobe they hang up on me or if I try online to connect to someone it shows this...   

I need the download link for a version of Photoshop prior to 2021.My computer is not compatible with the new updates, so even though I can download them from the official website, it does not allow me to use them.So if anyone can give me a download link for a previous version I would greatly appreciate it.Sorry if something is grammatically wrong. English is not my first language and I am using an automatic translator.  

Hi there, If I purchase the photography plan which includes lightroom, photoshop and 20Gb of space, will the apps update everytime there is an update?Regards Angelo

Hi, I have CS6, and it was installed on my two laptops. A few days ago, one of my laptops crashed and I had to reinstall Windows, which wiped my apps. I downloaded CS6 and reinstalled it on the computer it had just been wiped from (using my serial number to activate) but now when I open the programs I get the following message: "The serial number (my serial number) is already in use by the maximum of 2 computers. You need to deactivate another computer within 29 days to use this product." But it is *not* on 2 other computers - just my second computer, and the one I'm trying to reinstall it on - so I have nothing to deactivate. I tried uninstalling and reinstalling it on my recently-crashed laptop to see if that changed anything. It did not. I'd like to get my software working again please. Thank you.

Hello, Lots of Trouble - Reinstalling PhotoShop 12 owned many years Due to Issues, I had to Uninstall, then Reinstall... did, then wouldnt accept my Product Key... ? What, had to do this B4 & it worked. Now finally I got it in, But can't get it on...? Went to my Adobe account, I signed in & it displayed Registered products, then even gave me a Zip Fie (req'd Windows) for program download, then I even had to subscribe to WinZip to open.Cost me $7.99...Ok I did...figured worth my time to get PS 12 back up. Subscribed, opened Zip File, installed PS 12, then opened program & said I had to Log In,okay - I did, now this is the message I'm getting The Adobe serial number you entered is invalidIt may be blocked due to misuse – or because we no longer support new activations of outdated software and apps.Upgrade your Adobe app or start a free trial to get the latest features and functionality.

I purchased the Adbode CS6 Master Suite for >$500 AUD quite some time ago which gave me access to a number of products. However, when I have recently tried to access and use some of these tools , I found I no longer have access to them. I did some searching and came across this article. In the interest of seeking first to understand, can Adobe please help me understand:1. Where are the products I paid >$500 for?2. How do I access/use the products I paid >$500 for?3. If I'm no longer able to use the products I paid >$500 for, will Adobe issue a refund for essentially forcefully taking them back? This is very confusing and would appreciate some clarity on what has happened here - Mike

My Elements 2024 worked fine last month.Wont open this month showing can not link to ippcve9.dllI'm running Windows 10. Nothing has changed between when Elements worked well and not working at all.I tried uninstall, download, reinstall. Still wont work. Help please....

Hello, I recently got a new card and tried to update my billing information. After adding the new card and seeing the $1.00 test transactions come through from Adobe, I am getting the following message still: "There is an issue with your payment details.."I have tried it multiple times and multiple test charges have come through (nine $1 charges). I really need access to my Adobe account as I have prjects that are being delayed. Specifically I am having issues accessing . Adobe Stock and can't even view the page. The message reads: "Page not found. Sorry, that page doesn't exist . Try your search again"I have tried all of this on multiple browsers and have tried logging in and logging out. Nothing is working!

I need this old version due a productivity software I use to work. It only works with CC2022 version of InDesign, installed on MacOs Catalina. 

Hi,I'm a trainer in Adobe sotware and work with clients with different languages. I have a (business) account where i use my software in english.i have a (private) account where i would like to install my software in Dutch If i instaal from another account the software is overwritten, installing another version doesn't seem to work either. How can i accomplish to install 2 version (languages) on my computer?

Hello group,When I perform updates via my PC (Windows 11) or my MacBook Pro (14.2.1), there is no more bandwidth available in the entire network and the computers become extremely slow when working online.I have a 100 MBit line, which should be fast enough.I have always had this problem, even in other networks, e.g. when I work in another household.What is the problem?I can no longer work during the update and cannot hold a video conference.Thanks for ideasStefan

I am working in Windows 10, Ryzen 7700 processor, 64 mg RAM and have a new motherboard. I need my Acrobat X Pro program but it will not read my PDF files (that it created over the past number of years) telling me they are corrupted. They weren't yesterday when I use the program just prior to my rebuild. Now the Adobe program, although licenced and activated, refuses to activate on this computer despite have no activated devices listed in my profile.  What must I do to get the program running (activated on this computer) and what might I expect when I am getting messages that the PDF files are corrupted.