Questions

Hello, Our school district recently renewed its license agreement with Adobe for all of its Adobe 2018 products and since then, we have been having problems with new installs of the software for users who hadn't already had the software on their machines.  We have 500 licenses from which to play with, and have used 406 of them as of today, so we shouldn't have issues continuing installations on new computers.  However, now that we have new packaged installer files (we were told to not use the Creative Cloud Packager tool anymore), we are being prompted to sign into Adobe when launching the application from the desktop (this was never the case before).  If the local administrator signs into the computer to activate the software, it only allows the software to be activated on 2 machines, but we are supposed to still have 94 licenses to assign.  Why are we having this problem all of a sudden?  Why can't we continue installing the software as before?  How

hi,We want to run Adobe Media encoder on one of our servers to toka some of the calculation load. In our company the servers are typically denied acces from the internet so to enable Adobe CC I will have to request specific sites + port to be openened. I found the network-endpoints document, but it contains an enormous amount of sites, which is not accapteble for our IT security. Where can I fin a list of minimum requirement to be able to run / install / update Adobe CC and media encoder? cheersIvo

At MAX 2020, we announced some exciting updates for Digitial Imaging creatives in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Digital Imaging apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.     Photoshop 22.0 Release TOP 3 New Features for Photographers Neural Filters Sky Replacement Select & Mask Enhancements TOP 3 New Features for Graphic Designers Pattern Preview Live Shapes Reset Smart Objects TOP 3 New Features for Fashion Designers Pattern Preview Live Product Mock-Up Templates Live Shapes TOP 3 New Features for Marketers Neural Filters Live Shapes Reset Smart Objects   Lightroom 4.0 Release TOP 5 New Features for Photographers Color Grading for More Control Automatically

Adobe MAX is the leading global creativity conference, a uniquely immersive and engaging digital experience.  56 hours of continuous live broadcast including keynotes, 350+ sessions, Live events including celebrity and musical guest appearances,  MAX Marketplace, Fun and interactive breaks called “Fun Stuff”, Career resources and guides plus job postings — and all at no cost. Get started here:https://max.adobe.com/ Also, we’ve updated the Creative Cloud mobile app to help experience the event. Learn more here: https://helpx.adobe.com/creative-cloud/help/attend-max-sessions-in-creative-cloud-mobile-app.html If you have questions check out this FAQ:https://max.adobe.com/faq/ Need support, we’ve got you covered, please start here:https://helpx.adobe.com/creative-cloud/kb/support-for-adobe-max.html Contact your Admin to get the latest updates:https://helpx.adobe.com/enterprise/kb/contact-administrator.html  See you there!

Hello together, on 31st October the sha1 algorithm will not be supported anymore.I don't understand whats really happening there.Do I have to renew my Certificate in my ADFS SAML Farm to SHA2, or is it just enough to go through the steps in this guide and make just the big changes on Adobe Admin Console Site? https://helpx.adobe.com/mena_en/enterprise/kb/update-to-sha2.ug.html Thank You!

Hi When I try install indesign server CC 2019, I get a blank screen. Tried different versions of Cloud software, no luck.  Can anyone provide a solution if possible? Thank you 

tried safari and Chrome and two different Macbook Pros. Error "Failed, network error." Other large, 150MBish, downloads work just fine. Thanks for your advice. 

These free months will come as "Cacncellation Fee" when you end up with cancellation after the free months.  So if you want to cancel, do not accept these perks. And if you cancel at the beginning of the billing cycle, the entire month is still billed, but plan is cancelled immediately. Adobe, you can do better than that.

Hi, when we work with Adobe Cloud Programs (Acrobat, InDesign, etc.) during SSL-VPN, this Programs close automatically within 5-10 seconds. If changes are made the save dialog is shown.Without SSL-VPN the Adobe Cloud Programs works normal.Any ideas?

Hi, the company just purchased and installed Adobe but I realised a former temp opened an Adobe account years ago (therefore she is the Adobe ID, primary owner)  with my current e-mail adress. I am trying to change her name to mine. I've managed to amend details but ended up creating a personal account for myself.How can I change just the name (e-mail address is the same) of the Primary Owner, please? Thanks. 

Dear Enterprise support community,I have deleted my enterprise account yesterday, its done by mistake and not intended,I sent immediate mail, but recipients’ mailbox is full, so its failed to deliver to support team.Immediately, I contacted adobe support team by chat but no solution.They say asper adobe policy it will take 30 days’ time to delete account. After that only I can activate this account.Because of this we are going to lose this project and it will be escalation on me.Please guide me how to activate the same account.That account is provided by client, therefore its enterprise account from a American leading company. Regards,Machendar 

Bonjour,Notre institution utilise la suite Creative Cloud et nous souhaiterions attribués une des licences disponible à un utilisateur de notre réseau mais ce dernier n'a pas l'autorisation d'utiliser Internet.Quelle(s) autorisation(s) devons-nous mettre sur notre serveur pour que cet utilisateur puisse utiliser Creative Cloud sans avoir un accès complet à Internet.Merci.

callstack: performproductsinfo exception: retrieving product information faild. reason no suitable products was found in diver.xml: product adobe animate cc and mobile device packaging (win64) minimum os version required 6.01.7601 

I got an email from the IT Department from where I work saying that we had to relog to our CC account. Yesterday I opened an Illustrator online-saved editable document (AIC) and I was working on it, then the message to relog appeared and I put my email and password, but then all my online editable files disappeared. I can't find them neither in assets.adobe.com, nor in the programs or even in the trash bin (Neither my mac's or the web one). My exported files on the Creative Cloud Files folder disappeared too, but they were hidden in my mac, so I saved them again in other folder, but I'm unable to find and access my online-editable Photoshop, Illustrator and XD files. What can I do??

I'm part of an academic research group.  Our administrtive assistant set up a Creative Cloud license for about ten of us and we believe she is the system administrator.  She is now on indefinite leave and we are not allowed to contact her.  Is there anyway we can edit or cancel the group license?   We want to add a new post-doc to the group license.  In the longterm, it is not clear our system admin will return.  Is there anyway we can change the admin to one of the current licence holders? Thanks.

How can i get trained for Admin Console?

We are a school. We have a device licence.When i create a pack, i can only access to 2018 version.How can i download the 2020 version with our licence ? Thanks for your answer.

Watch this video to know how to capture the logs using the log collector tool, location of the downloaded log files and how you can read these logs to find the error codes in case your Adobe package deployment fails.     Useful Links: Log collector tool: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  Installation error codes and solutions: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html Logs: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-install-logs-cc.html   For queries, feedback, and suggestions, please feel free to leave a comment below.

I'm editing large files and the Adobe Acrobat DC 32bit is running slow.  Is there a Acrobat DC 64bit download for Windows 10?  If so, how do I access it? Thanks!!!

Adobe delivers updates, features, and new versions of apps as they become available. There are various options to deploy and deliver these apps and updates to your end-users. To help you decide which option to choose, we have formulated all the information here: Deploy and deliver apps and updates.   Following is a glimpse for you:        

During the COVID pandemia our labs and our campuses are closed, but our students are taking their classes online. Shared Device Licensing is what we use for our labs and because of COVID our students don't have access to those computers. Is it possible (legally) for our students to connect to our lab's computers remotely from home using VPN in order to have access to our Shared Device Licensing? Students would still need to log into those computers and after that they'll have to log into their own Adobe id account. Each lab computer only allow one user to be connected at a time so basically we would have a similar lab access behavior as if the students were going physically to the labs.Any information on this topic will be appreciated. 

My customers are always facing the following error when tying to install or update a Creative Cloud Application from the Creative Cloud application manager: Exit Code: 113-------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while downloadFATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: CCX-Process-mul-x64 Version: 3.8.1.1). Error code: '113' -------------------------------------------------------------------------------------  It did not help using the Remote Update Manager (no applicable updates found) and reinstalling the Creative Cloud Application did not help. All customers are on CCX Process Version 3.7.1.2

Hi, so I'm the assigned team member for Adobe CC for Teams in my office.      I was assigned by Octora (octora@chemco.co.id) , but unfortunately Mr. Octora is already resign,and the email is allocated to other user, hence the email that registered to Adobe as Primary User and Contract Owner become unavailable.     So my question is how to change the unavailable Primary Administrator Email to existing one? Because i can't access the Admin Console. Thank you 

Bonjour,Je dispose d'un compte pro par le biais de mon entreprise.Si je quitte l'entreprise, est ce possible de garder les fichiers stockés dans mon espace et les rapatrier vers un compte privé?MerciPatrick

If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.Due to a technical glitch, some administrators are unable to view the invoices. We are working to fix this issue on high priority and will let you know as soon as it is resolved.We apologize for the inconvenience caused.