Questions

Can anyone help please? I have signed in to my account and it says I have a 'free' account.  I have my email from Adobe in July proving that I have paid for two ACROBAT PRO  DC icences for my company and I have the email with the Adobe order nn.  And the date 30 JUly 21 when they will expire.  I have just moved back from Amsterdam to Australia (payment was made with Australian dollars).  And I just migrated everything over to my new MacBok pro.  I do not have my old computer running or open.  PLEASE if anyone can help me I would appreicate it. I cannot get onto the chat support as it says I have to contact my IT administrator - that is me! 

BonjourJ'ai ajouté un utilisateur pour une licence sur Adobe Acrobat Pro.A quoi sert "groupe d'utilisateurs" ? dans quel ca l'utiliser ? si je veux ajouter un 2ème utilisateur ?Merci d'avance pour votre aide!

Can anyone provide precise network endpoints (hostnames or IPs) for keeping Adobe CC for Teams licensed?We can't open up to the whole web and we can't open up for file sharing and syncing. We can *only* open up for licensing if absolutely necessary.Until now, we've been able to get by by connecting to the web once every 90 days on each machine and launching a single app in a single user account. As of CC 2019 is would seem that this no longer works. On Macs, this now requires us to launch EVERY CC app in EVERY user to stay licensed. And on the PCs, the CC Apps just crash after 1 minute if not connected to the internet full time.

Hi, We have set up all our users but one email address was incorrect so they didn't get their initial email to download adobe and I can't seem to edit it.  When I go in to edit the user I can change their name but no their email address.  Help please.

Hi,I have a question regarding the Adobe licenses.We are syncing our users from Azure AD to the Adobe Admin console so our users can login with thier email and password.On how many devices does a user can install the Adobe applications? lets say a user has installed the photoshop on the company PC and also install the photoshop on a company laptop. Can user login to Photoshop on both devices at the same time? Or can only login to the photoshop on a single device?We have  default 100GB all appThanks

Hi all, I work in a constantly evolving print studio. Over the years we have accumulated multiple versions of Creative Suite, installed for multiple users on multiple macs that we now no longer have the details for, the registered emails have evolved with the company and the macs are long since dead and in the digital graveyard. how do I deactivate all of this software? Do I even need to if I was to sell the software on? thanks in advance.

The Adobe portal is showing that we need to migrate to a new IDP configuration because the cert is showing as SHA-1. I have confirmed our cert issued from Azure is SHA256 with 2048 length key which should be fine. Is there another reason the Adobe portal might be showing this warning? I want to avoid migrating to a new IDP configuration if I don't have to since I have to coordinate several things on our end (CAB approval, etc)

My university has informed students that they have free access to the Adobe Creative Cloud softwares, including InDesign. Whenever I try to log in to my Adobe account using my school email, I am unable to choose the option of logging in with a Company or School account, and I can only log in with my personal account. I have tried signing in and out, but I am still not able to access the software provided by my school. I contacted my school IT department, but they were unable to give any answer and told me to contact Adobe.

Hi,We had synced our Azure AD with the Admin console and in the documentation I saw that, it is possible to run the sync manaully and no need to wait 15 min but I cannot find it.Any idea where is this option? Thanks

Is there a way to upload files and folders to Adobe Cloud that are immediately available to team members to edit without having to stop work to share a file to a team member where the file appears to only have 'read only' option. Sharing a file involves creating a link and emailing this to a team member which is tedious.Have I got this wrong? Surely I, as admin can just upload files-folders to the cloud server and my team are able to access and edit without "being invited" or needing to receive a link?Suggestions to make this sharing process far easier are welcome. Thanks.

In my creative cloud settings I set to keep creative cloud and my apps automatically updated. The problem is: the apps don't get automatically updated. They just show an "update available" message, but it doesn't automatically update, I need to click "update" for it to download the latest version. I work in a team, so when I update I can't work in our XD file, because someone has it opene in an older version of XD, So I need to ask them every time to update their XD app.

It's been 5 days since Adobe admitted to losing our 22 Creative Cloud for Teams licenses due to a "technical glitch." Has anyone else had this happen? We keep sending requests for updates but are hearing nothing. Yes, we are current with our payments.

I am trying to install Adobe Pro DC on D drive as this syntax installs it directly on C drive. Setup.exe /sAll /msi ROAMIDENTITY=1 ROAMLICENSING=1 I do not want silent install, so I will remove /sAll but how do I install it on D drive and I want to customize it.

I need to cancel my suscription. 

I made a package within the admin console to make a shared device package for MacOs. First I tried to install the Adobe Suite. When I encounterd errors I tried to install only the Acrobat Pro, but even that failed. Then I made a package containing only the Creative Installer and that installs without problems. When I checked the installation for Acrobat it install Creative Cloud, but after that it fails leaving only creative cloud on the Mac.  See log fils of the PDapp.log  attached to this post.  Tried installing this package on a Mac mini and a cleaned installed MacBook Air running MacOs Catalina.  I hope someone sees whats going on.   

My students try to sign into their adobe accounts and it asks them to verify their email address. They input the code that is sent to them and it says error wrong code. I have them resend the code and it does the same thing. It only does this to a handful of my students and the rest of them have no probelm at all. Then it gives them a error that says try again later. We try it again the next day and the same probelm persists. I've tried contacting adobe themselves and have not heard back nor can I actually find someone to help me from adobe. Any help would be aprreciated.  

I tried using the license recovery tool on my MacBook (Yosemite) today, and got the following message:"You can’t open the application “LicenseRecoveryLauncher.app” because PowerPC applications are no longer supported."What is the solution?

Hi Adobe Support Community, I am new to the Adobe Admin Console and I had a question around being in compliance for adobe. If I checked a users laptop (scanned by SCCM) and there was footprints of Adobe Photoshop CC 2018 and yet they are not assigned in the Adobe Admin Console, is that a risk? What I mean by that is can the user still access and launch the software and be concerns for an audit or compliance risk? Or is there measures in place that they user can have the product installed but as long as they are no longer in the Console, they will be blocked from opening and accessing the product. After the software in installed is Adobe checking by a license key or restricted by a user id? Thank you in advanced for helping me out! 

I'm trying to get old Creative Cloud agents updated to the latest version of Creative Cloud and have ran into a problem. I've been able to deploy the latest .msi out via a package created in the admin console, and then pushed out via SCCM, the msi installs correctly, but the .exe itself in the ACC directory remains at the old version. Is ther a way to update that remotely, without the user having to sign into CC and run the update?

Every time I attempt to download Acrobat Updates via AUSST, they fail   D:\AUSST>AdobeUpdateServerSetupTool.exe --root="D:\inetpub\wwwroot\updates" --fresh --acrobatonlyFresh Synchronization chosen.Started processing for AcrobatReceived an error code 4 while processing for Acrobat. See 044C3EB0AdobeAcrobatUpdateServerSetupTool.log for more information.Error in 0 items.AdobeUpdateServerSetupTool returned with code: 0.For more information refer AdobeUpdateServerSetupTool.log at C:\Users\bcolbert\AppData\Local\Temp\ .   The log file is full of these errors   09/07/20 08:48:22:662 | [INFO] | | Acrobat | Utilities | AUSST | | | 7740 | Starting download for file at path http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001220043/AcroRdrDCUpd2001220043.msi TEXT: VAL: 009/07/20 08:48:23:303 | [ERROR] | | Acrobat | Utilities | AUSST | | | 7740 | Error occurred while starting download for payload at path: http://ardownload.adobe.com/pub/adobe/reader/win/AcrobatDC/2001

I've been put as an admin and I can't add products to my ID or install the software.HELP

I manage my enterprise adobe licensing.  I have mulitple full adobe creative suites and other adobe products installed around the organisation.  I clicked add user which added 3 additional adobe acrobat accounts, with no way to delete. I spoke to live chat who said speak to my re-seller. They said they cannot delete. So nor I, my reseller or live chat can cancel it.Can anyone help please??

Hi, I downloaded access to creative cloud (all apps) as I was supposed to be given free access to it via my university (University of New Mexico) which is a creative campus. I ordered the software via the University webstore and logged into adobe but I only have access to stock apps? Need help and access ASAP. Very frustrating.

Today, I went onto the Chat to say that, since the latest Update, Acrobat has been constantly asking for my user name and password. I asked him (or her, not clear from the name) for that to be resolved as it's a bit annoying. The Chat representative asked for remote access to sort the problem. I hesitated, but granted access and specifically asked him/her to tell me what they planned to do BEFORE doing it. That didn't happen and suddenly up popped a Safari error message saying that my Keychain password wasn't available. I went into Keychain to find that all my passwords, other than the newly replaced Adobe's passwords – ie Mac Mail, all my browsers' webforms, and so on, about 40 passwords in total – had disappeared. I have spent the past hour on the phone to Apple as Mail is not recognising my restored Apple ID passwords, nor is it  accepting typed-in passwords. I'm still trying to solve the issue and  may well have to reinstall eleven email accounts. I'm

When i try to open Creative Cloud from my desktop icon i recieve the following error "Unable to reach servers" What is it talking about? I also cant use the Outlook plugin to upload PDFs to the cloud for sending to others. What is going on with my cloud.