Questions

問題：Adobe Admin Console にアクセスしようとすると、黒い画面だけが表示され、操作を実行できません。この問題は、Chrome、Edge、Braveなど複数のブラウザーで発生します。私が試したトラブルシューティング手順:さまざまなブラウザ（Chrome、Edge、Brave）を試してみました → すべてで同じ問題キャッシュとクッキーをクリア→ 修正なしシークレット/プライベートモードを使用→ 修正なしすべてのブラウザ拡張機能を無効にしました→ 修正なしさまざまなネットワーク（Wi-Fi、モバイル、会社のネットワーク）を試しましたが、解決しませんでしたAdobe のステータスページで停止を確認→ 問題は報告されていません環境：OS: (Windows 10)ブラウザ: (Chrome 123.0、Edge 120.2、Brave 最新)インターネット接続: (Wi-Fi / 有線 / モバイル)VPNまたはプロキシの使用: (いいえ)質問：この問題に遭遇した人はいますか? どうすれば解決できますか? アドバイスをいただければ幸いです。

Does anyone know why Non-Profits are not allowed to purchase Firefly Pro licenses?  In order to get my one graphic designer access to Firefly Pro we would have to change to commercial licenses for all my Acrobat and other Creative Cloud Licenses.   I would like to purchase software, but the answer is nope, we will not sell it to you. Dean

Hi there,I'd like to update Acrobat DC to the version 25.001.20428 by https://ardownload2.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/2500120428/AcrobatDCUpd2500120428.dmg. However the AcrobatDCUpd2500120428.pkg cannot choose the Acropbat.app.Would you check the pkg/dmg?Thank you. 

Hi I received invoice from usar@adobe.com, is this email legit? Thanks

Hi! I sent invites to my CC Library from my corporate Enterprise account to users outside the company. They accept the invite but get an "Error 404: Asset not found" alert. My coworker (Enterprise user) is able to share their library with outside users with no problem. I don't know what the difference is or why my invitees get an error. Thanks in advance!

Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access.  i dont have administrator what to do ? it was fine the first 3 weeks then this popup now 

E' attiva una sessione operante da un'altra città e io non riesco ad ottenere l'accesso alle applicazioni dal mio amministratore.Qualcuno può aiutarmi? A new session i open in another city (not mine), I can't use adobe creative cloud cause my administrator doesn't let me in and i can't contact him. Please help me

Your administrator hasn’t assigned any apps or services to your account. Contact your administrator to request access.  i dont have administrator what to do ? it was fine the first 3 weeks then this popup now  /L’amministratore non ha assegnato app o servizi al tuo account. Per richiedere l’accesso, contatta l’amministratore. Non posso contattare l'amministratore, cosa devo fare?   

I spent 20 minutes looking for a way to cancel my membership. It is purposefully hard to find. I canceled last month but they billed me again this month. If they bill me again, I will cancel payment and report them for fraud.

I am calling the API below, https://usermanagement.adobe.io/v2/usermanagement/groups/******@AdobeOrg/0 It works great from postman when I make less than 5 calls per minute(no complaints).However, when I try it from my application program, it works great for the first attempt.The next next attempt throws "429 Too May Calls" error and it responds back with the next-retry header with 3600 seconds. Really?? I am certain that my program is not calling this api for more than 5 time in a minute. Rather, I am manually triggering the program script for my unit test. Its just rustratiing. This cant be happening!Looking for help.

We are an education enterprise account and I've assigned a user a Creative Cloud All Apps license. When we launch the Adobe CC Desktop app we see all the apps listed and they all have the option of launching the web version or installing. So we install Acrobat Pro. When the install completes, we launch the program and it's telling the Adobe Acrobat license has expired and that we can still use the application for 4 more days. The license is assigned to this user's email address and it shows all of the apps under all apps when she's signed in to the CC Desktop app. It does say on the bottom of the expired pop up... You're currently signed in with your email ID xxxx@xxxx.com . You can also sign out and use an Adobe ID that already has a paid subscription. Now the license is assigned to the user's Federated ID. I don't have the option for an Adobe ID when assigning the license. But again, it shows all of the apps available to use and install when she's logged in. Just getting an

I got an email with the subject line:Invitation to review Upcoming deadline for [Company account]The email address was message@adobe.com for titled as [contact email address] via Adobe Creative Cloud.There was a link to 'Review' deadline, I clicked it, it asked for my login details, and i went through the process, and now I have been locked out of anything linked to that email address. Have a been scammed?

Hola, tengo 19 licencias y acabo de eliminar a 3 usuarios y me quedan libres 3 licencias. Si estan libres, ¿se me cobraran el mes que viene? cómo las devuelvo o desactivo?

We're a school district setting up Federated IDs using Google as the source for accounts so we can set up the free student access to Adobe products during the Covid-19 closure.  When the SAML app that provisions user accounts to Adobe is turned On for a Google OU, and Adobe app shows up in the Google waffle for any user in that OU.  The app doesn't appear to do anything, when clicked on it goes to an Adobe ID error page that says "An error occurred.  This might be a sign of an IDP initiated login, which we don't support."  Is it possible to use the SAML app to provision accounts from Google to Adobe admin console without having that app show up in the Google waffle?  It may be a source of confusion for our users.

 Hi,Our company is receiving a recurring charge from Adobe, but we are unable to identify which account or email it is linked to. We would appreciate your help in finding out which subscription is associated with this charge so we can review and cancel it if necessary.Looking forward to your assistance.Yael

Hello Ideas Central,Late April 2024 Adobe added the functionality to create flat packages within the Adobe Admin Console. This allows their software installers to be compatible with macOS Sequoia.At my institution, we use JAMF as our MDM management platform for Apple devices. I've experienced considerable issues with the vendor provided PKGs and when uploading to JAMF, they trigger 'Upload Failed' messaging.It appears JAMF cloud spends 10 minutes or so ratifying the installer before rejecting the vendor PKG. It's not related to signing or notorisation because our home baked PKGs we upload aren't affected by this bug.As part of an Adobe support case E-001562156, I've discussed with Vatika and she advises there have been issues reported to Adobe - "It's a known issue".Hard to imagine that 1 year later, Adobe haven't reached out to JAMF to offer some insight into their packaging methods, learn why their PKGs may cause problems, and make adjustments.Please contact support@jamf.comFeel free

How do you find out if you have Firefly Pro or Standard in Enterprise CC. And what is the difference?I can't find any documentation for this and the Admin also can't locate it.

I have the same error than giri_5987 and this link don't work for me.any other option? Thanks 

I am a professor of digital art and I teach at Porterville College not far away from your headquarters.  I am in the 6th week and 3 of my students still cannot login and therefore you have WASTED my time and theirs because of your greed.  IT is telling me they can't do anything, who can help me?

Hey,  I am missing this Move button from the list items shown in this Express Manual here: https://helpx.adobe.com/express/manage-brands-libraries-and-projects/manage-collaboration/move-projects.html I am new to Express and just started to learn it so i do not know how long it has been gone. I have Express for Education account. I use Safari 18.2. Is this a bug or a new feature? I really need that Move tool! Thanks.

I am a high school film teacher and when Adobe had the Cloud syncing features, my students were able to share their files into order to seamlessly collaborate on team film projects. I would save proxies of all of the students' video files to my Cloud folder, sahre the foler with the students who were working on the project and it made collaboration so easy.  Adobe has done away with Cloud syncing- and the new file sharing system, Frame.io is NOT available to use for education CC plans.  Essentially, my students have no way to easily share files for their collaborative film projects. They have no fewer than 30 assets between different clips, foley etc. so simply sharing every file makes no sense AND they are often adding to their asset library as they realize they need to reshoot something. Simply zipping the files and sharing the zip is not a viable solution. They need access to an online shared, synced folder (our school network does not have sufficient storage for

I have about 900GB of files in Creative Cloud and while I did sync them to a local drive about a month ago I wanted to be sure before Adobe deletes everything. However when I follow the process to download them as zips. I get the error in the screenshot below. Please help as this is urgent. 

Hello, I have a question in need - is it possible to use my personal licence of Photoshop and Illustrator on my personal laptop for my newly acquired job in a company (if it is a commercial environment)? Laptop and therefore mentioned programs would be used only by me, and I don't even need to connect to the company network/wi-fi etc. (I will use the paid data in my phone as hotspot). Or does it somehow break rules of my personal license? I am a bit confused.

earlier today, for some reason the school account which my school pays for the applications such as Lr,Ps etc... wouldnt let me use Ps and would say"Subscription suspended". what do i do as im a photographer and i rely on applications like these.

A red "Payment issue" alert banner keeps being served up within my Adobe CC console window (see screengrab attached); however there are no issues with either my billing information, plus my monthly subscription payments are up-to-date. How do I stop the red banner being displayed every time I login to my adobe account…?