Questions

I am a system administrator for an enterprise Adobe account.  A user in our organization has asked me to adjust the Typekit CSS for two particular fonts to change the substitution fonts (fonts that are displayed on the web when the primary font is unavailable).  I have spoken to Adobe expert support, which advised that I post here; this doesn't appear to be an adjustment that I can make at the enterprise level.  Does anyone familiar with pushing web content out have suggestions/recommendations that I can share back to address this inquiry?  

Starting October 1, 2024We will begin discontinuing the Creative Cloud content synchronization process as well as synced file and folder sharing, and permanently remove the cloud-based copies of files for users. We will begin discontinuing Creative Cloud Synced files for business customers. Assets in the local Creative Cloud Files folder on user devices will no longer be synchronized with Creative Cloud storage. User files will remain in their local Creative Cloud Files folder. Folders and assets previously shared from Creative Cloud Synced files will no longer be accessible to others including inside your organization as well as externally.Note that users may not see these changes right away as we roll out the process gradually.   So, what the hell does this mean? What are you replacing this with? How will team projects in AE still function? How will remote teams function? What does this mean? This email, which is very alarming, has zero explanation.

Hello, Enterprise & Teams Users, This update reflects a recently implemented change designed to enhance your storage and collaboration experience.   Previously, Creative Cloud allowed users to save files on their local devices within the Creative Cloud Files folder. This folder's contents could be synced (copied) to cloud storage through a background process running on the local device. Users could then access their files either locally or via the Creative Cloud website under the Launch More menu (Synced Files option).    Discontinuation of Synced Files:  To enhance storage and collaboration capabilities, Adobe discontinued the Creative Cloud Synced Files feature for business accounts associated with organizations that existed before February 3, 2025.  This change affected users on Creative Cloud for Teams and Creative Cloud for Enterprise plans. Impact on Users Local Files: All assets in your Creative Cloud Files folder remained intact

We are a bank based in London, operating both an internal network that is isolated from the external internet and an external network.We recently learned about the "Shared Device Licensing" service and found that it allows Adobe products to be used on PCs that are not connected to the internet. From what we understand, this involves using the Adobe Licensing Toolkit to obtain a Challenge Key, which can then be registered with the Adobe Console to generate a package file that enables offline installation and usage of Adobe software.Unfortunately, we discovered that this feature is only available to enterprise and educational institutions, which means we are unable to use it.Until last month, we had a general Adobe Acrobat License, but it did not allow us to create package files for installation.We need to use Adobe Acrobat in an offline environment where internet access is not available.We have already contacted the Adobe sales team via email, but after asking for de

Hello.Me and my coworker have 2 computers and we need 2 creative clouds at the same time but we only have 1 e-mail (we both use the same e-mail). I think that is not possible to have 2 license at the same email. How to solve this?

Hey guys, Adobe uses Microsoft Visual Studio C++ 2015-2022, and in it there's a file called VCRUNTIME140.dll. Daily when we have users across our organization open up Adobe, we get an image that pops up that says "C:\\WINDOWS\SYSTEM32\VCRUNTIME140.dll is either not designed to run on Windows or contains an error". Error status 0xc0000020When we repair Microsoft Visual Studio C++ 2015-2022, Adobe is able to work again for one day. We've uninstalled and reinstalled the C++ suite, all adobe apps, rand sfc /scannow repeairs, ran DISM image repairs, and still no success. Have you guys seen this ticket come up yet and do you have more solutions than what we've tried?

how to install Illustrator 27.00 beacuse cant find in older version

Hello Adobe Support team, We love your products. I know you can help us resolve this. We wanted an organized Cloud in Adobe. We would like to know how to set up a folder so that my teammate and my boss can access each other's adobe files. Right now, both of them are using the same adobe account; 'team@hardstoor.com' but their files are different. So access, they have to email each other the .ai files and other files because they cannot easily see where and get access to edit or view the files each of them is using. We want to get helped on how to solve it by either creating a folder we both can put files in. I already tried doing that. I read this article and followed instructions on how to create a shared folder. So I created one, but I was not expecting the outcome as it is different because the folder I created in synced files is automatically shared to 2 persons instead of me manually sharing. There are lots of files in the account. As I investigated how and tried or

Hello, Is there any plan going on to make any major changes in the tech stack of Magento and launch verion 3.X? I am interested to know about it as a developer if any such plan is there and which new tech stack will be implemented.

„My university has an Education license. I was able to register using my student email and received a verification link. However, the link doesn't work. When I click on it, I get the following message:“This hostname (adobeid.services.adobe.com) is deprecated, please contact the Identity team for more details.

I also cannot access the "live chat" from any browser, it doesn't work. There is no contact information provided otherwise, so I'm posting here:Please delete my entire Adobe account associated with this email.

I'm coming here because I don't know where else to go anymore. Our VIP accounts expired on January 11. We received a notification 24 hours before they were to expire that sent me into a panic over the weekend because I assumed it would mean our team would not have access to the tools on Monday. I spent multiple hours in the Adobe console on a Saturday trying to figure out how to renew (Note: the console had a big red banner saying our access would be terminated if we did not renew). There is no way to do the renewal in the console that I can tell. I also sent several messages to our account rep, as well as to renewalhelp@adobe.com to try and get guidance. I received no responses. I found a phone number on Monday and talked to a customer service rep (who provided no service). The individual I spoke with informed me that we have 30 days once our contract expires and that our products become unusable on Feb 11 and a rep would be contacting me. I've sent 2 additional emails

I want to delete my account but I can't because I own an organization and I'm the only administrator and contract owner. I created the account for fun, and I don't have a business. I also don't have any active subscriptions. I've already tried messaging people and contacting customer support but all I've gotten is links for how to delete my account even though those don't work for my situation. I wondering if someone who works at adobe can delete my account for me since I can't do it myself?

Hello Adobe Support team, I hope you are doing well. Adobe XD has a feature that allows you to generate a link to share the design of a prototype application. In other words, it enables you to create an interactive design and generate a link for others to try it out.The problem is that these links cannot be generated in the following two cases:When connected to the company network, the application shows a message indicating that I am offline.When connected to the VPN, the same message appears. The message is as follows: It should be noted that this does NOT happen if I am connected to my home network and the VPN is not activated.Could you suggest a solution or indicate which ports need to be open to allow us to generate the links within the company network?

Is there a setting that configures the install of the Adobe Acrobat so that Disable New Acrobat is enabled? I have looked all over in the settings and cannot find it.

So We have just had the update to the Admin Console and one of the new features we were told to expect was the following, (I quote an Adobe email)."Combined your individual users’ storage capacities into pooled storage for the whole team, so individuals have the flexibility to store more than 1TB of content"We have 34 users with Creative Cloud All Apps, so that should be 34tb in total. We are on Teams but that looks like it’s now the same as Enterprise.. We need one of our user to have more than the default 1tb, and although Adobe led us to believe that would be possible now, we cannot see how to do this in the Admin portal. Adobe Support don’t seem to be up to speed with what been promised with this Admin Console update.There is also the info here.https://helpx.adobe.com/enterprise/using/storage-for-business.html Which clearly outlines this being part of the new features, Yet Support haven’t got a clue and get stuck on users quotes only be 1tb and that maximum any one user can ha

Cannot delete my account because i owned the organization. i have no user and admin (but not myself). so how can delete this account without transfer admin role to the other when i don't have one?  

Can I turn off the Creative Cloud user online storage function from the Adobe Admin Console ? How to set it or have other methods, Thank.

Bonjour,j'ai reçu cet e-mail un e-mail ce matin provenant de cette adresse :EMEALicenseReview@adobe.com Est-ce réellement une demande d'Adobe ou un spam ?

Wie kann ich die Mails von Adobe abmelden

Consigo seguir o processo para emissão da Fatura via Admin Console. Contudo, para prestações de contas contábeis no Brasil é necessário a emissão da Nota Fiscal de Serviço (NFS-e). Como devo proceder para obtê-la?Preferencialmente, uma solução para recebimento automático, já que se trata da cobrança mensal do pacote Creative Cloud. Agradeço desde já o apoio.

I have an Adobe ID and I am the System Administrator. I have 4 Acrobat Pro users that I manage.  There is another user in our organization (same email domain name) that is also a Sys Admin with a few users.  We would like to move all said users to my ID so that I can manage everyone.  The other Sys Admin doesn't want/need to be a Sys Admin anymore.How do I migrate those users to my ID?

Hi guys,Due to Discontinuation of Creative Cloud Synced files for business plans how it will affected the document signature templates ? Does anyone know or have experience ?

HelloCan I install some software on one PC and some software on another?

Hello,I want to buy an Adobe membership, but the fee is too high, can you give me a discount? I would be very happy if you could help me, thank you..