Questions

Bonjour, Suite à une mauvaise manipulation des profils de produit dans l'admin console et la perte éventuelle de licences, il serait peut être intéressant d'implémenter une alerte lors de la suppression d'un profil sur lequel la récupération des licences n'a pas été effectuée au préalable. Merci de votre attentionCordialement,

https://helpx.adobe.com/uk/enterprise/kb/network-endpoints.html#non-browser-based-services The minimal allowlist has a typo with *.adobesc.com which is added twice One of them should be *.adobecc.com Wireshark doesn't lie 🙂  

I have an active Adobe Stock account, I received an email telling me that I had changed my email address to another email. I didn't do this, how can I recover my account with my previous address, my payment is active and I can't use the stock because of that. How can I authenticate my account?

I completed a free trial because I needed to sign a PDF.. and was going to cancel afterwards. When I went to check my account, there were no plans or payments so I thought I was fine. Then I find out I was charged anyways. I have checked my account and still there is nothing there so I cannot cancel it even though that is all I want. I tried to contact support but it says to contact my admin but they cannot do anything because nothing is showing up on my account. I just want to cancel and get my money back, I even have the email confimation and invoice and charge but nothing is on my account!! ADOBE GIVE ME MY MONEY BACK THIS IS RIDICULOUS. I even tried to contact support through a seperate account and they cannot help me since it is the other email I have. This is unbelievable. 

We’re sorry that you’re thinking about canceling. If you cancel your Creative Cloud for teams subscription, your products, storage, and services will be downgraded to free Creative Cloud apps and services. Here are the details: REDUCED CLOUD STORAGE Cloud Storage is reduced to 2 GB per user. If users consume more than 2 GB, you must reduce online storage, or risk losing access to your files stored in Creative Cloud. Extended version history is downgraded to standard version history. Adobe continues to store your original Lightroom images for one year after your subscription ends. During this time, you can continue to launch Lightroom to download your original files from Adobe's cloud services. RESTRICTED ACCESS TO APPS AND SERVICES Desktop apps are downgraded and only available in trial mode. Mobile apps—such as Fresco and Aero are downgraded and only available at Starter or Free levels. The ability to integrate with collaboration to

Hello All, We recently implemented automatic assignment rules, and they so far are working well. I am wondering if there has been any consideration to possibly add more filtering to select who is eligible for automatic assignment of the products. One thing that would be helpful would either be by filtering by an AD or cloud group a user is in, or even by what OU they are in within AD. In our case, we have applicants who are just applicants and technically could get an Adobe license if they knew about it without being a student here since our applicants and students have the same email domain. If anyone has any thoughts or can point me in the direction on how to submit a feature request for this specific idea, that would be great. Thanks, Miranda

Hi all,Tech Soup shows "No availability for Creative Cloud: We don't know when or if this item will be back in stock."Any news that I missed? I cannot find anything stating that Adobe has dropped its non-profit Creative Cloud program.Thanks, Tad

Faails at 1& tryed deleting adobe files, cc cleaner....getting stressed!

Hello, Has anybody else found it impossible to cancel? We're shutting down and are trying to cancel all existing plans. However, the entire system is sending us around in circles. We are told to start a chat to open a support case, but any time the word 'cancel' is mentioned the agent just ends the conversation. This has been going on for weeks. I managed to get one agent to stay who told us to just...not pay??? Surely that's not right? Any Adobe customer care people on here who are able to solve this?

Hello; How can we get some information by using Adobe REST API to visualize with Grafana Dashboard. For example we want to get license information and contract information with start date, end date and remaining time.  Thanks. 

Hi - yet another issue with profiles in Adobe! I've got some Adobe Express projects on both of my Personal profile and my Business profile. I'm trying to merge them all to my Business profile, or ideally just trying to access the projects but when I sign out of Adobe Express, everytime I log in it only shows my Personal profile.  I have turned the profile picker 'on' in my account settings, cleared cookies/cache, changed my password, a different browser and still it won't let me access my Business profile! Any ideas? Thank you!

A day ago, I messaged Adobe saying I'd like to cancel my Adobe Acrobat teams account; I just didn't need it anymore. They contacted me over chat and let me know they cancelled it, great!I just got this email today with the subject line: Action Required - Avoid Scattered Adobe Contracts! It goes on to say there are users under my account that are adding other users and that is costing me with no discount. Is this legitimate? It's from  xxxxxxxx@adobe.com[Edited by moderator: Email address has been removed as this a public forum.]    

We need Adobe to change their identity settings in the Administrative Console.  The Max Session Life and Session Idle Time settings are normally set to default as unlimited.  We have set these for our institution and really need Adobe to change this timeframe to be able to increase the number of days for Max Session Life and Session Idle Time -- having options like 30, 60, 90, 120 days would be extremely helpful. 

How can I add more than 1 api to a project and also is there any api which could give us user activity logs ?

Option to enforce a hard limit on the number of entitled users added to a Product Profile beyond the allocated.   For example: In XXX Product Profile, I allocated only 15 licenses to this profile. However, the product admin can add 20 entitled users. How do I restrict them to adding only 15 users and reject or show error when the product admin adds the remaining 5 users. This control is critical to an organization who has to manage multiple product profiles and would not want sub-unit teams to overblow or eat into license pool allocated to other profiles.

Any idea what may cause a setup to exit with Error Code 5?  There is no information on Error Code 5 on the error code page here:Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errorsThe log below mentioned something about language...  So I tried explicitly setting the language using --installLanguage="en-US", and that didn't change the result.Thanks...Here is the log.  This is Win7x64. 06/29/16 09:25:36:622 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Build Version - 1.9.5.14106/29/16 09:25:36:623 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Logging Level verbosity Set  to 406/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...06/29/16 09:25:38:484 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2096 | Bootstrapper launch loc

We are a government organization with strict data residency requirements. Please add the ability to fully disable Adobe cloud storage (specifically in Creative Cloud Enterprise and Acrobat Pro Enterprise for our purposes).

this morning none of my software works. The message is that "The administrator has not assigned any apps or services to my account." I can't contact the administrator in any way. Help!

So, here it is September of 2017, and I am #1 having to remote into a remote network to use CC Packager, so it doesn't suck up all the bandwidth here at work (20M/20M fibre), which is where I purchased it for, otherwise I won't be able to finish downloading a single CC package, because it will literally down my branches' MPLS connections to the main hub here, just packager BY ITSELF and #2 so I can let it take forever to download on a 30 Mbps / 5 Mbps network elsewhere, and then tonight transfer it physically to a thumbdrive, so I can bring it back here to work tomorrow via my freaking car, so I can finally get my users their g#$ D#$m software before next decade. LOL

Under this account/email, I have a personal profile with about 500 files in Adobe Express. My organization just added this account under a new umbrella Teams account, and as such, has transferred my license from my personal profile to a second, new Teams profile (both still under this email).  My hope was to quickly move all of my files over to the new Teams profile, but unfortunately online directions on this topic seem to be all over the place, with the main article suggesting manually sharing every single Express file you want to move with your new profile. I'm assuming there must be some way to do this all at once, especially considering it's all my account? Thanks in advance for any assistance. 

Hello I'm trying to configure that my users will login to Adobe with their Microsoft 365 enterprise credentials. I've found this documentation that seems prety clear https://helpx.adobe.com/enterprise/using/sso-setup-azure.html But when I try to make the first step (create a new directory); that option is grayed out. My Adobe account has several Adobe Pro licenses that appear grouped under the category "Document cloud". The instructions I linked before state that one prerrequisite is to have licenses in the "Document cloud for enterprise" (among other kinds). Is there a difference between Document Cloud and Document Cloud for enterprise? If I go to the Adobe main web store I don't see there's two different licenses for enterprise (there only let us select for personal, teachers, educative centers or business; but inside business I don't see any difference). What amb I doing wrong? Thanks for the attention

I recently imaged a new device, and I cannot seem to get adobe installed on it. A week ago we got this device, imaged it and installed all of the adobe software. The user mentioned that they need a larger hard drive, we ordered one, installed it and then reimaged it. Now when I go to install the software, it is throwing an error. I for the life of me cannot get adobe installed on this device. It returns the following error, found in the PDA log below. So far the troubleshooting steps ive done are as follows- Use the Adobe uninstaller tool, and it shows that there are no applications installed,- Remove any adobe apps if present.- Redownload / try different packages.- Try as local admin and network admin.- Try under different accounts.- Run from terminal.- Run the MSI.- Run the EXE. Either way no avail. It looks like its really getting hung up on this either the MSI failing, or the CCDA uninstaller failing 02/12/25 11:51:26:083 | [INFO] | | ASU | MSIInvoker | MSIInvoker |

I want to email Adobe. The chat is not available, because I am not an administrator. My issue needs attention from a human being, who is knowledgeable, at Adobe. I am in Europe. I am not calling the USA. Also, why is there a contact possibility on Twitter, but no email address??

In the last 24 hours I've spent nearly 3 1/2 hours on chat, the phone, sending screenshots, and allowing A.S. to remote in to my computer, and no resolve. I'll be looking for a negative starring system online and looking to replace our corporate package when our renewal comes up. I've repeated myself so many times to so many people who clearly didn't know anything about how they could help me. Get it together people!

As we are taken the current plan about adobe substance texture, But we not able to assign the license to our colleage as its crusial on workflow user not able to use the other adobe product. as its login with defferent accounti feel this issue will impacting with other work product hence i suggesting for to change or modilfy option for hope you understand..