Questions

Can ANYONE help me with trying to locate help to get access to my company's account? We are on a licensing subsription and no-one knows the login or where to find the information. I need to work out what we are using and who has licences attached to their profiles. I cannot locate ANYWHERE to get help.

Unsere Abos sind abgelaufen und wir finden nicht heraus, wer unser Ansprechpartner ist. Ständig wechselt dieser. Der Chatsupport bringt gar nichts. Keiner fühlt sich verantwortlich für uns. Wir würden gerne wissen ob wir einfach zu klein und uninteressant für Adobe sind oder ob es einfach ein grandios unverschämter Umgang mit Kunden generell ist. Monate vor Ablauf versuche ich Kontakt mit Adobe aufzunehmen. Wir benötigen eine eigene Rechnung pro Lizenz ohne Mwst. In einem Jahr ist dies möglich und im anderen dann auf einmal nicht. Was ist da los? Mittlerweile habe ich zig Stunden im Online Chat und am Telefon verbracht und bin mittlerweile ziemlich genervt und sauer. So viel kostbare und teure Zeit. Es sist unerhört und frech! Hoffentlich meldet sich alsbald jemand bei uns und  klärt endlich auf, wo der Wurm drin steckt. Das kann nicht Euer Ernst sein, liebes Adobe Team!!!!!!  

I am the Admin of Adobe Acrobat Pro, responsible for assigning licenses to users. I would like to know the last activity or login for all users to manage the software effectively krub. Thank you very much in advance for the information

We already have licenses for creative cloud for our organization but even when signed in under an email from our company one person still cant access any of the programs in the creative cloud, neither on mac or windows. It just tells her to request access to the different apps. For other users it works just fine so im not sure what the issue is.

One of my users requested a new license for Adobe software.     We didn't have any licenses available, so we went through our procurement process and purchased the license.      In the meantime my boss and I were spammed with request reminder emails.    Having purchased the license, I assigned it to the user who requested it.     The emails continued and I found that the request hadn't gone away from the Admin Console.   The chat representative said maybe the user requested it more than once.    I can't be sure which problem prevented the request form going away (I only ever saw one request) but both of these things should be guaranteed in the Admin Console: 1.  If a user requests the same software out of the Creative Cloud app more than once, all such requests should fold into the same request. Or even more strictly, users shouldn't be allowed to make multiple requests for the same product.&

We are recieving the following error messages that licenses are overdue for payment which is clearly false. Because of this error message all users in our organization cannot utilize any of the Acrobat features and Creative Cloud. This has been occurring since we made our payment last month. Now a month later we cannot utilize any features that we paid for due to this error. A ticket was submitted by Adobe Support (ADB-30739110-R4X6). The first representative I spoke with stated that we would get a call back from the Senior Engineers in 24 hours. I waited over 24 hours, call and spoke with another representative and they stated the issue would be resolved in 48 hours and I would get a callback from a Senior Engineer. It's been 48 hours, and as I'm typing this I got a reply from a representative stating the inconvience of  Adobe Admin Portal issue. I appreciate the response, but this is impacting our organization. We don't need apologies, we need results, and we need a resolution f

It is almost a month I have been trying to contact Adobe. I thing somebody is kidding me. We pay substantial amount in our Teams subscription for many years. But there is no way how to speak with Adobe.  - Chat means chating with robot, and if you get to the person, you are transfered to other team, as many times as you are kicked out of the chat with no reason. - adobe Ticket system seems to be an AI robot from Wish, who repeats the same and sending links to the help, (which we read multiple times and did not find answer there). Answers to the ticket seems to be waste of time - calling, if you get through, you get to the person, who a) know nothing and you spend hours waiting for his "Let me consult with my superior"  b) is sitting in middle of Times Square (so noisy background you can hear everybody, but the person talking to)  c) speaking poor english  d) transfering you to other team, "who knows", so many times that the call disconnects. &nbs

My employer set up my account and I accidentally selected the personal profile option, rather than my employer's business profile. By doing that, I'm not getting access to the Adobe functions. How can I remedy this?

Why does Adobe Creative Cloud Enterprise class limit data to 105 Gb? When the smaller photo packages for single users let them have 1 TB. It is terribly low and almost unusable amount of space for certain Adobe Apps to use. 

Hi all,I've recently built and deployed a few CC applications (Photoshop and Illustrator) and I'm trying to figure out a way to keep them up to date.The computers are all shared Autopilot managed machines and in use by students. The end users do not have admin priveleges and don't have access to the self-service option in CC (this is intended). I'm curious on how other admins have solved the issue of keeping the apps up to date without the self-service option. So far I'm only able to run it by creating a task in task scheduler that runs as SYSTEM every 24h or when a user logs on and because the packages are still fresh, I cannot check it's behavior when there are updates available.

Hy there, I'm actually struggling with a users password reset.For this reset he needs to type in the verification code - which is just sent to a phone number that doesn't exist any more. There is no possibility to change this method (for example to send the number via mail). Is there any possibility to reset the password without this phone code?Thanks

We have thousands machines deployed (both Windows & Mac) that do not have the Adobe Remote Update Manager (RUM) installed all Adobe apps were not installed using a custom package. I've reviewed the Adobe article titled Use Adobe Remote Update Manager  (https://helpx.adobe.com/enterprise/using/using-remote-update-manager.html) and concerningly the article says:You cannot run RUM on a machine on which you have not previously deployed a package.This means that, if you download RUM from the Tools page on the Admin console (Packages > Tools), and run it without previously deploying any package on the machine where you are running RUM, you will get an error What is the path forward to get the Adobe Remote Update Manager (RUM) installed & functional on machines with existing installs of Adobe products that were not installed using a custom package but public facing installers? Key points

Good morning, I wanted to ask you a question: I currently have a VIP number which has however expired. 1) How long do the licenses remain active if payment for renewal is not made? 2) if you were to change retailer and therefore proceed to create a new VIP number: -- 2a) can I use the same account by associating it with two VIP numbers or do I have to create another one? -- 2b) with the new VIP do I have to re-assign the licenses I had in the other VIP? And will each user have to first save files to the current cloud and move them to the new one? What does the transition to a new VIP number mean in practice? A thousand thanks

저는 adobe.com에서 팀라이센스로 정기구독을 하고 있는데 한국 법무법인 다온에서 제가 다중사용을 하고 불법을 저지르고 있으니 사용내역과 결제내역 사용현황을 작성해 보내달라는 문서를 받았습니다이 업체가 믿을 수 있는 업체인가요?  결제내역등의 민감한 정보사항이 많아 보내드리기 어렵다고 했더니 어도비 본사에 협조를 안하는 걸로 알고 있겠다고 위협을 하셨습니다.  물론 저는 다중사용도 한적도 없습니다만 작년에 이어 올해도 계속 똑같은 공문과 전화 그리고 협박을 받는 것에 매우 불쾌합니다. 

In order to purchase an education licence, I need to mark the account as part of the K12 sub-segment. I have raised a ticket with Adobe several times and have had no success. Our reseller has processed the order with the distribution partner who has fulfilled it. However, Adobe do not deem the order as received because it is for an education licence yet our account is not flagged as part of the education sub-segment.I have tried to follow the below instructions to add the K12 sub-segment to our account. However, there is nothing to select within Organisation details. Has anyone else come across this issue? "•    Could you kindly request the system administrator to log in to the Admin Console and navigate to the Account tab > Organization details. From there, they should select K12 and follow the instructions to complete this workflow. •    Once customer selected the correct market sub-segment, you should be able to place orders with the correc

When I want to view a report via insights, I frequently get the message: We're sorry. Something went wrong. We're working on the problem, Please try again.Does anyone know why I get this message and how to solve it structurally?

HiHave set up to test request app feature in CC. The requests appear in the Admin Console but I [the main admin] do not receive notification emails.We have a spam filter, which lists all blocked emails and none have been received from Adobe. Nothing in Junk either.Thanks,Scott.

Hi,   I am a student whose university purchased the product for me.    But I found I still pay every month. Could anyone help check the issue?     [Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]  

Domain enforcement is now available with Enterprise and Federated directories for all Adobe enterprise customers. Enterprise organizations require control over domain user activity within Adobe products and services outside the organizational context. Domain enforcement allows System Administrators to restrict the creation and use of personal Adobe user accounts associated with domains owned by an organization via a self-service UI in the Admin Console, limiting access to personal accounts and providing enhanced security and full control over claimed domains.   Admin Console Directories   Benefits of restricting domains: Block creation of new Adobe ID accounts with an organization-owned domain Facilitate uniform federated sign-in workflow for all users on an organization-owned domain Control the number of user accounts and profiles on an organization-owned domain Promote better collaboration between end users on Enterprise Storage Block the purchase of software for

Problem: Adobe creative suite will not license for new user accounts on our MacOS 14.5 computers. • When lauching an Adobe product, users can enter thier Adobe Account sign-in details, but the sign-in fails because of an Adobe 1010 error. (screen grab below) • Following the Adobe 1010 error link, this turns out to be a keychain problem with Adobe Suite trying to write to the "login" folder in Keycain Access.   Cause: • Newly minted user accounts in MacOS 14.5 no longer make a "login"  keychain folder for the users account. So Creative suite is unable to write to it and so gives the user an Adobe 1010 error and suts down the application. • NOTE: Using a Terminal script to manually make a "login" keychain folder on the user account fixes the 1010 Adobe licensing error and Creative Suite licenses without error.     _____ some screen grabs_____ New user accounts on MacOS 14.5 no longer make a "login" keychain folder for the user.   The absense of a "login" keychain fol

Dear Adobe Support Team, I need to verify the type of plan my team admin is using for our Adobe Creative Cloud for Teams account. I suspect that the admin may be selling a 1-year plan to team members while actually using a team trial plan. Could you please help me confirm the exact plan that my team admin is added to and provide details on the duration and type of subscription currently in use? Thank you for your assistance. ( Edited by moderator: please refrain from sharing personal information as this is an open forum accessible to all.)

Bonjour, Je souhaite me désabonner à l'un des produits de mon compte administrateur, mais la methode indiquée sur le site ne permet aucun acces à la procédure. Merci pour votre aide Cordialement,  

Bonjour, Je cherche de l'aide pour me désabonner d'une solution, je ne trouve pas le chemin pour le faire,Pouvez vous m'aider svp ?(je trouve cela scandaleux que cela ne soit pas accessible plus simplement)

I accidentally signed up for the creative cloud all apps for teams (89.99/month) and I need to cancel it but I accidentally put in the wrong email (one i dont have access to and im not sure it even exists). 

Is it possible, and I'm willing to pay for it, to install and activate a single user license on more than two computers? Adobe indicates "Your individual Creative Cloud license lets you install apps on more than one computer and activate (sign in) on two. However, you can use your apps on only one computer at a time."