Questions

I have some questions about Creative Cloud for Teams.I need to use Illustrator and Indesign, and my colleague uses After Effects and Premiere. By purchasing 1 license, can we both install CC on our devices and use it at the same time?  Can we share the same e-mail address in order to use CC in each device? 

I would like a contact number to talk to an attendant about renewing a plan, but the numbers no longer work in Brazil. How can this be? Was it just me who noticed that? I don't see people complaining about this lack of consideration. If I can't get in touch I can't close the purchase because if something happens I won't have anyone to call. I don't want to talk to a dumb machine that can't help me, I need athinking human being.  If there is a human being there, please get in touch, please. [Edited by the moderator; please refrain from sharing personal details here, as this is a public forum accessible to all.]

Bonjour à tous,Je rencontre un problème avec la récupération de mes fichiers depuis l'arrêt du service Creative Cloud Files. Voici les détails :J’ai tenté d’utiliser l’outil proposé pour télécharger un pack contenant mes fichiers synchronisés, mais l’opération semble bloquée. Le processus reste en attente et je ne peux rien télécharger.Mes fichiers sont essentiels pour mon travail, et je n’arrive pas à obtenir une solution via le support Adobe.Questions :Y a-t-il une autre méthode pour accéder ou télécharger mes fichiers ?Quelqu’un a-t-il déjà rencontré ce problème et trouvé une solution ?Existe-t-il un moyen de forcer ou relancer la création du pack de téléchargement ?Je vous remercie d’avance pour votre aide et vos conseils. Toute suggestion serait vraiment appréciée !Cordialement,

Microsoft SharePoint has a very limited functionalities and data points available for its embedded analytics. Hence, I am exploring the possiblility of integrating Adobe Customer Journey Analytics into Microsoft SharePoint websites to gather more relevant data. Is it feasible? If yes, how can it be integrated? Will the existing analytics script interfere with the Adobe CJA when pulling site metrics?

It would be great to have a Search functionality on the Inactive users page: https://adminconsole.adobe.com/1507833554B442480A4C98A5@AdobeOrg/storage/user/folders/deleted 

If we download any assets as zip file in AEM using either AEM out of the box download asset feature or calling ' /content/dam/collections/public/I/IeX-vp9Jj2OvVBSyd58l/nameofcollection.downloadbinaries.json', using JS, they are stored in var/dam/download. we observed that they are automatically removed from var/dam/download in 24 hours. Please help us find documentation about the same that any zip files created under var/dam/download will be automatically deleted by AEM it self or do we need to specifically write a servlet or scheduler to delete it after given time to maintain the performance and not to load AEM. Also, If yes, will it automatically delete in both AEM author and publisher?We are using AEM as Cloud. 

how can i own reseller dashboard and best price am from saudi arabia with + 100 licenses  

im having trouble trying to illustrator to download onto my asus laptop with crome os system

Dear Team,Could you please help me to get an Adobe LiveCycleES4 license for my PDF form creation.

There is an issue. the switch to download older versions has been removed for legacy apps. I have lost the ability to install Fireworks CS6 and belive it or not InDesign has vanished! 

HelloOur users who have Creative Cloud products can manage the updates of their products.  This was fine till last week.  From this week, there is no longer an option to manage updates, it's gone and furthermore if they click on an update it requires admin rights.  Something has gone very wrong this week with an update of CC.

I realize this is an old thread, but I wanted to follow up on this post with a further question. Is there a way to create just 1 msi file that would install the Adobe Creative Cloud app?  Here's the issue I am running into: when I create the package that I want, it is a zip file, that once extracted has numerous directories and subdirectories that apparently the msi file depends on; however, I am looking to deploy this via enterprise-level deployment software and I can only upload an .msi file -- there is no way to include several other folders, etc. along with it. How would I accomplish this--this has got to be common as the prior 2 insitituions/companies I have worked for had deployed creative cloud to 100's of workstations, accounts, etc. 

A user (Adobe ID = e-mail address) has been deleted in a team account. This user has been set up in a new team account and has been assigned a license. Unfortunately, the activation of the software fails. How can the old team account be changed when logging in or activating the software?

I am a system administrator for an enterprise Adobe account.  A user in our organization has asked me to adjust the Typekit CSS for two particular fonts to change the substitution fonts (fonts that are displayed on the web when the primary font is unavailable).  I have spoken to Adobe expert support, which advised that I post here; this doesn't appear to be an adjustment that I can make at the enterprise level.  Does anyone familiar with pushing web content out have suggestions/recommendations that I can share back to address this inquiry?  

Starting October 1, 2024We will begin discontinuing the Creative Cloud content synchronization process as well as synced file and folder sharing, and permanently remove the cloud-based copies of files for users. We will begin discontinuing Creative Cloud Synced files for business customers. Assets in the local Creative Cloud Files folder on user devices will no longer be synchronized with Creative Cloud storage. User files will remain in their local Creative Cloud Files folder. Folders and assets previously shared from Creative Cloud Synced files will no longer be accessible to others including inside your organization as well as externally.Note that users may not see these changes right away as we roll out the process gradually.   So, what the hell does this mean? What are you replacing this with? How will team projects in AE still function? How will remote teams function? What does this mean? This email, which is very alarming, has zero explanation.

Hello, Enterprise & Teams Users, This update reflects a recently implemented change designed to enhance your storage and collaboration experience.   Previously, Creative Cloud allowed users to save files on their local devices within the Creative Cloud Files folder. This folder's contents could be synced (copied) to cloud storage through a background process running on the local device. Users could then access their files either locally or via the Creative Cloud website under the Launch More menu (Synced Files option).    Discontinuation of Synced Files:  To enhance storage and collaboration capabilities, Adobe discontinued the Creative Cloud Synced Files feature for business accounts associated with organizations that existed before February 3, 2025.  This change affected users on Creative Cloud for Teams and Creative Cloud for Enterprise plans. Impact on Users Local Files: All assets in your Creative Cloud Files folder remained intact

We are a bank based in London, operating both an internal network that is isolated from the external internet and an external network.We recently learned about the "Shared Device Licensing" service and found that it allows Adobe products to be used on PCs that are not connected to the internet. From what we understand, this involves using the Adobe Licensing Toolkit to obtain a Challenge Key, which can then be registered with the Adobe Console to generate a package file that enables offline installation and usage of Adobe software.Unfortunately, we discovered that this feature is only available to enterprise and educational institutions, which means we are unable to use it.Until last month, we had a general Adobe Acrobat License, but it did not allow us to create package files for installation.We need to use Adobe Acrobat in an offline environment where internet access is not available.We have already contacted the Adobe sales team via email, but after asking for de

Hello.Me and my coworker have 2 computers and we need 2 creative clouds at the same time but we only have 1 e-mail (we both use the same e-mail). I think that is not possible to have 2 license at the same email. How to solve this?

Hey guys, Adobe uses Microsoft Visual Studio C++ 2015-2022, and in it there's a file called VCRUNTIME140.dll. Daily when we have users across our organization open up Adobe, we get an image that pops up that says "C:\\WINDOWS\SYSTEM32\VCRUNTIME140.dll is either not designed to run on Windows or contains an error". Error status 0xc0000020When we repair Microsoft Visual Studio C++ 2015-2022, Adobe is able to work again for one day. We've uninstalled and reinstalled the C++ suite, all adobe apps, rand sfc /scannow repeairs, ran DISM image repairs, and still no success. Have you guys seen this ticket come up yet and do you have more solutions than what we've tried?

how to install Illustrator 27.00 beacuse cant find in older version

Hello Adobe Support team, We love your products. I know you can help us resolve this. We wanted an organized Cloud in Adobe. We would like to know how to set up a folder so that my teammate and my boss can access each other's adobe files. Right now, both of them are using the same adobe account; 'team@hardstoor.com' but their files are different. So access, they have to email each other the .ai files and other files because they cannot easily see where and get access to edit or view the files each of them is using. We want to get helped on how to solve it by either creating a folder we both can put files in. I already tried doing that. I read this article and followed instructions on how to create a shared folder. So I created one, but I was not expecting the outcome as it is different because the folder I created in synced files is automatically shared to 2 persons instead of me manually sharing. There are lots of files in the account. As I investigated how and tried or

Hello, Is there any plan going on to make any major changes in the tech stack of Magento and launch verion 3.X? I am interested to know about it as a developer if any such plan is there and which new tech stack will be implemented.

„My university has an Education license. I was able to register using my student email and received a verification link. However, the link doesn't work. When I click on it, I get the following message:“This hostname (adobeid.services.adobe.com) is deprecated, please contact the Identity team for more details.

I also cannot access the "live chat" from any browser, it doesn't work. There is no contact information provided otherwise, so I'm posting here:Please delete my entire Adobe account associated with this email.

I'm coming here because I don't know where else to go anymore. Our VIP accounts expired on January 11. We received a notification 24 hours before they were to expire that sent me into a panic over the weekend because I assumed it would mean our team would not have access to the tools on Monday. I spent multiple hours in the Adobe console on a Saturday trying to figure out how to renew (Note: the console had a big red banner saying our access would be terminated if we did not renew). There is no way to do the renewal in the console that I can tell. I also sent several messages to our account rep, as well as to renewalhelp@adobe.com to try and get guidance. I received no responses. I found a phone number on Monday and talked to a customer service rep (who provided no service). The individual I spoke with informed me that we have 30 days once our contract expires and that our products become unusable on Feb 11 and a rep would be contacting me. I've sent 2 additional emails