Questions

One of my users got an email from Adobe...Is this real or spam?Welcome to Adobe Acrobat SignThe account administrator of Hennepin Healthcare has provided you with access to an Adobe Acrobat Sign subscription. To get started, simply click the button below to accept your invitation. Then sign in with your Adobe ID or create an Adobe ID using this email address.On acceptance of the Adobe Acrobat Sign account invitation, you’ll be added as a user to Hennepin Healthcare. Account administrators will be able to access any past and future electronic documents that you sign or send using Adobe Acrobat Sign.Accept InvitationWith Adobe Acrobat Sign you can:E-sign documents sent to you on your device, with no download requiredGet others to sign documents in secondsTrack the status of documents sent for signatureStore and manage signed documentsWatch this quick overview video to learn more about what you can do with Adobe Acrobat Sign. If you have any questions, please contact your IT administrator

I have a user who is constantly getting an error popup when starting Acrobat.  Sometimes the user is able to click OK until it goes away, sometimes it wont work.  Its an Application Error popup with code 0xc000007b and the process is for AdobeCollabSync.exe which is weird because this only happens when the user launches Acrobat so I assume another Adobe application was not uninstalled properly?  This is what I attempted so far: Uninstall/reinstall AdobeRepair all Microsoft Visual C++ distro packagesUninstall/reinstall all Microsoft Visual C++ distro packagesUse the Adobe Creative Cloud UninstallerUse the Adobe Clean UninstallerClean the registry with third-party registry cleaner CCleanerWindows updates Any other ideas?

Hello.When I try to open Creative Cloud after the download, the window is blocked, and i can't use the Adobe software.  When I click on "connction", the little window load and show me the same. I tried to unistall all the software many times, Creative Cloud too, but nothing works. Anyone know what I can do ?

Por error cree una consola y adquiri ilustrator pero ya lo tengo en otro plan. Como puedo eliminar el producto de la consola para equipos. 

Bonjour,je suis un intermediaire dans la chaine adobe de mon entreprise, je gere et recoit les licences de mes administrés. J'ai de type de licences adobe, les licences en ligne (cc) et les licences hors ligne. Celles qui me posent problème sont les licences hors lignes. nous avons un lien pour les télécharger mais une fois que c'est fait j'ai un message d'erreur, le pc cherche à se connecter sur interent hors les postes qui sont concernés n'ont pas le droit d'être sur internet.J'ai un fichier de log (fichier joint) qui me dit que le poste cherche à se connecter à internet via un proxy.Je ne suis pas sûr que je sois au bon endroit pour faire ma demande mais je suis preneuse de toute information ou contact adobe eventuel.d'avance merci.Admin_adobe

I have two users that have been designated administrators for adding users to our Acrobat group.  However, when they add a user, the screen never prompts them to complete the addition of the user.  They can add the email address, but the fields to add the individual's first and last names never pops up.   Their accounts as admins look to be set correctly (when compared to mine and I have no issues).  Has anyone see an issue like this with group administrators?

So, I purchased a Creative Cloud licence to have access to all apps, but for some reason, when I download the app I get the message saying I have a 7 day free trial. I check my billing for last month, and the payment went through correctly. 

Why is my Acrobat standard team plan renewing at $14.99/m prepaid annual when it is only $12.99 per month.

can anyone help me find the proper way to cancel a free trial? I keep getting caught in the admin Console loop and the "manage plan" button does not appear as a suggested by the "support" page. Any help would be greatly appreciated!

Verificado então que a cadeia de certificados não estavam instaladas corretamente.Acessado o endereço https://www.gov.br/iti/pt-br/assuntos/repositorio/repositorio-ac-raiz, realizado o download de todos os certificados raiz em vigência e instalado todos selecionando-os como cadeia de certificados de raiz confiável.Tentado então alterar as configurações do Adobe, para que utilize o repositório do Windows para verificação, porém ainda sem êxito.Realizado várias alterações no Acrobat. Tentado atualizar os certificados confiáveis do Adobe (AATL) sem êxito.Para fins de teste, selecionado as opções de Verificar assinaturas quando o documento estiver aberto, confiar no signatário, confiar nos certificados raiz do repositório de certificados do Windows.Tentado também, no setor de segurança, selecionar o checkbox de confirmar em documentos com certificação válida, ainda sem êxito.Acessado também as configurações de ID digital e certificado confiável e verificado que todos os certificados e

Hello, I am currently trying to install Acrobat DC on a Windows10 multiuser version in Azure. I would like to prepare this Windows version as an image later using sysprep. Unfortunately, Acrobat DC is always installed in the user context, so the sysprep fails. A    change user /install   is not helpful here. Does anyone else have this problem or an idea?   greetings H..R..   [moderator changed Adobe DC to Acrobat DC for clarity. There is a product called Acrobat, the company is Adobe]

I previously had a student account I used for a long time but recently needed to use illustrator again. However, after obtaining a trial copy and creating a new personal account all adobe programs have become completely broken. All attempts to login simply return to the same error message, there is no way for me to relogging became it won’t let me log out. the programs also will not allow me to uninstall and reinstall because it just shows the same errors. 

Bonjour à tous et bonne année ! Au bureau notre connexion etait catastrophique (environ 5mo ... nous n'avons pas la fibre) et depuis quelques temps nous avons l'équivalent d'une grosse clé 4g/5g de la marque TCL et la connexion est maintenant d'environ 150/200mo, ce qui est beaucoup mieux. Mais lorsque je fais des mises à jour adobe avec creative cloud desktop cela reste extremement long... (1h30 pour un maj illustrator ou photoshop par ex) - question 1 : est-ce normal que cela soit tres tres long malgré une meilleure connexion ?- question 2 : si oui, est-il possible que creative cloud desktop fasse les mises à jour des applications puis éteint l'ordinateur automatiquement ? Merci !

Olá!Estou com problemas para acessar alguns arquivos que estavam na conta de outro usuário. Hoje esse usuário está como inativo, porém os arquivos foram compartilhados com outros dois usuários ativos (anexo). O problema é que quando acessamos a parte de arquivos compartilhados da cloud eles não aparecem. Vocês conseguem me orientar, por favor?Obrigado.

Liebe Community,wir würden gerne den bisher bei uns geführten Lizensierungspartner entfernen, da diese Firma nicht mehr existiert. Einen anderen Partner konnten wir auch nicht finden, niemand möchte oder kann Adobe-Lizenzen anbieten.Daher würden wir gerne den Partner entfernen und die Bestellung der Lizenzen direkt über Adobe abwickeln. Ist das möglich? Falls nicht, bekommen wir offenbar keine Lizenzen mehr und müssen uns nach einer Alternative umsehen.Können wir die Lizenzen direkt ordern?Grüße,SK

Hi for all,   is possible to convert account form personal to corporate?   Thanks.   Alessandro

Hallo zusammen, wie kann ich denn die Adressdaten für die monatliche Rechnungsstellung ändern?

Hola, alguien pudiera ayudarme por favor, hice la instalación del adobe para dos equipos en diferentes fechas en un lapso de un mes, se me hizo el cobro por cada una, ¿cómo puedo unificarlo? y sobre todo que pudiera cancelar un plan y pudiera recuperar mi pago. ¡Gracias!

Dear Support.    18 December i bought adobe education package for my daughter. When I log in to Adobe Cloud Desktop i can not work with adobe photoshop.  Adobe cloud tell me that i must buy it. I checked that amount money has been taken from my credit card. Please check it. The account is email removed-kglad>   Thank you. 

Dear All,I've assigned a new user license in order to use Adobe Acrobat DC. But when he click the creative cloud icon it complain cannot access online storage, also I think why he cannot request signature from his supervisor because the document cannot upload to cloud.I've re-installed the Adobe Acrobat DC but still got the same result, any idea how to fix this?Thanks in advance. Best Regards,  

Hi there, some folders synced in the CC libraries have disappeared mysteriously. All team members checked if we could find them in deleted items but unfortunately, they are not there. It is a big deal cause it's affecting a large piece of work in many departments. Could anyone please give us a hand?

Hello,Is it possible to use Adobe XD offline? We want to use it in our company but because of the security concerns we do not have the internet access. How to install the Adobe XD and  verificate the our lisans without internet accces? In your website has a statement  " There are exceptions for offline activation for enterprise customers only." Could you give detailed information about this situation?

Hello. I'm having issues with several users (but not all) not seeing their licensed apps in CC. I've tried removing the licenses and adding them again, also instructed the users to log out of CC and log in again. When I add a license to my account it works just fine. Anyone seen this issue before?

Hello,I am getting a fatal error message on intune - Fatal error during installation (0x80070643) when I try to push the Adobe Indesign msi. I have used the win32 deployment tool app to package the MSI file downloaded from the console cloud.  I have deployed to both of my devices and get the same error reporting. I have tempoarily disabled the firewall and antivirus whilst trying to re-push the app via intune.  Please advise me on this? I have attached relevant screenshot  Thank you.

We are having trouble with the CC libraries. They are gone, some of the CC libraries have disappeared and none of our team members are able to see the folders. We all checked in deleted items but isn't there and we don't know how this could happen. Can someone help us to get back those folders?