Questions

After the last update of the application, the following pop-up appears every time after launching:  How can I stop it?Thanks in advance.

Hello,I am working in Illustrator and downloaded an icon set (#2083553118) from Adobe Stock. When prompted to download it as a JPG or EPS/SVG vector file for Illustrator, I chose the vector file. However, when I open the file in Illustrator, the icon set is an image, not an editable vector file. I don’t want to trace the image, as the results are often not as good as the original.Is this normal? If not, how can I fix it?Thanks.

Hello allI would like the image dimensions in the Links panel to be listed in mm.Is this possible?I have changed the ruler settings to mm and checked that the Units and Increments are set to mm.But still the links panel listed as pixels. 

Hello, I am working on a project that contains variable data. I have a CSV setup with 5 text variables and an image link. When I run the import into illustrator everything works as it should on the art board, however the i can't get the data set name listed in the variables window to reflect the name of the field in the CSV "dataset". I have tried this with a quick XML, and it works, however all the data going to our graphics department real time is in CSV. Does anyone know if I have to call out the dataset name in the CSV differently from CSV, or bind it somehow?See images to show XML vs CSV import.Thanks in advance,Jason

I am currently using the beta Illustrator on the web (unable to download apps on the computer I am temporarily borrowing). I am trying to select colors for a brand but every time I click off a shape and back on to it the color has changed. I cannot visually see the difference but whether I enter a HEX code, RGB or CMYK values in the color window it will change when I click back on a box. For example, I set a shape to be #95B2CE but when I click back on the shape the color is now #95B3CD. The colors look the same, but I am creating a brand guidelines so if the same shape throughout the document is in different colors the brand guidelines are going to be useless. I was trying to reference colors on Pantone’s website but the Pantone color books don’t seem to be included in Illustrator Web, so I was copying the HEX from Pantone’s website to Illustrator but since Illustrator keeps changing the codes so I cannot properly tell which colors I am comparing. I tried entering the RGB and CMYK val

Hello, I've been using the smooth tool quick key ALT(OPTION)+N since the tool came out. I got a new computer with the same version of Illustrator as my other computer and now the quick key I was using is to make a straight line for the pencil. Is there any way to fix this??? I tried updating the shortcode but it says Option/alt can't be used as a shortcode. Thanks for your helpFelicia

When using the recolor tool, regardless of which swatch group I choose, it is not finding a close match, it is changing the colors to greyscale.  The document is CMYK color mode. This started doing this after the most recent update.  

I’ve downloaded Illustrator desktop and it doesn’t install, I’ve tried to run as administrator but when I do all it does is open creative cloud and doesn’t install. I’ve followed all the advice on here and in help but still nothing.  windows 11 pro version 25H2

hello everyone, James here, im trying to run an FC-7000MK2 is a legacy plotter and its driver or plugin software doesnt have native support for Apple Silicon or modem macOS on my M1 MacBook Air,, is parrallels desktop (windows) the best option? if anyone can help me with this issue I would really appreciate it.

I work with supplied files a lot and not infrequently will I get files like the screenshots. Version after version is placed on top of the old and end up hidden underneath white solids or in clipping masks. The issue is that these are all live type in the same fill. Are there any solutions to removing everything except what is visible? If possible I'd also like to maintain the live text I can see so that I can continue to make changes in the future.GPU PreviewOutline Preview 

When printing, the image is being reduced by 1-2%. Gone through the print/page setups and it’s all set for 100%. I’ve used 3 different printers, 2 other computers, updated all the print drivers, uninstalled/reinstalled Illustrator and got the same result. To check the printers, used a different program and got a perfect result. Any help will be greatly appreciated. 

Every time I click remove background it won't do it and says it's in high demand and to wait and try the prompt soon. Is anybody else experiencing this or is it just my computer? Is there something I can do?

I’m having a persistent issue with the Archivo font family in Illustrator 30.8.Archivo works correctly in Microsoft Word and InDesign, including all weights. InDesign identifies it as a System Font, but no physical path is shown. In Illustrator 30.8, Archivo is missing or behaves incorrectly, even in new files. Creative Cloud is fully updated, and Archivo has been removed/re-added through Adobe Fonts. Local/duplicate Archivo files and relevant font caches have been removed. Creative Cloud has also shown font conflict warnings for Archivo.At this point, the same font family works correctly in Word and InDesign on the same computer, but Illustrator still cannot use it properly.Has anyone encountered this specifically in Illustrator 30.x?Is there an Illustrator-specific font database, cache, preference file, or service that can be completely rebuilt without reinstalling Windows or continuing to remove/reinstall the font family?I’m looking for a reliable fix that will make Illustrator reco

Just updated to 29.8.1 and I can no longer copy and paste a vector direct from Illustrator into PowerPoint. I can normally just grab an illustration from Illustrator and copy/paste into PPT, but since the update it's pasting nothing. I'm on Windows 11 and have tried copying from different Illustrator files and also tried restarting computer but still the same. Perhaps someone could have a go and see if this is working for them or not. Thanks

 I’m experiencing a GPU detection issue in Adobe Illustrator 2026 version 30.7.0 on Windows 11.My GPU is an AMD Radeon RX 570 4GB, with the following configuration: GPU: AMD Radeon RX 570 Series VRAM: 4 GB AMD Driver: 31.0.21925.1001 AMD Adrenalin Driver: 23.19.25.01 Windows 11 Pro 25H2 WDDM 3.1 Direct3D DDI: 12 DirectX Feature Level: 12_0 OpenGL: 4.6 System RAM: 32 GB Windows and AMD Software detect the GPU correctly, and Adobe Photoshop 2026 also detects and uses the GPU normally.However, in Illustrator 30.7.0, GPU Performance is disabled and Preferences shows:Compatible GPU: Not AvailableThe Illustrator system report also shows:GPU Info: [empty]The AiSniffer log detects the RX 570 correctly, but reports:<RendererType>DirectXRenderer</RendererType><Name>Radeon RX 570 Series</Name><AdapterRAM>4095</AdapterRAM><DriverVersion>31.0.21925.1001</DriverVersion><EnableGPU>true</EnableGPU><DriverSupportsDirectX&g

I use Illustrator 30.7 on a Macbook Pro 2026. The library just freezes into an image and does not allow any interaction with its component. Due to this I'm unable to select assets such as colours from my library, hindering work. Adobe team please resolve this. This issue has been persisting for about more than a month atleast.

As of 3 days ago, Share for reivew from only illustrator not working. Indesign still functions as normal.I can update existing links, but not create new ones.Lastest ai, OS.I cna logged out of CC, rebooted, logged in several times.

Some previously activated/added Adobe Fonts are not loading in the font menu when Illustrator loads. The fonts appear to be available to add in the "Find More" tab. When clicking the add icon, the double arrow icon shows as if the font is installing, yet it never does install. I have taken the following actions: Restarted IllustratorUpdated IllustratorRestarted PCSigned out and back inOpened and quit and reopened the Adobe Creative Cloud app I am on Windows 11 with Illustrator 29.4

Just sharing another annoying thing about Illustrator. The solution was to delete this line of text and copy over a correctly sized string. I’m one version back because 30.7 created a nightmare of memory issues. I will not try to update until we move past 30.7, and even then, it will be with great trepidation, as I’ve lost entire days to nightmare issues that crop up with new updates.

Hello,The color shown in the image does not appear in the color palette, and it does not change when I try to modify it. 

Hello,I would like to make a design of a wall (containing some stairs), like this :I would like to put the design on this wall on an A4 page in landscape mode.The problem is :I need to have the exact length for each stair of the wall. I need to have this type of arrow to indicate the length of each stair.Does Illustrator is the best adobe tool in order to do that, and how to do it exactly (step by step) ?

Hi there I am assisting a client of ours with a GPU error that is being received whilst he is in Illustrator. He is one of the marketing designers for the company. The device specifications are: Dell Pro Max 16Intel(R) Core(TM) Ultra 7 265H64GB of ramIntel(R) Arc(TM) Pro 140T GPU (32GB)NVIDIA RTX PRO 1000 Blackwell Generation Laptop GPUWhilst using Illustrator he repeatedly receives the following error message, I have gone through the forum and tried all applicable fixes includingSetting the application settings within the Nvidia panel to use the high performance GPU.Updated the Intel Iris drivers.Updated the Nvidia drivers.Uninstalled and reinstalled Adobe Creative Cloud. (Used Revo uninstaller to ensure a clean removal).Attempted the registry fixes.None of them worked, The GPU is also not visible within the Adobe settings as per below,I am unsure as to how to resolve this issue as it is a brand new device. Any advice will be appreciated.

그냥 컨트롤 + s같은 단축키는 먹는데 컨트롤 + 쉬프트 + s와 같은 컨트롤, 쉬프트를 동시에 누르는 단축키가 안먹습니다. 

Is there any way to remove the GenAI creation fields from Illustrator’s home screen? It’s just in the way. It’s frustrating to now have to scroll past a massive AI box plus featured ads before I can properly see my recent files list. Either give me an option to hide AI and featured items or at least put them below my recents. They shouldn’t be taking up the screen like this.  

Illustrator 2026 (v30.7) pdfs save with missing text when layers are turned on. Works fine from earlier versions. It’s bizarre. Im also regualrly finding that the colour of certain blocks of text changes on my pdf, then when i reopen my illustrator file, the text now looks the wrong colour and is set to an unknown colour (shows grey with a question mark). I then have to re-set all the colours and check the whole file with a fine-toothed comb.