Questions

Lately Ive been having lag issues with Illustrator opening. It takes a few minutes - and when i cmd+opt+esc to see the tasks it always says “not responding.” It does eventually open, but wondering why this is happening? I keep looking for an update to the program, but its been 2 weeks now.

Suddenly the hand-tool (hand) is turned on and stuck. I pressed the space bar many times, but issue do not let go. Switching to other instruments does not work, but menus and hotkeys do. This behavior in Al, ID, I even installed the AI beta, everything is the same. All the latest versions.Demo:Hardware:MacBook Pro 2019Intel + AMDmacOS Sonoma 14.1.2 Did not help:- Reset settings- Uninstalling/installing Al via cloud- Reboot in Safe Mode, start AI and reboot again.- I found tips to disable mac OS dictation. But I don't have it enabled. Rebooting the computer temporarily helps, but then the problem returns.Contacted in the end to tech support. The support connected via a special program for remote access.In Activity monitor completed all processes where Adobe and Creative is mentioned. Started Cloud, then Al.And sort of clicked the space bar a lot and everything went ¯\_(ツ)_/¯It appeared again though. I opened the virtual keyboard, clicked the space bar and so far it began to wo

Occasionally I will have a file that all the links seem to get to this weird broken state of including massive amounts of clear space at the top of them and all their scales are wildly off. I have not be able to figure out what may be causing this. the links do not have this space in the files.  included 2 photos. one is the graphic prior to relinking it and the other is the skewed graphic after relinking.

I’ve been using Illustrator for well over-20 years and have never seen this issue at this intensity. Illustrator is freezing every 4–5 seconds, like clockwork, for about half a second. It’s rhythmic and continuous, and it’s now becoming difficult to work with.No other Adobe apps do this. No other program on my system does this. It is 100% Illustrator‑specific.I spent my entire Saturday trying to isolate the cause. Here’s what I’ve already done:•     Reset all Illustrator preferences•     Renamed/deleted Adobe cache folders (AppData → Roaming & Local)•     Checked mouse settings, polling rate, drivers•     Checked Windows registry scancode maps•     Disabled all overlays (Xbox Game Bar, NVIDIA, etc.)•     Toggled GPU Performance on/off•     Toggled Real-Time Drawing & Editing•     Toggled Pixel Preview, Overprint Preview, Smart Guides, Rulers / Reset Preferences •     Tested in blank documents and new files•     Disabled Creative Cloud sync features•     Checked for background p

Hi everyone,I’m facing severe performance issues with both Adobe Illustrator and Adobe InDesign on a very powerful workstation laptop. After extensive troubleshooting, the situation hasn’t improved at all, so I’m hoping someone here might help me understand what’s going on.System specifications•     Laptop: ASUS ProArt P16•     CPU: AMD Ryzen 9 (high‑end mobile workstation class)•     GPU: NVIDIA RTX 5070 Laptop GPU•     RAM: 64 GB•     Storage: 2 × 2 TB NVMe SSD•     OS: Windows 11 (fully updated)The machine is extremely fast in every other application, including 3D, CAD, GIS, and other heavy creative software.SymptomsBoth Illustrator and InDesign show extreme lag, even with very simple vector files. The issues include:•     Delayed UI response when zooming, panning, selecting, or moving objects•     Stuttering and slow redraws•     Lag even on empty or nearly empty documents•     Occasional multi‑second freezes•     Illustrator frequently shows this error:Resource usage (very abnorma

Can someone explain the results when the following is run on an Illustrator document with one text frame?var myDoc = app.activeDocument;var myTextFrame = myDoc.textFrames[0]myTextFrame.contents = "Lorem ipsum dolor sit amet\rLorem\tipsum\tdolor\tsit\tamet";alert(myTextFrame.words.length);alert(myTextFrame.lines[0].words.length);alert(myTextFrame.lines[1].words.length);for (l=0; l<2; l++){ concat = "#"; for (i=0; i<myTextFrame.lines[l].words.length; i++) { concat += myTextFrame.lines[l].words[i].contents; concat += "#"; } alert(concat);}1459#Lorem#ipsum#dolor#sit#amet##Lorem#Lorem#ipsum#ipsum#dolor#dolor#sit#sit#amet#Why does separating the words by tabs seem to duplicate all but the last word in the line?Is this a bug, and if not, what is the logic behind it?I believe I have the latest version of Illustrator downloaded via CC

This just started yesterday when I save SVG files: I get an error message saying that this file already exists at the target location, so it creates a new file with the same name, ending in -01. Whenever I edit any existing SVG file, whether in a desktop folder, iCloud, or in dropbox, it saves the edits as a new file.  I have uninstalled and reinstalled Illustrator. I have updated my mac software and restarted my computer. Nothing is working to stop this duplication from happening. I just want to save my edits without creating duplicate files! This does not happen when I save them as .ai files, but I use SVG files with a machine that doesn’t read .ai file. 

It's a little difficult to explain this properly, but whenever I try to move the Illustrator program window to another part of my screen, it instantly moves behind every other program window I have open. Even if I just move it a teeny tiny bit...boom... now it's behind all the programs I have open. It is very annoying and I can't find a solution anywhere. I dropped in "before and after" screenshots if they help at all. You can see the "Pathfinder" toolbar is still in front of the Chrome window so it's definitely a weird glitch. The issue doesn't happen with any other Adobe program either. I have updated to the latest vesion of AI a few times and still no luck. I have a 2021 Macbook Pro. Anyone have a solution? Thank you.

Hi, I get this error every time I try to save now, and after I try a second time Illustrator crashes. I have too much work on this file to start over again, does anyone have an idea of how I can fix this?

I open a file I’ve been working on, after I updated my Illustrator to 30.4 and it just quits. If I’ve made any changes it will ask if I want to save, doesn’t give me a chance to cancel and it quits. I get maybe 90 sec of work in and it quits.

I'm on the lookout for a simple script to sort an Illustrator artboard list alphabetically. (I don't need the artboards themselves rearranged on the canvas, just the order of the artboards in the list.)In the example (image) below, the artboard list reads:1. life-ring2. wheelchair-alt3. wheelchair4. information...30. blind-walkingThe desired result would be for the artboard list itself to be sorted to read:1. assistive-listening2. assistive-listening-telecoil3. blind-walking4. braille...30. wheelchair-altI've scoured the forums for solutions to this. The closest I could find is here: Sort artboards by name, but it doesn't seem to work in Illustrator CC. Also found this (How to sort objects alphabetically (inside of a layer)?), but it is layer-specific, not artboard.Thanks so much for any help!

Hi! I have been working with Adobe apps for years, and I think it is the time for Adobe Illustrator to change the “AI” file type to the new kind of type or extension.The reason is, the term “AI” is mostly related to the Artificial Intelligence technologies which are widely used today including Adobe apps today, but the problem is, we often found the misunderstanding since both “Artificial Intelligence” and “Adobe Illustrator” have similar abbreviations.I have the experience where I submitted my PDF file saved from Illustrator artwork to the client, and the client asks me, “What type of format you are using?” I used to say “AI” which refer to the Illustrator app, but now, everything changes. The client feel a lack of trust to me and tought that I am the using the instant AI (Artificial Intelligence) tool to make a vector artwork. It is hard for me to convince them that the artwork is pure build with my own work without AI online thing.You see, not all client understand the technical ter

I am using adobe illustrator 30.3 (latest version) on Windows 11, version 25H2. My issue is with selection and drag with mouse. As soon as I Lauch the application and try with selection and move it works but after one or two operations it stops working and object selection and drag does not work. some keys like space bar also stops working. I did all trouble shooting as suggested by help and support, but the issue remains same. I reinstalled the illustrator after uninstalling but that also did not work, I tried with fresh document and with a simple text but the same thing happens for text also. I am not able to select and move the text with mouse. kindly guide me.

 Join Us for a Group Discussion on GenText We’re excited to invite you to an open discussion on GenText, now available in Illustrator Beta 30.6.27. GenText brings a suite of text workflows directly into Illustrator, helping you create and refine copy without leaving your canvas.What can GenText do?Rewrite: Generate headlines, taglines, or body copy from a prompt Fit Text: Adjust copy to fit your frame automatically Proofread: Fix grammar, spelling, and punctuation in one click Translate: Translate text into another language (with automatic Adobe Fonts support for missing fonts)How to try it outInstall and Open Illustrator Beta 30.6.27 Select a text frame on your canvas Open the Rewrite/GenText panel Try out the different capabilities on your own content Group Discussion DetailsDate: 28 May 2026Time: 8-9 am PST, 11 am -12 pm EST, 10-11 am CST, 4-5 pm GMT, 8:30-9:30 pm ISTRegistration Link: https://events.teams.microsoft.com/event/696c604d-559b-4fa3-a824-d432ede99eda@fa7b1b5a-7b34-4387-9

   this image is ai generated can i edit this file in latest illustrator which seprates every part and i cant replace or edit that part like…. is it possible? 

“we cannot find your error”“Illustrator has to be closed because of an error. You can’t use Illustrator at this moment. Go to Support with reference code 224.”Does anyone know how to fix this? Thank you!

Hi everyone,I’m pretty new to Illustrator, so sorry if this is a basic question 😅I’ve noticed that sometimes when I scale or resize shapes (especially after copying or grouping them), they don’t behave the way I expect—like strokes getting thicker, or shapes slightly changing proportions.I’m not sure if this is something I’m doing wrong, or if there’s a setting I should be using (like “Scale Strokes & Effects” or something like that).Could someone explain what’s actually happening here in simple terms? I want to understand the correct way to resize objects without messing up the design.Thanks a lot in advance 🙏 

None of my Adobe Illustrator files will open and I have recieved this error that says “Can’t open the Illustration. The file is locked or in use. ID: -54 I tried everything, I restarted my laptop, I tried opening files on Adobe InDesign which worked perfectly but somehow it does not open in Illustrator.

Turntable is missing from Adobe Illustrator yet in the home screen, it literally shows a promo/tour of the Turntable feature. 

Like in the revence image here: 

I’ve found the same problem happening to other people in forums, but the reply was always to change something in the document-raster-effects-settings, which changes nothing in my document. Is there another way to prevent it?My settings:background: transparentadd: 254mmThank you in advance!!

I tried using the new lock artboard feature because I wanted to paste an item in place on just one of my artboards. So, I clicked the lock icon next to all of the artboards I wanted to lock in the artboards panel. The problem is-- when I deselected the lock icons for all of the artboards, they remained locked. I can’t get at those artboards anymore! Help!

Same problem here in Illustrator. Has anyone found any solutions?