Questions

Bonjour,j ai un problème de synchronisation entre lightroom et portfolio. Lorsque j'ajoute de nouvelles photos dans mes collections synchronisées et que je veux mettre à jour mon portfolio, je vais sur la page du portfolio (en lien avec une collection lightroom) je choisis l'option" réinitialiser à partir de lightroom", la réinitialisation semble se faire mais au final aucune nouvelle photo n'est chargée. Les nouvelles photos sont pourtant sur le web, bien synchronisées... merci de votre aide

I create a website in portfolio ad I have two problems: 1) I add a new page and i choose Lightroom Collection. I then choose a collection that is still synchronized. I can use this page because I can point it as a link on another page. But why I don't see it in the list of pages?2) If I later add another photo to the collection it does not sync with portfolio and I do not see it on the web page that calls that collectionThe photos are perfectly synchronized with Lightroom Web. Why do not they synchronize with Portfolio? I tried:- disconnect and reconnect Lightroom Classic from my Adobe account- clear the browser cache- delete entire site e restart from scratch I am on Windows 11 and the Lightroom Classic version is 14.2 Build 202502071718-3869eef7Thanks in advance for any help you can give mePaolo

I would like to be able to lock photos from being edited further and/or deleted in shared albums. As well as a way to locate duplicate images in Lightroom CC.

Copying one setting from a settings category now causes all settings within that category which were not copied to reset to default value upon pasting.  For instance, if I have a handful of images with various configurations set under “Light”, and I choose to copy only the “Contrast” setting from that category and paste it to the other images, it will copy the contrast setting successfully but zero out all other settings under the “Light” category.  This is new behavior, as I have been able to copy and paste contrast additively without it resetting all the other sliders under “Light” up until now. v9.520260728-0500-db8bf00Windows 11

You used to be able to use ctrl + scroll when editing masks to zoom in and out.  As of 9.3.1, the zoom shortcut was changed to alt+scroll (and I was never notified, I had to experiment to find this).  And, neither the new alt + scroll or the legacy ctrl + scroll combination allow zooming with masks open.  Having to open the zoom selector in the bottom right hand corner makes things so much slower, which is why I’m reporting it as a bug since I assume this is unintended. v9.520260728-0500-db8bf00Windows 11

I updated to 9.3.1 today and now when I have the masks panel open I can no longer use alt+scroll to zoom (this was ctrl+zoom up until this version, no idea why they decided to change it without telling anyone but I figured out it is now alt from experimentation).  I now have to switch to the edit or crop panel etc in order to scroll zoom, which really slows things down.  Why make the user experience slower and less cohesive?  Am I not giving you enough of my money?

Hi! The RAW files I've shot with my new Canon R5 Mark II don't open on the cloud-based Lightroom (my favorite lightroom app). I've already installed the newest MacOS Sequoia (15.3.1) and restarted my macbook and lightroom app. When I try to open a file I see the image attached under this message. I really hope somebody can help me. Thanks in advance! 

I have just migrated my desktop lightroom classic catalogue to lightroom cloud and think I've made a big mistake. I've lost the album and referencing system for the photos remaining on the desktop. Is there a fix for this please? I have managed with collections and folders on the desktop with Lightroom Classic for over 10 years, and never had significant issues apart from speed with large catalogues. I have now take the plunge and gone to lightroom on the cloud thinking that everything would be synced across all devices, but now see that only the folder view remains on the desktop, and this does not replicate the cloud view of albums (previously collections) . It is also taking an inordinate amount of time doing the first sync . I have a fairly high spec desktop but it is going at a snails pace. Is there a work round for replicating the album structure from cloud to device without having to re- download everything that has been uploaded? Any ideas please? Or is there a good manual avai

Hello, I have a question about a Lightroom subscription refund.My Lightroom subscription was automatically renewed because I forgot to cancel it before the next billing period. The payment was charged two days ago, and I cancelled the subscription on the same day after noticing the charge.I understand that refunds are usually only available within 14 days of the initial purchase, but I wanted to ask if there is any possibility of getting a refund for this renewal payment as a one-time exception.Has anyone had a similar situation, or does anyone know if Adobe support can help with this kind of request?Thank you for your help.

I have some presets that I'd like to load into Lightroom mobile, but it seems impossible for me to do that, is there a specific feature in the app that I have to use?

After the latest update last night, lightroom ipad freezes when pasting copied settings to a number of photos. When exporting hundreds of photos the screen freezes- ipad mini 7th gen a17 pro 

I also want to know how to pay for the service 

Is it possible to go back to the old version. The way the albums are presented is terrible. Samsung tablet S9.Is it also possible to set the sorting to oldest first when you open the folder?

My old  Dell computer died but I have rescued the hard drive (D) and all of the files on the C drive. I now have a new super duper computer. I have installed lightroom and photoshop on it. What I would like to do is transfer the old lightroom catalogue and all of the thousands of photos I have on the old hard drive onto the new computer. My photos were stored in well organised file structure, year then month and that structure is on the old hard drive. I know I could just copy all of the files across and then import them into my new catalogue, but I’m not sure this would mean I lose my edits? and I wonder if there is a better way. For ease of reference, my computer calls the old hard drive the F drive and the new computer has a massive D drive where I want all the photos to go. I’m not a novice but I’m not a teccy so hopefully a solution is easy to understand and implement.

After updating to Lightroom 9.5 - the crop now seems to pan and zoom in/out as I adjust the crop borders.I find it easier to adjust the crop borders when I can see the full picture. That way I can see what’s just inside the border and what’s just outside. Is there an option to turn this off?Thanks

I like to switch the default Samsung Expert Raw profile out for Adobe Color or Adobe Landscape, which has been working fine on S22U and my new S26U 24mpix files.  The Samsung profile works properly at both resolutions, but all of the Adobe standard ones do not on 50mpix dng.

My Lightroom cloud contains no photos, Adobe Express assets are empty, yet my account still shows 13.3 GB used out of 22 GB. Can you confirm what is consuming the storage on the backend?I mainly used LrC. Only use Lightroom to sync my mobile pictures to LrC. I delete ALL photos monthly since Ihave them backed up in my NAS.I had clicked the “Delete Lightroom Library” twice. Nothing happens.I chat with a representative two days ago. I got a case #. It was closed without resolution.HELP!

auto AI masking makes my app crashe

I am working on a Hyperlapse in Lightroom Mobile on my iPad Pro and I have my main photo edited how I would like it to look so when I copied the settings and then pasted them to the next photo, the one with the pasted settings doesn't look as vibrant as the "main" photo. I made sure to select all the boxes on the settings page that I wanted to be pasted onto the next image or images and it just doesn't look like the original at all. What would be causing this to happen? I will say at first I noticed I everything checked except masking. So I checked that box then attempted another copy and paste thinking the masking being selected this time would fix that and it didn't really change anything. I saw very little difference. Thoughts?

när jag redigerar så blinkar det häftigt, som ett lysrör som håller på att gå sönder.

I recently took some photos and when I got home I went to download my photos via Bluetooth from my canon r6 ll and it came up with an error said it couldn’t connect with Lightroom. I have not had issues with this in the past. I will attach the error message. Any suggestions.  

When importing pictures exported from Apple Photos, in some cases the longitude values have a sign error where East changes to West.   Photos which were captured in Washington are shifted to an obscure rice field in China.  I am uploading an example photo which shows this behavior.  The longitude of the actual location captured with my iPhone was 122° 48' 12.072" W.  Upon uploading this file into Lr, the longitude changes to 122° 48' 12.072" E.  West changed to East.  Is this a bug?

Hi, for the past few days I've been having a very annoying problem with the image.canon service connecting to the Lightroom cloud service to send photos from image.canon directly to Lightroom... Now it's impossible to connect to the Adobe server... What on earth is going on?I've attached a screenshot of the problem... I understand it's more of an Adobe issue than a Canon one... Please help.

I'm using Lightroom Desktop (Cloud version) 9.4.1 on Windows 10.I'm having an issue where only some videos export incorrectly. The exported MP4 ends up being only 0–3 seconds long, even though the original video is much longer.Here's what I've verified: The affected videos play completely inside Lightroom Desktop. The same videos export correctly from Lightroom Web. Other videos from the same camera export normally in Lightroom Desktop. All videos were recorded with a Nikon D3400 (MP4). Clearing the Lightroom cache did not fix the issue. Duplicating the video in Lightroom and exporting the duplicate also fails. The videos don't have any special edits or trimming applied. Has anyone experienced this issue or found a solution? Is this a known bug in Lightroom Desktop for Windows?Any help would be appreciated. Thanks!