Questions

Why will Adobe Premiere Elements 14 NOT accept video MP4 File recorded on moto g9 plus phone. Error Message reads: "The importer repoted a generic error."

I changed the default setting of "scale to frame size" and I have changed it back but the clips are still going into the timeline at the wrong size. I am having to right click every clip and select scale to frame size every time I add something to the timeline. I have tried restoring the default preferences with the Alt key and I have tried restarting the program and those don't help. Bottom Line: When I open the Edit>Preferences dialog box, there is a check mark by Scale to frame size but it just doesn't happen when I add clips to the timeline.

Hi, I have had my Macbook Pro 2019 for about 1.5 months now and I have been starting to mess around with video editing for personal/school use. My Mac seems to get hot very quickly even just working on very short clips when rendering. Is it normal to see the CPU exceed 210°F while rendering a short clip and use over 1,000% CPU power (6-core system)? I am coming from a Macbook Pro 2014, so I don't know a lot about how hyperthreading and video editing works especially with a seconds graphics card. Are there any ways to best optimize Adobe Premiere Pro for the Mac? I am not planning on doing anything intense really, I just want to understand more about what to expect with my new Macbook Pro and why it seems like it takes a lot of power just to do short video editing.

I have version 15, it has always worked well, but it hasn't worked for a few weeks!When I try to start it, it starts spinning and doesn't go any further.I tried to uninstall and install again but the problem remains !!!I would appreciate some suggestions, thanks.

I am new to Elements Organizer and am setting up my folder structure for working with videos. Until now I’ve been using the default Windows “Videos” folder for all of my video files. I would like to create a new folder called “Video Projects” for storing files edited in Premiere Elements. In my testing so far, I’ve created the new “Video Projects” folder placing it at the same level as the “Videos” folder.  When I open PSE Organizer and display the Folder tree, I see five main folders: Pictures, Videos, This PC, Network, Offline Media. In order to access my new folder, I have to dig down several levels into the “This PC” folder. Is it possible to display my new “Video Projects” folder so it is visible at the same level as the five folders that currently auto display when I open Organizer?

I can't use this program because everytime i try adding a video file to edit, it says my computer needs to be able to convert HEVC and HEIF. So i went and made sure they were downloaded and they are. Also deleted my data cache like it asked me to and restarted. still nothing. can anyone help because i'm about to ask for a refund. Plus I'm disappointed I haven't been able to get help from adobe. very frustrating 

I bought a Premiere Elements 15 half a year ago, buying a GoPro Hero camera 6 some of my videos can not be edited, the program does not support h.265 HEVC 😞 Does the new version 2018 already contain this?Thank you

I have used Pinnacle editing software many years.I went to Mac Mini and their software does not work on Mac. So I tried Premier Elements.I feel like it is program designed for first time users only, not a Lite versionof the Pro.I can't even find a way to import a lower third graphic I made to use as an overlay as a name banner.I feel sad I spent money on this program.

Hello. I am Olof fråm Sweden. I have uses for exempel Open shot on my computer and it works fine. But yeasterday I installed Adobe Premiere Elements 2021 and it does not work.1/ When I start the program in the Expert mode, and I put a video-clip ( mp4-format)on the timeline. Than when I start the video on the timeline, the sound it good but the motion picture looks very bad. It is ribbons all over  the display. It looks as if the screen is damaged.My computer has a new I7-processor with 16 gb Ram. I have Windows 10 home version 20HOS version: 19042.1083. What can I do?  ( I tried to install the program on a 8 years old I5, Hp laptop.   The program seems to work there. But I could not upgrade to verson 2021.01 either)(2/ Also I could not upgrade to version 2021.01 which I wrote about in another post(thread)Regards Olof  in Sweden

How do I save a vertical format video without black bars? i want to use the videos for instagram ...

Hello, I am using Premier Element 2021. After editing a projet for a few times, the video and audio no longer match. For exemple the audio of a different clip start running with the video of another clip. What can I do ? Thank you!

Hi,  I've recently shot some footage on my GoPro Hero 9 black in both 4k 30fps and 4k 60fps. When I try to import all the footage into Premiere Elements, it only imports the 30fps files and not the 60fps ones. It says "file not supported or missing a codec" Does anyone know how I can import them? Or if not is there a way to export the 30fps footage as 60fps once I've finished? Thanks in advance

I am on iMac with Big Sur and newly installed premier elements 2021.  I have extensive background in video but have chosen to transition to amateur product since I have retired.  I am having many problems.  These are just a few: Playhead doesn't start and stop by depressing the space key or the play/pause key.Playback does not include play of the video even though it is in the timeline.Software freezes during render and will not progressSoftware freezes up and will not progress while simply attempting to add a title to the timeline. I have worked several hours trying to produce a 1-minute video as my first project with this new software and I still can't make it come together.  Formerly, I have produced thousands of hours of video projects using Premiere Pro..  It is more than maddening. Any ideas as to how to proceed?  If you guys had paid phone support, I would pay for help. 

Hello. I have worked with OpenShot and it works fine om my computer. But now I have installed Adobe Premiere Elements 2021 and I got a lof of problems.1/ Could not upgrade to version 2021.1Error messages: UpdateconflictErrorcode 1312/It is difficult to use Premiere Elments because it very  often prompts you to upgrade.But it is not possible to upgrade  What can I do?Regards Olofin Sweden 

 Hello,Running PE21. I can not select hardware acceleration using the GTX 1060 6GB of my system. The option stays greyed out. Tried driver versions: 399.24 - 416.94 - 425.31 - 461.40 - 466.27 - and the latest studio driver from nvidia. The option does not unlock. PE21 20210127 223C:\Program Files\Adobe\Adobe Premiere Elements 2021>GPUSniffer.exeGPUSniffer testing 254Initializing GPU Tech:Try CUDA: 1Try OpenCL: 1Try Metal: 1Try Vulkan: 1KernelLoadAction: 0UseOpenGLContext: 0000000000000000UseDeviceContext: 0000000000000000UseD3D11Context: 0000000000000000CUDA system device count: 1Found CUDA device index: 0 Name: GeForce GTX 1060No capability restrictions detected - adding device to listOpenCL system device count: 1Found OpenCL device Name: GeForce GTX 1060 supportsSSG: 0Skipping nVidia OpenCL deviceFinished gpu initialization in 0 ms--- OpenGL Info ---Vendor: NVIDIA CorporationRenderer: GeForce GTX 1060/PCIe/SSE2OpenGL Version: 2.1.2 NVIDIA 461.40 27.21.14.6140GLSL Version: 1.20 NVI

Bonjour,Je possede un MacBook Pro Big sur et M1J'ai acheté Adobe Premiere Pro 2021 mis à jour Version 19.0 (20210127-daily-2235820)Pendant le montage, peut-on écouter le son sur un casque et non pas sur les hauts parleurs.( je ne veux pas déranger les voisins proches ).L' écoute de musique ou de films hors Premiere Elements se fait bien sur le casqueD'avance Merci 

I have a video that is one hour long. I want to select a part that starts at 15 min, 12 seconds and ends at 24 min and 34 seconds. I then want to export that part so that I have a new video that is 9 min and 22 seconds long.I actually want to do this at various parts of the video so that I have short parts of the original that I can play individually or all together.Can anyone point me to a video or paper that tells me how to do this?Thanks.

  every time I export a movie, regardless of resolution, frame and length, the following information is displayed: error compiling the file. Unknown error. I have a lot of disk space. The problem has been appearing for several days. Please help.

GPU Accelerated Rendering & Hardware Encoding/Decoding (adobe.com)   When I was using AP2020 I was able to use hardware-encoding option then exporting my clips. Some time ago I switched to AP2021 and that option is not available. It says that “hardware-encoding option is unavailable” however I haven’t made any changed to my hardware.   My Intel GPU enabled  and visible in Task Manager.   Any ideas how to fix it?    

I bought the discs and used it for years on a windows 7 pro machine.  Uninstalled (it had recently stopped working message was driver errors).  Got new machine HP Fury with windows 10 pro.  It installs fine and the left sided menu works great ref files etc but starting new project just does not complete.  I tested the Mac version on my old MacAir  (never used it before on it) and it installed perfectly so could use it on that but prefer on new machine. Not tried uninstalling and re installing yet as I wonder if there is something basic I am missing here.  Help much appreciated.

I'm using PE 14 and have a 1920x1080 project.If I export using the setting "HD 1080" 1920x1080 with Format: "MP4 - H.264" I get a nice mp4. But this video is not playing on my iPad with iOS 14. What is the best export setting to obtain the quality of the project and get a video file, that is playing in iOS?

I set up the project using PAL and 1080 plus 5.1 audio. All goes well until I try to adjust the volume of the audio at which stage the program just hangs also without saving. I am using Premier Elements 15

I am using Adobe Premier Elements 2020. I created a new project, added video clips and created clip markers at key points.  I then saved the project.  When I reopened the project, all of the clip markers were gone.  The markers were of the type "unnumbered."  I also created several time line markers.  These markers were preserved.  I am an occassional user opf Premier Elements.  But I have created projects in the past with clip markers and the markers were always preserved after closing and opening the project.  I am absolutely certain that I saved my project after creating the clip markers.  There was an extensive amount of time involved in creating them. Does anyone have any idea what could have happened to the clip markers?   ThanksDave

Hello, today I updated Premiere Elements 2020 to Version 18.0 (202001207-daily.2234367)After this update, the resolution is wrong, because it is far too low.Nowhere can I find the settings, to change this.  The font also seems to be wrong.  Micha   

I've a short video clip with radio music in the background.I want to add the full track, that I have as mp3, to extend the playing over the next clips in the timeline.Is there a simple way or mechanism to synchronize the full music track in soundtrack with the background music in the video to prevent annoying echos?