Questions

I haven't used my software in a couple of months, but now I can't hear audio inside the Adobe software.  When I play clips in media player everything is fine, but the same clips in Premiere Elements you can't hear the audio.  I exported a video I'm working on and that video, in media player has audio...what gives?!?

Hardware meets the Adobe specifications and I recently installed another 16GB of RAM as I was informed that this would stop the 'stuttering' in the preview window. Well, it is still happening so can someone please point me in the right direction as to how I can avoid the stuttering? The GoPro files are 4K and range from 60fps to 30fps.Many thanks

Just got Premiere Elements 2024 and when I try to export to an mp4 file the video is black no matter what format I choose for computer or tv 4k or HD. 

I just started using Premiere Elements 2024, and for a few videos I was using the unsharp mask filter.  I had a few weeks break from my video editing and when I returned to the program I couldn't find unsharp mask, only "sharpen".  Where is unsharp mask in the filter menu. Did Adobe take it out, or am I just failing to see the settings?Thanks for answer

My Premiere Elements 2023 suddenly won't start. I have restated my computer (mac - iMac 2021 MacOS Ventura 13.6.3) and uninstalled Premiere Elements and reinstalled Premiere Elements but haven't gotten the option to type in my serial number again. It still don’t start the video editor. But my photoshop elements still works and start as usual.

I'm running Premiere Elements 2024 on an iMac, Advanced editing mode.  I put a music clip on the music track, specifically a clip that I have in my music library on my computer, not one of the stock clips within the Premiere Elements application.  I wanted to shorten the length of the clip, so the first thing I tried is using the trim handle at the end of the clip and pushing it to the left, just as if I was trimming a video clip.  Bad idea.  Premiere Elements made a remix of the clip to keep it from ending abruptly, just like it does when changing the length of one of its stock clips.  The music was then absolutely atrocious.  To get around it, I undid the trim, then made a cut at the point where I wanted the music to end, and deleted the tail end of the clip, even though it was a very abrupt ending.  I added a fade-out to soften the blow a bit. Is there a way to turn off the auto remix feature, so I can just trim the music clip like any ot

I can't drag and drop files in I try to play the clip after adding it and it shows a black screen. I even have the issue of it not closing when I exit the program.Yesterday no issue no new hardware or software installed untill I did the usuall update everything and reinstall still the same. below is the list of things already tried.Driver updatesuninstall all adobe and reinstall.checked settings rebooted multiple times 

Using 2024. I have no problems with photoshop elements, but premiere sticks to the edge of the screen. See the linked video.

I know that premiere elements is a hobby product. But how can a product dubbed '2024' not support HEVC/H.265 export or GPU supported export? And since the export is so relatively slow, queued export would also be a nice feature. Currently I export in a high bitrate h.264 and then use handbrake with my GPU to encode to h.265. You can do better adobe. 🙂 

I apologize for this newbie question.Using PE 2023, I want to zoom-in slightly on my video frame and hold that frame position in order to simply eliminate unwanted aspects that appear on the borders of my original frame throughout the clip.  I tried creating a focus frame to eliminate the unwanted aspects, but it appears that the zoom continues to change as the clip plays so that I end up with a frame that's zoomed-in too much.  I want to keep the zoom (border position) static throughout the clip, thus simply reducing the original frame border. Any help is appreciated.

I have PE 18 and have used  earlier PE a lot but never had this problem.  I start to record narration and it either immediately stops or does so between 1 and 5 seconds later.  I have a new HP Pavilion computer with 250+ GB free.Thanks for any help.....Richard

Premeire Elements 2020 MacBook Air 2015 also new Mac Mini 2023No SoundTYried ALL combinations and Permutations 

I'm using Premiere Elements 2024 on an iMac.  I want to remove the background in a clip so I can then take a still photo of a green screen and put it on a video track behind the subject that remained after the background removal.  Then I can apply Videomerge on the green screen and use a new background on another clip.  Can the background of a clip be removed?  To replace the background, am I doing it the long way as described above?  In other words, is there a way to replace a background without using a green screen intermediate step as I described above?

Hi, I am making a project using Premiere Elements 2021 which I purchased on July 10, 2021.  For some reason, everytime I open the program, the following pop up appears asking me to sign in.  I follow the instructions by entering the serial number I received when I purchased the product, which I accessed from my account. After doing this, the pop up dissappears, and I'm able to run the program like normal.  But unfortunately, when I edit a project, the watermark that says "created using Premiere Elements trial version" still appears on the display screen as shown below.  I have tried a couple of suggestions I found saying to deleting rendered files and re-render the project, as well as cleaning media cache files.  Neither of these solutions seem to work.  I am hoping I can get another solution to get rid of the watermark.  It shouldn't be showing up after I put in the serial number.  And the pop up prompting me to enter my serial number shouldn't

After installing the program all worked well including the Chroma Key. The following morning suddenly many key functions disapeared from the available selections of functions. Maybe due to an update of the software that was done at night. I reinstalled the purchased version and the function did not come back. I had to go back and use the 2022 version that I had earlier,I am using windows 11 PC and curently not using the 2024.Emailed support and they asked for the serial number, which I sent back a few days ago. Hope to get a solution soon.Attached are a couple of screenshots shwing what is availablke in version 2022 and what is available in version 2024. If anyone had a similar problem and solved it I would like to do get advice. 

Howdy!I built a custom gaming PC, and I am surprised to see that playback in Adobe Premiere Elements is choppy on my PC.  It started off smooth when I was editing a small project, but when I got up to about 6 minutes worth of small video clips (a few seconds each), I couldn't play the video back for more than 5 seconds before it started chopping / lagging very bad.  The video clips are 1080p 60fps shots from my GoPro.  My PC specs are below.  Additionally, the playback video quality is poor.  I've tried the playback quality setting on auto and high - no difference.  Does anyone know if I can tweak some settings or anything else to fix these issues?Motherboard: ASUS ROG STRIX Z270ECPU: Intel 7th Gen i7-7700KCPU Cooler: Cooler Master Hyper 212 EVOGPU: Gigabyte GTX 1080 8GB G1 Gaming EditionRAM: Corsair Vengeance 16GB DDR4 DRAM 3000MHzHard Drive (apps): Samsung 850 EVO 1TB SSDHard Drive (storage): WD Black 1TB 7200RPMPower Supply: EVGA SuperNOVA 650 G1, 80+ G

I purchased Adobe Premiere Elements 2023 this year, and have made all of my projects using this program.Earlier this month, the program stopped opening the project files I made since purchasing this program.Program gets stuck at 100% while attempting to load my project files.Able to select the "Cancel" button, but unable to use the program menus/window, or even close the program, (because it has crashed.)Only able to close the program using "Task Manager". Things I have tried without results:-Clearing temp folder-Restarting the computer-Uninstalling and reinstalling the software-Unchecking Edit>Preferences>general and uncheck Hardware and GPU accelerations.-Copy and pasting project file to desktop, (as well as other folders,) and opening from there.-Updating graphics card driver SYSTEM INFO:GRAPHICS CARD: NVIDIA GeForce RTX 3060 TiRAM: 32 GBPROCESSOR: 12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz Since this happened, I have thrown together a few quick sample project

When I click Export And Share, the video vanishes. It says it went to YouTube, but it didn't. I want it to go to MY account on YouTube. That is the whole point of the exercise. Make a video, post it to MY account on YouTube. HELP!!  

I am using Premiere Elements 2024 on an iMac.  I put the main video and audio on track 1.  I put another clip with a green screen on video track 2, and did a video merge to remove the green.  This worked perfectly.  The problem was, the effect was too large in relation to the main video.  I selected the added clip, and used the resize handles to reduce the size of it.  There were black borders (letterbox?) visible at the top and bottom of the added clip that were now visible in the video, a result of the sizing down.  Is there a way to get rid of these borders?

I am running Premiere Elements 2024 for the first time. I put together a little three-minute Christmas video of the family.  On the desktop there's a file called "2023_Christmas_.prel" and the corresponding mp4 file. When I click on the "prel" file and go into the program, a bunch of folders appear on my desktop:  -- Adobe Premiere Elements Audio Previews-- Adobe Premiere Elements Captured Audio-- Adobe Premiere Elements Captured Video-- Adobe Premiere Elements Video Previews-- Encoded Files-- Layouts Most of those folders are empty.  There is a file in "Layouts". I have attached a Screen Save of the relevant section of my desktop. I am running Windows 11 Home on a fairly new Dell XPS 8950 Desktop computer. Am I doing something wrong?   Should those folders be somewhere else?   

I've been running into this problem when shooting MOV files on my Apple iPhone 12 Pro Max:I shoot videos with "4K at 60 fps (High Efficiency).  When I bring them over to my Windows 11 laptop they show up as MOV files with 3840 x 2160 resolution at 59.85 fps.  When I go to play the videos with Windows Media Player, it plays the audio but no video.  Same problem when I bring any of the MOV files over to Premiere Elements and try to edit them.  Also, if I lower the framerate to 30 fps or 24 fps, it's the same problem - no video, only audio. The only way I can play the MOV files on my laptop are with the VLC Media Player, it seems.Do I need to update a codec or something?  What do I need to do to edit/view these MOV files on my Windows laptop?  

FB considers I do not have the right to use music I acquired in the Adobe Premiere Elements 2021 bundle so they muted my Video. I am far from being a legal expert but I believe it is quite clear that I can make free use of anything created and built out of Premiere Elements. How do I add the appropriate credentials for the Premiere Elements music to my video to avoid copyright inconveniences on social networks? Kind regards,Tone

Buon giorno, non riesco ad importare file con estensione HEVC (File GoPro), qualcuno potrebbe aiutarmi?Grazie 1000Silvio

Hello,   My 9-year old Win 10 laptop is showing its age, and I will probably have to buy a new machine in 2024.  My current laptop has an integrated DVD writer drive, and I use Adobe Premiere Elements 15 to create DVD videos watchable on my Panasonic DVD player/recorder.My options for a new PC are very limited if I require an integrated DVD writer, as opposed to using an external USB DVD writer. So my question is:Does anyone have experience of creating video DVDs from Adobe Premiere using an external (USB) DVD writer?  In theory, an external DVD drive should work just as well as an on-board drive, but I want to make sure that there aren't any unexpected problems with DVD creation from PE 15.Finally, the new PC will be a Win 11 PC.  Will I still be able to use my current Premiere Elements 15 software under Win 11, or will I have to buy a newer version?Any feedback will be most appreciated. 

Certain project files (.prel) make my computer lock up. They don't have anything in them that isn't in any other .prel files I've made. Is there a size limit for projects? My drivers are up-to-date, so I don't think that is the issue. Is there any way to "repair" these types of files? Any help will be appreciated.