Questions

Hello guys, Does anyone has a solution for a Blanck Screen, for Adobe Substance Designer?I deleted it and re-installed it many times, yet the same issue persists. The system operator is Monterey, MacBook Pro. Any suggestions will be deepy appreciate it. Best,C.S.

Hello everyone!  My name is Jeanette Mathews - I'm the product manager for both Adobe Dimension and Substance 3D Stager.  Placing graphics quickly onto models has been a core capability in both of these tools.  When we launched Stager there was a ton of changes in our rendering and material technology, which caused the quality of decals placed on models to go down significantly compared to what had been avialable in Dimension.   Unfortunately, it took a long time before we were able to address these issues.  We sincerely apologize for the impact to your work in the mean time. Improvements to Stagers decaling quality were completed over the summer and are included in Substance 3D Stager 2.1.1.  Here are some screenshots comparing Dimension and Stager.      We hope that these improvements make using the decal and image placement in Stager better.  As you can see the final results are actually better than Dimension was in some cases. &nbs

Is there a need for a book for Adobe Stager similar to the "Adobe Classroom in A Book: Adobe Dimension"? Granted for many folks here on the community page, maybe not, but your 'gut' feeling of people you know or work with that have an interest. How about you educators, do you see a need for such a book in your curriculum? Would really appreciate reader's responding to this query...thank you ahead of time for taking time to respond. 

現在体験版のStagerを利用しているのですがレンダリング設定項目の一つ「Resolution」が表示されていないのですがどうすれば使用できるようになるのでしょうか？体験版の機能制限なのかあるいはアップデートの過程で削除されたのかお教え頂けると幸いです。

Is there a specific date to fully support Apple M1 and M2 processors?

I have a new issue that's popped up in recent weeks with Stager. After I'd worked on a file for some time, it seems to become corrupted. I can open the file but none of the scene objects show in the panel including cameras, mobiles, and lights. It's almost impossible to work on the file. It seems to happen to all of my files at once... I save several versions as I work and when I try to go back to a previous version, it has the same issue. Here's a screenshot of what my panels for scene, actions, and properties looks like - it's just blank. https://share.getcloudapp.com/d5unAeRW I also can't render and I believe that's because it can't find a camera or the current viewport. The button to render is disabled.I can't be the only one have this issue. Hoping someone has figured it out.I have tried opening from my local drive and reinstalling the app.Any other ideas? Mac Monterey, files stored on google drive.  

I've been provided a group of .X_T files that I'm to modify in Substance. I've looked online and could only find that Seimens' ParaSolid software can open such files. Is anyone here aware of a workaround to open .X_T files? Thank you for your help.

rendering is 30.5566% done, ~ 6.2944 seconds remain[core] gbl Info 714316ms>Dirtying the pinned snapshotRender task update 20 lantern_engine event: 1 status: WORKING progress: 0.28 secondsRemaining 6.3Render task update 20 lantern_engine event: 1 status: WORKING progress: 0.28 secondsRemaining 6.3[core] gbl Info 714725ms>Lantern SYNC callback: Callback #27; 112 iterations completed rendering is 34.3184% done, ~ 6.08454 seconds remain[core] gbl Info 714726ms>Dirtying the pinned snapshotRender task update 20 lantern_engine event: 1 status: WORKING progress: 0.31 secondsRemaining 6.1Render task update 20 lantern_engine event: 1 status: WORKING progress: 0.31 secondsRemaining 6.1[core] gbl Info 715122ms>Lantern SYNC callback: Callback #29; 128 iterations completed rendering is 38.97% done, ~ 5.60041 seconds remain[core] gbl Info 715123ms>Dirtying the pinned snapshotRender task update 20 lantern_engine event: 1 status: WORKING progress: 0.35 secondsRemaining 5.6Render task up

Hi there,  How can I access the rotation settings for the enviornment when its rotated via the shift-RMB shortcut? Rotating the environment with shift-RMB way does not affect the global environment rotation setting that you can access when selecting the environment. I don't know why these are separated in the first place. I'm trying to match the lighting in another scene but can't figure out the rotation values for the environment since i adjusted it using shift-rmb. LT

I was so happy to see the turntable spin and orbit features that have been added to Stager, thank you! Would like to make a feature request to be able to import animated GLB and FBX files to Stager also...this would be a game changer if I could bring my animated characters in! I love Stager and would love to be able to use it more but since most of my things are animated I've been limited in what I can do with it. Hoping it's on the roadmap for the future at some point!

Hi there, I've encountered an issue where no amount of uninstalling, restarting or resetting seems to fix for me. When I open an existing document or a new document, the workspace/document window/main screen is blank or black. 

I wuld like to know how to export a model and/or a scene to a .psd file (if possible)?  It seems that option is not available. Any assistance will be greatly appreciated.

Hello,  I created a composition in stager, and wish to visualize it in an AR app on my phone. Yet, the composition / creation is way too big. How can I reduce the file format, or reduce the polygons, withing Adobe.  I dont want to delete elements etc, as my project will become even bigger later on. I just want to reduce the size of the general file.  I you could help me do this, would be wonderful. 

I have some objects in my scene I applied a height map to and activated displacement. Now I cant seem to deactivate - or reactivate - this setting on these objects, the button is greyed out. Why?

I'm using a Fusion 360 to Stager workflow to model our product shots and it's been working very well. The one thing I can't seem to get right, however, is eliminating the hot spot created by the ground plane. In concept I can understand that light would bounce off the ground and multiply a bit toward the bottom of an object but what is not making sense is the ground plane is emmiting light even when all other lights are turned off.  See attached pics. Lights, environmental light and global light are all turned off yet objects till appear lighter toward the ground. Having products that need to be standing up, use a white color and are not translucent are prooving almost imposible to light evenly. I can move them off of the ground and that works but for some I want the shadows to create a sense of three dimensional space. Having the same isue with glass items being blown out when they touch the ground. I've got a hunch there is no fix for this but I thought I'd pick the br

i have scoured adobe manuals, google etc high and low ..... what is the subsurface material (in stager) what does it do, how do you use it.?

Hello!I have a manually customized Environment in an SSG file, that has many lights with custom properties. My question is: Is there a way to export/save/duplicate/copy/load a file's custom Environment... for use with other files? I'm not seeing a way to save an Environment, so it looks like I will have to manually add/place every single light and its properties into each file. Am I thinking about this wrong? Thank you!

What a wreck this 2.1 update has created. Is anyone else noticing wildly different results amongst renders done before today's update (2.1) and any previous version? I'm opening a file I rendered just yesterday (2.0.2) with today's update (2.1,) and the results are completely different when I render it again with 2.1... same file, and the render is completely different with the 2.1 update. Why should I have to research and adjust my historical file's long-standing Material properties so that 2.1 renders will look like every version rendered beforehand? I am supposed to edit every single past file, just to hope to get the same visual results with which I have been pleased in the past? Ridiculous. This update is complete $#!@ when it comes to consistency of file rendering existing files with the same results past versions created. Just look at this attached example, which uses the same exact file to render... why on earth would 2.1 introduce rendering that won't render a consistent look

When you use the "Send to Stager" button in Substance Painter and an object goes over with its generated textures, where are those textures saved? I'm trying to find a way to update them without having to send the model to Stager again and again every time I edit a material (btw, a texture refresh feature and better integration with Painter need to be top of the list of future new Stager features), but I don't know where they are being saved upon export. Also, can someone explain a little about what preset or settings are used when textures are created and sent to Stager this way? If you have some of the more advanced channels active, like translucency, SSS, or top coat settings in a smart material for example, are they properly calculated and automatically applied to the proper channels in Stager? Thank you very much in advance for any information.

I am creating dioramas using Illustrator atm. I wonder if it possible to assemble them in Stager and make use of lighting? Is it possible to illustrate and import image files with transparent backgrounds? Simple diorama created in Procreate attached as an example of a diorama i'm hoping to assemble in Stager...Here's one created using AI. (Artificial intellegence, not Adobe Illustrator)  

  Hello everyone,  We're excited to announce that we will be hosting special sessions for workflows using Illustrator and the Substance3D suite of products in person at Adobe Max. The 3D Render Bar The 3D render bar will be in the Community Pavilion by the Creative Park: Booth G407, and it will be open all 3 days during the Creative Park open hours. Attendees will be able to create their own product label in Illustrator, bring it into Substance 3D Stager, apply it to an object, stage it, and print out a postcard with their "first" render on it. It’s a fun way to discover 3D and make a great photorealistic image in a few steps. Here are some examples of scenes/ packshots people can easily create. Sessions and Labs   Lab: What’s Your Type?A Guide to Creating 3D Typography [L6106]  Tuesday, October 10 | 12:30 PM - 2:00 PM (PDT)    Wednesday, October 11 | 3:30 PM - 5:00 PM (PDT)    Thursday, October 12 | 1:30 PM - 3:00 PM (PDT) Nikie Mont

Hello Adobe Max is next week and we have some great labs and sessions about Stager. Don't miss our fun activity at booth G407 The 3D Render bar. Check out all the Substance 3D activities at Max 2023 here  

Hi Adobe Community, I try Adobe Stager for the first time and was surprise by the low quality/resolution of PNG export (even PSD). The first image is 2048x1152, 2000samples, resolution full. It has low resolution when exported as PNG or PSD. We do not see the bracelet texture detail very well. It seems globally blurry.   My reference image 2000x2000 (quality is definitly higher): Is there a way to improve it ?I try in 4096, it is a little better but two large to be used in a website.

When I use the "Send to Substance 3D Stager" feature in Substance Painter, I get the "Unable to Import Model" error in Stager.  But it gets weirder than that.Maybe there's something wrong with the model?  Well I can import the model directly into Stager with no problem.  I can also import the model into a fresh scene of Painter, and then use the "Send to Substance 3D Stager" and it works with no problems.Just to make sure there wasn't something weird going on with my materials, I deleted every layer in my texture set and replaced them all with standard fill layers.  Nothing special.  It still doesn't send.  So there's nothing wrong with the materials.I have also exported all the textures from my scene, opened a new Painter scene, imported the model, and re-connected all the textures, and when I send it to Stager after doing that, it works.It's almost like my working SPP file is bugged and just won't send to Stager.  For the record, I have tons of othe

Hi folks.Im working on some images which have glass objects on a blank background so the designers can place their own background colour - which will  be a speacific RGB client branding.I cant seem to render out the glass objects so it has alpha through the glass, it currently seems that what ever colour is in the background get baked solid, meaning the designers cant drop in their colours.Am i missing something here?Thanks for your help.