Questions

My Stager viewport is completely black and does nothing. However, if I disable my nvidia 3060 Ti card it works without any issues. So I was wondering if maybe my card is not supported with Stager?

Hi all,I'm new to use substance tools  and have some queries - I srtarted trial and I stucked with some blockers and need your help to find-out the solution.So could you please help me at Below queries-1. I have rendered PSD from Stager and in Photoshop all layers are there but only single layer appear in illustrator, How can we import PSD with layers in Illustrator?  2. How can we get front view camera angle in stager and there is any camera setting which we can save as our standard for future work? 3. How can we add garment seam line in painter if we using sbsar file not UV? 4. If I do garment Texturing in painter and send that to stager for rendering the texture become too darker, I used both option UV and SBSAR but din't got the solution, Please advice ( see image FYR)5. I rendered a garment with both format (PSD & PNG) with same render setting but PNG render quality look quite good comparing to PSD image, how can we fix that (see image FYR)&n

Hi all,I'm a CLO3D & Brozwear designer so bassically I working for apparel,I'm constantly cheking the solution to get realist texture to create phisical twin of my physical garments in CLO3D, Now exploring Substance to solve the issue.I'm new to use substance tools and wants to set a workflow as below-Texture creation in substnace sampler < garment draping in CLOD<Texturing in CLOD or Painter< Rendering in Substance stagerI srtarted trial and I stucked with some blockers and need your help to find-out the solution.So could you please help me at Below queries-Can we do rendering in Substance stager directly from CLO3D or need to work on Texturing in substance painter first?Garment Seam line distorted if fabric having bump in CLO?How can we add seam lines in garment into Stager, it's disappeared if we use sabsar fabric file?How can we add print into sbsar fabric file in CLO3D & Substance Stager?If there is displacement map in sbsar file and we add graphics on it into CLO

Hi, I am looking for a 3d Jacket builder for one of my client: ClothooCan someone help? 

Hello everyone, I need your help please, I have just bought Adobe Stager and I tried to work on it but failed.The viewport is blank, I followed all the steps mentioned in those links Stager viewport is blank | Substance 3D Stager (adobe.com),Solved: Blank Viewport - Adobe Community - 12842870, yet it's still not working. Few days ago, I downloaded the trial version, but since it's not woking, I bought it hoping that it's a bug. The video Card I have is (NVIDIA GeForce RTX 2060), Windows 11 Pro,I checked for NVIDIA updates, and I got this message (This device is working properly)So any clue how to solve this problem please?Thank you so much,Nada

I'm trying to add a simple decal/graphic into a 3D model in Stager but it looks like there's something wrong with the mesh mapping because the graphic doesn't show on the back of the model. The front looks ok (please see below for visual reference)   but when I spin the 3D model the graphic doesn't appear all around the model...it looks like the mesh is not wrapping around...can anyone help fix this? I added the .fbx model that was downloaded from 3D Assets. Thanks in advance!  

As the title suggests I cannot load anything. The loading pop up keeps loading forever. Goes for everything from the assets, simple plane, lights etc. I can import a custom obj, but can't see it in the viewport.  Using the latest nvidia game ready drivers, and latest Stager version.  Unusable as it is now. 

Someone else is having a lot of problems with Stager? stager is one of my main softwares for my work but everytime i update it the software is like a downgrade, I use a lot of free models of the program  and now have much less models, the images and photos looks just AWFUL when you put any image on a camera object, looking ooooover saturades like burn colors. Its just me having these problems???in the attached photo you can see the difference between the original photo and the same photo inside the software for the render

I am going to have no hair soon from pulling it out by the root, trying to get Stager to work. I am pretty upset right now, so I take a deep breathe and attempt to lay this out as calmly as possible. Please know that I have been very patient for months now (since July?) as I have tried to make this application work. this is what I have spent 4-5 hours in the last day trying to do. very simple: create a plane or thin box, add a glass material and apply a 4000 x 4000 psd decal to it, add a background and render. sounds super easy, right? hours of render later and the decal looks to be 40 dpi... - flatten the decal file and save as a png hoping that will change things. same super low resolution decal after hours of rendering.  - remove glass material and try rendering again, same issue.- resize decal to smaller and re-apply to object: same issue- create new file, add 10" x 10": box with default material and apply decal: same issue  add a different decal:

Hello guys, Does anyone has a solution for a Blanck Screen, for Adobe Substance Designer?I deleted it and re-installed it many times, yet the same issue persists. The system operator is Monterey, MacBook Pro. Any suggestions will be deepy appreciate it. Best,C.S.

Hello everyone!  My name is Jeanette Mathews - I'm the product manager for both Adobe Dimension and Substance 3D Stager.  Placing graphics quickly onto models has been a core capability in both of these tools.  When we launched Stager there was a ton of changes in our rendering and material technology, which caused the quality of decals placed on models to go down significantly compared to what had been avialable in Dimension.   Unfortunately, it took a long time before we were able to address these issues.  We sincerely apologize for the impact to your work in the mean time. Improvements to Stagers decaling quality were completed over the summer and are included in Substance 3D Stager 2.1.1.  Here are some screenshots comparing Dimension and Stager.      We hope that these improvements make using the decal and image placement in Stager better.  As you can see the final results are actually better than Dimension was in some cases. &nbs

Is there a need for a book for Adobe Stager similar to the "Adobe Classroom in A Book: Adobe Dimension"? Granted for many folks here on the community page, maybe not, but your 'gut' feeling of people you know or work with that have an interest. How about you educators, do you see a need for such a book in your curriculum? Would really appreciate reader's responding to this query...thank you ahead of time for taking time to respond. 

Is there a specific date to fully support Apple M1 and M2 processors?

I have a new issue that's popped up in recent weeks with Stager. After I'd worked on a file for some time, it seems to become corrupted. I can open the file but none of the scene objects show in the panel including cameras, mobiles, and lights. It's almost impossible to work on the file. It seems to happen to all of my files at once... I save several versions as I work and when I try to go back to a previous version, it has the same issue. Here's a screenshot of what my panels for scene, actions, and properties looks like - it's just blank. https://share.getcloudapp.com/d5unAeRW I also can't render and I believe that's because it can't find a camera or the current viewport. The button to render is disabled.I can't be the only one have this issue. Hoping someone has figured it out.I have tried opening from my local drive and reinstalling the app.Any other ideas? Mac Monterey, files stored on google drive.  

I've been provided a group of .X_T files that I'm to modify in Substance. I've looked online and could only find that Seimens' ParaSolid software can open such files. Is anyone here aware of a workaround to open .X_T files? Thank you for your help.

rendering is 30.5566% done, ~ 6.2944 seconds remain[core] gbl Info 714316ms>Dirtying the pinned snapshotRender task update 20 lantern_engine event: 1 status: WORKING progress: 0.28 secondsRemaining 6.3Render task update 20 lantern_engine event: 1 status: WORKING progress: 0.28 secondsRemaining 6.3[core] gbl Info 714725ms>Lantern SYNC callback: Callback #27; 112 iterations completed rendering is 34.3184% done, ~ 6.08454 seconds remain[core] gbl Info 714726ms>Dirtying the pinned snapshotRender task update 20 lantern_engine event: 1 status: WORKING progress: 0.31 secondsRemaining 6.1Render task update 20 lantern_engine event: 1 status: WORKING progress: 0.31 secondsRemaining 6.1[core] gbl Info 715122ms>Lantern SYNC callback: Callback #29; 128 iterations completed rendering is 38.97% done, ~ 5.60041 seconds remain[core] gbl Info 715123ms>Dirtying the pinned snapshotRender task update 20 lantern_engine event: 1 status: WORKING progress: 0.35 secondsRemaining 5.6Render task up

Hi there,  How can I access the rotation settings for the enviornment when its rotated via the shift-RMB shortcut? Rotating the environment with shift-RMB way does not affect the global environment rotation setting that you can access when selecting the environment. I don't know why these are separated in the first place. I'm trying to match the lighting in another scene but can't figure out the rotation values for the environment since i adjusted it using shift-rmb. LT

I was so happy to see the turntable spin and orbit features that have been added to Stager, thank you! Would like to make a feature request to be able to import animated GLB and FBX files to Stager also...this would be a game changer if I could bring my animated characters in! I love Stager and would love to be able to use it more but since most of my things are animated I've been limited in what I can do with it. Hoping it's on the roadmap for the future at some point!

Hi there, I've encountered an issue where no amount of uninstalling, restarting or resetting seems to fix for me. When I open an existing document or a new document, the workspace/document window/main screen is blank or black. 

I wuld like to know how to export a model and/or a scene to a .psd file (if possible)?  It seems that option is not available. Any assistance will be greatly appreciated.

Hello,  I created a composition in stager, and wish to visualize it in an AR app on my phone. Yet, the composition / creation is way too big. How can I reduce the file format, or reduce the polygons, withing Adobe.  I dont want to delete elements etc, as my project will become even bigger later on. I just want to reduce the size of the general file.  I you could help me do this, would be wonderful. 

I have some objects in my scene I applied a height map to and activated displacement. Now I cant seem to deactivate - or reactivate - this setting on these objects, the button is greyed out. Why?

I'm using a Fusion 360 to Stager workflow to model our product shots and it's been working very well. The one thing I can't seem to get right, however, is eliminating the hot spot created by the ground plane. In concept I can understand that light would bounce off the ground and multiply a bit toward the bottom of an object but what is not making sense is the ground plane is emmiting light even when all other lights are turned off.  See attached pics. Lights, environmental light and global light are all turned off yet objects till appear lighter toward the ground. Having products that need to be standing up, use a white color and are not translucent are prooving almost imposible to light evenly. I can move them off of the ground and that works but for some I want the shadows to create a sense of three dimensional space. Having the same isue with glass items being blown out when they touch the ground. I've got a hunch there is no fix for this but I thought I'd pick the br

i have scoured adobe manuals, google etc high and low ..... what is the subsurface material (in stager) what does it do, how do you use it.?

Hello!I have a manually customized Environment in an SSG file, that has many lights with custom properties. My question is: Is there a way to export/save/duplicate/copy/load a file's custom Environment... for use with other files? I'm not seeing a way to save an Environment, so it looks like I will have to manually add/place every single light and its properties into each file. Am I thinking about this wrong? Thank you!