Questions

Hello all.I working on a large project with RH 2022.4.179 and am wondering how (or even if) I can apply condition tags to "shared" content so the same content, with the proper condition tag can display the appropriate version of the text in a different chapter. For background:We used to have 5 different applications and a recent overhaul of the product technology rolled all 5 (plus one more) into the same application, with each of the previously independent product now being a module or mode of the new, all-encompassing app. For the first rollout of the product documentation, I published each module (prviously standalone application) separately but now I must roll everything into a single, unified guide. My problem is:Two of the previously independent apps (now separate modules) share a large amount of underlying code and my former colleague who wrote the documentation at the time used condition tags to share the 85-90% of the content that the apps had in common. He left the

I have a handful of help topics that do not publish along with the rest.I have to manually copy them to the serverThese topics show in the Topic List.I've even tried importing them multiple times to see if that fixes itAnd it is always the same handful that don't publish FWIW:  I had to rebuild my project file in late November and the problem occurred after that

Using Responsive Azure Blue and selecting Tablet mode, the header suddenly disappears if I select a topic from my TOC, and then click the Home logo link in the header.  This same behavior can be seen in the Azure Blue preview in the RoboHelp, and not just the generated output.  Anyway to stop the header from disappearing in Tablet mode?

Do not have the option to reset the number value in an auto-numbered paragraph. Option appears to be missing in the content properties.   I am pretty sure it was available in last release. Seems broken (AGAIN) in latest version. Not sure why this is so damned hard for the development team to figure out. Version 2022.4.179

I have many warning notes that are structured as tables.These are also included in the list of tables in the PDF output of RH2022. Is there a way to exclude certain tables from the list of tables?

I work with a team that uses RoboHelp. I do some editing — but not enough to justify installing RoboHelp, et al — so I work with the raw HTML in a text editor.We've recently added a TOC. But when I edit the TOC file, the changes do not appear on the actual pages. For example, if I change...<page navtitle="ARICLE TITLE" href="../path/article.htm" format="html" processing-role="normal"></page>...to...<page navtitle="ALTERNATIVE ARICLE TITLE" href="../path/article.htm" format="html" processing-role="normal"></page> That new navtitle doesn't change on the actual page. I'm hoping someone here can tell me what I'm missing here. Is there another file that I have to edit in tandem with the .toc file? Is there something in the CSS? Or am I just out of luck, and have to ask my teammates to make these edits for me — or download sevreal GB if intrusive software just to make this one edit? Thanks!

I tried asking this yesterday and didn't get many responses so I'm trying again.  My footers are def weird.  Does anyone know why this random yellow "banner bar" is showing up down at the bottom of the page and how can I remove it?   When I toggle the static footer option in my template editor nothing changes.  I created my footer using a topic layout which I have then added to the topic layout line of the frameless preset.  The footer ends up in the middle of the page right underneath the content.  To move it this far down I added a bunch of returns (but I'm sure that is not the best way to accomplish this.) What is the static footer option for if not to do exactly what I'm asking which is to put the footer in the correct spot and keep it there?   Something just isn't right.   I see a bunch of stuff online about the very same behavior as I'mdescribing with the footer showing up in the middle of the screen on a topic where there is

I am trying to copy the style (background color, font, etc.) from table 1 to table 2 but I cannot find a Format Painter like option in Robohelp. The table 1 is custom styled but instead of copying the HTML at its backend, I am looking for a way to simply apply this style to table 2. Is there a way for that? 

I have upgraded my Robohelp to the newest version 2022.04.179. I am using the merge project functionality., however I'm having difficulties getting my format (paragraph spacing, font sizing, etc.) to stick from the word document onto a topic page. I tried using the default CSS and created a new CSS, unfortunately none of the formatting stuck. I tried formatting the word document before importing into Robohelp, copy and paste from the word doument onto an existing topic page. I know that Adobe confirmed that it's a known issue. We were using word document importing for our whole project. What can we did or get to make this simpler and for the formatting not be an issue? Thank you.

Hello,I'm reaching out to seek some advice regarding an issue I'm encountering while trying to collaborate with SharePoint using RoboHelp.I've followed all the necessary steps as outlined in the RoboHelp and SharePoint documentation, including setting up the SharePoint connection, configuring the necessary permissions, and ensuring that all settings align correctly. Despite this, whenever I attempt to connect, I keep receiving a "Request pending" screen, and it never successfully connects.Are there any additional steps or configurations that I'm missing?

Hi everyone,I am trying to edit the styles in Robohelp (accessible through the S button on the right toolbar) and when I change the font style, weight, and other stuff for a style and save it, it gets lost somewhere. I apply the modified style to a text and nothing happens. When I go back to that style, the changes that I had made are lost and all the fields are set to none. Has anyone experienced this? Any workarounds for this?

I would like to request an update for Modern RoboHelp to fix some spelling issues. The following issues are occurring in my documents that just seem to be an issue with RoboHelp:Special characters - If a word has a special character next to it, it is often marked as mispelled. Example: Default is marked correct. "Default is marked as mispelled.Capitalized - If you add a word to the library, the same word with a capital letter at the front will still be marked mispelled.Replace capitals - If a capitalized word is mispelled, if you let RoboHelp correct it, it replaces the word with a non-capitalized version. Example. 'Defalt sentence.' has the first word mispelled. If you have RoboHelp fix it, the result is 'default sentence.'Span interuption - If there is a span in a word, the word is considered multiple words and thus mispelled. For example: 'Hello' has a span on the last half of the word (I tried to do it with bold, but it was hard to see, so I used text size.) Modern RoboHelp will se

I would like to add a link on our welcome page to a section (Troubleshooting, for example) in our TOC, so that clicking on the link shows the Troubleshooting section opened up in the left paneI. Is it possible to link to a section/folder in Robohelp, and not a topic?

When creating a publish profile to connect to Salesforce, I get the following error:Any idea why this happens and how to resolve it?This is observed when I enter the SF URL and credentials to connect/login.Few days back I was able to connect to SF successfully.

Dear genius that will solve my problem, here is the thing : As I was changing my template, the toctiles disappeared suddenly. Therefore, I choose the same one (untouched) to see what was the difference but there's none !  Any ideas ? I am attaching screenshots to this post.

I am using RH Version 2022.3.93 and am publishing projects to SharePoint for the first time. Search functionality works perfectly when I publish a project for the first time. However, when I republish the project, searching doesn't work, and the browser crashes. Searching works perfectly if I create a new folder with a unique name to publish the project to. If I republish with the same folder name, searching doesn't work, even when I delete the original folder from SharePoint.

I have been using RH 2020 for a few years to generate CHMs. This year I keep getting the following errors whenever I try to access external links (company website, support portal etc) from within a CHM. They were working last year.The only difference is that I am using a different VM this time.Can anyone help?

I am converting from WebWorks to RoboHelp 2020.7.46. I imported Framemaker 16.0.5.1096 source files (used for both help and PDF manuals) into RH. I've converted the topic files and added index entries and so on, but when I generate Responsive HTML5 help, I get a frame within a frame in my output. I'm hoping it's a simple set-up solution. I didn't see duplicates in the HTML source.  

Hi,I want to upload my Output Project into my GitHub repository , but I have some problems.In the Collaborate menu doesn't appear the gitHub commands such as commit, push, pull, etc.We uploaded  the output project in gitHub using the cmd  terminal using the gitHub commands.When we select in the Collaborate menu, "Add project" an error appears, like this:     Invalid conection selected     The current project is not in the selected local pathWe would like to use github from Robohelp and not from cmd.Someone can help me something about this theme?Does someone can tell me what I am doing wrong?

I'm currently using Adobe RoboHelp Classic 2019 (14.0.14.002) on my Windows 11 PC to create a Responsive HTML5 Help output. The HTML5 output is working fine, but I'm encountering an issue where a few topics are not showing up in the PDF output when I attempt to generate a Printed Documentation output.In the output view log files, I'm receiving the following error messages:Failed to process 'Topic name'Failed to build 'Topic name'Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_5\!'Need support in resolving this issue.

Hi all,I've recently updated to RH 2022.4.179 (on Windows) and wanted to try the new "Link glossary terms to the glossary page" feature, but the resulting PDF doesn't have the glossterms hyperlinked. I wonder what I've done wrong.Here's a snippet of the HTML for one of the terms:<p>To add artwork elements to the Dashboard:</p> <ol> <li>Select an artwork element to receive the <a class="glossterm" data-glossterm="enhancement" href="#">enhancement</a>.</li> <li>Click <strong>Add Targeted Element to Dashboard</strong> ( <img alt="Add Targeted Element Icon" class="icon" height="20" src="assets/images/044-addElementButton.png" width="20" /> ) from the toolbar. The element is added with a default name. </li> <li>Repeat these steps for each artwork element to be <a class="glossterm" data-glossterm="enhanced" href="#">enhanced</a>.</li> </ol>When I generate the PDF (which does include the glos

Hi all,  I'm using version 2022.4.179. I'm new to RH and am popping on with what is likely a dumb question. When I produce PDF output with the High-Tech template, I'd like just one main TOC in the front matter. That overarching TOC generates just fine, but the problem is that before each section, or chapter, there is a mini Chapter TOC of the section's contents. I don't want that for this project--just the main TOC page.  Is there a way to get rid of the smaller TOCs preceding chapters in PDF output? I can't figure out the right setting!  Thanks all. Any help is appreciated! 

We are pleased to share that Update 4 of RoboHelp (2022 Release) is now available.   RoboHelp (September 2022 release) Update 4 introduces improvements, such as a redesigned variable editor, an enhanced images report, PDF enhancements, and fixes for SharePoint and publishing issues.   For details of new features, refer to the What's New page. For details of all fixed issues, refer to the Fixed issues page.    To install Update 4,  please follow the instructions mentioned under Install the update.  If you are updating from RH 2022.1, you must manually download and install Update 4 from Install the update. If you are updating from any other version, click Help > Check for Updates. Thanks, RoboHelp Team

Hi all! I'm having trouble getting RoboHelp connected to Bitbucket. I'd appreciate any help you can offer. EnvironmentMacBook Pro 13-inch, M1, 2020macOS Sonoma 14.5RoboHelp 2022.4.182git version 2.39.3 (Apple Git-146), part of Xcode command line toolsGit Credential Manager 2.5.0+d34930736e131ad80e5690e5634ced1808aff3e2Atlassian Bitbucket v8.19.3 (this is a guess, based on footer text in /getting-started)zsh (default shell)I have not modified my default $PATH, but my company may have What worksI created my working directory in the Finder and used git at the command line to init and set my name and email. Then I did git clone {my-repository-url}. This successfully popped up the Git Credential Manager GUI authentication screen, where I entered my username and an HTTP token from Bitbucket. The clone completed successfully. What doesn't workI open the .rhpj file in RoboHelpCollaborate menu > New Connection…I populate this modal with exactly the same information that w

I have a RH 2022.3.93 file with a large number of Snippets. The vast majority were created in a previous version of RoboHelp before categories were available to help organize snippets. Therefore, they do not have a category assigned. Previously we were able to view the list of snippets in the Author window. Now we see only the default category, with no snippets. Snippets are still there and still work correctly. This appears to be a display issues only. If we type a snippet name in the search box, the snippet name is displayed. If we add a category to a snippet, it is also displayed. Given the number of snippets that we have (>3600), manually adding each to a category is not a quick fix. Any idea why these are no longer displayed?