Hi everyone, I'm running into a strange issue with the PDF output that's being generated for one of our user guides in RoboHelp 2020. The exact same topic ("Creating Users") is included in two guides: Organization Administrator Guide and Account Administrator Guide. In sections where there are numbered lists, the formatting in the Organization Admin Guide breaks, but looks fine in the Account Admin guide.  I've checked the Output settings for both guides and they're identical (on each tab, but "Layout" seems the most applicable): However, the Organization Admin Guide comes out looking like this:  While the Account Admin Guide (using the same topic) looks correct: I've tried removing any conditional labeling that may have been causing an issue without any luck. Any help would be greatly appreciated!

1671

3 years ago

HertzlerSystemsInspiring

Questions

Where can I file improvement requests for RoboHelp 2020?

I'm using the latest version of RoboHelp (2020.8.34) but would like to file some improvement requests, such as:- global Find-and-Replace feature that is set to find in source view should search the entire html and not just content between <body></body>- Insert Image dialog should remember the last-used folder (like RoboHelp Classic did)- Insert Image dialog should display the "last modified" date/times for image files (like RoboHelp Classic did) Is there any easy way to do this online (a form somewhere?), or should I just use the website Chat to work directly with Support staff? 

6415

3 years ago

Cynthia PaoInspiring

Questions

Subscription Price Increase

Can anyone tell me why the subscription price for my RoboHelp subscription is going up $10/month? That's for my personal subscription, and I think $10/month is too much of an increase. Thank you,Cindy 

2663

3 years ago

FLAVIO DE ALM2515961772zcParticipant

Questions

Publicação em Frameless

Olá, Quando publico em Frameless o sistema apresenta dados antigos no resultado da busca. Tem algum lugar onde possa excluir histórios ou temporários? Grato.

1041

3 years ago

Olivier ToeboschInspiring

Questions

RH2019 Classic chm viewer (hhlauncher.exe) launched after output , but doesn't show up

with a certain project, after finishing an edit, I 'save and generate', and ask for 'view result' . the output is a chm file. Nothing shows up.I start over and the error appears : project.chm is open in other application.ALT tab doesn't show a microsoft html help window. the task manager neither. other projects on the same pc, with the same adobe robohelp launch succesfully.hhlauncher is in the tasklist... What's wrong here? best regards Olivier  

3882

3 years ago

AngelikasInspiring

Questions

Configuring ToC tiles in frameless output in RoboHelp

Hi,is it possible to set the frameless skin, in the priduct structure: products > sections > articles in a way that the producs and sections are visible as ToC tiles and articles ony in ToC view (instead of tiles)?Thanks!

123610

3 years ago

AckwriterInspiring

Questions

RoboHelp 2020 Indigo skin - Opens Frame in Frame when clicking on Logo.

Using RoboHelp 2020.8.34 with Indigo Skin with Responsive HTML 5. When I'm on the home page and I click the header logo or the header title, the homepage is shown in a frame in frame in a topic page, as can be seen on the screenshot. I believe this happened after the update to Robohelp 2020.  

1582

3 years ago

SleantInspiring

Questions

Get Rid of Bullet of Highlighted Topic in TOC

Using RH 2020.8.34. I want to get rid of the bullet that's visible when you clicked on a topic on the TOC of Oceanic skin. I tried to search for it everywhere within the skin, but can't seem to find it. How do I get rid of the bullet? Here's a screenshot of the bullet I want to get rid of:

4032

3 years ago

cadbaseKnown Participant

Questions

Git Authentication

I've been using Azure DevOps for RH2020 projects for a while now and would like to use GIT.I have never been able to get RH Collaboration to work correctly from inside our corporate network. It only works when I work from home. The workaround was to use Visual Studio to handle the version control of the RH project folder.I'm now switching from DevOps to GIT, but I have the same problem connecting to GitHub as I did with DevOps. I can connect from my home PC but not the work PC.I have installed GIT on both machines, and on the work PC, I can successfully use git bash to clone a repository. To get that to work, I had set the forward proxy with git config --global https.proxy https://<proxy>:8080. That triggered a pop-up prompting for username, password and 2FA code, etc.I created a RoboHelp Connection profile using https://github.<account>/<project>.git and supplied the same username, but RH times out when trying to clone the repo. Logging into GIT from Chrome or Edge f

5282

3 years ago

Jennifer26373167gyn9Participant

Questions

How do you do a silent uninstall of RoboHelp 2020?

How do you do a silent uninstall of RoboHelp 2020 using the uninstall string, "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Uninstaller.exe" --uninstall=1 --sapCode=RBHP --productVersion=2020.8.0 --productPlatform=win64 --productAdobeCode={RBHP-2020.8.0-64-ADBEADBEADBEADBEADB} --isNonCCProduct=true --productName="Adobe RoboHelp" --mode=0? 

3491

3 years ago

JamesJimInspiring

Questions

Side-by-side images with captions

I would like to place two images side-by-side with captions on each. For example, "Before" on the left, and "After" on the right. And I would like the images to be centered on the page and the captions to be center under each image. Everything I try seems to place the images vertically (as if I had hit carriage return between each image). Furthermore, I tried clicking on the image and using the "Figure Caption" button, but that left-justifies the caption. I am an html/css newbie so I don't really want a solution which require me to edit the html each time I do this since I plan on doing this quite a bit. Any suggestions?I am using RH 2022.0.346 and using a frameless preset.Jim

2462

3 years ago

Tim D MorrisInspiring

Questions

URLs Containing %C2%A0

I am using RoboHelp 2020.6.76 to generate frameless help output. Earlier this week, I and/or RH somehow generated two URLs that appear to have included a non-breaking space.  I don't know how this is possible, and I cannot reproduce it (at least not intentionally).  I didn't notice this issue until sending the URLs to marketing for a release notification e-mail.  Both URLS contained %C2%A0.  I tested the links, verified that they worked, asked internally if anyone thought that might cause an issue, and got no response--until after the e-mails went out and customers started contacting us to tell us the links didn't work.  In fairness, it looks as if the marketing e-mails embedded the links in longer links, probably meant for tracking purposes, and appear to have stripped out the percent signs.  Even after I put them back in, the marketing-generated links did not work.  When I looked at the topics in the help project, there appeared to be a blank space

129743

3 years ago

Armando269261146cc4Participant

Questions

Search function does not work in chm output file

Search function does not work in chm output file. Can this be fixed?

Andrea5FABInspiring

Hi everyone, hope you all are doing ok. I need to export topics from RoboHelp (2020, last version) to a format that would allow me to repurpose the content on another platform. After some searching online and in this forum, I decided to use the "Content Only" output, which I thought would export my topics in XML format. Then I configured the output as explained in the Robohelp manual and I exported my topics. The results is that RH has generated only a few xml files that contain basically a list of resources, but my topics are stil exported in HTM format... Am I missing something? I need all my topics exported in XML format (or in some other standard formats that can be imported in another system, such as JSON, XLSX, and so on). Thank you all!

1724

3 years ago

Tejal26896674s2qbParticipant

Questions

Text properties

Is there any way to find out text properties like font and size? or any option for a format painter in RoboHelp 2022?

1082

3 years ago

Lija SNInspiring

Questions

Robohelp2022 - Adding Hyperlink > Local Files

Hi, I have two folders - one contains source file and another one is a output folder that contains responsive html and chm.I have chm reference in one of the topics. (The idea is, the end user can download the chm file from the responsive html topic.)I want to add a hyperlink. Please let me know the steps.As of now..this is what I have done.1. Sourcefile - Select the chm file name example abc.chm2. Click on Hyperlinks > Local files. Add file:/// abc.chm. click Link.Is this correct?             

2775

3 years ago

Esperanza249659241eotInspiring

Questions

Not all styles defined in a css are applied

Hello communityIn my RH project I am using a css where I defined the styles that should be applied to all the pages, but after generating the output I check that not all of them are being applied. These are the steps I followed:I built a css file that I added to the assets/css folder of my project.I added the needed images to the assest/images folder of my project.I setup the master page of my project to use this css file.I generated the documentation using Frameless output preset.I found that some styles, such as font or font size were applied, but others like h1 title were not.What can I check? Is there any test I can do to find where the error is in the css? Thanks in advance

2602

3 years ago

Lija SNInspiring

Questions

How to change the topic layout Robohelp Version 2022.0.346

How to change the topic layout. The whole help file uses another layout but somehow one topic has a different layout selected. How to change the layout? I did check the content properties but I am unable to find the option to select another layout 

4101

3 years ago

Tejal26896674s2qbParticipant

Questions

HTML5 template in Robohelp2022

How can we change icon colors in Red_Green HTML5 template? 

2492

3 years ago

Sarah26838573n79fParticipating Frequently

Questions

Word files with lots of bookmark links not uploading

Hi all, I am a very new Robohelp user. I am trying to upload a 28 page word file with ~ 27 bookmark links in it but I keep getting "Document Read Error" message. I have tried uploading a document with just one bookmark link and that worked fine so am wondering if there is a limit on the number of links?

4104

3 years ago

Esperanza249659241eotInspiring

Questions

Is it possible to apply condition tags to browser sequence?

Hi allI am applying condition tags in my project at topic level (not section level) and when I generate the output using Frameless preset, I can filter the content using these tags. This way, only the topics with the selected tag are displayed in the table of content.However, as I defined a browse sequence, when I move among the topics using the previous and next buttons, the topics that do not have the condition tag selected are displayed.In summary, topics that do not have the selected tag are not displayed in the TOC but I can access them using the browse sequence.Is there any way that I can only navigate among the topics that have the selected tag?Thanks in advance

1502

3 years ago

deniseh47762385Known Participant

Questions

Questions on customizing Frameless Skin / Layout

I'm using a copy of the Studio Skin (Layout) and am trying to learn how to customize all the components on the page. I've got colors, Header Links and logo done. We're not using the "tiles" (with Home Page); only the Topic Page. I'm a little unclear on the Topic Page Buttons. In the frameless Layout, I see: Expand/Collapse All, Saved, Filter, Select Bookmark, Download PDF, and Search.- The Skin Preview shows: Expand/Collapse All, Favorites, and Filter.- My output shows: Expand/Collapse All, Favorites, and Select Bookmark. If the Expand/Collapse All only applies to expanding text in a topic, and we don't use those, what's the best way to remove it? I saw some issues in post 'Frameless skin - Topic page buttons' and I want to be sure before I mess things up before an upcoming software release. How can I see or see/learn more about the Filter and other items? Do I need to select the [Layout | General] GDPR Compliance button? Is that necessary only if using Favorites an

4185

3 years ago

GurpreetSMatharooParticipating Frequently

Questions

RoboHelp Search removes drop-down header

On one page I have the following drop-down headers:If I search "animation end", words from which are found in a few of the drop-down sections, the user sees this once they click on the search result:This happens with the Responsive HTML5 output that is hosted on a server.Without the server, it works properly, showing all the drop-down headers:Why is this happening? How can this be investigated/fixed?Thanks    

3906

3 years ago

Lija SNInspiring

Questions

Robohelp Version 2022.0.346: Unable to apply a style to the hyperlinked text.

I am unable to apply a style to the hyperlinked text. I removed the hyperlink and then tried. That is oo not working. 

1743

3 years ago

AdarshBalachandranParticipant

Questions

Managing multiple versions and adding them to navigation

1. What is the best way to maintain documentation for multiple versions of products?2. How can we make corresponding versions of the doc accessible to the user from the output?Preferably by adding a dropdown listing all versions in the Top Nav (Header Links in the Frameless Skin). OR something like we see here.

2124

3 years ago