Questions

I am trying to prepare a document for accessibility, and I am having the weirdest issues and I don't know what the issue is. When I click the 'Prepare for accessibility' tool and click 'Fix reading order', nothing is working at all. I have a lot of text and a lot of background images I need to mark as Artifact. I highlight an image and click mark as artifact. Nothing happens. I do it to another image and it works. I highlight test and click mark as text. It highlights the whole text with the pink boxes but when I click mark as text, nothing happens. I tried to swap back and forth between old and new adobe. Sometimes it will recognize other artifacts it did not previously did. There is no rhyme or reason as to what it will recognize or not. I’ve restarted the program, and I’ve uninstalled and reinstalled but no success. I can only describe this issue as glitchy. I know it should be working but it’s not. Does this happen for anyone else or have a fix? Thanks

I’ve recently experienced significant issues using screen readers with Adobe Acrobat Pro and Reader following the latest update. Several clients and colleagues have reported that they can no longer properly access forms. While the cursor moves through the fields, the screen reader fails to announce the form field labels, and much of the content between fields is not being read.I’ve tested multiple versions of JAWS (2023–2026), as well as NVDA and Narrator, but none of them work. Initially, I believed the problem was limited to certain “accessible” forms that our visually impaired staff have used for years without issue. However, it now appears to be widespread. Even forms specifically designed for accessibility—which previously worked flawlessly with JAWS—are no longer functioning as expected.I reported this to your support team recently, and their recommendation was to uninstall and reinstall Adobe Pro, which I tried without success. I’ve also searched online for solutions but haven’t

I've seen a few others post about this.   I've tried multiple times to launch Adobe Acrobat DC.   I get through the Sign-in, then click accept on the license agreement, then the window goes away and nothing.  No errors or anything.   I've installed on a new PC with all new Hardware.   Logged out on the old PC.  But even when I go to Distiller, it says license has either expire of not been activated.  I purchased this on Amazon in 2016 and Has worked fine on my Old PC.  Why does Adobe have to make this so hard--I've spent a few hours on this issue so far..  I have my Product Key from when I purchased and it shows under my Adobe Account, but I do not see where it shows under Activated Devices.  I downloaded the software direct from my account too.   

Hello, We are currently installing Adobe Acrobat 64 Unified since july and we saw that with update in december, the sign-in option on top right as disapeared. It seems to go with the fact that we have keys to disable online service, but it shouldn't hide that option since it's required to enable standard/pro licence. Is it a bug? Before update After update Thank you

Need to change ticket numbers in a pdf  400.  In order 201, 202 and so on?

The links in my PDF work for the designer, but not for anybody else. Has anybody had this issue? He's not a new designer, this design process has not changed. Two of us have tried to open the links on different computers and with different applications, with no success. Any ideas are welcome.    [Title edited for clarity]

Hello, Adobe charged my bank account twice today for two different amounts. I would like a refund for one of them. Who should I contact regarding this issue?

I would very much like to import data from excel til a pdf form. Running on Acrobat pro, Acrobat EDU, version 2025.00120997, 64 Bit. I cannot find an "Import" button anywhere. Is it possible at all??

Hi all, my company have created an excel macro generator to generate PDF file from docx files.The docx file is exported from another PDF file which user will download it from an application.Usually user normal practice will be download the PDF -> Export to Word file -> Upload .docx file to Generator -> Generated PDF file.However, after user updated to the latest version of Adobe Acrobat Continuous PMP 25.001.20937 and the generator cannot read the .docx now.It shows message "Error reading document". I've tried to change PDF convert to Word setting, re-installing Acrobat but it is still no luck to change it.User can only upload the file export from their teammates who haven't updated their PDF.Is there any setting can change from the latest PDF version? Or any other solution can fix other than rolling back to the old version PDF? Thank you.

I wanna cancel my subscriprion. Can someone help? 

Hi Team,I want to request assistance with setting up a business-owned Adobe account.At present, our Adobe usage is managed through one account used for sending documents, but ownership and access are person-dependent. We would like to move to a business Adobe setup with multiple user licenses to improve control, continuity, and internal collaboration.We would like to confirm if it is possible to have one business account with (let's say) three to five named user licenses, where templates can be shared internally and editing rights can be restricted to nominated administrators.Please advise if this is supported or if you recommend an alternative approach.Additionally, we would appreciate guidance on migrating existing templates and documents into the business account, and advice on adding or reassigning licenses as our team grows.Could you please advise on the most suitable Adobe plan for our requirements and any setup guidance available?Thank you for your assistance.

Hello,I have recently upgraded our plan to Adobe Acrobat Pro for Teams for our organisation. I currently have a number of templates saved in my personal Adobe account and would like to know if there is a way to transfer all these templates to the business account.The goal is to have them centrally managed and shared with our team under the Admin Console, with proper permissions and control.Has anyone done this before, or is there a recommended process for migrating templates from a personal account to a business Teams account?Thank you in advance for any guidance or advice!

Buen día,Solicito apoyo técnico para realizar la conversión de un archivo PDF a formato Word, con la condición de que cada página se mantenga como imagen no editable, ocupando el tamaño completo de la hoja (formato A4, márgenes cero), a fin de preservar la integridad y fidelidad del documento original.Agradeceré su orientación o soporte mediante el programa Adobe Acrobat Pro, indicando la configuración adecuada para lograr este resultado de manera directa y correcta.Quedo atento a sus indicaciones.Saludos cordiales,

Good morning erveryone,we have an problem with Acrobat Pro 2020 edu, trying to install it on a new Laptop (win 11) the last 3 days without success. At first everything went fine, deinstalling on the old device WIN10, installing on the new one, adobe account, password, but when everytime we start the application it crashes within 1 second without any error message. After this we get the message, we have to newly login in to the adobe account (see screenshot), although were logged in furthermore.  We tried everything, updating the creative commons, an Update for Acrobat Pro is impossible, because of the instantanously chrashes, we dont know, if an update ist needed/possible.The adobe Help (Online, Chatbot, FAQ) are senseless for our problem. Maybe someone has an idea!Thank you very much! Caro, Berlin

When I open Adobe Acrobat and it pop-up certificate expiry message about adobe.io and the certificate valid day is only 1. Does anyone has idea?

Hi all, I'm facing an unexpected behaviour with bookmark pane in acrobat.  When I open the bookmark pane to navigate the document content, once I click on any bookmarks to reach the doument destination it will close the bookmark pane.  Giovanni

12月のいつだったか、それまで問題なくＰＤＦを画像等に変換していたのが、突然保存をしようとしても、中央に白い枠はできるが次に行けない。編集タグを押すと以前は左に出ていたのが出ないで白いまま。保存をしようとしても白い枠はでるが、文字が表示されず次に行けない。アンインストールして、再度インストールしたが、変わらない。

Hello, I have an official GED diploma and transcript PDF issued by GED Testing Service and certified by Parchment. The document states that when opened in Adobe Acrobat Reader 8.0 or later, it should display a blue ribbon indicating a valid digital certificate issued by GeoTrust CA for Adobe. However, in Adobe Acrobat Reader 2019.008.20081 on Windows 11, the signature status shows “Author: Unknown”, and the blue ribbon does not appear. Additional details:The PDF is digitally signed and certified by ParchmentThere is no invalid signature or integrity warningTrusted Certificates in Acrobat only show Adobe Root CA entriesInternet connection is available My questions are:Can a valid GED/Parchment document show “Author: Unknown” in Acrobat?Does the absence of the blue ribbon always indicate an invalid document?Could this behavior be related to the Acrobat version or certificate verification settings?How should this type of educational digital signature be properly verifi

Hello,The question I have is, if a document is deleted in Adobe cloud, can adobe admins access that document on the back end? 

When I install Adobe Acrobat (64bit) version 25.001.20997 a software scan shows that it also installed Adobe Acrobat Reader 24.0.0.1. Anybody know why this happens and how to fix it so it only shows Adobe Acrobat (64-bit) ? 

hola, cambie mi disco magnetico por unos solido, generando una clonado de disco para mantener toda mi ingormacion. Despues del clonado instale el ssd en el computador y trabajo sin novedad, al momento de querer trabajar con el adobe funciono unos minutos de hay me pido activacion. realizo la activacion por internet pero ya no esta disponible eh intento con los numeros de mi region pero no estan habilitados.tomando en cuenta que soy de Ecuador. 

Bonjour,Je voudrais supprimer les codes de rapport de mon formulaire (Voir photos ci-dessous).Les destinataires sont obligés de consulter en appuyant sur le bouton "revoir" pour pouvoir "signer".Je voudrais que celui-ci puisse signer sans qu'il en soit obligé.Merci pour votre aide.Cédric

Running Acrobat Pro on Windows 11.  I am trying to modify the Adobe PDF Conversion Settings in the Adobe PDF Printing Preferences dialog box.  The selection boxes to the right of the four options for Default Settings, Adobe PDF Security, Adobe PDF Output Folder, and Adobe PDF Page Size all are missing on the right side of the box.  See below screnshots for what i would expect to see and then what I am seeing.   

Hello I want to make button with a script that displays a custom Dialogue Pop Up window. I've searched for guides for how to do it like this, or this but nothing has been helpful for what I need. Here is tha screnario:We have three text fields: "Text 1", "Text 2" and "Text A". There is a button with a script. When you press it checks if there if Text 1 and Text 2 are blank. If there is any text in both of them, a dialogue Pop-Up appears with two buttons. The text in the buttons is thext input in Text 1 and Text 2 respectively. When you click on one of the buttons, it swaps the text input of the field Text A with the input of Text 1 or Text 2 depending on which button was pressed. i.e. if I press button 1 (which diplays the text from Text 1) the string from Text A is moved to Text 1 and the string from Text 1 is moved to Text A.

Hello. A coworker who relies on the Read Aloud feature in Acrobat to access PDFs is running into an issue with some PDFs. They have the "new Acrobat" enabled and it works fine for some documents. But for others it randomly skips headings and paragraphs. I've checked that the tags and order are correct. I've also checked the same documents using the "old Acrobat" and all of the content is read as expected. So there seems to be something wrong with the Read Aloud feature in the new Acrobat. I'm attaching a sample PDF.