Questions

I’m having a weird issue with the Acrobat Extension in the latest version of Chrome. When filling out a PDF form that has calculated fields, any multi-line text box’s contents are hidden once you lose focus. When I download the filled form and open it with the desktop version of Acrobat, the form fields with hidden content reappear after you click into each field and edit the content.Forms that don’t have any calculated fields don’t exhibit the same issues.If I disable the Acrobat Extension in Chrome and open the same PDF form that has calculated fields, I don’t experience the hidden content issue at all.I’ve also tested the same PDF form in Firefox and Edge, and neither of those browsers have the same issue.The fields that are being hidden are not the fields being calculated. They are just regular multi-line text boxes. Any single line text fields do not experience the hidden text problem.Has anyone else experienced this issue or anything similar?The only fix I’ve found is to just dow

I have the following code and it opens a new browser window, but does not enter the coordinates. What am I doing wrong. Here is the code that I am working with…var lat = this.getField("Lat").value;  var long = this.getField("Longitude").value;  if (lat != "" && long != "") {      // Using the official search query parameter fixes the broken domain string     var mapURL = "https://google.com" + lat + "," + long;          app.launchURL(mapURL, true);  } else {      app.alert("You must fill in both the Latitude and the Longitude fields first.", 3);  } 

Hi everyone,I have an old Outlook data file with a lot of emails in it. I want to convert those Outlook file data to Adobe PDF, but Outlook is not installed on my system.Can I convert this file to Adobe PDF directly with Acrobat Pro? If not, what is the easiest way to do it? It would be great if the attachments were saved along with the emails.Thanks in advance!

Hi! Please help. I did try to create an account but I thought it didn’t went through since no active plan is showing on my profile. Can you pls assist. Money was deducted to my gcash account I do not want this subscription.  date: 10/14/26amount: 2,332.96ref: 022612135Gcash pls pls help. I chatted with someone and they couldn’t find my info nor subscription but how come I got charged??

Can't believe I am stuck paying for this garbage program. Absolutely filled with bugs that even their support team can't fix. Brand new powerful Windows Computer exclusively used to fill out forms on Adobe and Adobe Pro won’t operate without glitches. 

EnvironmentMicrosoft Edge 155.0.4283.45 (64-bit), Windows 11 25H2 (build 26200.9448) Acrobat extension 26.10.1.0. Reproduced with both the Edge Add-ons build (elhekieabhbkpmcefcoobjddigjcaadp) and the Chrome Web Store build (efaidnbmnnnibpcajpcglclefindmkaj) Not signed into the extension and no Acrobat subscription. The browser had an existing Adobe ID web session from Adobe Admin Console, on an account with both a personal and a business profile.Steps to reproduceIn the browser, sign into an Adobe site (for example, Adobe Admin Console) with an Adobe ID that has multiple profiles. Open any PDF in the Acrobat extension viewer. Ours was hosted on SharePoint Online. Click the Print button, or press Ctrl+P.Expected: The print dialog opens. Printing an existing PDF shouldn’t need authentication.Actual: Nothing happens, and no error appears to the user. Ctrl+P is swallowed too.DiagnosticsClicking Print runs print → _executePrint → printUsingIntermediateIframe → _getDataBuffer → getContentBu

Hello everyone,I am facing a persistent issue with Adobe Acrobat Pro 2024 on macOS (Apple Silicon) where the editing sidebar becomes completely blank/empty when clicking "Edit PDF" or accessing specific tools.After extensive troubleshooting and multiple sessions with Adobe support, I have isolated the exact behavior: Not an installation corruption: Acrobat tools load correctly when running under the macOS root account, but fail on standard/admin user accounts. Fresh Account Behavior: On a brand-new macOS admin account, the tools load once on the very first launch, but the sidebar goes permanently blank on the second launch (indicating an AcroCEF cache corruption or sandbox failure). Exhausted standard fixes: I have already cleared caches, repaired disk permissions, removed AcroCEF folders, disabled 2D acceleration, cleared Saved Application State, and reset firewall settings. No UI Workaround: Since the classic Acrobat interface toggle was removed from this build, there is no way

I have recently purchased an additional licence for my worker so we can both send out agreements to clients for e-signatures but we can't work out how to see each others pending agreements. As a work around we cc each other on each one but this is getting tedious and surely there's a way we can see all agreements seeing as we are both under my team subscription.  Any assistance would be appreciated 😊

Why does Adobe keep telling me that it is not responding when I try to print documents?

I have Acrobat version 2022.003.20282, auto-updates are turned on. In my Engineering job I am a heavy user of Acrobat to create pdfs for the parts / assys that we manufacture.  We make heavy use of commenting tools (text boxes, lines, arrows, circles, rectangles).  We have been using Acrobat for this purpose for approaching 2 decades I'd say.  I often have multiple pdfs open at once, and often cut / pasting commenting items from one pdf to another.  The current version is exhibiting some buggy behaviors that are interrupting my normal workflow, and a break from the behavior / performance I've come to expect from Acrobat, borne out over decades: Multiple times a day I have my sytem think a pdf is open that is no longer open (I realize when I go to move or delete the file).  To remedy I have to close every pdf I have open, so Acrobat fully closes, then I can delete / move.  This takes me out of my workflow / train of thought.Note that I have m

Hi - I’m reposting this question because similar postings are now closed.  I got a new PC at work and the IT department had to reinstall all of my programs. When I went to send a shared review via Adobe Acrobat today, I immediately saw this dialog box, which is new to me:  We don’t now use SharePoint, so I kept the default, Network folder, and typed the path to my network folder. I got the error message, “Unable to create shared folder.” I read the posts about Enhanced Security and disabled those options temporarily, but I still get the error message.  Here is the version that I have installed:Any help would be appreciated. Thank you.

I recently got a new PC and the IT department installed all the latest Adobe products, including Adobe Acrobat Pro (Version: 2026.002.21931 | 64-bit). However, now I don’t have access to the Preflight feature. Here are the steps I normally take to access Preflight and the results:Open my PDF in Adobe Acrobat Pro.In the Search bar, type Print Production. From the left pane, I click Preflight. I get a message that WIndows is configuring Adobe.A dialog box, Do you want to allow this app to make changes to your device, opens. Since I don’t have admin rights to make these types of changes to my PC, I click No. I get the following error message:I click OK and get another message prompting me to install manually.I click Install Now and the Download Acrobat 64-bit for Windows page opens. But, I already have Adobe Acrobat Pro 64-bit installed.I opened an IT ticket but our admin says that this is not a matter of having admin rights; it looks like the Preflight option may not be working.  Any hel

I am trying to convert PDFs into JPEGs in Adobe Acrobat but I get the error 'The image is too wide to output'. Yet a send the same PDF to a colleage and he can do it with Acrobat no problem. What is the issue, is it in my settings? Sometimes it will do most pages and just one or two get the error.

Where did the setting go in Acrobat for changing the text size of a dimension?

Hallo, da die Erstellung von Rechnungen im B2B in den nächsten Jahren als E-Rechnung, also im Format XRechnung oder ZUGFerd, erfolgen muss, stellt sich mir die Frage, ob es eine Möglichkeit gibt Rechnungen im entsprechenden Format über Adobe Acrobat Pro zu erstellen und wenn ja, wie dies erfolgen kann. Da ich zwischenzeitlich erfahren habe, dass die Freeware pdf24 die Möglichkeit bietet Rechnungen in diesen Formaten zu erstellen, ist es für mich nur schwer vorstellbar, dass Adboe Acrobat Pro diese Möglichkeit nicht bietet. Bei telefonischen Support konnte man mir hierzu bisher nicht weiterhelfen. Kann mir hierzu jemand Rückmeldung geben? 

Have been into keychain and tried using the passwords there but it is just rejecting all. 

Hi everyone,I'm looking for a way to protect confidential PDF documents against automated text extraction, particularly using AI-powered tools such as Microsoft Power Automate, AI Builder and OCR.The objective is to keep the PDF fully readable to humans while making it difficult for automated tools to extract or correctly interpret its contents.I've been exploring several possibilities in Adobe Acrobat Pro, including: Adding hidden text layers or invisible watermarks. Embedding hidden form fields, metadata or other non-visible content. Modifying the underlying text structure without affecting its visual appearance. Using PDF security settings or other techniques that interfere with automated extraction. I'm particularly interested in whether hidden text or form-field information can be included in the data returned by extraction tools, or whether there are other approaches available directly within Acrobat Pro.Has anyone experimented with this or found an effective solution?I und

I am desperately trying to cancel my Adobe subscription (pdf & AI) but can't for the life of me. Originally it was on a Microsoft account but I accidentally linked it to a free Gmail account and I think this is why - I can no longer see my Microsoft account or cancel the payments (it is processing a payment of £37.15 and I don't want it to charge me more.) Help appreciated as have been trying for hours and am feeling frustrated - there is nowhere on the Adobe website where I can talk to a human being!! 

Acrobat only — Error 224 on launch (MacBook Air M4, Sequoia 15.7.7) — everything else in CC works fineSystem:    •    MacBook Air, M4 chip, macOS Sequoia 15.7.7    •    Active Creative Cloud subscription, account in good standing    •    InDesign and Photoshop both open and run without any problem    •    Acrobat — and only Acrobat — throws Error 224 immediately on launch    •    I don't use KeychainFor comparison: I also have a late-2014 iMac on the same network, running macOS Big Sur 11.7.11, same Adobe account. On that machine, InDesign, Photoshop, and Acrobat all open fine — no error at all. So this appears to be specific to this MacBook Air / Sequoia combination, not my account or license.What I've already tried (all unsuccessful):    1    Fully uninstalled all Creative Cloud apps and the Creative Cloud desktop app itself, then reinstalled CC and Acrobat only — same Error 224 on first launch.    2    Ran the official Adobe Creative Cloud Cleaner Tool, then reinstalled — same resul

Hello, Using Adobe Acrobate Pro version 2024.002.20991. I'm trying to turn off the converting scanned document to editable text and images that runs on every page as you scroll through a document. I'm able to turn this off for individual documents after it has already started. Is there a way to default this to not run?  

On MacOS 27 Acrobat hangs on start when the option ‘Always show Scroll bars’ is selected. Only solution is to delete the user preferences, then restart Acrobat (and do not check Always show scroll bars again of course…)

A client of mine is dealing with a persistent crashing issue in Adobe Acrobat when selecting Request E-signatures. The first time it happened, Adobe gave a pop up about some new feature/experience. She had selected it and it changed how everything was viewed. From that point, Acrobat would crash every time after selecting Request E-signature. The Send Report pop up would show up but the log didn't really show anything. We got to the point where we did the full nuke on Adobe CC. We uninstalled everything and ran the Adobe CC Cleaner. We did a fresh install and made sure CC, Acrobat, and the Windows system was up to date. At first, we got the error message that you'll see in the attached screenshot. "The exception unknown software exception (0xc0000028) occurred in the application at location 0x00007FFA980FF77D." message came up. We made one change and deselected "Use modern user interface for signing and Digital ID configuration" in Preferences>Signatures. I'm pulling my hair out reg

I signed a PDF form containing personal information that was provided to me by an institution. Some time after signing it, I received an email showing the status “Approved” and the name “Anonymous”.

Since last week, Adobe Acrobat works correctly to open and read a PDF document, but when I try to close the document, Acrobat freezes.  This happens when closing the last open document and happens with every PDF document. I am using Adobe Acrobat Version 2026.002.21931 on a 2022 Mac Studio running Mac OS 26.6.2.I am attaching the Sample Process information captured after Acrobat froze.Any solution?