Questions

Hi Folks,sorry, I posted this concern before but without any results. That’s why I'm trying again since I need Acrobat and diminishes my workflow and, after all, paying for it. This happens for about the last half year.Here is a description again:Acrobat stalls when starting a job - stops completely - clicking on anything makes it gray out -(program not responding) difficulty to even close it (gray window - program not responding - closing?)After a repair, it is responsive/fast for a day / a session ... then same problem againHere is what I did:applied Acrobat cleaner tool, uninstalled also with Revo and removed all traces, reinstalled from online source (as suggested previously), unchecked “Protected Mode” in enhanced security (as some suggested) … works fine for a day, then reoccures.Everything in this system is top notch and works fine, always updated, Intel i9, 32GB Ram, all SSD, GForce RTX 4070 Help Please!!

Hello everyone, I’d like to ask a question:When I open PDFs using Adobe Acrobat, I’ve noticed that signatures created with DocuSign have become invisible. However, these signatures are visible when opening the same files in browsers like Chrome or Edge. This issue occurs regardless of whether the PDF was sent by a colleague or downloaded and opened locally. The problem only started happening after I switched to a new computer (I installed Adobe Acrobat Reader DC via the Microsoft Store).When opening these PDFs, an error message appears: "An error exist on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."Thanks for your help.

I am experiencing different behaviour with a standard PDF dropdown field when using Adobe Acrobat Reader on Windows and Android.The dropdown is configured as follows:• Standard PDF choice/dropdown field• Combo option enabled• “Allow user to enter custom text” disabled• No JavaScript• Predefined values arranged alphabetically from “A - Alpha” to “Z - Zulu”Steps to reproduce:1. Open the attached PDF in Adobe Acrobat Reader.2. Open or focus the dropdown list.3. Press the letter R using the keyboard.4. Compare the result on Windows and Android. Results:• Windows laptop:Pressing R selects “R - Romeo” as expected.• Android device:Pressing R does nothing. The user must manually scroll through the dropdown list to find “R - Romeo”.The same PDF and field configuration were used for both tests. The dropdown works correctly on Windows, which suggests that the PDF field itself is configured correctly. Environment:• Android device model: Samsung Galaxy Tab S10 FE 5G• Android version: Version 16• Ac

A few updates ago Acrobat Pro changed the “fonts” dialogue when editing text to a new format. This has rendered it totally useless for my purposes. On my computer (Windows 11), I have installed several fonts I need to use such as the “Audi Type” and “BritishRail” and several others. These were selectable in the past and worked fine. With the “new” useless dialogue these fonts cannot be found anywhere and cannot therefore be used. Why oh why!!! ...and can the simple and effective dialogue way be brought back?? (or enabled by choice via a regkey)??.I have found that if I enable the “Old Acrobat Interface” they come back fine and are usuable. But I have paid for and wish to use the “New Acrobat Interface” what on earth is happening here. Please advise... 

On a work computer windows 10 I was working on a school paper, the only way it would let me print the documents was to if save  PDF files to desktop. There are three that I cannot delete. They all three have a long folder name. When I try to open the file acrobat opens and says path not found or doesnt exist. I have tried to edit the name but no luck. Any help much appreciated.

When I select “Edit PDF” option, the “All Tools” pane disappears.This issue seems persistent.I’ve tried looking at the view/show settings.Running a repair on the installation.Uninstalling and Reinstalling Adobe Acrobat. Can someone please help or provide some suggestions? Thank you, 

I am trying to correct recognized text as part of this scanned PDF. The “correct recognized text” function has indicated a series of dots as grammar, when it is in fact shading done in a diagram image. When I try to clear the field, it won’t let me accept. There is no box saying “not text” This is 26.1

Hi, When I create a PDF document from word, the font Times New Roman is getting changed to Times Roman. Here I use the Acrobat Pro Dc for my conversion of word to PDF.   I found a similar blog Times New Roman in Word documents changes to TimesNewRomanPSMT in PDF documents (Create PDF)  explaining the problem.   Is there any solution to overcome this problem?   Can someone please help?

Can you help in solving such issue ?How to disable access to web account 

Acrobat Reader is my default program for reading PDFs - I don’t need to edit, I just need to be able to read them.When I open a PDF, there is another Window with a thin gradient title bar that only shows “Adobe Acrobat Reader (32-bit)” and I have to click the X to close it three times in a row. Only then can I use Acrobat Reader. It happens every time I open a PDF document. If I want to open another PDF, it works, but the first PDF I open always makes me close this blank window three times. Below is what it looks like - as you can see the window completely covers the document and I have to close 3 times before I can see my document. 

You are not paying any attention to the Arabic language, and this bothers me greatly, because I have been demanding this for several years and there has been no response from you, so please provide the Arabic language package, especially for the OCR function, which is very important to us.

I have a fully paid up annual license for Adobe acrobat pro. My understanding was that the extension for Google Chrome would allow me to convert information on most websites into a PDF and then download the PDF. That understanding came from my  consulting  an AI.  the extension is active in Google Chrome but appears to be capable of doing nothing other than offering to convert PDFs into different types of documents or editing PDFs on someone else's website–why would I want to do that?  The directions that I get from   A.I.  tell me that there should be a acrobat logo near the Address bar  or  a puzzle type  icon.  the puzzle type iconShows the extension within it  and has a pin opposite it. Some of the responses from AI  suggest that the pin  or  Acrobat Pro icon  should be moved from the puzzle shape onto the browser. But that is impossible. All I can do is alternate between putting a slash through the pin  within the puzzle shape or remove the /.  on a few occasions something from Ac

A separate question describes the fact that I can't get Adobe Acrobat Pro extension for Google Chrome to do anything useful.  extension does manage to  sometimes generate  the message shown below. I am left totally confused and find it somewhat ironic that the for me so far totally useless extension manages to generate a false error message. I have a fully paid up annual subscription to Adobe Acrobat Pro, and the next payment is not due until February 2027. Adobe creative cloud shows me as  having a valid license. I live within the United States and the message below shows up even when I am looking at a U.S. based website.  I will appreciate any suggestions as to what to do To stop these erroneous messages. Does the extension actually work for anyone?Many thanks. Welcome to AdobePlease take a moment to complete your accountPersonal AccountFirst name Last name Country/Region AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAus

When trying to open a pdf document, the acrobat app won’t open.  I am on MAC OS Ventura 13.0 and tried the clean up tool and uninstall tool, restarted the computer , re-dowloaded the app, and the app simply does not open. Don’t know how to solve this. Need Help ? 

Hi everyone,I am using a licensed standalone version of Adobe Acrobat Pro 2017 (Classic Release - Version 2017.012.30262) installed on my company workstation.Recently, I noticed that the Adobe Acrobat Chrome extension (web extension) is not functioning properly with my installed desktop license. When I try to use features within Google Chrome (such as converting web pages to PDF or editing/combining files), the extension asks me to sign in or claims that a paid subscription (Acrobat Pro DC / Document Cloud) is required.Since I already have a fully licensed Acrobat Pro 2017 desktop application, I expected the Chrome extension to work in integration with my local desktop installation.Could someone clarify the following? Does the current Adobe Acrobat Chrome extension support integration with classic perpetual desktop licenses like Acrobat Pro 2017, or does it exclusively require a subscription-based Document Cloud / Acrobat Pro plan? Is there a specific setting or legacy extension vers

Summary of Issue: Random PDF Print Corruption on Windows 11 with Ricoh CopiersSince upgrading to Windows 11, we’ve encountered intermittent issues when printing PDFs directly to Ricoh copiers. The issue affects at least two users who print large volumes of PDF files daily (approximately 1,000 PDFs per day). Both users print directly to Ricoh copiers using IP-based connections rather than through a print server.EnvironmentCopier Models: Ricoh IM C6000 series and IM C6010 seriesConnection Type: Direct IP printing (no print server)Driver Used: Ricoh PCL 6 Universal Driver, version 4.32Operating System: Windows 11 (24H2 Build 26100.6584)Hardware: Tested on multiple newly imaged and brand-new Windows 11 computersPDF Application: Adobe Acrobat Pro (fully up to date)Printing Method: Users right-click on PDF files in File Explorer and select Print (batch printing)SymptomsWhen printing large batches of PDFs, some files randomly print corrupted.Corruption appears as text, stamps, or images repla

I’m currently unable to download anything from my App Store to my phone. I also don’t have access to a desk top. Is there any other option? 

My computer crashed and had to reboot. When I rebooted, I opened Adobe Acrobat only to get the message that the 'root folder' could not be located. The file I was working on seems to be completely lost. I went to: C:\Users\username\AppData\Roaming\Adobe\Acrobat\DC but the AutoSave folder is empty. Any suggestions where my file might be or am I out of luck? My autosave preference is every 5 minutes. Thank you

 I am unable to view previews of adobe PDF documents in the preview pane in Windows Explorer on my computer (i.e. local drive or network drive) unless it is via my OneDrive folder. When trying to view files on WE that are on local or network drives, the preview plane is blank and contains no error message or warning. I have tried uninstalling and reinstalling adobe and my IT department have tried various fixes such as deleting temporary files, editing the registry, and editing local adobe acrobat settings. None of these fixes have worked.

Adobe’s garbage early cancellation fees are just that.  Anyone who’s product was worth a spit wouldn’t need to have cancellation fees.  Adobe is unavailable for support and lets the community figure it out.  Their Acrobat Pro product has turned into garbage and constantly crashes when dealing with large files.  I need to cancel because you guys’ Acrobat has been turned into a trainwreck.  I’ll be cancelling my card and you guys can pound sand.  BlueBeam is a much better product in almost every way.

I don’t want creative cloud at all ever.  If I uninstall it, will it adversely affect my Acrobat functionality?

Guten Tag,ich habe seit einiger Zeit ein reproduzierbares Problem mit Adobe Acrobat unter Windows 11.Nach der Nutzung von Acrobat verhindert ein von Acrobat gestarteter Microsoft-Edge-WebView2-Prozess teilweise dauerhaft den Windows-Bildschirmschoner sowie das automatische Abschalten des Monitors.powercfg /requests zeigt in diesem Zustand:DISPLAY:[PROCESS] \Device\HarddiskVolume3\Program Files (x86)\Microsoft\EdgeWebView\Application\153.0.4234.48\msedgewebview2.exeVideo Wake LockIch konnte den verursachenden WebView2-Prozess eindeutig Acrobat zuordnen. Die Prozessparameter enthalten unter anderem:--webview-exe-name=Acrobat.exe--webview-exe-version=26.2.21931.0sowie das Acrobat-spezifische WebView2-Profil:...\Adobe\Acrobat\AVWebview2\DC\EBWebViewDas Problem lässt sich reproduzieren: Sobald der Fehler auftritt, bleibt der Video Wake Lock bestehen. Nach vollständigem Beenden von Acrobat verschwindet die DISPLAY-Anforderung wieder und der Windows-Bildschirmschoner funktioniert.Das Problem

Da Arial als geschlossener Systemfont in MacOS 26.6.2 (25G83) verfügbar ist, kann eine zusätzliche Arial (z. B. über die Fonts der Creative Cloud) nicht installiert werden.Wird das Dokument in der Webversion von Acrobat geöffnet, ist die Fontdarstellung korrekt.Bei der eigenen Suche nach einer Lösung wurde dieses Problem hier häufig berichtet, auch mit anderen Fonts.   In “Dokumenteigenschaften” wird Arial+000016 als Type 1 Schrift aufgelistet, vielleicht ist es das Problem.Bereits erfolglos getestete Lösungsversuche:Creative Cloud App neu gestartet, auch CoreSync beendet Rechner neu gestartet Font-Caches gelöscht mit sudo-Befehl Validierung der Schrift im Fontbook Suche von versteckt liegenden Arial-Fonts mit der App “Find my file” Acrobat deinstalliert, mit CC Cleaner bereinigt, neu installiert neuer Benutzer im MacOS angelegt clean install des gesamten Systems und Neuinstallation von Acrobat 2 remote sessions mit dem technischen Support von Adobe Testen des PDF-Dokuments auf den Rec

I work in IT support and I'm assisting a user with an irregular issue with her Adobe Pro. When she redacts or edits a PDF document and tries to save they get the below error messages despite being the only one who has access to the document. we have tried saving it in other locations. It will then only save the PDF if they rename the file, the PDF is not protected and protected mode is switched off. it wont let them save over the original and they have tried with several documents.i have checked the settings and also reinstalled Adobe and still getting the same error message.  Thanks