Questions

ご担当者様 「Adobe Acrobat Pro 2017version」の引継ぎをお願いしたく。オペレーティングシステム：Windows 11 Pro　 詳細はお伝え可能です。早急なご連絡をお待ちしております。 

Hello everyone,I use the Adobe add-in for Outlook (on Mac). When I convert an email to PDF, the generated PDF does not display the sender's name and email address: I only have the content of the email. What should I do?Thank you in advance.

I am very new to coding and only know a few basics. I have a text box that adds or subracts 1 based off of another text box, which I got working well. But I also need it so other people can leave the text box blank without having to alter the number from the that it is add/subtracting from. Please see below. var gravesite = this.getField("Gravesite").value;var section = this.getField("IntermentSection").valueAsString;if (section == "3A" || section == "3E" || section == "3J" || section == "3T" || section == "3Y" || section == "3Y" || section == "5B" || section == "5C" || section == "5D" || section == "5E" || section == "5G" || section == "5H" || section == "5I" || section == "25" && gravesite > "0") {event.value = gravesite - 1;}else if(gravesite > "0") {event.value = gravesite + 1;}else {event.value = " ";}

Today whwn I opened Adobe Acrobat Pro DC all my tools in the left panel were gone. Instead of "Edit PDF", "Combine pages", "Prepaire for Accessibility" and so on, I can only se these three items: "Create a PDF space", "AI assistant" and "Generative summary". Here's what I have tried in order to get all my tools back:Help -> restore installationSettings -> languageLog out from my Adobe accouunt from within Adobe Acrobat Pro DC and then loggein back again.Deleting all Adobe entries from the Windows Registry fileNothing seems to help. Any idéa or suggestion on how to restore the previous "All tools"-list would be very apprechiated.   

Subject: Feedback on File Hover Behavior in Adobe Acrobat Dear Adobe Team,I am sharing feedback regarding a recurring usability issue in Adobe Acrobat that impacts workflow efficiency and is a constant source of aggravation. Currently, when a file is in a hover state (for example, during drag-and-drop or when the mouse is positioned over a file), Acrobat disables the Save and Open options. This behavior often prevents me and other network users who can't see the current state from opening or saving files, even though the file is not actively in use by anyone else. This restriction feels overly cautious and creates unnecessary friction, especially in collaborative environments or when working with local files. The hover state typically does not indicate an actual lock, so blocking these actions seems counterintuitive and is not used in your other programs. Why this matters:It interrupts productivity and forces users to take extra steps (clicking away or waiting) befo

I need to fillin data on a PDF that has a box that can be expanded by grabing the corner and puling down. I have some fillin boxes that have the arrows for predetermined choices but have no cursor that will operate the arrows. I am new to Acrobat and can not find the right part to do these easy actions. Help please.

I have used Commissioner Extra light font in indesign 24 version. After exporing as PDF, I could not see the font in acrobat instead it is showing Commissioner Thin font. Why the font name is incorrect in the acrobat and how can I fix it.

In the past, I could open a previously created PDF file choose edit and remove objects and add new ones. Then put small rectangles and text on top of them. Now, when I try to add a rectangle, it will draw it but can not be edited. I have to use the undo function to delete it.  If I put a text box on top of the rectangle the letters disappear, as if they go behind the rectangle.  Is there a different mode I need to be in?  

Meu Adobe acrobat apaga minhas anotações no PDF, apaga as páginas do PDF, não fecha o PDF e depois volta ao salvamento anterior. Como consertar isso 

Ich habe den gesamten Tag die Sprachausgabe von Acrobat genutzt. Ich arbeite auf einem englisch eingestellten Mac OS und habe im Acrobat alles auf deutsch eingestellt, damit es deutsch vorliest. Das funktionierte, bis es plötzlich nicht mehr funktionierte. "Keine Deutsche Sprache zur Verfügung" (oder so ähnlich) lautet die Notiz. Es ist aber eine deutsche Sprache im System heruntergeladen, es funktionierte ja auch noch im anderen Dokument eine Minute davor. Danach funktionierte es in keinem Dokument mehr.

I originally purchased the Adobe Creative Cloud Student Plan, and the initial charge reflected the expected student pricing. However, in the months that followed, I was repeatedly charged for Adobe Stock in addition to Creative Cloud. I only recently became aware of these charges, which had been occurring for several months without my knowledge.To be absolutely clear:I never subscribed to Adobe StockI never downloaded, licensed, or used any Adobe Stock assetsI had no need for Adobe Stock and did not authorize this subscriptionAfter discovering the charges, I immediately canceled the Adobe Stock plan. Upon doing so, I was informed that an early cancellation fee exceeding $100 would be applied due to a contract term. This fee is unacceptable, as I never consented to an Adobe Stock subscription in the first place. Who and how should I contact to request a refund since I never heard of, used, or even downloaded this "Adobe Stock" 

I've printed an email to PDF. I then password protected that PDF. I now wish to download that, put it somewhere safe, and then delete the copy you have. I am poorly prevented from doing this I would like someone to explain why that is, and how I can go about making it happen anyway. If someone could please do that, that would be awesome. I payed these monsters the same amount of money that someone on a computer pays to have access to both the mobile and computer version. I still got shafted with only the mobile version, and shafted with not being able to directly ask help or support, but I'm only allowed to talk to the community so I really hope someone out there can help me because... Every time I try and go to actually talk to support, I get access denied.

I am developing a solution where user will access a pre-filled adobe sign document . Can system pre-filled e-signature of a given user before sending?My system has half a million user and cant request each and every user to go electronically sign it , rather would like to  pre-fill adobe sign document along with pre -saved e-signature of the user ?

Hi guys, I need some help with my Adobe Acrobat app. Whenever I try to access a PDF on Adobe Acrobat, it is fine for 5 seconds before this message pops up: Your request is on its way You’ll hear back from your admin soon. If your request is approved, you’ll get an email with instructions on how to start using your apps and services. Learn more about requesting Adobe apps.   My account is a personal account and I have tried running it as an admin, but it will not let me edit or read any of my PDF files. This has never happened before an I am unsure of what to do. Thanks in advance!

Un cordial saludo.Desde hace unos días, Acrobat Pro para Windows dejó de reconocer las fuentes activadas mediante Adobe Fonts al intentar editar texto en PDFs. Lo extraño es que Acrobat Web sí las reconoce y las usa sin problema. En aplicaciones como InDesign, Illustrator y Photoshop también funcionan correctamente.Antes hace unos días, Acrobat Pro utilizaba sin inconvenientes estas mismas fuentes activadas desde Creative Cloud, incluso cuando el PDF traía la fuente como Embedded Subset. Ahora muestra el mensaje de que la fuente “no está disponible o no se puede usar”, obligando a sustituirla.Esto afecta el flujo de trabajo profesional y genera una inconsistencia clara entre la versión web y la versión de escritorio de Acrobat. Agradecería una revisión, ya que este cambio no existía hasta hace pocos días.1b6aee85-1e8e-4b0e-a698-8f151db823ab.png

Dear Adobe Team,Is Adobe EUTL out of sync with the EU Trusted List?Penneo A/S is a Qualified Trust Service Provider based in Denmark, and our qualified CAs are no longer showing as trusted in Adobe Acrobat Reader, even after reloading the trusted certificates through the Preferences => Trust Manager menu.Our Qualified Root and Intermediate CAs haven't changed or expired, our CRLs are published as normal, and we're still included in the Danish edition of the European Union Trusted List: https://eidas.ec.europa.eu/efda/trust-services/browse/eidas/tls/tl/DK.Unfortunately we have not received any response from the team at aatl-info@adobe.com, whom we first contacted on November 28th. This is now an urgent matter for our customers, who rely on the signature validation feature of Adobe Acrobat Reader. Any help will be greatly appreciated.Sincerely,JacobPrincipal Product Manager at Penneo

Hi there, I have a long report of multiple cells with "-" where there is no values. Read aloud completely skips the cells where there is a dash, creating a catastrophic accessibility failure. Has anyone experienced this, or has any workarounds to it? Regards

I have Adobe Pro.  I recently got a new laptop. When I try to edit a PDF, it gives me an error that I need to upgrade to use the features.  I've tried signing in and out and the Cloud version, but it still doesn't work.  How do I fix this issue?

Dear Sir/Madam, I purchased Adobe Acrobat XI Pro approximately six years ago. After recently formatting my computer and reinstalling the software, I am unable to locate the original serial number required for activation. I would appreciate your assistance in recovering the serial number or advising on how I may reactivate the software. The product was purchased using the following email address:   Thank you for your support. I look forward to your guidance. Kind regards, [Personal information removed by Adobe moderator: Email]

I see a number of solutions to the above, but none that exactly address my situation. I have AcrobatProX installed and activated on an (very) old machine, from which I have to move away. The software is activated on the old machine, but I do not have that activation code (I do have the install files). I was able to install on the new machine (Win11), but it keeps asking for the activation code, which I no longer have.  Can I lookup the activation number somewhere on the old machine and use it on the new machine? And, if so, where can I find this code. (Obviously, I have been unable to locate it on the old machine) Or, is there an alternative process?

Estoy presentando un problema extraño:Algunos archivos PDF aparecen como “Compartidos contigo” dentro de Creative Cloud, pero no aparecen en la sección “Compartidos conmigo” de Acrobat (web o móvil). Esta inconsistencia lleva meses ocurriendo.Puntos claros del problema:No importa si el archivo llegó por redes sociales, correo o fue generado por Adobe Scan, siempre termina apareciendo en Creative Cloud > Otro almacenamiento > Compartido contigo.En cambio, cuando entro a Acrobat web > Compartidos conmigo, ahí NO aparece nada.Es como si fueran dos sistemas separados que no sincronizan correctamente.Como propietario del archivo, debería poder removerlo de mi lista. Sin embargo, al abrir el menú de opciones y seleccionar “Salir”, la acción no funciona: no elimina el archivo ni lo saca del listado.No existe ninguna otra opción que me permita rechazar, revocar o quitar el estado de “compartido”, a pesar de que soy el dueño del PDF.En Acrobat móvil y en Adobe Scan no aparece ninguna s

 È possibile dopo aver unito più file PDF numerare ciascun file in modo differente?Esempio su 3 file. Per il 1º file A/1 A/2 A/3, per il 2º file B/1 B/2 B/3 B/4 e per il 3º file C/1 C/2…. Cioè ogni file è classificato con la lettera e poi segue la numerazione partendo sempre da uno fino al numero di fogli che lo contiene.

My company bought Adobe Acrobat so that it wouldn't have problems with handling (viewing and creating) PDF files. But some of our PDFs are shown correctly in any browser, in the online version of Adobe Acrobat Pro, Nap32, Foxit and icon preview in Windows 11, but not in Adobe Acrobat Pro Desktop :). In AAPD the backgroud is corrupted and part of the content missing. It doesn't display any information about a possible error, compatibility issue, or anything. I reinstalled and updated the AAPD to the newest version.Windows 11 Pro 25H2 6.‎12.‎2024 26200.7171 Acrobat Pro Continuous Release 2025.001.20982PDF created with Impress, LIbreOffice 25.8.3.2 (X86_64), ver. 1.7 (Acrobat 8.x) for LinuxI can send a file for examination, but not in public access.Best Darek   

I need a PDF script based on the concept. Could you please help? can not write N/A in section 3.7 and also write PASS or FAILif section 3.7 is N/A than below fields are not enablesif section 3.7 is PASS than upper line should not be enabled (see snapshot) Screenshot 2025-12-11 185325.png

I am currently logged into my account on a new computer but cannot download any of the apps.  The message I am getting is that my request has been sent to my Admin but I am the owner of the account and am not receiving any request.  Any help would be appreciated.