RoboHelp

Greetings, I use RoboHelp 2019 (14.0.14.002). I'm unable to remove a folder from the Project Manager pod as the Delete button is disabled. To remove the topics that are listed under a book, I've removed the book from the ToC, manually deleted the folder on the machine, deleted the topics from the Topics List pod.  The topics aren't there in the ToC, but, when I click certain index entries, it takes me to those deleted topics. I've also deleted the .CPD file and after generating the output (.CHM), the topics are displayed when I click the specific index entry.   suggestions anyone?

We have a Frameless Online Help with Portal Skin. The help works as expected.There is a slight slowness when navigating across the topics by clicking them in the left ToC pane. The content (topic title and body) displays first and then after a fraction of seconds the header and breadcrumbs display.Is it something that anyone has faced and any solution for this?Would long topic names or breadcrumbs be a reason for this delay of a fraction of seconds?

Hi all, I have just started using RH2020, having moved from 2019 Classic version, so the whole interface is new to me. I have downloaded the latest updates. I am at the point of giving up and re-installing 2019 as I just cannot get it to work properly. To me, it seems to be very buggy and just does not seem to be working as expected, but am hoping it is me, rather than the software. Some issues I'm having:If I apply bold to a word, then try to toggle it off again, sometimes it does not work.Sometimes I apply a condition to a word or sentence, then right-click to remove it, and the option is not there.Sometimes I apply a condition to a word or sentence, yet under Content Properties it does not show  that conditional text has been applied. Sometimes it does.I have a bulleted list of 5 items where items 2 and 5 are conditional. When I generate, I still get the bullets on the lines that are conditional. I've tried selecting the carriage returns (view >Show>Paragraph Markers

Hi everyone.I have just started using RoboHelp 2020, having used earlier versions for many years. I am running version 2020.4.173.I have a problem when outputting to Responsive HTML5. One of the icons in the TOC is partially missing, and the name of the book associated with it does not display at all, although the topics do appear if you click the +. This shows the TOC before it is expanded, and after expansion. I moved this book to the end of the TOC to experiment with it, but the same thing happens when it is further up the TOC. I do use conditions in this project, but there are no conditions associated with this book or the topics in it.The rest of the TOC is fine. This product is being released next week so this is time critical! Any ideas would be very welcome!ThanksLaura

I'm using Robohelp 2017 with a modified version of the Indigo layout and want to have Glossary terms/definitions show as tooltips instead of the default expanded text. I see that there's a built-in script "Output Generator with Glossary Restyling" but it doesn't appear that Responsive HTML5 layouts are supported or at least it's not an option, even though pretty much every other SSL is supported, including multi-screen HTML5.

I am using Rh2020.4.173.  I have images loaded onto a topic.  Their extention is .png and the appear fine.  I also have a hyperlink associated to them.When I create an output and publish the page, I am not seeing the images.Does anyone know why? 

I have generated my help as an HTML5 output for a web based application, what is the best solution to host it? 

Hi I'm creating a help system for a web based application using Robohelp 2020, the output will be Webhelp or responsive HTML, the management wants to have help on the level of the screen fileds, not only on the screen level. My question is: Is this possible for web based applications to have help on the field level? and if yes, how can this be achieved from within RoboHelp 2020?Thanks a lot 

I am generating a print output of my online help.When I insert the front matter the in the book Toc, the Toc gets generated but it also displays come portions of content. For example an image. I guess the tags that it picks to build the toc are applied to the image. How can I fix that?Secondly, when I insert the cover page it is part of the front matter and it gets added to the toc. How can i exclude the cover page from the toc? When I dragged it outside the front matter it showed in the output the toc got hidden. How can I keep both without clashes?

Hi,My company is planning to buy the new technical communication suite. With regard to this, I have two queries:1. Can I activate the new technical communication suite off line? My office system is not connected to internet.2. Do the video help files play on the Internet Explorer without Adobe Flash?  As the flash player is no more supported, please clarify it.Regards,Binu

I cant seem to get breadcrumbs working in my output anymore. In the indigo skin, the breadcrumbs are there but if  you click on them, they do nothing and in the Studio skin, the dont display at all beyond heading 2. So if you have a heading 3 in your TOC, there are no breadcrumbs at all. Is there something else I have to do?    

Does anyone have any experience with documenting company software, where the ribbon and menus can be customized?Example:Previously in a topic, I would've documented the navigation something like this:From the  ribbon, select the Utility tab, then click the Ppr button. The Processor Front End screen (Figure 3) displays.However, that button may or may not be under that tab, and I have no idea how the client would've customized their ribbon or menu. I've placed a reminder in topics like this:Reminder! Your menu options vary according to the security settings assigned as well as your assigned role. Has anyone documented this type of thing differently, where it was well received by clients and effective too? For reference, using RH 2020.4.173Thanks so much in advance for your time! 

How does version control work in RoboHelp 2019 for GIT??? In a multi-author environment, will it automatically check out and lock files that are being edited? Or will users have to manually notify each other what they're working on and/or manually merge changes when there are conflicts?Also, is there a plan - and timeline (and if so, when?) - to deliver version control via RoboSource Control (3.1 or maybe RSC 2019????) and Microsoft SCC API (for example, Microsoft SQL Server 2017 Express)?

Hello,Can anyone tell me if Robohelp 2019 includes a software version control application enabling several technical writers to work on the same project at the same time? I can find a clear answer... Thanks!

Running RH 2020.2 (currently testing .4 update). Have successfully published RH frameless web output to an internal Microsoft IIS web server, but we're looking to migrate our output to a Microsoft Azure cloud hosted enviro. Specifically we're looking at placing our RH frameless web output in an MS Azure VSTS>Storage Accounts>Blob Containers location. At the moment, I have to manually copy over/transer files (via Microsoft Azure Storage Explorer) to the corresponding Blob Container after compiling updated output. It appears there are automation solutions for transferring local files to a blob container, but I'd like to automate this with RoboHelp's Publish tool if possible. Has anyone done this, or know if it's possible?

RH10, WebHelp Pro, Robohelp Server 9First, please do not move this question to the Server forum because plainly part of the problem is happening before the output is published.After generating output and choosing FIle > View> Primay Layout, every thing looks OK except that if I click the Search button,  I get the Search input box and below it, the message:Error: Failed to initialize database.If I enter any valid search term, the only response is:nullWe publish our output to two identically configured WebPro servers. After publishing the above output, the result is that on one server, the published output works fine, including searches. On the other server, clicking the Search button produces a completely blank navigation pane.These results are infinitely repeatable despite numerous server restarts, deletions of SSL folders, CPD files, all the usual suspects.SO the questions I have are:What  database is failing to initialize?What would account for two different published

Hi,We have multiple Robohelp projects created and maintained in Robohelp 2019 Classic. We've been using this for a while now. However, recently we noticed that when we generate output, this line gets added to the HTML files of the Responsive HTML5 output:<link rel="stylesheet" type="text/css" href="../../template/styles/widgets.min.css">While this is not having a visible impact on our output, we want to be sure of what this line is and why is it getting added since the recent past?We haven't changed anything in the way we generate output. This line is seen on all HTMLs irrespective of whether it was updated or not.Any explanation will help. Thanks!

Is there any possible way to move the homepage ttile at the centre in the dark skin of Frameless Output ?

The hanging indent for numbered lists in my RoboHelp 2017 project do not show in the printed document output in Word. The bulleted lists are okay along with the rest of the printed document and also the Responsive HTML output. The hanging indent for numbered lists appear correctly in the review pdf that is created in RoboHelp. What am I missing?Thanks,Jose

Hi, I am wanting to have a nicely formatted output in Word. I have looked at both the online help and Peter's site for guidance and am still struggling with this.  I want to have a set of topics that will end up online and in a printed manual. However, I also want to be able to output a specific topic as a stand-alone document with a different appearance.  For example, if I were creating a book of recipes then I would expect pages of recipes. However, if I also wanted the option to generate a document with just one recipe, then I want the page to look different. The single recipe would have a flyer type of appearance vs a page in a book appearance of that same recipe in the full book output. Is this possible and where would I start?  Another idea I have wondered about is having the ability to print a topic from one of the other online outputs and have that output printed with additional print-only content such as a different header style, the addition

Hello,  I have RoboHelp 11 and have been publishing for years without issues.  The last time I published the search stopped working completely.  I found a discussion from several years ago that suggested I delete the .CHD file and republish. I deleted the .CHD file and that didn't do anything but break all my links.  Any other suggestions?  Thank you,

I had used RoboHelp 1017 for several years but I started a new job and they are using RH 2020. I've been trying to setup all my styles and I previously used the function "Style for following paragraph" when formatting styles. I can't figure out in RH 2020 how to do that. Side note I really don't like RH2020 because I'm not very savvy on html or css. The  RH 2020 you really need to be trained in using the code. Back to my issue, is it possible to set the next style to follow in RH2020? If I need to put it in the code how or where would I do that.Thanks,

I want to use the Indigo skin the titles of my TOC are too long and they are cutting off in the image? Apart from shortening the text, does anyone know how to make those images bigger to accommodate all the text? Can I change those images completely?

The first line of the numbered list in my RoboHelp 2017 project appears indented (incorrectly) in the printed document output in Word. The consecutive line numbers that follow have the correct margins. Otherwise, all content appears correctly as formatted in the Responsive HTML output. How can I fix this?Thanks,Jose

The Update 4 of the 2020 release of RoboHelp is here and is power packed with authoring, publishing, and user interface enhancements. This update enables content creators and information developers to create quality content while maintaining high productivity.    The update introduces Zoho as a new Knowledge Base output, multi-level autonumbering, enhanced User Experience and accessibility improvements, search and frameless skin enhancements, and a lot more.     We’ve made enhancements across all major pillars – Accessibility, Authoring, Publishing, and User Interface. For more information, see What’s new in RoboHelp Summer 2020 release Update 4.    Bugs fixed in this update  In this update, we’ve fixed bugs related to User Experience, authoring, search, PDF, frameless and responsive, and output formats. To see the list of bugs