RoboHelp

We have set up our Robohelp project with correctly mapped topics, but are unable to invoke them from our client code. The sample RoboHelp_CSH.cs file that is delivered with Robohelp has a comment at the beginning that implies the base Url is http://www.myurl.com/robohelp/rest, but our published output contains no robohel/rest or even just rest. I can, however, see a file called default_csh.xml, which does contain our mappings. All the online help I have found talks about how to set up mappings, but I can find no example of how to use them in a finished site. The online docs also refer to a CSH Test Tool, which does not seem to be included with RH2020 I am sure there is some detailed documentation for this somewhere, and I have simply been unable to find it, so any assistance would be appreciated.

I got asked to integrate RoboHelp search into an external search and now I am looking for an endpoint on RoboHelp to trigger such a search, get some responses in a defined format (JSON?) to be able to consume that then. But I could not yet find an API for that. Anyone around who could help me with that? Is there an API that I can call with "curl" to get some responses? Essentially I have a search term, want to get the top X search results from RoboHelp along with the URL on RoboHelp and then render this for the enduser. The API docs I got sent are for showing RoboHelp from different digital entities (web, Java app, C# app, ...), but not a generic API for me to call into. This is the API I got sent to:https://help.adobe.com/en_US/robohelp/2017/robohtml/index.html#t=book%2Frob_createhelp_ch%2FInformation_for_developers-.htmIs there something better around? Some Swagger doc or so? Some other developer documentation? They surely have that around in 2021 ...

We have over the last year converted a huge number of word documents into Robohelp and have had to find solutions to a number of issues, but have finally got there.  This process was manual document by document as we wanted to do improvements on them all as we did it.  We now have a couple of other products that we need to potentially move a large number of documents - one that's about 80 documents, another that is about 500.If this could be automated that would be great, instead of having to manually import them.  Just wondering if anyone has automated the conversion of multiple word documents into Robohelp.  Also Word contains so much rubbish HTML in it, does this cause an issue when it's imported.  So any advice would be useful.

I am using Robohelp Trial while I wait for my new license request to be approved. I understand trial is a totally functional version. Created a new project which contained a default 'First Topic'. Imported a word document to make a new topic. Generated content and published to filestore, and ONLY the first topic appears there - nothing for the new topic I imported. Is there some step I have missed as a newbie? TIA

Hi - is there a way to order this list of assets other than alphabetically?   .... Thanks. (Chapter Order 1-7)  

I've published a RH project in 2 formats - frameless and HTML5 - and in both instances when a user clicks on a search result, the topic heading font size changes. I've gone through all the layout settings and don't see a way to prevent this. Thoughts?I'm using RH 2019.0.14 by the way.

I am currently using Rh Version 2020.3.32.  In my Responsive HTML5 published page, users are not able to search using numbers.  I have pages written with a numbering system.  The number is in the Title, File Name, and on the page itself (see images).  I have added the numbering system as search keywords and that did not solve the issue either.  It is important for my users to be able to search by number.  Can anyone help? Is this a known issue?     

Hi I want to include an Excel Spreadsheet in my pdf and html output. What is the best way to acheive this?I tried saving my spreadsheet as a web page and importing it into the project but the html file just had undefined in it. I copied and pasted a spreadsheet into a topic and that actually worked quite well. But, obviously, you cant sort on the columns.Can you link to an Excel spreadsheet from a RH topic?Thank you for your help

want to understand key differences before purchasing perpetual license version.

Greetings! We've been using RH 2019 Classic for about a year with Sharepoint 2016 on-premise for version control. Knock on wood, it has been working almost flawlessly.  For the past few months, we've been also testing RH 2020 with Sharepoint Online as version control. There, we noticed the following features missing:No way to restore to a previous version of a topic from within RHNo way to even see a topic's history  from within RH (list of the previous versions, who made the changes, check-in comments, etc.) The lack of this CORE functionality left us completely puzzled. And the only remote workaround has been to locate the files in Sharepoint Online and to revert to a previous version there while RH is closed.  Talked to Adobe and simply they stated that these features are not available. I asked them if it's on their roadmap and they said they'll ge tback to me, but nothing so far.  For those of you using RH with Sharepoint Online.....have

Hi, Everyone. I've just started using a browse sequence. It works great when only generating regular output. But if I add Generate Output for SharePoint to my output preset (frameless), the output process hangs on "Indexing references." If I remove the browse sequence, the output generates just fine, even output for SharePoint. Or if I de-select Generate Output for SharePoint, then I can include the browse sequence. This one is time sensitive -- I have a major presentation to do on Monday. Any advice for me? Thank you!

When I import an MS Word file with a bulleted list, the next topic begins inside a bulleted list and it should not. In addition text following a bulleted list is indented when it should not be. Following a bullet list with a table fixes the bullet problems. I remember reading an article about preventing bullet list problems using Word, probably on the excellent grainge.org, but I can't it again and I don't remember it addressing this simple case. I'd say I've overlooked something but this is such a simple case I can't think what it might be. Any pointers or direction would be appreciated. My notes below - thanks for looking. Thanks,Chris  I tested this with a new blank Word document, and created a new RH project. The Word document looked like this. with the "Topic" lines being Heading 1s. I import this document into a new, blank RH project (2020.3.32) specifying Start new topic from style, Word Style, Heading 1, and this produces the 4 topics I'd

Hi, Everyone. I've been testing out the free trial of RH 2020 (2020.3.32; frameless). To do this, I've upgraded a project from RH 2019 (new UI, 2019.0.14; frameless).  After the upgrade, my three buttons no longer work. They seem dormant -- not responding to clicks in any way. (The other 3 buttons, in the right panel, do work.) I've checked the configurations of the filter button in the output preset. Seems no settings have changed. Any advice for me? Thank you! 

Hi Team, I wanted to customize the layout for responsive HTML output, wherein I  want the print option to be disabled. Can anyone help me with this?

Hi, Everyone. In both RH 2019 and RH 2020, what is best practice when assigning condition tags? Specifically, I have two condition tags, based on the role of my end user: ContractorsEmployees The DCF filter is working great. However, I have two questions. Filtering works the same way whether I apply the condition tag to each page in a TOC book or just the TOC book and none of the pages in that book. Which is best practice?If I assign no condition tag to a book or its pages (see screenshot), the filter treats those topics the same as if it had the "Employees" tag assigned. I have a vague memory of this behavior being either a default behavior or a behavior that I've configured. Is it okay to just leave it this way? (The filter is performing the way I want it to.) SCREENSHOT  Thank you!

Adobe's EOL Matrix https://helpx.adobe.com/support/programs/eol-matrix.htmldoes not provide the end of life information for Robohelp 2017 and unless Robohelp Server 9/10/11 and Robohelp 2017/19/20 are the same thing I never got the notice. No one from Adobe Support was able to answer this question for me. 

Hi There,  I've created a project from the beginning of release 2020 (a few upgrades have occurred since). My content is nearly ready for going into translation, so I'm checking the glossary file and the index file to send to the translation agency.  And surprise: the default.idx file is empty, while I have some content in the Robohelp GUI and in my Output....  Is it a known issue? Is there a way to 'regenerate' that .idx file?   I've checked the samples projects: the .idx file of 'Compass travel' looks ok, but the one from 'About Robohelp' is also empty on my side...  Thank you in advance for any hint...     

I'm using Adobe RoboHelp 2020 (Trial) and imported a MS-Word document to test out RH. I'm familiar with the concepts used in RH, having worked with an older version in the past. The problem I'm having now is with custom fonts. My company uses custom fonts called "Facto" which is installed on my PC. When I navigate to C:\Windows\Fonts on my PC, the "Facto" fonts appears as a folder of sorts (font family perhaps?) which contains 12 sub-types, like "Facto Medium", "Facto ExtraBold", "Facto Thin", etc... Now, the problem I see in RH is that only some of the fonts appear to be usable:- Facto- Facto Thin- Facto Light- Facto Medium- Facto ExtraBold All the other font variations appear in the font list, but they simply won't apply to contents when I try to use them.What I also noticed is that all the fonts that won't work are the ones which have built-in "modifiers", like Bold or Italic. For instance:- Facto Italic- Facto Light Italic- Facto Bold- Facto Bold Italic- Facto ExtraB

Hello,We recently upgraded our RoboHelp project files from RH 2019 Classic version to the RH2020. Our projects include few topics that use the twisty.js file implementation with expandable drop-down hotspots. The files include a long list of items. Using the Show All/Hide All button, we can expand and collapse all items on the page in one go.Post-upgrade, the expandable text for single item works. But, the twisty implementation has failed. The Show All/Hide All button isn't working. We tried to implement the same in RH 2020 using the new twisty file. But once we insert the button, it gets added to each and every item on the page and not as a single button for the entire page. Is there a workaround or any other setting that we are missing out?

I currently have Robohelp 2017. Is the upgrade from Robohelp 2017 direct to Robohelp 2019? Do I just run the 2019 installer? Where do I download Robohelp 2019 from?

I'm looking for a solution to use and publish 3D content with RoboHelp, something like FrameMaker does with U3D.I've been searching some time and I do not find very much about it.Does anyone have experience with this topic? Thank you in advance for your support!  

Dear support team, I'm using Robohelp 2019Is it possible to generate a single self-contained .HTML file with all the support files or resources embedded like a "save as" file ? 

Hi, Everyone. I suspect I'm just doing something wrong in generating a report. I want to see which topics have which condition tags applied. But the Topic Properties report indicates that none of my topics have any condition tags applied. This is incorrect. Most do. Any advice for me? Thank you!

We host our HTML5 help projects in the cloud. My cloud team tells me that the hosting service is unable to identify .htm files and they need .html files instead. I tried to convert the files manually using a tool; however, the pages broke when I tested. Is there a way to generate the entire project with .html files in RH 2019 (new UI)? I saw a post on this topic, but that one referred to a much earlier version of RH with no straightforward solution. 

Hi guys, I'm using RH2020 2020.3.32. I added custom font like in Peter's guide using the "@font-face" feature. It works for me in topics, but in homepage they are not displaying correctly in PC's without this font installed locally. This is how it shoud be (when font is applied correctly or when ran from pc with font installed) This is how it looks on another pc (font enabled)   Interesting fact: if I disable font in web console, the font will be changed to a different. This is how it looks in another pc (font disabled in web console) This is how font is specified for a title This is css: