RoboHelp

When typing a phrase in the Search box in the Responsive HTML5 output, in RoboHelp 2017, no results appear after hitting ENTER once, but the resulting topics appear only after hitting ENTER the second time.  When deleting the phrase in the Search box and then hitting ENTER, the previously displayed topics remain on display and do not disappear even after hitting ENTER several times. The topics should disappear when hitting ENTER with nothing on the Search box. 

I am having trouble with one particular project. I can create word output from other projects. This particular project was created in RH 2019. I created it by importing a word document. Now, I can generate word output from a new topic created in this project but if I try to generate word output from existing topics, it fails. This is the log file. 

Hi,   I am using Robohelp 2022 version.   After the project setup the assets folder is not loading on the index (home) page. Because of which there the fonts and styling is not applied on the index page.          Working fine with the internal topics page      Kindly suggest.   Thank you!

RH 2019.0.14 New UI What's going on here ...!!???   I'm trying to lay out the skeleton of my project in Contents and am creating folders with subfolders. I can rename folders at the first level as 1_FolderName, but when I try to rename one of its subfolders, say 1.1_FolderName, or 1.8_FolderName the folder I tried to rename disappear, and its corresponding subfolders disappear and the folder icon changes to a kind of blank Topic icon. See folders 1.1 and 1.8 in the attached image. These folders get transformed, and I've lost their subfolders. All I did was select the folder > right-click > Rename and poof! ... RoboHelp majic at it again   😉  What secret sauce am I missing? Thanks in advance for all help!

I'd like to make some notes in my help documents like the example attached. Those notes has same indicator image,backgrouand and tile but with different contents. Is there some way to create such a template that can reused across multiple topics? I tried "Snippet". Used a singel table cell as the basic element but cannot modified the content.

@Peter Grainge I have one off-topic question. Do you know TOC file location in the help output (files/folders) of RH 2022 version.

I am new to robiohelp and have minimal knowledge. I have user who just updated their workstation with robohelp 2020. There were multiple issues witht he config we were able to figure out but when we go to publish updates to an iis server using a share folder, publish profile is setup as a filesystem with the destination path \\servername\sharefolder, it will act like it is publishing and then throw an invalid destination path error. I'm not sure why this is happening, i can manually copy files from the workstation to the share folder but robohelp keeps throwing this error.  Does the app use our creds when making the connection to the share folder on the remote server or is it using a local account? I looked in the logs but i'm not seeing anything saying there is an issue.  any suggestions on what to look at would be appreciated. 

RoboHelp 2019.0.14 New UI Other than the published url, can we give software devs a bookmark or some other type of identifier so their programs will link out to a page or a specific place on the topic's page? Take care

I purchased RH2020 and would like to convert my project and permanently use the new software. I have a HelpFile originally created in RH9 and have purchased upgrades along the way. Currently I'm using RH2017 for development updates. When I converted by project over to RH2020 I found that all my PDF Baggage files, images, and .CSS files were literally piled up in a new folder named "assets". I have over 1800 PDF Baggage files loaded up in here, and the file names are mostly gibberish (that's just how they were provided to me). When I built the project in the previous versions all these files were conveniently stored, each under their associated project folders and topics. As I needed to replace outdated PDF files the old files were easily found in File Explorer, deleted, and then replaced in the project by uploading the new file. RH2020 makes this a bit more difficicult what with needing to sort through a pile of files. Is there any other way to manage the Baggage Files in RH2020 other

Hello, I have just updated from 2022.2 to 2022.3.93. I have no snippets and no snippet categories in my project. The version control system git is active on my RoboHelp-Project-Folder. When I revert a complete file from my Changes while RoboHelp is running, it adds an entry with the path of the reverted file into ''settings\snippetcategories.xml", its content is like this then:<?xml version="1.0" encoding="UTF-8"?> <categories> <category name="default"> <snippet>../contents/Stammdaten/Einkauf/Bestellart/RK_Allgemein.htm</snippet> </category> </categories> Why, it doesn't make sense 🙂Did not have this behaviour before the update and now it is reproducible.The error disappears when I add some stuff to snippets..

Good day all, Our current workflow is to author and format content in Frame to create b/w manuals and colour guides. The current team has all the subscriptions and expertise. However, we are embarking on a project to use more external writers SMEs without access to or expertise with Frame or RoboHelp. Off the top.... my sense is to provide a Word template with some styles to help define some structure. This content is very simple, comprised of a title, body, body bullet, steps, substeps, and maybe 8 or so more.  I understand such content can then be imported into RoboHelp, apply CSS, etc., etc. I would be glad to hear people's comments/recommendations on this either way... and if you can direct me to some resources to help with this type of workflow... much appreciated!! Also interested to know and/or see examples of the page layout quality that can be achieved by outputting to PDF from RoboHelp. Thank you!  

I use RoboHelp 9 to create HTML Help. I am using a trial copy of RoboHelp 2020.7.47 to see if  I can upgrade and still do all the things I can do in v9. One thing I do often is create links to topics in another .chm file (a "remote" topic). In v9, this was very simple. The Hyperlink window allowed me to select Remote Topic:How do I do the eqivalent in v2020? I have another, related question. I thought one way I might be able to do the above would be to include a Child .chm file in my TOC. I'd rather not do it this way, but I gave it a try. So, in my TOC, I did this:After I browsed to another .chm file, an entry for the file showed up in my TOC. However, the entry is totally useless. When I generate HTLM Help, the entry is omitted from the TOC in the output. And, I see no way to create links to the topics in the Child .chm file. Does this work differently for anyone else? Is this entry useless for me because I am using a trial version of v2020? Thanks in advance for anyon

I have a topic in my help project that is hidden. I've tagged it correctly and built a condition expression that excludes the topic from the TOC. However, I can still find the topic when I use full-text search. I thought there was a way to exlude the topic from search when the topic is hidden. Am I mis-remembering? I'm running RoboHelp 2022.2.22 Thanks!Cindy 

Using Robohelp 2022.3.93I'm using HTML5 Azure Blue template for our output and I received a request to add a "Get Link" button to topics. It seems that there isn't a preset button for this built into Robohelp, but it looks like it should be possible via the Javascript OnClick fields when adding custom buttons. I'm not sure if there's a variation on the Print script rh.model.publish(rh.consts('EVT_PRINT_TOPIC'));return false; that I could use to copy a direct link to the current topic to a user's clipboard (or something similar), but I haven't had any success.Is there a list of available commands that work with HTML5 output or would this be something we'd need to custom build ourselves?Thanks!

I try to move a Topic, let go and I get the "Moving" popup in the lower right part of the screen and it has been over 30 minutes ...  This may end up being a technical troubleshooting question, so I'll add:I'm running Windows 10I am not an Administrator for this laptopThanks again folks for all your help so far!

Hi. Before the radical change of the UI on RH back in 2020, you'd create your content in trhe order in needed to be read - start to finish, but now, inthe CONTENT section, it's all alphabetized. How do you write your content so it's organized correctly?

Hi,I am trying to use some pictures in SVG format in RoboHelp. When creating a PDF, the images get totally crushed. However in the frameless output they look allright.What can be wrong? Is it a SVG error or a RoboHelp PDF creation error? Can someone help me out please? Regards,André Bergsma

Robohelp 2022.3.93My review disappears from my review tab. I cannot work out what's happening here. What am I missing?Created a review but did not invite reviewers, just for testing. 27_09_27_a testPosted a review to Adobe cloud and invited 4 reviewers 2023_10_06_aGot feedback from Adobe Cloud via E-Mail with comments from 2023_10_06_aCannot access 2023_10_06_a in the Review tab in Robohelp, it is not listed as an active review any more.I can still access topics in the review tab from 27_09_27_a testI can see both reviews in the cloud, but only one in my review tab.    

I want to use PDF files as my help contents. How do I import PDFs?  I have loaded them in my docs, but cannot link in the pages.  I have also tried in the project manager and ado not see prompt like the older Robohelp versions.The only options I get for from the main top menu FILE/IMPORT menu isWordFramemaker|Adobe Captive DemoHTML Markdown fileI do not see another area where I can import, add, copy or past from PDF into a topic or sub topic.Any help woudl be appreciated. All Robohelp help files concerning this topic seem to have the older versions function listed but nothing for Robohelp 2020.I tried to link the documents and that does not work either.Thank you

I have two large batches of html files I'm trying to import into RH 2019. One folder has 680 files, the other has 160.I select all files when importing and RH craps out and maybe 20 files get imported.These html files are clean, nothing but <p> tags coming in so it would be easy to apply RH css styles, once the html files were imorted.Is there a limit to how many html files you can import at once?Thanks for any help!

I'm using RH 2019.0.14 to work on a project created with the latest version of RH.I get a warning message stating that some features may not work ... I can't generate any HTML5 presets.Is there a way around this?Unfortunatley, I'm stuck with RH 2019.0.14 ... sigh ... 😉 

I am using RoboHelp 2015 with a project file that has had no problems in years. Today the Design editor view in the project is showing expanding dropdowns and expanded text (similar to a previewed topic) instead of the usual design view where you click a dropdown or expanding text to see the content. I searched for previsous posts about anything similar to this problem. Appreciate any assistance!

I can't figure out what to do.Everytime I auto-generate a TOC, the files in Contents get arranged alphabetically.What a time waster ...How do I keep my Contents in the order that I want them to be in?Thanks for all help in advance!

In my RoboHelp 2017,  I see the styles that are not available in my stylesheet are displayed. For example, Heading 1, Heading 2, and Heading 3.If I go to my stylesheet, it is Heading1, Heading2, and Heading3. I think these are the default RoboHelp styles.How can I get rid of these styles? Please help.

Hi, our teams uses RoboHelp (2017) for quite a long time now and our projects contain many many topics and also images and are updated regularly (new segments, new images, new topics). From time to time, of course, we replace outdated images with new ones.What we do is: we delete them in the editor of the topic and just save it. However, the images are still existent in the local project folder. We just noticed that, so the simplest workaround (any time you delete an image in RoboHelp, make sure to delete it in the local folder as well) doesn't work.As a result, we have a lot of files in the local project folder which are not needed anymore. How can we delete the images for good? Is there a special setting or workaround?Or maybe, is there a view, pod or any way to see which image files are really used within the project topics (so that we can manually delete all the others)? Gracteful for any hints regarding this issue.Best regardsAnn-Kathrin