Stock

Hello,I've just bought a 40-credit package. The first time I tried the credit card refused the deal, but I authorized it by the app and the charge was made.However, I can't see the credits anywhere on my profile, and when I try to get a standard license to a picture, it directs me to make a subscription package.What can I do?Regards,

When would be the proper date when I can cancel my plan without paying for an early termination fee?¿Cuándo sería la fecha correcta o cuánto tiempo tengo que esperar para cancelar mi plan sin que se me cobre una comisión por cancelación anticipada?

A month ago I signed the Adobe stock, so in the same week I canceled because I had already downloaded the 10 free images.Now, 1 month later, I was charged from my card the value of the subscription, I wanted to know what to do in this case, since I canceled this subscription in the free period.

I purchased and downloaded a stock video a couple months ago, but did something dumb and can no longer find it. Is there a way to re-download videos you've already paid for without having to purchase again? Am I looking over some "My downloads" portion of my profile?Thanks!

Hi, just need some clarification here please re whether I need an extended or standard licence for some work I'm currently doing for a client.   The AS image (a room set, settee against plain wall) is being modified to show my client's painting hanging on the wall. The painting will be offered for sale via an online art gallery. The AS image is being used only to show it in a home environment so customers can get an idea of how it looks. I'll be using the same stock image to illustrate around twenty different paintings.   As far as I can tell, a standard licence is correct because the item being sold is the painting, not the AS photo. Could someone confirm this though please? I don't want to mislead my client!  

I am on an business network and using windows 7 64bit sp-1 fully patched.Internet Explorer version 11, fully patched.I can get to all the websites, port 80 and 443 is open.When I go to "Royalty free images, photos, and graphics | Adobe Stock" with out logging into my Adobe account the images appear quickly and the internet explore responds well.But when I login to my adobe account it is very slow, unresponsive and will give me the message "ADOBE.COM IS NOT RESPONDING DO TO A LONG-RUNNING SCRIPT." and sometimes log me out.I have checked this on two different computers on the network, same loads, and they do the same thing.What could be causing this or how can I correct it?

HiI'm new to Adobe Stock.  I just took a standard licence on an image: Watercolor Floral Background. Hand painted border of flowers. Good for invitations and greeting cards. Frame isolated on…  the Adobe watermark has gone however there is still text on the image "watercolour floral frame".  I am really hoping this is not part of the image and there is a way to get rid of it.  Can anyone help? Thank you!Naomi

So I was wondering if once you sign up for a plan that allows you to purchase 10 images every month.  Does this mean that the photos are mine permanently or do I only have them for a certain time before the "Adobe Stock" image shows up on top of the image.  The reason I ask is because in creating my website, I want to make sure that the images I purchase will be "mine" to use permanently because I will not be able to afford to re-license the images again at a later time.  I plan on using this plan for quite a while but I won't be able to if I will be required to relicense the pictures in the future.  Can anyone help me by letting me know before I continue to purchase images?  Thank you.

Can anyone get me a straight answer as to how Adobe Stock is supposed to work?  I am an IT mgr. for a small firm here in Orlando and we have purchased a 750/mnth. license and only one of my people can download photos.  Any idea on how I can get the rest of his team to be able to utilize this absolutely useless/ripoff app ??

Hello,I accidentally licensed image #183992870.  Can you please remove my license for this?Thank you!

We have an account for teams here under the creative cloud apps. I have just tried to download a motion graphics through Adobe Stock which I thought would just download to our account, however, it asked for payment/purchase instead -- no bother.Payment via our company visa has been attempted multiple times and is coming back with an error. I have checked a few forums to see that many have had this problem with no solution from Adobe. I have cleared cache/cookies etc and now receive a slightly different version of the same error. Message reads: Error: We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you are still unable to place your order, please contact Learn & Support for assistance.Amazing that a company makes it so hard to take their customers money, but I'm curious if anyone else has found a hack to this? Support chat seems to be closed right now.

Which license do I need for coloring book pages? I want to use adobe stock color pages with ones I make myself and sell it on Amazon or something.  Do I need a special license to do so?[moderator merged 2 posts as OP had difficulties to edit the original incomplete post]

Mi hanno addebitato un pagamento di adobe stock nonostante non potessi usare ne alcuna licenza e ne potessi disdire il piano!!! Questa è una truffa in piena regola! Non esiste questa cosa.Il mio account è <Removed by moderator>, qualcuno può aiutarmi?!?

Dear all,I just did my first purchase here after I was relocated forcibly from Fotolia.I do not find a single senctense about how I have to mark an Adobe Stock photo on my website?Can someone please send me a link about this?Thanks a lot in advance!RegardsSabrina

I purchased the banner image shown at the url below, which is 2 individual tea banners.  What I downloaded was NOT the same image as what is pictured on that page.  Instead, what was downloaded, is some very ugly music banners that I have no use nor desire for.  Who do I contact for my refund?https://stock.adobe.com/search?serie_id=158711520&asset_id=88850047

I've created a library on the Adobe Stock site and populated it with a bunch of videos for the client to sign off on before purchasing anything. When I share the library link with the client they only see half of the videos I added to the library. The count on the upper left side of the page reads 104, which is correct, but it displays only 50. There is not Next button to load additional images. I've tried the link in Safari, Chrome and FireFox and get the same results. None of the videos are videos I've purchased these are just selects that I've added to a library to share and refine with the client.Any thoughts on what's going on?Thanks,Patrick

I have been trying to end my Adobe Stock – 10 assets a monthAnnual plan, paid monthlybut when I access How to cancel your Adobe Creative Cloud plan or membership I cannot find the "End Membership" button. Instead, there is a message of "You’ll be able to manage your plan shortly." How can I fix that? I want to end this trial before I get charged next month.

Hi thereI have made a trial order in Stock Adobe and I dont want to proceed and wanted to cancel it.I have searched how I can do this and I could not find any cancelation option like explained in this URL: Cancel your Adobe Stock membershipPlease let me know how can I cancel my order as I dont want it.My Order Number is : ADB057177172DEThank you

Hello,I was trying to license a particular image. I signed into my account, but then instead of returning to the image I wanted, it took me to a similar image I had viewed earlier.So I accidentally licensed the wrong image.Could you please tell me how to reverse this, or could you please remove this image from my account?Incorrect file is # 190807472Thank you!

HI there,I have made some non fiction beginner texts on animals such as turtles that have some full bleed adobe stock images (standard licence tied to my school), with large text boxes on each page to contain the text. I have adapted them in in most cases, but some stand quite unedited as illustration. The cover is not adobe stock and I have standard licences for all AS images. At present they are only used as ebooks for a few teachers to share with their class for educational purposes, I would like to put them on the iPads as ebooks too. They will be printed as books in under 500 000 copies. I have acknowledged all contributors correctly in the inside cover.  Will I need to buy extended licences for each image that serves as illustration? I am happy to share some shots of it- I would have to say the book would be nowhere near as appealing without the images. I think the standard licence is ok for use in my small school but have 3 questions1. - Could someone please confirm standar

Hi Everyone!I repeatedly receive this error message on original artwork/photography illustrations. There is some confusion about the actual file sizes as I have had them from Photoshop to Lightroom and back and forth numerous times.  This morning I was saving them out as PNG.  Is this the problem perhaps?  I will triple check a single file for size.Thank you for any assistance

I'm trying to buy extended licenses for non-premium images with creditsbut the only option present is to purchase with credit card for $79.99

Hi.. Have Adobe Stock change how you save the image to your libraries now? I used to be able to add images when searching from the website if I was logged into my account. Now, you only seem to have the option to buy, download and find similar. The only way I can save now into my library is to search when in app, say photoshop. However, you only get a limited amount of photos in the results, with the option to view more online. You then loose the option to download to your library. Seems a massive step backwards in terms of managing the workflow of CC libraries and Adobe Stock...Thank you if anyone can shed some light on this..RegardsStewart

I would like to use the image on our corporation’s external presentation. Is it fine to get the image by extended license? And is it ok for the image used in the presentations are exposed to the press?

accidently purchased wrong image..cant use it. can I replace it with another without being charged double?[Moved from non-technical Forum Lounge to specific Program forum... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]