Stock

Is possible to change the colour profile that images are downloaded as? I would like to have my pictures in CMYK rather than RGB.

Hello, I used 10 pictures per month for free. I wanted to cancel my subscription before renewal but I couldn`t find the way to do it. How can I cancel my subscription now (I have a message with payment issue with my credit card).  I don`t have a button with “cancel plan”. Thanks for understanding. Best regards!

Today my Paypal was charged with Payment for Stock. I did not get any photos, just canceld subsctiption, and now would like my refund for something I dont want to use.Best Regards

Hello,I used 10 pictures per month for free. I forgot to cancel my subscription before renewal. I do not need the pictures. Is it possible to cancel the subscription and refund?Best regards, Radoslaw

Hallo liebe Gemeinde,ich bin recht neu bei Fotolia daher habe ich einige Fragen. Ich freue mich wenn Ihr mir helfen könnt.Gibt es die Möglichkeit sich die Fotos EINES Anbieters anzeigen zu lassen? Ich stelle mir bspw. vor, einen Link an Interessenten zu senden der auf meine eingestellten Fotos bei Fotolia verweist.Oder zumindest möchte ich diesem mitteilen, wie er meine Fotos findet.Ich finde die Release Verträge nicht. Soweit ich Informiert bin hat Fotolia eigene Verträge und akzeptiert auch nur diese. Habt Ihr da einen Link für mich?Kann man nicht mehr benötigte (nicht mehr bestehende) Emailadressen bei der Konvertierung löschen? Hier besteht die Gefahr, Einnahmen an ein falsches Paypalkonto zu überweisen.Vielen Dank für Eue Hilfe.

Having the same problem here.Hiroki

Accidental purchase for FILE #: 117324194   Is there a future un-licensing button in the works?

I licensed an image (FILE #: 91126185). I'm new at this and should have used the preview to make sure the image would work but I "licensed" it and it doesn't work for our purpose. Is there a way to un-license an image so it doesn't count as one of our 10?

I have a client that has two websites. He wants to use some of the licensed images we added to his first website and added those images to his new website. Does he have to pay for an additional license for the images on the second site? Also, can he use the licensed images in a catalog? Is there an extra fee?Thank you.Stephanie Mondello

This is an endless feedback loop with no actual chat options.  How can I really contact someone.  I'd like to have my credits back.

Recently I contacted a rep. for Photoshop because I was having an issue where I couldn't download any stock templates from any of the categories apart from "Photo". The rep's have been trying several things for the last few months, but a couple days ago the rep took control of my PC and removed a folder from somewhere in either the Photoshop Files, or Creative Cloud files, and since then I'm unable to load any of the images for the Stock templates (apart from ones I've already downloaded) in any of the categories. I've been trying since then to get ahold of someone to fix this, but the person's been playing email tag for a few days and nothing's been resolved.Does anyone know where the "stock" folder goes in any of the CC or PS files? Inside the folder is - 2  "JSON" files, and one folder called "assets" which contains all of the stock template images.

Can you help me too? I logged in this morning and had 30+ credits left (from adobe stock not DPC) and they are not showing anything.

Hi, I posted as a reply in a similar thread but not entirely sure if someone from Adobe will actually see it so starting a new one.Like so many others I have also managed to license a photo I do not want by clicking on it. Can you please amend this and either remove the license or update the credits please?ID : #205317266

I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

Hi, Like thousands of others I have also managed to license a photo I do not want. Can you please amend this?ID : #205317266

I manage a very small graphic design team (5 people) at a very large company (250,000+ worldwide). Without warning, they moved my little team to Enterprise pricing for Creative Cloud and we lost access to our stock photo plan for teams. What are the pricing options for Enterprise teams?  Please don't tell me to talk to my administrator as my company is too large and I can't get in touch with the right people. They are telling me I need to pay $35,000 for "unlimited users" but I don't need that and my team doesn't have that in the budget.I can't find enterprise pricing anywhere on Adobe's web site and I can't even use the "help" features because I'm not an admin.

I have downloaded and tried opening on two different computers and both crash when trying to open this stock image file.What can I do?

I have previously purchased single images and now it appears I need to sign up to a month plan/purchase credits. Is there a single image option?

I need help getting in touch with someone about my account with Adobe Stock Images. Help! I have close to 100 credits, but cannot access them.  I cannot find a way to contact someone at Adobe about this.  I spent a lot of money earning my image credits.  I either need the money refunded or access to my account.  Is there anyone else who can help me?So frustrated!

Been trying to figure this out for a couple of days now... we can't seem to access the stock.adobe.com site. All 3 webs browsers (safari, chrome and firefox) are giving us "site not available" but when I go on my phone the adobe stock website works. Need Help!

Been trying to figure this out for a couple of days now... we can't seem to access the stock.adobe.com site. All 3 webs browsers (safari, chrome and firefox) are giving us "site not available" but when I go on my phone the adobe stock website works. Need Help! Additional information... our company is running on macs (El Capitan)

To elaborate, my friend would like me to make a lyric video for a song he wrote by himself and owns the rights to. I would like to use footage from Adobe Stock as the background. Is it against copyright laws and usage if the lyric video itself makes no money (i.e. not posted on YouTube, no ad revenue gained from views, etc.), but the lyric video itself promotes the purchase of the song?

Wenn ich das richtig verstanden habe kann man mit der erweiterten Lizenz im adobe Stock, ohne Probleme die gekauften Bilder auf  t Shirts drucken und verkaufen?Ohne den Fotografen oder Website anzugeben?Kostenpunkt ist dann allerdings 60-80Euro für das Bild? Aber dann kann man tun und lassen damit was man will.Hab ich das richtig verstanden ?Vielen Dank im voraus

Hi, I recently purchased an Adobe extended license photo. I have created three different separate works wherein each contains this same extended licensed photo within. Is this legal use of the license? Can I use this same exact photo in many different compositions? Or would I have to Rebuy the license for each composition? Thank you and very much appreciated.

Please tell me this isn't the case...If it is...please EXPLAIN to me how Adobe can justify running their business like this. I've paid my monthly fees for YEARS...and the millisecond I don't continue...Adobe revokes ALL of the credits I've paid for?!?!?So...you're going to tell me you think it's RIGHT that someone should pay $360/yr for credits and the SECOND they cancel...all those unused credits VANISH?That's ridiculous. Nothing like holding LOYAL paying customers HOSTAGE to the tune of $359.88 a year. Nice racket...