Stock

HelloI normally licence photos and assumed each standard download is 1 credit.In the process of downloading I overlooked that this image is for 67 credits. It is picture #336181335How can I get a refund? It is a bit misleading and feels like having fallen in a trap, as often one clicks instictively where and how is used to most often.Many thanks for any support.

Hi Team, I recently downloaded an image on the topic of "World Peace" and found this image I could use. But then after downloading a high-resolution image, when I looked into the details-1) I saw big flaws in the image such as every child in the image 6 fingers on their hands.2) Further upon zooming one of the hands has fingertips that are incomplete.3) One of the face at the bottom of the image has the eyebrows upside down. Who is approving these poor quality images on Adobe Stock I wonder? This is a paid service and I don't expect such errors in images from Adobe Stock. Please take appropriate action.

I licensed an image by mistake file 553318191 and not sure if its possible to return it? I tried the online chat facility which didnt work and was asked if I wanted to cancel my entire account.  Any suggestions?

hello, can someone help me to cancel the adobe stock without paying penalty if I didnt know i got it. I didn use that and just discovered that i have been paying for that for already 4 months.. I want to cancel that. thank you advance for any help

When trying to access Adobe Stock through Photoshop Elements 2024, I get the message "We're unable to process your request.  Please try again later."  I have tried uninstalling and reinstalling Photoshop Elements 2024, the issue persists.  I see where others have had the issues and it corrected itself.  I have been trying to use Adobe Stock for over a month and it continuously fails.

I am new to Adobe apps. I have a license for the suite (educational). I went to acquire a template from Adobe Stock. It clearly states that licensing is covered by my plan. However, when I select "License", the cursor just spins interminably.

Hello,I purchased fotolia photos more than 10 years ago and did not make the synchronisation to adobe account, so I don't have access to the licenses. I don't have my fotolia login and password.I wrote an email to support service a week ago and the only response I get was that the case is closed. I answered that I don't understand why it is closed because I did not get any answer to get my licences back.I saw a link given recently to this page https://helpx.adobe.com/contact.html but I don't see the chat link.Please tell me how to get my licenses back.Thanks,Alexandra

I am a contributor of Adobe Stock  Market . I am getting demotivated since my several designs haven’t  been reviewed for the last 2 months. So, I want all my designs get reviewed immediately. In future I will upload thousands of designs. Thank you. 

File ID: 1002788928 Its not generative ai but this picture is rejected.How can I object to this?

nu är det 3:e gången jag försöker avsluta:Adobe Stock - 10 bilder i månaden (årlig)årsplan, månadsbetalninghur får man ett avslut

Hi!Today, I noticed a transaction from my bank account to Adobe and discovered that I had a subscription. I canceled it, but I don't understand how to request a refund. The Adobe chat isn't helpful. It only says, "If you have recently requested a refund, please allow 24-48 hours for the refund to process." So How do I REQUEST a refund? Where should I do it and what steps should I take?

Hello friend, I unfortunately  spent 8 adobe credits to acquire what i thought was a template to create a custom three dimensional spinning logo but it's just a video, im not sure why it's not a template for 8 freaking credits but i need your help please, is there anyway you can help me find a ae or PR template that will allow me to create rotating 3d logo videos and possibly refund me some of those credits please, 8 is so much.file #385947854

Hi. I understand that I cannot use Youtube or vimeo to publish an adobe stock video link for embedding in my wordpress page, but does adobe have an option to "serve" a stock video link to my page in the way that Youtube does? Placing the actual video file in the wordpress library, even when optimized aggressively, produces a slow result of marginal quality. Looking for a better way. Thank you.

So, if I download an image using my free trial credit, can I use it on a youtube video? The standard licensing terms seems so vague regarding the usage of it in youtube, as they say there's no view limit for social media, but also stating a 500,000 views on certain uses, so what is it regarding youtube? 

Hey everyone, I'm not sure how to proceed with this situation. I am a generative AI contributor to Adobe Stock, started a few months ago.  I have a very small portfolio - only 120 photorealistic assets, aiming for quality and not for quantity. I carefully edit each image (sometimes for 1-2 hours) and my approval rates are very very high. I work as a graphic designer and I don't upload images that I wouldn't happily use in my own designs, quality-wise. Also, I do my research before generating anything, making sure the niche that I'm aiming for is not oversaturated already.  Today I found out that someone took the image I generated and made a few minimal variations to it, then uploaded them to Adobe Stock. I know for sure that the variations were based on the image I generated, that person even used my prompt as an image title.  I don't know if I'm in the position to get upset about someone using my prompt and making variations. I personally wouldn't do

Hello,I would like to return the following image: 76914863.I accidentally licensed this image with the wrong account. Best regards!

I downloaded a text effect that said it's editable but after opening it in Adobe Illustrator I find that it's not actually editable. I tried to use the 'Report' button but I can only report it for "Copyright Infringement" or "Contains the names of people"

When I create an image online with "generate" in Adobe Stock and want to download it, I always get an error message in a blue/white box saying something like:"Unfortunately, a system error has occurred. Please try again or refresh the page."At the same time, a red error box pops up at the bottom saying:"An error has occurred. Please try again."I also can't store the image in my library because it says I must save it first. 😞Technical info: I'm using the latest Chrome on macOSAny idea ?Thanks in advance!Tom

I licensed file 484581220 if illustrator is running and i try to open the file from within illustrator, illustrator Crashes; no error messageif illustrator is running and i try to double click on the file in Finder, illustrator crashes; no error messageif i close illustrator and try to double click on the file in Finder, Illustrator never opens and then i get a crash report I'm on Mac M1,64GB memory, Sonoma 14.7  

I get the error 'HTTP ERROR 500' when searching for stock on stock.adobe.com. The problem has been going on for a few days. I use Chrome, I reset my entire browser and tried again, but it didn't work.

Am I able to buy an extended licence on a free trial of adobe stock?

Sorry to be making multiple posts in the forums here, but I noticed a new issue unrelated to my other post. On this stock image linked below, the vector and .jpeg versions do not look the same. The .jpeg matches the preview image from Adobe's stock site, but the vector only includes the "Hello fall" from the top right.   https://stock.adobe.com/images/good-for-greeting-card-poster-banner-textile-print-inspirational-thanksgiving-day-beautiful-handwritten-quote-lettering-message-handwritten-modern-brush-calligraphy-for-harvest/444598697?asset_id=444598697

Help me, so I can start with stock photos

I have been paying for the adobe pro feature for about 8 months now. At first it was working but for the past 5 months I have not been able to access this feature anymore but am still paying 21.64 every month for it. I have two emails signed up with adobe and have checked both numerous times and neither of them allow me to access the adobe pro feature. I have tried contacting adobe through multiple avenues but still get no where I do not need anymore money taken out of my account for a feature that I cannot access!

HiI ordered 5 credits today on stock.adobe.com, paying with card. I have recieved my credits and a mail to confirm my order.But I can't find my order in my account or the invoice. Not even if I click on the link in the order confirmation email.I ordered the credits loggin with my email address. But just to be sure I have logged in with my collegue's address as well, but it is still empty.I need to print my invoice so I would be grateful to be guided how to solve this problem.Regards/Malin