Substance 3D Painter

As mentioned in the subject , for some reason I cannot add an anchor point to the group. Substance 3D Painter, version 7.4.3Build 1610 - 7fb11e93372084443976065c4dd47f45a8f0940c

Version: Substance 3D Painter 2025 - Whatever is live on Steam right now.Platform: PC, Windows 11Reproduce: Bake all maps for a symetrical angular hard surface model. Apply painted steel smart material. Observe that edge wear is applied asymmetrically, and that the curve map is generated assymmetrically.Expected result: Curvature map is generated symmetrically for the model regardless of UV island positions.Actual result: Curvature map has small differences despite being largely correct. I am encountering an issue where auto-baked curvature maps are generating inconsistently on a symmetrical model. This has resulted in the issue below, where edge wear is asymmetrically applied on the back of the model. Red is where it has applied, blue is where it has not.I believe this to be caused by the curvature map  baking improperly. This is the curvature map of the same area, and as can be seen from the texture dilation, one side has generated a lighter curvature line, while the other

Hi, I am having an issue where Substance Painter 3D will freeze when launching on my tablet (working as a second monitor as well). It gets stuck on a white screen that looks like the following: Then I must close Substance Painter, uninstall and reinstall, or disconnect and reconnect my tablet to get it working again. I'm beginning to get annoyed with the tedium. I am running on Windows 11 and using a XP-Pen Pro 22E tablet for the second monitor. I do not have this problem on my personal station that operates off of windows 10 and an older Cintiq 22 as the second monitor.I have tried updating every single driver and trying every older version of substance painter available. I am not sure what else is left to do. If there is a solution to this problem, I'd be happy to hear it!

I'd like to know if there's a similar tool, as I sometimes paint by hand and I honestly need something to smooth the edges between each paint stroke

Hi, I've been trying to bake some wings that are slightly thin, from high to low poly, but this error occurs, some strange straight lines or wrinkles appear on the edge for some reason.  

1. Painter should be better at processing imported bitmaps - it should have an option to preserve original image proportions if they are not square.2. After undocking a window, its numerical fields sometimes do not work properly.

https://substance3d.adobe.com/education/I entered my email on this page and waited for a day but I never received an email.It wasn't in the spam folder either.When I tried to enter the same email again todayI got an "adobe UniqueID already exists" errorso I tried entering Proton's disposable email.However the email didn't arrive. How can I get emails? Is it faster to call customer service? 

The winning entry from October's challenge, by Narina Allakhverdian.    The new monthly challenge for the 3D Texture Artists group on LinkedIn is up! This month the model to texture is Stylized Mushroom 07, available for free this month on Substance 3D Assets.   You can find all pertinent info on the challenge thread in the LinkedIn group. Notably, the deadline to get those images in this month is on November 22.   And if you want more info on previous monthly challenges (most notably last month’s), we're starting to build our Behance post on the challenge a repository of images created so far.   Good luck!    

Hi,I just got Substance Painter to paint UDIM models, but this infuriating glitch won't let me. Whenever I import a UDIM texture set, it gives me the "failed to decode bitmap" error (in screenshot below), then the entire texture set dissapears from the project panel when I reopen the project. I tried all the solutions previously listed on this forum. Renaming and reformatting the textures doesn't solve the issue. The only solution that does work right now for some reason is to delete the UDIM tile denotation in the texture's name (e.g. renaming "Diffuse_1001" to just "Diffuse"). But then that completely negates the UDIM import for those textures, making the solution redundant. I've been stuck trying to figure out a viable solution to this glitch for a week now and I'm starting to think of dropping this program. Can anyone please help resolve this? Thanks(P.S. here is the attached error log as well).

Hi, When I try to load my project.spp file I recieive this error message: [Scene 3D] Unable to open file "".[Scene 3D] Failed to load 3D scene.Unable to open file "". Any help would be hugely appreciated, there's a lot of work in this one file. Thank you. 

I need them back quickly for a project which can only be done a new PC, the GPU on the last PC it was on broke.Support page said that as long as both accounts use the same email, I can retrieve the license key. I want to use those specific versions (2020 versions) so a trial is no option for me due to no backwards compatibility.I found an official download of that version but is only asks for Substance account and licence file.I have the licence keys already via the original emails.

First time using substance painter , a old version of substance painter and this is what i see in 2d view it show me only the front side and a color in the back side like the pictureAre all versions of substance painter similar ,Should I use a new version to see both sides or is something comon in substance painter , i have to export this texture to second life , any help will be appreciated

I had a longstanding subscription and gained lost of substance points. I occasioanlyl downladed stuff with them. Recently I realized my points and ability to get stuff was gone. This is highly upsetting for two reasons:1. I already paid for the points2. I can't afford a subscription to download stuff. And either way - I had SOOOOOO many points - now I would have to PAY for a LIMITED amount of points per months. What can be done?

Hello! This may be a dumb question. But, when I put my smart material on my mesh, it is really scaled up, so it looks really ridiculous. For reference, I'm trying to make planks of wood, and when I made the material it was all great and was the correct scale. But, when I placed it on my object, it was all HUGE and only showed like 4 huge planks. Thank you all so much in advance - A substance painter noob

I recently got verified for a 12 month student license for Substance 3D, and can't get it to work. I redeemed the code, but can't use substance without paying. When i try to use the code again, but it says that it's already been redeemed.

Hi, substance painter on my laptop with Nvidia rtx 5090 24 GB vram, Intel ultra 9 275 Hx CPU and 128 GB ram, does not work, runs between 2 and 4 fps, impossible to work .Hello, I'm using Substance Painter on a laptop with an NVIDIA RTX 5090 GPU (latest Studio driver installed). The software starts, but the viewport is extremely slow and the GPU isn't being used correctly (verified via GPU-Z and Task Manager). I've already tried the following: - Forcing GPU usage via the NVIDIA Control Panel and the Windows graphics settings Clearing the shader cache - Adjusting TdrDelay in the registry - Testing both the Game Ready and Studio drivers Substance Painter shows GPU usage of only 0-4% and isn't effectively using either the video engine or the VRAM. Is there a planned update that officially supports the RTX 5000 series (Blackwell)? Or is there a version that's compatible with this GPU? 

I applied for the free 12 month Student licence last year and wanted extend it, so I applied again and redeemed the code I got in my E-Mail. When I go in my Adobe Account, however, it still says that my license has been suspended and that I need to update my payment info to reactivate it. When I go to "redeem new code" it just sais that the code has already been used. Do I have to just add a payment method for it to work?  

Hi,I would like to make this texture material in Substance Sampler.Does anybody know how to make it?Than you.

I'm trying to import several .sbsar assets to my library, but regardless of importing them as alpha, basematerial, filter, generator, procedural, or texture, I get the "[Resource Import] ... cannot be imported as..." error. I feel like I'm doing something wrong, but there aren't any clear instructions on how to import these assets. This is one of the several assets. They're all stitches and seams like this one.https://substance3d.adobe.com/assets/allassets/428ec3393f0d1d58f556c304a467427d008a530e?assetType=substanceDecal&category=Soft%20Surfaces Substnace Painter 7.4.3Windows 10 21H1

Hi, my student license to Substance 3D products ran out recently and I was hoping to renew it but I recently changed schools. When renewing it, I mistakenly used the email of my last school which I don't have access to. After trying again with my current school's email, Identit-e gave me the message:"DENIED - You are only allowed to redeem 1 discounted product every 365 days. Our records indicate that you have already redeemed within the past year."even though I have not redeemed the license because I can't access the email.

Case scenario, Im doing an airplane panel, and I would like to make AO for the gauges, but the glass texture set will darken the result. Isnt it somewhere a simple tick does says, exclude glass from AO computation?

  Matthias Schmidt’s new Procedural Planetarium Signature Collection delivers a rich set of procedural planet materials – from icy moons to gas giants to ocean worlds – built for Substance 3D Assets. All materials of course incorporate modifiable parameters to allow it to fit your stellar needs, and node graphs are provided allowing you to study Matthias's expert approach to material creation.    In our new article, Procedural Planetarium: Matthias Schmidt on Filling the Night Sky, Matthias details the techniques he used to recreate layered atmospheres, emissive “civilization” masks, and more to create these astrological wonders, incorporating outstanding visuals and practical tips you can drop straight into your material workflows.   Take a look today! (Or, y'know, tomorrow.)  

Using a scratch stencil, I see that some scratches show up properly oriented, some seem misaligned, and some seem tiled (even when tiling is disabled). How do I properly align the stencil properly so the effected area is more predictable?

I have test the GPU, worked with AMD Support AND support with the manufacturer and a PC technical agent.All found the fault to be with Adobe Substance Painter.I have been able to bake 4k textures for my projects but I can't even paint or do anything because the program with lag and become non-responsive when I interacte with the viewport.I have been trying to get help from Adobe Technical Support since three weeks ago and recently tried to get help here. I'm posting in hopes of getting help.All other support team options have failed and I when I tried to go into a call and have assisstance, the person didn't seem to know what to do. Please help. I don't want to pay for a subscription to something I can't even use.If there were other options I would have never bothered with this buggy program and lack of support. I have evidence to support that the GPU is fine and I can provide dxdiag and sysinfo if needed.